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If you're not happy, we're not happy. That's where our "Love It or Send It Back" policy comes in. If you're dissatisfied with your Ballard purchase for any reason, you can return it within 90 days of the ship date for an exchange or full refund* (excluding Shipping & Processing fees).

You are invited to try items within our "Bring Home Ballard: collection risk-free for 30 days. If you're not satisfied, we will refund the purchase price AND shipping costs. Bring Home Ballard items are exempt from additional discounts and free shipping offers.

If you don't absolutely love your new slipcovered seating or upholstered seating for any reason, return it within 10 days of delivery absolutely free – we'll even pay the return shipping. It's that simple. We guarantee it. Now doesn't that make you happy?

*Excludes personalized, customized, monogrammed or COM (customer's own material) unless defective.

We want you to be happy. If for any reason you are dissatisfied with your purchase, simply return it within 90 days of the ship date for an exchange or refund (excluding Shipping & Processing fees). All products are guaranteed from defects for a full year.

Please carefully inspect your order upon delivery. If you receive damaged or defective merchandise, you may contact our Customer Service department at 1-800-536-7551 and a representative will be glad to arrange a return or exchange for you.

Please note: Any items that are monogrammed, customized, Customer's Own Material (COM), or made-to-order cannot be returned or exchanged unless damaged or defective. Defective items will be exchanged unless no longer available, in which case a Merchandise Certificate will be issued. Once a returned item is received in our warehouse, the return or exchange will be processed immediately. For credit card orders, you can expect to see your refund credit within 72 hours. For check and money orders, you can expect to receive your refund check within 7-10 business days.

Special delivery methods are noted in the item description.

Standard Delivery
Orders are shipped by standard ground and usually arrive within 3-7 business days. Items ordered at the same time may not be delivered together.

Threshold Delivery
Threshold Deliveries are made by standard truck, unloaded by the driver and placed inside the first-floor doorway, garage or covered area of your choice.

In-Home Delivery
In-Home Deliveries are made by standard truck, placed inside your home wherever you like, inspected, and the packaging removed. Please allow an additional 2-3 weeks from Ship Date for your order to arrive. An agent will call to schedule your delivery. (Not available in all states.)

O/S (Oversized) Delivery
Items that are heavy or bulky are subject to an Oversized Delivery surcharge. This charge is listed after the item price.

Express Delivery
Express orders received by 3 p.m. EST are shipped the same day.
For items under 15 lb., the following Express Delivery rates apply:

  • Two day service, add $9.95
  • Next day service, add $19.95
  • Alaska, Puerto Rico, USVI & Hawaii, add $9.95 (Express Delivery required)


Call 1-800-536-7551 for Express Delivery charges for items over 15 lb.

Swatch Shipping
Ballard Designs offers up to 10 free swatches for all of our fabrics for a small fee of $5.95 for shipping and processing. It will take 3-7 business days for your swatches to arrive. The swatches are approximately a 3" X 3" square.

To order a fabric swatch, click here.

We do offer some rug, leather, and wallpaper swatches. To see if the swatch is available, please call us at 800-367-2775.

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Orb Extra Large Chandelier 4.8 5 6 6
Wonderful Chandelier This chandelier is so great! It makes the whole room. I had it installed in the living room with high ceilings and it fits just right. I wasn't sure if this chandelier would be too large but it's just right. The chandelier also provides adequate lighting for the entire room. I love it. You won't be disappointed. I had a handy man install it and he said it was fairly easy to install. It doesn't weigh much at all. Beautiful. July 15, 2014
XL orb Wow...this thing is big but a beauty. I was really worried when I got it bc it would not go through the door! Called Ballards and they said it doesn't come apart. FYI...it does! Just remove the screws on the center strip and pull. Cant wait to have it hung! January 30, 2014
Substantial Light The Orb light is a nice airy metal light with a great modern flair to it. I love the orb design and it makes a great light pattern when illuminated. Does require two person to install as the bigger the light the heavier to hold while installing the electrical plate. It took about 30 minutes total. Would recommend. Be sure to use in a space that is high as the orb is a bit bigger then youd expect. December 16, 2013
Love this light! I LOVE this light! I purchased it back in September for our new home that was in the process of being built. It was on back-order until November. I had plenty of time to worry if it was the right size for my stairwell. As soon as I got the box I had my husband hanging it, and it fits perfectly! We have an 8x10 area that it covers - over our stairs and I purchased the small size. I would not want anything else! I would recommend this product to anyone! November 28, 2013
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Product:LC723-Orb Extra Large Chandelier