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If you're not happy, we're not happy. That's where our "Love It or Send It Back" policy comes in. If you're dissatisfied with your Ballard purchase for any reason, you can return it within 90 days of the ship date for an exchange or full refund* (excluding Shipping & Processing fees).

If you don't absolutely love your new slipcovered seating or upholstered seating for any reason, return it within 10 days of delivery absolutely free – we'll even pay the return shipping. It's that simple. We guarantee it. Now doesn't that make you happy?

*Excludes personalized, customized, monogrammed or COM (customer's own material) unless defective.

We want you to be happy. If for any reason you are dissatisfied with your purchase, simply return it within 90 days of the ship date for an exchange or refund (excluding Shipping & Processing fees). All products are guaranteed from defects for a full year.

Please carefully inspect your order upon delivery. If you receive damaged or defective merchandise, you may contact our Customer Service department at 1-800-536-7551 and a representative will be glad to arrange a return or exchange for you.

Please note: Any items that are monogrammed, customized, Customer's Own Material (COM), or made-to-order cannot be returned or exchanged unless damaged or defective. Defective items will be exchanged unless no longer available, in which case a Merchandise Certificate will be issued. Once a returned item is received in our warehouse, the return or exchange will be processed immediately. For credit card orders, you can expect to see your refund credit within 72 hours. For check and money orders, you can expect to receive your refund check within 7-10 business days.

Special delivery methods are noted in the item description.

Standard Delivery
Orders are shipped by standard ground and usually arrive within 3-7 business days. Items ordered at the same time may not be delivered together.

Threshold Delivery
Threshold Deliveries are made by standard truck, unloaded by the driver and placed inside the first-floor doorway, garage or covered area of your choice.

In-Home Delivery
In-Home Deliveries are made by standard truck, placed inside your home wherever you like, inspected, and the packaging removed. Please allow an additional 2-3 weeks from Ship Date for your order to arrive. An agent will call to schedule your delivery. (Not available in all states.)

O/S (Oversized) Delivery
Items that are heavy or bulky are subject to an Oversized Delivery surcharge. This charge is listed after the item price.

Express Delivery
Express orders received by 3 p.m. EST are shipped the same day.
For items under 15 lb., the following Express Delivery rates apply:

  • Two day service, add $9.95
  • Next day service, add $19.95
  • Alaska, Puerto Rico, USVI & Hawaii, add $9.95 (Express Delivery required)


Call 1-800-536-7551 for Express Delivery charges for items over 15 lb.

Swatch Shipping
Ballard Designs offers up to 10 free swatches for all of our fabrics for a small fee of $5.95 for shipping and processing. It will take 3-7 business days for your swatches to arrive. The swatches are approximately a 3" X 3" square.

To order a fabric swatch, click here.

We do offer some rug, leather, and wallpaper swatches. To see if the swatch is available, please call us at 800-367-2775.

