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If you're not happy, we're not happy. That's where our "Love It or Send It Back" policy comes in. If you're dissatisfied with your Ballard purchase for any reason, you can return it within 90 days of the ship date for an exchange or full refund* (excluding Shipping & Processing fees).

You are invited to try items within our "Bring Home Ballard: collection risk-free for 30 days. If you're not satisfied, we will refund the purchase price AND shipping costs. Bring Home Ballard items are exempt from additional discounts and free shipping offers.

If you don't absolutely love your new slipcovered seating or upholstered seating for any reason, return it within 10 days of delivery absolutely free – we'll even pay the return shipping. It's that simple. We guarantee it. Now doesn't that make you happy?

*Excludes personalized, customized, monogrammed or COM (customer's own material) unless defective.

We want you to be happy. If for any reason you are dissatisfied with your purchase, simply return it within 90 days of the ship date for an exchange or refund (excluding Shipping & Processing fees). All products are guaranteed from defects for a full year.

Please carefully inspect your order upon delivery. If you receive damaged or defective merchandise, you may contact our Customer Service department at 1-800-536-7551 and a representative will be glad to arrange a return or exchange for you.

Please note: Any items that are monogrammed, customized, Customer's Own Material (COM), or made-to-order cannot be returned or exchanged unless damaged or defective. Defective items will be exchanged unless no longer available, in which case a Merchandise Certificate will be issued. Once a returned item is received in our warehouse, the return or exchange will be processed immediately. For credit card orders, you can expect to see your refund credit within 72 hours. For check and money orders, you can expect to receive your refund check within 7-10 business days.

Special delivery methods are noted in the item description.

Standard Delivery
Orders are shipped by standard ground and usually arrive within 3-7 business days. Items ordered at the same time may not be delivered together.

Threshold Delivery
Threshold Deliveries are made by standard truck, unloaded by the driver and placed inside the first-floor doorway, garage or covered area of your choice.

In-Home Delivery
In-Home Deliveries are made by standard truck, placed inside your home wherever you like, inspected, and the packaging removed. Please allow an additional 2-3 weeks from Ship Date for your order to arrive. An agent will call to schedule your delivery. (Not available in all states.)

O/S (Oversized) Delivery
Items that are heavy or bulky are subject to an Oversized Delivery surcharge. This charge is listed after the item price.

Express Delivery
Express orders received by 3 p.m. EST are shipped the same day.
For items under 15 lb., the following Express Delivery rates apply:

  • Two day service, add $9.95
  • Next day service, add $19.95
  • Alaska, Puerto Rico, USVI & Hawaii, add $9.95 (Express Delivery required)


Call 1-800-536-7551 for Express Delivery charges for items over 15 lb.

Swatch Shipping
Ballard Designs offers up to 10 free swatches for all of our fabrics for a small fee of $5.95 for shipping and processing. It will take 3-7 business days for your swatches to arrive. The swatches are approximately a 3" X 3" square.

To order a fabric swatch, click here.

We do offer some rug, leather, and wallpaper swatches. To see if the swatch is available, please call us at 800-367-2775.

