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If you're not happy, we're not happy. That's where our "Love It or Send It Back" policy comes in. If you're dissatisfied with your Ballard purchase for any reason, you can return it within 90 days of the ship date for an exchange or full refund* (excluding Shipping & Processing fees).

You are invited to try items within our "Bring Home Ballard: collection risk-free for 30 days. If you're not satisfied, we will refund the purchase price AND shipping costs. Bring Home Ballard items are exempt from additional discounts and free shipping offers.

If you don't absolutely love your new slipcovered seating or upholstered seating for any reason, return it within 10 days of delivery absolutely free – we'll even pay the return shipping. It's that simple. We guarantee it. Now doesn't that make you happy?

*Excludes personalized, customized, monogrammed or COM (customer's own material) unless defective.

We want you to be happy. If for any reason you are dissatisfied with your purchase, simply return it within 90 days of the ship date for an exchange or refund (excluding Shipping & Processing fees). All products are guaranteed from defects for a full year.

Please carefully inspect your order upon delivery. If you receive damaged or defective merchandise, you may contact our Customer Service department at 1-800-536-7551 and a representative will be glad to arrange a return or exchange for you.

Please note: Any items that are monogrammed, customized, Customer's Own Material (COM), or made-to-order cannot be returned or exchanged unless damaged or defective. Defective items will be exchanged unless no longer available, in which case a Merchandise Certificate will be issued. Once a returned item is received in our warehouse, the return or exchange will be processed immediately. For credit card orders, you can expect to see your refund credit within 72 hours. For check and money orders, you can expect to receive your refund check within 7-10 business days.

Special delivery methods are noted in the item description.

Standard Delivery
Orders are shipped by standard ground and usually arrive within 3-7 business days. Items ordered at the same time may not be delivered together.

Threshold Delivery
Threshold Deliveries are made by standard truck, unloaded by the driver and placed inside the first-floor doorway, garage or covered area of your choice.

In-Home Delivery
In-Home Deliveries are made by standard truck, placed inside your home wherever you like, inspected, and the packaging removed. Please allow an additional 2-3 weeks from Ship Date for your order to arrive. An agent will call to schedule your delivery. (Not available in all states.)

O/S (Oversized) Delivery
Items that are heavy or bulky are subject to an Oversized Delivery surcharge. This charge is listed after the item price.

Express Delivery
Express orders received by 3 p.m. EST are shipped the same day.
For items under 15 lb., the following Express Delivery rates apply:

  • Two day service, add $9.95
  • Next day service, add $19.95
  • Alaska, Puerto Rico, USVI & Hawaii, add $9.95 (Express Delivery required)


Call 1-800-536-7551 for Express Delivery charges for items over 15 lb.

Swatch Shipping
Ballard Designs offers up to 10 free swatches for all of our fabrics for a small fee of $5.95 for shipping and processing. It will take 3-7 business days for your swatches to arrive. The swatches are approximately a 3" X 3" square.

To order a fabric swatch, click here.

We do offer some rug, leather, and wallpaper swatches. To see if the swatch is available, please call us at 800-367-2775.

