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If you're not happy, we're not happy. That's where our "Love It or Send It Back" policy comes in. If you're dissatisfied with your Ballard purchase for any reason, you can return it within 90 days of the ship date for an exchange or full refund* (excluding Shipping & Processing fees).

You are invited to try items within our "Bring Home Ballard: collection risk-free for 30 days. If you're not satisfied, we will refund the purchase price AND shipping costs. Bring Home Ballard items are exempt from additional discounts and free shipping offers.

If you don't absolutely love your new slipcovered seating or upholstered seating for any reason, return it within 10 days of delivery absolutely free – we'll even pay the return shipping. It's that simple. We guarantee it. Now doesn't that make you happy?

*Excludes personalized, customized, monogrammed or COM (customer's own material) unless defective.

We want you to be happy. If for any reason you are dissatisfied with your purchase, simply return it within 90 days of the ship date for an exchange or refund (excluding Shipping & Processing fees). All products are guaranteed from defects for a full year.

Please carefully inspect your order upon delivery. If you receive damaged or defective merchandise, you may contact our Customer Service department at 1-800-536-7551 and a representative will be glad to arrange a return or exchange for you.

Please note: Any items that are monogrammed, customized, Customer's Own Material (COM), or made-to-order cannot be returned or exchanged unless damaged or defective. Defective items will be exchanged unless no longer available, in which case a Merchandise Certificate will be issued. Once a returned item is received in our warehouse, the return or exchange will be processed immediately. For credit card orders, you can expect to see your refund credit within 72 hours. For check and money orders, you can expect to receive your refund check within 7-10 business days.

Special delivery methods are noted in the item description.

Standard Delivery
Orders are shipped by standard ground and usually arrive within 3-7 business days. Items ordered at the same time may not be delivered together.

Threshold Delivery
Threshold Deliveries are made by standard truck, unloaded by the driver and placed inside the first-floor doorway, garage or covered area of your choice.

In-Home Delivery
In-Home Deliveries are made by standard truck, placed inside your home wherever you like, inspected, and the packaging removed. Please allow an additional 2-3 weeks from Ship Date for your order to arrive. An agent will call to schedule your delivery. (Not available in all states.)

O/S (Oversized) Delivery
Items that are heavy or bulky are subject to an Oversized Delivery surcharge. This charge is listed after the item price.

Express Delivery
Express orders received by 3 p.m. EST are shipped the same day.
For items under 15 lb., the following Express Delivery rates apply:

  • Two day service, add $9.95
  • Next day service, add $19.95
  • Alaska, Puerto Rico, USVI & Hawaii, add $9.95 (Express Delivery required)


Call 1-800-536-7551 for Express Delivery charges for items over 15 lb.

Swatch Shipping
Ballard Designs offers up to 10 free swatches for all of our fabrics for a small fee of $5.95 for shipping and processing. It will take 3-7 business days for your swatches to arrive. The swatches are approximately a 3" X 3" square.

To order a fabric swatch, click here.

We do offer some rug, leather, and wallpaper swatches. To see if the swatch is available, please call us at 800-367-2775.