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Orb Extra Large Chandelier 4.9 5 200 200
Love this chandelier! I bought two of these chandeliers to hang above my new 108" long dining table. They look awesome and everyone who sees them wants to know where they are from! Great price, great product!! February 16, 2013
great light i hung this in my entry way to replace an outdated brass lamp. it is the perfect size and looks great February 14, 2013
All around a great light. I am decorating in updated traditional and this chandelier fits in perfectly. It gives off lots of light and the look is different from the usual. It was also easy to install. February 8, 2013
beautiful This product looks just perfect in our new entry. I love the design and the light it produced. High quality fixture. February 4, 2012
Stunning focal point! What a room transformation! This fixture looks like an art piece and really stepped up the look of my dining room. Even my husband was blown away. Too bad we waited this long. Now I'm so pleased with this purchase that I'd love to get 2 more to hang from my living room's cathedral ceiling. But will have to save up a bit for that. January 15, 2013
Very pretty and unique fixture I love this chandelier. It is unique and very pretty. It casts beautiful shadows on the ceiling and the walls. The size is perfect - not too big, not too small, and provides plenty of light. Quality is pretty good. I am a very satisfied buyer of this item. January 12, 2013
This Chandelier is Amazing! I absolutely love this chandelier! It really has given my entryway a makeover:) It is very modern, yet classy. I would definitely purchase this again! I would like a smaller one for over my dining room table! October 13, 2011
This is such a beautiful chandelier! I absolutely love this chandelier. It matches our dining room set perfectly. I was in the market for a chandelier for a long time and I am so glad I made this purchase. I am a VERY satisfied customer :) January 2, 2013
Perfect The Orb Chandelier is beautiful. It instantly became the centerpiece for the room. January 9, 2013
Amazing For months, I wanted this light to replae a "builders" fixture in my entryway. Can't believe I waited so long - the light is amazing. You won't be disappointed! December 27, 2012
Gorgeous This is a definite statement piece. Love love love it, but will love it more once our new Messina table (purchased by Ballard) arrives. It is absolutely beautiful, rustic but modern. We get alot of "wow's" from friends and family. December 13, 2012
Great Quality and Size When I ordered the large orb, I was afraid that it would be too small for my space - a cathedral ceiling (2 story) open foyer that is very large and open. It arrived in great shape and the size is perfect. It was easy to install. It is also very bright. I was concerned that with only 6 bulbs, the light would not be bright enough for my big space but its perfect - we used round clear bulbs of the suggested wattage and it gives off tons of light. November 14, 2012
beautiful This chandelier is so beautiful and contemporary and would fit most any design style. December 13, 2012
Best Chandelier Ever We have chandeliers all over our home and decided on this one for my man cave. It's by far the most unique and fitting for the room it is in. My wife put on some bulbs that look like little orange flames and it's just a visual masterpiece. Purchase this chandelier now! November 25, 2012
Impressive I was a bit surprised by the size of the box when it was delivered and, even when I took it out, it seemed too big. However, it looks absolutely stunning and I've had compliments from everyone who has seen it. It made for a beautiful Thanksgiving table. November 26, 2012
This is a beautiful light! I am thrilled wih this light. It was purchased as part of a kitchen remodel and it is the centerpiece of my kitchen. I have received numerous compliments! November 29, 2012
Absolutely gorgeous light fixture!! I ordered this light fixture for my foyer - it is perfect and beautiful - the orb light is a knockout with everyone who sees it!! Thank you, Ballard Designs for the perfect light as you enter my home!! November 24, 2012
lots of light, pretty and classic I was searching for an iron orb light fixture after seeing a few similar light fixtures in Scandinavian churches. This fixture is large and open. Completely beautiful. I first invested in a competitor's version, but it was welded incorrectly and I returned it. The Ballard version is wonderful. It was easy to install, has lots of chain, and two sets of light covers. October 25, 2012
Stunning This Orb Chandelier is beautiful, bought the small for above our dining table and it fits perfectly. It does not take up a lot of visual weight and yet is a show stopper. Everyone who sees this is in awe and tells me that it is remarkably stunning. October 19, 2012
Superior quality and design! This chandelier creates a wonderful ambiance in our foyer. It adds the drama that every room needs. It looks rich, modern and classic. Love it! October 26, 2012
Love! We are in love with our orb chandelier. It is exactly the statement piece we wanted for our entryway. It is even more beautiful in person than it is in pictures. Love, love, love! October 21, 2012
Orb chandelier Absolutely stunning. Beautiful quality. Well packed for shipping. The crystal droplet is a lovely counterpoint to this industrial chic look. October 13, 2012
This fixture looks great! Love everything about this lighting fixture except the glass ball--gave that away! Fulfills my desire for a modern, clean-lined, centerpiece. September 26, 2012
Amazing Chandelier I put this in my living room with 20 ft ceilings and I absolutely love it! It's the perfect size and style, this light is very chic yet traditional. It was easy to hang and is made very well. I'm extremely happy I purchased this! August 18, 2012
Perfect I ordered the large orb. It perfectly matched the scale of the huge room without being overbearing, too noticeable, or detracting from the view. August 19, 2012
Just what I was looking for Perfect addition to my breakfast room - instant update June 28, 2012
Love this chandelier! I installed the bronze orb chandelier in my dining room. I love it and get numerous compliments. I am using dimmable compact fluorescent chandelier bulbs and needed to install a CFL/LED-compliant dimmer for it to work properly. I had to wait a few months for it as it was backordered, but it was well worth the wait! May 4, 2012
Quality and beauty This light will arrive in sturdy packaging to prevent damage. Removing it from the box is easy and the instructions are simple to follow. The finish is very good and it looks fantastic in my living room. May 13, 2012
This is a unique and beautiful light fixture. This is a beautiful light fixture! We hung it in our two story foyer and it really draws your eye. We wanted something that was unique and stylish, this light fixture fits the bill. I love the bronze finish, it complements our woodwork and also goes well with the other bronze light fixtures in our home. I also like that it has no shades so it gives off a lot of light. We purchased the small, 6-light chandelier, definitely recommend measuring your location first, this is a good sized fixture for a "small". January 22, 2012
Fantastic foyer fixture I ordered this fixture for our new home and although it was on backorder for a while it was WELL WORTH the wait. I love it and everyone who enters our home looks up and tells us how much they love it too! April 21, 2012
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