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Orb Chandelier 4.9 5 126 126
Lovely & Different I had been looking for a light for our two story foyer for almost a year. I waited until this was $100 off and went ahead & bought it. I had seen so many other chandeliers & nothing else compared. Had an electrician install it (too high for us to do) & every time I look at it I know I made the right choice. FYI: I bought the large bronze for our foyer which has 17 foot ceilings. The size is just right. March 28, 2013
Fills the space perfectly... Light and airy. This lovely light is now the focal point of our entry. With a high ceiling and staircase twisting up the wall this orb fits perfectly. It is so sculptural yet transparent casting an interesting shadow. We have it on a dimmer which enhances the space. . We love it and sorry we waited so long to purchase it. March 28, 2013
Wonderful chandelier! This is a great piece ! Have seen many more expensive versions, and this one does the trick! April 6, 2013
Orb chandeleir Love, love, love my new chandeleir! It was super simple to install and it totally transformed my living area. Now I want to update more lighting in our home. Thanks Ballard for delivering what you promised! March 27, 2013
Stunning Light I wasn't sure I'd like this, but my husband thought it would look great in our basement. I ended up liking it a lot! It looks stunning! March 27, 2013
Beautiful piece I absolutely loved this piece when I received it. I read all of the reviews before purchasing which helped me make my decision to purchase this. I loved everything about it. I have received so many compliments on it already. It really makes a statement in our front entry. March 17, 2013
I love the Chandelier. Love it..have to get a dimmer on it as it is quite bright. I am fully satisfied though. Keep sending me books. In the market for setting up an office in my new home and don't want to spend a fortune. Appreciate your help by sending the catelogs. March 17, 2013
Beautiful light, great quality I purchased this light for the dining area in the kitchen. The room has a wall of windows in a rounded formation, so I figured the orb would fit well into the room. It's very pretty and can easily be decorated for the seasons if you want. It also makes a statement - not your average chandelier. I highly recommend this product. March 8, 2013
This product is very cool. I had been looking for a chandelier for almost six years! When I saw this one I knew immediately it was the one. It is eclectic and out of the ordinary but will go in any room or style. Love it! March 15, 2013
Love Love Love It!! The chandelier is more impressive in person that it appears in the catalogue or online. It perfectly matched my new kitchen set, and makes my kitchen look fabulous! March 15, 2013
Fabulous. Looks great above my dining room table, and gives lots of light. Was hesitant about price, but LOVE it! March 17, 2013
Stunning! Everyone remarks on it when they walk in! Just the right amount of metal with the touch of glass of the finial. Will fit into almost any decor. Lighting is perfect in any room. March 15, 2013
This chandelier will make any room gorgeous. My living room is very pretty, but something was missing. I had an overhead ceiling fixture that frankly was not doing the room any justice. I looked at the orb chandelier in your catalog and thought "that might work". Well, a great choice...it is absolutely stunning. February 24, 2013
Love it I absolutely love my Orb chandelier. It is such a great compromise from the dated crystal chandelier and the too funky other ones. I hung it above the dining room table, and it works beautifully. It also throws great shadows across the room. It comes fully assembled. Go for it! February 22, 2013
Chic Chandelier I've seen similar chandeliers for three times the price. So, I was a little neverous when I ordered it sight unseen. It's gorgeous - beautiful silver finish and wonderful quality. Love it! February 27, 2013
Just what we were looking for We LOVE our new orb! Not the standard light fixture for over the dining room table, but we love the look. March 2, 2013
love the way it looks in my diningroom. Used round lights not clear to make it look better. Love it very much-the orb just makes the diningroom come alive. February 27, 2013
Great chandelier The orb chandelier looks great in our foyer. Quality lighting fixture with nice details. February 26, 2013
Love this chandelier! I bought two of these chandeliers to hang above my new 108" long dining table. They look awesome and everyone who sees them wants to know where they are from! Great price, great product!! February 16, 2013
I love it! This chandelier is stunning. I have it hanging above my dining room table. I like to mix antique and contempory - this really adds zing to the room. I used round, clear bulbs and hung the little glass ball on the bottom directly without the little crystals - the bulbs and ball complement each other. I think every home needs one! February 6, 2013
Stunning focal point! What a room transformation! This fixture looks like an art piece and really stepped up the look of my dining room. Even my husband was blown away. Too bad we waited this long. Now I'm so pleased with this purchase that I'd love to get 2 more to hang from my living room's cathedral ceiling. But will have to save up a bit for that. January 15, 2013
Perfect The Orb Chandelier is beautiful. It instantly became the centerpiece for the room. January 9, 2013
This is such a beautiful chandelier! I absolutely love this chandelier. It matches our dining room set perfectly. I was in the market for a chandelier for a long time and I am so glad I made this purchase. I am a VERY satisfied customer :) January 2, 2013
Amazing For months, I wanted this light to replae a "builders" fixture in my entryway. Can't believe I waited so long - the light is amazing. You won't be disappointed! December 27, 2012
Dramatically different chandelier! We have two of the antique silver orb chandeliers and absolutely love them! The medium sized ones are perfect for both our casual dining areas. They make quite a dramatic statement without being overly decorative in our beach house. I love them because they are so unique in the design of intersecting rings. It was so refreshing to find this chandelier among the sea of humdrum 6 arm chandeliers! January 24, 2012
Gorgeous This is a definite statement piece. Love love love it, but will love it more once our new Messina table (purchased by Ballard) arrives. It is absolutely beautiful, rustic but modern. We get alot of "wow's" from friends and family. December 13, 2012
Great Quality and Size When I ordered the large orb, I was afraid that it would be too small for my space - a cathedral ceiling (2 story) open foyer that is very large and open. It arrived in great shape and the size is perfect. It was easy to install. It is also very bright. I was concerned that with only 6 bulbs, the light would not be bright enough for my big space but its perfect - we used round clear bulbs of the suggested wattage and it gives off tons of light. November 14, 2012
beautiful This chandelier is so beautiful and contemporary and would fit most any design style. December 13, 2012
Best Chandelier Ever We have chandeliers all over our home and decided on this one for my man cave. It's by far the most unique and fitting for the room it is in. My wife put on some bulbs that look like little orange flames and it's just a visual masterpiece. Purchase this chandelier now! November 25, 2012
Impressive I was a bit surprised by the size of the box when it was delivered and, even when I took it out, it seemed too big. However, it looks absolutely stunning and I've had compliments from everyone who has seen it. It made for a beautiful Thanksgiving table. November 26, 2012
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