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Orb Chandelier 4.9 5 126 126
This is a beautiful light! I am thrilled wih this light. It was purchased as part of a kitchen remodel and it is the centerpiece of my kitchen. I have received numerous compliments! November 29, 2012
Absolutely gorgeous light fixture!! I ordered this light fixture for my foyer - it is perfect and beautiful - the orb light is a knockout with everyone who sees it!! Thank you, Ballard Designs for the perfect light as you enter my home!! November 24, 2012
lots of light, pretty and classic I was searching for an iron orb light fixture after seeing a few similar light fixtures in Scandinavian churches. This fixture is large and open. Completely beautiful. I first invested in a competitor's version, but it was welded incorrectly and I returned it. The Ballard version is wonderful. It was easy to install, has lots of chain, and two sets of light covers. October 25, 2012
This Chandelier is Amazing! I absolutely love this chandelier! It really has given my entryway a makeover:) It is very modern, yet classy. I would definitely purchase this again! I would like a smaller one for over my dining room table! October 13, 2011
Stunning This Orb Chandelier is beautiful, bought the small for above our dining table and it fits perfectly. It does not take up a lot of visual weight and yet is a show stopper. Everyone who sees this is in awe and tells me that it is remarkably stunning. October 19, 2012
Superior quality and design! This chandelier creates a wonderful ambiance in our foyer. It adds the drama that every room needs. It looks rich, modern and classic. Love it! October 26, 2012
Love! We are in love with our orb chandelier. It is exactly the statement piece we wanted for our entryway. It is even more beautiful in person than it is in pictures. Love, love, love! October 21, 2012
Orb chandelier Absolutely stunning. Beautiful quality. Well packed for shipping. The crystal droplet is a lovely counterpoint to this industrial chic look. October 13, 2012
This fixture looks great! Love everything about this lighting fixture except the glass ball--gave that away! Fulfills my desire for a modern, clean-lined, centerpiece. September 26, 2012
Amazing Chandelier I put this in my living room with 20 ft ceilings and I absolutely love it! It's the perfect size and style, this light is very chic yet traditional. It was easy to hang and is made very well. I'm extremely happy I purchased this! August 18, 2012
Perfect I ordered the large orb. It perfectly matched the scale of the huge room without being overbearing, too noticeable, or detracting from the view. August 19, 2012
Just what I was looking for Perfect addition to my breakfast room - instant update June 28, 2012
Love this chandelier! I installed the bronze orb chandelier in my dining room. I love it and get numerous compliments. I am using dimmable compact fluorescent chandelier bulbs and needed to install a CFL/LED-compliant dimmer for it to work properly. I had to wait a few months for it as it was backordered, but it was well worth the wait! May 4, 2012
Quality and beauty This light will arrive in sturdy packaging to prevent damage. Removing it from the box is easy and the instructions are simple to follow. The finish is very good and it looks fantastic in my living room. May 13, 2012
Fantastic foyer fixture I ordered this fixture for our new home and although it was on backorder for a while it was WELL WORTH the wait. I love it and everyone who enters our home looks up and tells us how much they love it too! April 21, 2012
love the open feel of the orb right now it is not working but it is up. We are fairly sure it is something in the electrical box and not the chandelier. But if it is the product I will return for another. April 21, 2012
This is a unique and beautiful light fixture. This is a beautiful light fixture! We hung it in our two story foyer and it really draws your eye. We wanted something that was unique and stylish, this light fixture fits the bill. I love the bronze finish, it complements our woodwork and also goes well with the other bronze light fixtures in our home. I also like that it has no shades so it gives off a lot of light. We purchased the small, 6-light chandelier, definitely recommend measuring your location first, this is a good sized fixture for a "small". January 22, 2012
Perfect for our large foyer! This light was exactly what we were looking for. We have a contemporary house and this fit perfect in our decor, plus big enough for our large foyer! Definitely a conversation piece. We love it! April 14, 2012
I love it, puts out more light than I expected, a good thing I am totally remodeling my kitchen and living great room, we hung this chandelier in the center of the living/dining area and it's fabulous! April 7, 2012
Beautiful and Unique! I ordered 2 of these, large size/bronze color, and they look amazing! One is in an entry and the other in a 2 story ceiling dining room (for which I did get extra chain from a lighting store so it would hang closer to the dining table). They are beautiful and seem like they would work well with just about any type of décor. Quality is great. February 20, 2012
beautiful, eye-catching piece of art I looked for over a year for exactly this chandelier for over our eat-in kitchen table. We have 14 foot ceilings and this chandelier is the centerpiece of our kitchen and dining area. Sometimes I just stand in the doorway and gaze at it! Best purchase I've made in years. February 25, 2012
Great design...better than photo I bought this lamp for my boyfriend's foyer, and he loved it. The open design filled the room up and gave it more structure but left an airy feeling because one can see right through the lamp's "orbs". So while its dimensions are big, the lamp evokes a very light, airy feel because of its design. Very unique and eye-catching. He's received many compliments. A great buy for the price. January 23, 2012
Could not send it back!!! I bought the large t hand over my kitchen table...when it arived it was too big. It was so fantastic I could not part with it. I ended up replacing a celing fan in my family room with this beautiful light! If i cN fiure out how to post a pic i will in the near future...BEAUTIFUL! February 19, 2012
Fantastic product The long-awaited upgrade to our builder's special foyer chandelier did not disappoint. Looks great. Huge improvement at a good price! February 25, 2012
A real show piece for my home. This is a great light for my breakfast area. My house is very open and this piece is seen from the kitchen and the living room so it needed to be special. This light is the perfect solution without looking like a typical chandelier and it could go anywhere. Everyone that sees it wants to know where I got it. Thank you Ballard for a wonderful lighting option! It is amazing how much light it puts out too. December 9, 2011
This light is beautiful! I love this chandelier! Purchased it for my kitchen remodel, for over the table in the breakfast nook. It's perfect - great light, and great design! February 8, 2012
Love this light Just had my orb light installed in my 2-story foyer. It looks great and I absolutely love it! The antique metal finish is perfect for my decor. Can't say enough good things about it. January 22, 2012
Even better than expected I've ordered several items from Ballard through the years and have never been disappointed. This light fixture was no exception. I ordered the small version and it's absolutely perfect with the high ceilings in my kitchen. It makes the room sparkle and gets ooh and aahs. I would very highly recommend this chandelier. December 12, 2011
Striking Chandelier This chandelier came at the end of a two-year search to replace the builder's chandelier in a landing which is actually a focal point from the great room of our house. It needed to be bold, but not interfere with paintings or with the other fixtures in the house (oiled bronze and opaque white glass). It does all of the above. It is visually beautiful from all heights (above, below) and throws a lovely pattern on the wall when lit. October 9, 2011
A beautiful well made chandelier Love, love, love this Chandelier! Priced very well, it adds beauty/art to any room. January 24, 2012
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