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If you're not happy, we're not happy. That's where our "Love It or Send It Back" policy comes in. If you're dissatisfied with your Ballard purchase for any reason, you can return it within 90 days of the ship date for an exchange or full refund* (excluding Shipping & Processing fees).

You are invited to try items within our "Bring Home Ballard: collection risk-free for 30 days. If you're not satisfied, we will refund the purchase price AND shipping costs. Bring Home Ballard items are exempt from additional discounts and free shipping offers.

If you don't absolutely love your new slipcovered seating or upholstered seating for any reason, return it within 10 days of delivery absolutely free – we'll even pay the return shipping. It's that simple. We guarantee it. Now doesn't that make you happy?

*Excludes personalized, customized, monogrammed or COM (customer's own material) unless defective.

We want you to be happy. If for any reason you are dissatisfied with your purchase, simply return it within 90 days of the ship date for an exchange or refund (excluding Shipping & Processing fees). All products are guaranteed from defects for a full year.

Please carefully inspect your order upon delivery. If you receive damaged or defective merchandise, you may contact our Customer Service department at 1-800-536-7551 and a representative will be glad to arrange a return or exchange for you.

Please note: Any items that are monogrammed, customized, Customer's Own Material (COM), or made-to-order cannot be returned or exchanged unless damaged or defective. Defective items will be exchanged unless no longer available, in which case a Merchandise Certificate will be issued. Once a returned item is received in our warehouse, the return or exchange will be processed immediately. For credit card orders, you can expect to see your refund credit within 72 hours. For check and money orders, you can expect to receive your refund check within 7-10 business days.

Special delivery methods are noted in the item description.

Standard Delivery
Orders are shipped by standard ground and usually arrive within 3-7 business days. Items ordered at the same time may not be delivered together.

Threshold Delivery
Threshold Deliveries are made by standard truck, unloaded by the driver and placed inside the first-floor doorway, garage or covered area of your choice.

In-Home Delivery
In-Home Deliveries are made by standard truck, placed inside your home wherever you like, inspected, and the packaging removed. Please allow an additional 2-3 weeks from Ship Date for your order to arrive. An agent will call to schedule your delivery. (Not available in all states.)

O/S (Oversized) Delivery
Items that are heavy or bulky are subject to an Oversized Delivery surcharge. This charge is listed after the item price.

Express Delivery
Express orders received by 3 p.m. EST are shipped the same day.
For items under 15 lb., the following Express Delivery rates apply:

  • Two day service, add $9.95
  • Next day service, add $19.95
  • Alaska, Puerto Rico, USVI & Hawaii, add $9.95 (Express Delivery required)


Call 1-800-536-7551 for Express Delivery charges for items over 15 lb.

Swatch Shipping
Ballard Designs offers up to 10 free swatches for all of our fabrics for a small fee of $5.95 for shipping and processing. It will take 3-7 business days for your swatches to arrive. The swatches are approximately a 3" X 3" square.

To order a fabric swatch, click here.

We do offer some rug, leather, and wallpaper swatches. To see if the swatch is available, please call us at 800-367-2775.

Sale
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Orb Chandelier 4.9 5 224 224
Beautiful and well crafted Just as I envisioned. It is absolutely beautiful and added that needed refine touch to my living room. November 20, 2011
Looks like a fixture that would cost way more Installations was easy Nice detail with the crystal Looks great in my entrance way November 16, 2011
Beautiful and well made We bought this fixture to hang in a year round sun porch. It was easy to install and very well made. At night, the orb casts a pretty pattern on the ceiling and looks jut fabulous. This same style light is sold at another high end store for a multiple of Ballard's price. Definitely buy it here -- you will love it! November 7, 2011
Looks amazing! I was very nervous about ordering a light fixture online without being able to see it in person first, but I'm so glad I went ahead. The light fixture looks amazing in our dining room. We have 10' ceilings and it looks just fine ... though I think it would look even better in a room with higher ceilings so you see more of the rod and chain. Overall I couldn't be happier. October 19, 2011
This Chandelier is Amazing! I absolutely love this chandelier! It really has given my entryway a makeover:) It is very modern, yet classy. I would definitely purchase this again! I would like a smaller one for over my dining room table! October 13, 2011
LOVE our new Orb chandelier! We wanted something different to hang over our "transitional" style hickory table and this was IT!! Not too modern, but not too traditional either...perfect for the space. October 12, 2011
Striking Chandelier This chandelier came at the end of a two-year search to replace the builder's chandelier in a landing which is actually a focal point from the great room of our house. It needed to be bold, but not interfere with paintings or with the other fixtures in the house (oiled bronze and opaque white glass). It does all of the above. It is visually beautiful from all heights (above, below) and throws a lovely pattern on the wall when lit. October 9, 2011
Simply Stunning! What a find! We purchased it for our morning room and it is perfect! It is the #1 item in our house that people comment on! It is classy, fun, modern, affordable and simply stunning! September 25, 2011
Great quality and very beautiful! My husband and I installed the chandelier in our living room to replace a lighted ceiling fan. It has transformed the room! We can't get over what a difference it has made. The orb light casts beautiful geometric shadows on the walls. We also installed a dimmer to the wall switch that turns it on and can enjoy different types of "mood light", from a warm glow to full sunny brightness. The quality is excellent and comparable to the chandeliers I looked at in decorator showrooms. September 18, 2011
Simply Stunning We had searched far and wide for the ideal chandelier in our mid-century modern dining room, ceasing our hunt at first sight of the aged silver orb. The chandelier arrived by the anticipated date, installation was a breeze and the result exceeded our highest expectations. It is one of the most striking fixtures we have ever seen. Thank you Ballard, for yet again inspiring one-of-a-kind beauty in home decor and setting such high standards in design excellence. September 12, 2011
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Product:LC795-Orb Chandelier
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