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If you're not happy, we're not happy. That's where our "Love It or Send It Back" policy comes in. If you're dissatisfied with your Ballard purchase for any reason, you can return it within 90 days of the ship date for an exchange or full refund* (excluding Shipping & Processing fees).

You are invited to try items within our Best of Ballard collection risk-free for 30 days. If you're not satisfied, we will refund the purchase price AND shipping costs. Best of Ballard items are exempt from additional discounts and free shipping offers.

If you don't absolutely love your new slipcovered seating or upholstered seating for any reason, return it within 10 days of delivery absolutely free – we'll even pay the return shipping. It's that simple. We guarantee it. Now doesn't that make you happy?

*Excludes personalized, customized, monogrammed or COM (customer's own material) unless defective.

We want you to be happy. If for any reason you are dissatisfied with your purchase, simply return it within 90 days of the ship date for an exchange or refund (excluding Shipping & Processing fees). All products are guaranteed from defects for a full year.

Please carefully inspect your order upon delivery. If you receive damaged or defective merchandise, you may contact our Customer Service department at 1-800-536-7551 and a representative will be glad to arrange a return or exchange for you.

Please note: Any items that are monogrammed, customized, Customer's Own Material (COM), or made-to-order cannot be returned or exchanged unless damaged or defective. Defective items will be exchanged unless no longer available, in which case a Merchandise Certificate will be issued. Once a returned item is received in our warehouse, the return or exchange will be processed immediately. For credit card orders, you can expect to see your refund credit within 72 hours. For check and money orders, you can expect to receive your refund check within 7-10 business days.

Special delivery methods are noted in the item description.

Standard Delivery
Orders are shipped by standard ground and usually arrive within 3-7 business days. Items ordered at the same time may not be delivered together.

Threshold Delivery
Threshold Deliveries are made by standard truck, unloaded by the driver and placed inside the first-floor doorway, garage or covered area of your choice. Delivery is typically 2-3 weeks from the date item is shipped but may vary depending on your residence and location of shipment pickup.

In-Home Delivery
In-Home Deliveries are made by standard truck, placed inside your home wherever you like, inspected, and the packaging removed. Please allow an additional 2-3 weeks from Ship Date for your order to arrive. An agent will call to schedule your delivery. (Not available in all states.)

O/S (Oversized) Delivery
Items that are heavy or bulky are subject to an Oversized Delivery surcharge. This charge is listed after the item price.

Express Delivery
Express orders received by 4 p.m. EST are shipped the same day.
For items under 15 lb., the following Express Delivery rates apply:

  • Two day service, add $9.95
  • Next day service, add $19.95
  • Alaska, Puerto Rico, USVI & Hawaii, add $9.95 (Express Delivery required)

Call 1-800-536-7551 for Express Delivery charges for items over 15 lb.

Swatch Shipping
Ballard Designs offers up to 10 free swatches for all of our fabrics for a small fee of $5.95 for shipping and processing. It will take 3-7 business days for your swatches to arrive. The swatches are approximately a 3" X 3" square.

To order a fabric swatch, click here.

We do offer some rug, leather, and wallpaper swatches. To see if the swatch is available, please call us at 800-367-2775.

