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If you're not happy, we're not happy. That's where our "Love It or Send It Back" policy comes in. If you're dissatisfied with your Ballard purchase for any reason, you can return it within 90 days of the ship date for an exchange or full refund* (excluding Shipping & Processing fees).
You are invited to try items within our Best of Ballard collection risk-free for 30 days. If you're not satisfied, we will refund the purchase price AND shipping costs. Best of Ballard items are exempt from additional discounts and free shipping offers.
If you don't absolutely love your new slipcovered seating or upholstered seating for any reason, return it within 10 days of delivery absolutely free – we'll even pay the return shipping. It's that simple. We guarantee it. Now doesn't that make you happy?
*Excludes personalized, customized, monogrammed or COM (customer's own material) unless defective.
We want you to be happy. If for any reason you are dissatisfied with your purchase, simply return it within 90 days of the ship date for an exchange or refund (excluding Shipping & Processing fees). All products are guaranteed from defects for a full year.
Please carefully inspect your order upon delivery. If you receive damaged or defective merchandise, you may contact our Customer Service department at 1-800-536-7551 and a representative will be glad to arrange a return or exchange for you.
Please note: Any items that are monogrammed, customized, Customer's Own Material (COM), or made-to-order cannot be returned or exchanged unless damaged or defective. Defective items will be exchanged unless no longer available, in which case a Merchandise Certificate will be issued. Once a returned item is received in our warehouse, the return or exchange will be processed immediately. For credit card orders, you can expect to see your refund credit within 72 hours. For check and money orders, you can expect to receive your refund check within 7-10 business days.
Special delivery methods are noted in the item description.
Standard Delivery Orders are shipped by standard ground and usually arrive within 3-7 business days. Items ordered at the same time may not be delivered together.
Threshold Delivery Threshold Deliveries are made by standard truck, unloaded by the driver and placed inside the first-floor doorway, garage or covered area of your choice. Delivery is typically 2-3 weeks from the date item is shipped but may vary depending on your residence and location of shipment pickup.
In-Home Delivery In-Home Deliveries are made by standard truck, placed inside your home wherever you like, inspected, and the packaging removed. Please allow an additional 2-3 weeks from Ship Date for your order to arrive. An agent will call to schedule your delivery. (Not available in all states.)
O/S (Oversized) Delivery Items that are heavy or bulky are subject to an Oversized Delivery surcharge. This charge is listed after the item price.
Express Delivery Express orders received by 4 p.m. EST are shipped the same day. For items under 15 lb., the following Express Delivery rates apply:
Call 1-800-536-7551 for Express Delivery charges for items over 15 lb.
Swatch Shipping Ballard Designs offers up to 10 free swatches for all of our fabrics for a small fee of $6.00 for shipping and processing. It will take 3-7 business days for your swatches to arrive. The swatches are approximately a 3" X 3" square.
We do offer some rug, leather, and wallpaper swatches. To see if the swatch is available, please call us at 800-367-2775.
Orange Label Comfort Mat is rated
4.3 out of
Rated 5 out of
OH My!I recently purchased my new home. This was one of my first purchases and one of my favorites. Not as thick as my previous mat but that's ok still does the job. If your decor is farmhouse/French country you will not be disappointed.
Date published: 2016-12-10
Rated 5 out of
Great, comfy kitchen mat!I just had my floors redone and wanted a nice soft mat to protect area under my sink. Rug is soft and comfy...got the medium size and fits nicely under entire sink area. LOVE LOVE that it is machine washable. Had to wash it 1 week after I received it..I spilled an entire bottle of salad dressing on it. Came out of the wash perfect. Air dried it for about 24 hours, and it was perfect. Great product....bring more patterns!
Date published: 2016-03-20
Rated 4 out of
This rug is comfy and french-retro.I really like the simplicity and design. Feels nice on the feet and cleans easily (so far). I did expect the background to be nearly white but it is a speckled gray, wouldn't have guessed that from the picture.
Date published: 2012-04-26
Rated 4 out of
Soft on my feet, stylish in my kitchenThis floor mat is in front of our kitchen sink. It is soft and spongy and provides comfortable support. It stays put too... no slipping on the hardwood floor. Some reviews indicate that the kitchen mats have a rubbery smell... we have not experienced that at all! The design adds a bit of French charm. The only reason I did not give the mat 5 stars is because while the material is easy to wipe up, the light color does show a few stains.
Date published: 2013-10-22
Rated 4 out of
Comfot and Cute all in oneLove this rug! It was exactly what I was looking for to go in my French country kitchen. It is comfortable to stand on. The back ground isn't as cream as the picture, more of a speckled grey, but I like it since it doesn't show the dirt as much. My only concern about this rug is how it will hold up. The first rug I received started to come apart after a week - the top fabric design was separating from the rubber mat. The instructions say machine washable, but I'm not sure I would want to put it in the washing machine for fear it would come apart. No problem in exchanging the rug with Ballard Designs - great customer service and the second rug is perfect. I am cautious about how I clean it. Overall, a fantastic rug with style and comfort.
Date published: 2013-09-21
Rated 4 out of
Attractive and Comfortable Underfoot, but Keeping it Clean is an IssueThis mat provides a bright kitchen accent that compliments the green "menu d'aujourdui" mat I also use. It is delightful underfoot, but difficult to keep clean! The white area is actually grey, which helps to hide dirt between weekly cleanings (the minimum, in my view). I find the suggestion to put the mat into the washer impracticable and instead use a plastic wool and soap and water to wash it, outside, and then dry it outside. It is difficult to wipe up the inevitable spills between cleanings, as the entire mat surface is porous, so any liquids applied to it sink right in. But the pluses still outweigh the minuses for me.
Date published: 2015-03-26
Rated 3 out of
eh.i wanted to love this mat. but the color of it looks like it's dirty. i used it in my kitchen for about 2 weeks before it went out to the garage. very disappointed.
Date published: 2013-10-27
Rated 2 out of
Gets dirty too fast. Not easy to clean. Black kitchen rug much more practical.Very hard to clean, almost never looks clean. Bad choice. The French black kitchen rug is far more practical.
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