Lighting
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Orb Chandelier 4.9 5 108 108
I love the Chandelier. Love it..have to get a dimmer on it as it is quite bright. I am fully satisfied though. Keep sending me books. In the market for setting up an office in my new home and don't want to spend a fortune. Appreciate your help by sending the catelogs. March 17, 2013
Fabulous. Looks great above my dining room table, and gives lots of light. Was hesitant about price, but LOVE it! March 17, 2013
Exceptionally Nice Chandelier When my designer suggested this light I was not really too excited about it. HOWEVER, after I saw the light in place and had a dimmer switch installed, I couldn't be happier. It is such a beautiful piece. It isn't at all like the plan old boring chandelier that I would have picked on my own, it's so much better. It adds such a "cosmic" classy feel to my living room where it's been hung. It's just lovely. It shipped very quickly, arrived in mint condition and came with all of the right stuff to hang it with: a chain, an extension rod and even white "candle stick" covers as an option ( I didn't use them, but it was a lovely touch and it will be fun to use them on occasion). I highly recommend installing a dimmer switch with this in increases your options for creating a variety of ambiances. Great product. February 16, 2013
Simply Beautiful Very very pleased. We ordered two in the bronze. One over our stairwell and one on the second floor living area. They are classic and lovely. Go with just about any decor and have gotten compliments on them. Almost bought similar ones at another store for double the price. Glad I didn't, these are better in price and appearance, great quality too. September 23, 2012
This product is very cool. I had been looking for a chandelier for almost six years! When I saw this one I knew immediately it was the one. It is eclectic and out of the ordinary but will go in any room or style. Love it! March 15, 2013
Love Love Love It!! The chandelier is more impressive in person that it appears in the catalogue or online. It perfectly matched my new kitchen set, and makes my kitchen look fabulous! March 15, 2013
Stunning! Everyone remarks on it when they walk in! Just the right amount of metal with the touch of glass of the finial. Will fit into almost any decor. Lighting is perfect in any room. March 15, 2013
Very up to date I ordered the medium for a townhouse dining room that isn't very large. The fixture is pretty big, so I had to hang it as close to the ceiling as possible to make it work. Also, one of the iron orbs was slightly bent, so I had to turn that part towards the back. I don't know if that happened in the shipping or not, but it wasn't noticeable once I turned it around, and it would have been a real hassle to exchange it because the outer packaging was pretty beat up. Make sure of your sizing before ordering. September 6, 2012
Beautiful light, great quality I purchased this light for the dining area in the kitchen. The room has a wall of windows in a rounded formation, so I figured the orb would fit well into the room. It's very pretty and can easily be decorated for the seasons if you want. It also makes a statement - not your average chandelier. I highly recommend this product. March 8, 2013
a true highlight Even as we were completely redecorating our living room top to bottom I was already looking for a new ceiling light fixture when I casually was flipping through your catalog and saw the orb chandelier. It took a bit of persuading my husband that it would look wonderful and complete the updated and clean lines of our 'new' living room. As so many others have mentioned in their reviews this is a stunning piece in its elegant simplicity-and I love the glass ball at the bottom ( no one else does, though). For those of you considering this purchase please make note of the sizes which I wish Ballard would address a bit more extensively. The large is huge even for my large living room and had to exchange for the small which is ideal. In my attached photo you may also notice the Ballard garden stool and a very old Ballard buffet lamp...too bad you cannot see the bee stool. It is all lovely and perfect, thank you Ballard. January 27, 2013
Just what we were looking for We LOVE our new orb! Not the standard light fixture for over the dining room table, but we love the look. March 2, 2013
Chic Chandelier I've seen similar chandeliers for three times the price. So, I was a little neverous when I ordered it sight unseen. It's gorgeous - beautiful silver finish and wonderful quality. Love it! February 27, 2013
This chandelier will make any room gorgeous. My living room is very pretty, but something was missing. I had an overhead ceiling fixture that frankly was not doing the room any justice. I looked at the orb chandelier in your catalog and thought "that might work". Well, a great choice...it is absolutely stunning. February 24, 2013
We love this Chandelier This Chandelier works perfectly in our breakfast nook. It took awhile to get it but well worth the wait. August 31, 2012
love the way it looks in my diningroom. Used round lights not clear to make it look better. Love it very much-the orb just makes the diningroom come alive. February 27, 2013
Love it I absolutely love my Orb chandelier. It is such a great compromise from the dated crystal chandelier and the too funky other ones. I hung it above the dining room table, and it works beautifully. It also throws great shadows across the room. It comes fully assembled. Go for it! February 22, 2013
Great chandelier The orb chandelier looks great in our foyer. Quality lighting fixture with nice details. February 26, 2013
A statement piece Quality material and design. We are using the large orb chandelier in a small dining room. Dramatic impact. The openwork nature of the chandelier allows this kind of use. August 18, 2012
Love this chandelier! I bought two of these chandeliers to hang above my new 108" long dining table. They look awesome and everyone who sees them wants to know where they are from! Great price, great product!! February 16, 2013
I love it! This chandelier is stunning. I have it hanging above my dining room table. I like to mix antique and contempory - this really adds zing to the room. I used round, clear bulbs and hung the little glass ball on the bottom directly without the little crystals - the bulbs and ball complement each other. I think every home needs one! February 6, 2013
Great fixture! I love the modern yet traditional look of this fixture. Great size, great light quality, great look! July 10, 2012
Stunning focal point! What a room transformation! This fixture looks like an art piece and really stepped up the look of my dining room. Even my husband was blown away. Too bad we waited this long. Now I'm so pleased with this purchase that I'd love to get 2 more to hang from my living room's cathedral ceiling. But will have to save up a bit for that. January 15, 2013
Statement Piece I recently bought the 6-light orb chandelier for my family room make-over. It is so beautiful in the room and is definitely a statement piece. I have received compliments on it from everyone who has walked into my family room. The only issue I had was with how long it was backordered for -- I never received it until four months after I ordered it, longer than what their backorder date originally stated. Having said that, it was definitely worth the wait. May 13, 2012
very handsome piece The openwork of this chandelier has a presence without obstructing a view of our artwork. It mixes well with our transitional and traditional furnishings. June 3, 2012
Love, love, love this light! I bought this light for a dining space that sits between the kitchen and the living room. I needed good lighting but didn't want a heavy fixture. This is perfect. Because of the openness it feels airy and doesn't block any view. It also gives off great light when needed. (up to 360 watts). I put it on a dimmer for when we want soft ambient light. It's great quality and I would highly recommend. May 13, 2012
Beautiful chandelier! I fell in love with this chandelier at first sight and after reading all of the great reviews decided to give it a try. It is absolutely perfect. I was worried that even the small one would be too big in my space but it is just right. And I love the crystal drop, it adds a really nice touch. I would highly recommend it! May 13, 2012
good looking fixture Great looking orb chandelier, easy to install, and met my expectations. Perfect for our great room. May 18, 2012
Perfect The Orb Chandelier is beautiful. It instantly became the centerpiece for the room. January 9, 2013
This is such a beautiful chandelier! I absolutely love this chandelier. It matches our dining room set perfectly. I was in the market for a chandelier for a long time and I am so glad I made this purchase. I am a VERY satisfied customer :) January 2, 2013
Amazing For months, I wanted this light to replae a "builders" fixture in my entryway. Can't believe I waited so long - the light is amazing. You won't be disappointed! December 27, 2012
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