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Rated 4.9 out of 5 by 324 reviewers.
Rated 5 out of 5 by Love it We purchased this for entryway. I wish it would have been just a little bit bigger but it worked. We ordered the silver but did not use the hanging crystal for a more contemporary look. It was easy to install for my husband. Highly recommend. April 24, 2013
Rated 5 out of 5 by eye catching yet practical This was at the top of my budget yet we are very happy with it & we have received a lot of compliments. Eye catching yet practical light. April 24, 2013
Rated 5 out of 5 by Awesome! Our living room is about 16' x 19' with a 10' ceiling. We bought the large and it's been such a big hit. We put it on a dimmer switch, too. Love it! April 16, 2013
Rated 5 out of 5 by Best online purchase I have ever made! These orbs exceeded my expectations. They are stunning and work perfectly in a newly designed foyer. They are the first thing that people notice when they walk in. I recommend putting them on a dimmer for optimal effect. Love them. April 14, 2013
Rated 5 out of 5 by Love My Orb! Have looked at literally thousands of chandeliers for my beach house renovation. I knew this was it immediately. I got the antique silver finish and love it. It looks distressed but still elegant - and somehow it fits into my slightly-vintage-beach-cottage style. Easy to install, too. I prefer flame-shaped bulbs rather than the ball-style that came with the light, but not a problem to change out. And the finial at the bottom is super-cute. I was a little worried about the shadows the orb casts, but I'm used to it already. I love my orb! Ballard came through again! April 10, 2013
Rated 5 out of 5 by Chic! Great looking fixture, beautiful addition to our wine room. April 10, 2013
Rated 5 out of 5 by Wonderful chandelier! This is a great piece ! Have seen many more expensive versions, and this one does the trick! April 6, 2013
Rated 5 out of 5 by unique look - great price We were looking for something unique in our foyer and couldn't find anything. Saw this and took a chance without seeing in person. We installed it (a little difficult but didn't need to call for a professional#. It took a day to get used to it because we thought it was suppose to be round but it is more oblong. And it seemed realllllly bright for our space but we went from 2-40 watt #which was nothing# to the large with 6 - 60 watt. Now we love it! Had guest over the weekend and they went crazy for it. Even the teenagers #who could care less about that stuff) mentioned it was cool. Very glad we purchased.... great price too. Everything else we were even considering was 3x as much. BTW we ordered the antique silver - looks fantastic hanging. April 1, 2013
Rated 5 out of 5 by Lovely & Different I had been looking for a light for our two story foyer for almost a year. I waited until this was $100 off and went ahead & bought it. I had seen so many other chandeliers & nothing else compared. Had an electrician install it (too high for us to do) & every time I look at it I know I made the right choice. FYI: I bought the large bronze for our foyer which has 17 foot ceilings. The size is just right. March 28, 2013
Rated 5 out of 5 by Fills the space perfectly... Light and airy. This lovely light is now the focal point of our entry. With a high ceiling and staircase twisting up the wall this orb fits perfectly. It is so sculptural yet transparent casting an interesting shadow. We have it on a dimmer which enhances the space. . We love it and sorry we waited so long to purchase it. March 28, 2013
Rated 5 out of 5 by Orb chandeleir Love, love, love my new chandeleir! It was super simple to install and it totally transformed my living area. Now I want to update more lighting in our home. Thanks Ballard for delivering what you promised! March 27, 2013
Rated 5 out of 5 by Stunning Light I wasn't sure I'd like this, but my husband thought it would look great in our basement. I ended up liking it a lot! It looks stunning! March 27, 2013
Rated 5 out of 5 by Beautiful & noticeable Love love this chandelier. Bought 2 for my master bath and everyone who walks in just admires them immediately and thinks they are unique! March 22, 2013
Rated 5 out of 5 by Love our new chandeliers! Love our new orbs. Bought the small one first to see how it would fit then added the petites to each side of the small one over our dining table. Beautiful and we receive many positive comments on them. Great find! Found these in another catalog and Ballards had the best pricing. March 21, 2013
Rated 5 out of 5 by Fabulous. Looks great above my dining room table, and gives lots of light. Was hesitant about price, but LOVE it! March 17, 2013
Rated 5 out of 5 by Designer touch Loved this fixture. I originally purchased the medium-sized version, but it was too large for the room. This petite orb was perfection. March 17, 2013
Rated 5 out of 5 by I love the Chandelier. Love it..have to get a dimmer on it as it is quite bright. I am fully satisfied though. Keep sending me books. In the market for setting up an office in my new home and don't want to spend a fortune. Appreciate your help by sending the catelogs. March 17, 2013
Rated 5 out of 5 by Beautiful piece I absolutely loved this piece when I received it. I read all of the reviews before purchasing which helped me make my decision to purchase this. I loved everything about it. I have received so many compliments on it already. It really makes a statement in our front entry. March 17, 2013
Rated 5 out of 5 by This product is very cool. I had been looking for a chandelier for almost six years! When I saw this one I knew immediately it was the one. It is eclectic and out of the ordinary but will go in any room or style. Love it! March 15, 2013
Rated 5 out of 5 by Love Love Love It!! The chandelier is more impressive in person that it appears in the catalogue or online. It perfectly matched my new kitchen set, and makes my kitchen look fabulous! March 15, 2013
Rated 5 out of 5 by Stunning! Everyone remarks on it when they walk in! Just the right amount of metal with the touch of glass of the finial. Will fit into almost any decor. Lighting is perfect in any room. March 15, 2013
Rated 4 out of 5 by Beautiful light, great quality I purchased this light for the dining area in the kitchen. The room has a wall of windows in a rounded formation, so I figured the orb would fit well into the room. It's very pretty and can easily be decorated for the seasons if you want. It also makes a statement - not your average chandelier. I highly recommend this product. March 8, 2013
Rated 5 out of 5 by Just what we were looking for We LOVE our new orb! Not the standard light fixture for over the dining room table, but we love the look. March 2, 2013
Rated 5 out of 5 by Many Compliments Following a kitchen remodel which took 5 months with much effort and expense, I did not want to make any mistakes. When choosing light fixtures, I was in the mindset that I had to match stainless appliances and cabinet hardware. Upon choosing and installing a traditional sem-flush stainless fixture, I was not happy. It took a while for my husband to wrap his head around the fact that I was determined to change fixture with a "pop", impressive piece, even though we would take a monetary loss as the original fixture could not be returned. Ordered large orb in bronze and it is perfect. Bronze picks up tones within my marble/glass backspash. Large size is perfect over 48" round glass table. As the electrical ceiling box was not centered over table and also with large window, this fixture was perfect to swag chain with a centered ceiling hook. I am very happy as is my husband. He installed and claims it was a breeze. He and I both enjoy the comments from guests. Perfect choice! March 2, 2013
Rated 5 out of 5 by Great for a small foyer This was the perfect blend of transitional decor for our small foyer with 8' ceilings. I did not use any on the extension pieces, but I did need to use one link of the chain to attach the chandelier to the ceiling plate. I love it! March 2, 2013
Rated 4 out of 5 by love the way it looks in my diningroom. Used round lights not clear to make it look better. Love it very much-the orb just makes the diningroom come alive. February 27, 2013
Rated 5 out of 5 by Chic Chandelier I've seen similar chandeliers for three times the price. So, I was a little neverous when I ordered it sight unseen. It's gorgeous - beautiful silver finish and wonderful quality. Love it! February 27, 2013
Rated 5 out of 5 by Good quality. I ordered this in the aged silver finish. The finish looks very similar to the picture in the catalogue and web site. Will complement various satin silver finished fixtures. Can't wait to hang it in bathroom in our lake house. This lamp was delivered in 48 hours...very impressed. February 26, 2013
Rated 5 out of 5 by Great chandelier The orb chandelier looks great in our foyer. Quality lighting fixture with nice details. February 26, 2013
Rated 5 out of 5 by This chandelier will make any room gorgeous. My living room is very pretty, but something was missing. I had an overhead ceiling fixture that frankly was not doing the room any justice. I looked at the orb chandelier in your catalog and thought "that might work". Well, a great is absolutely stunning. February 24, 2013
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Product:LC723-Orb Extra Large Chandelier

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