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If you're not happy, we're not happy. That's where our "Love It or Send It Back" policy comes in. If you're dissatisfied with your Ballard purchase for any reason, you can return it within 90 days of the ship date for an exchange or full refund* (excluding Shipping & Processing fees).

You are invited to try items within our "Bring Home Ballard: collection risk-free for 30 days. If you're not satisfied, we will refund the purchase price AND shipping costs. Bring Home Ballard items are exempt from additional discounts and free shipping offers.

If you don't absolutely love your new slipcovered seating or upholstered seating for any reason, return it within 10 days of delivery absolutely free – we'll even pay the return shipping. It's that simple. We guarantee it. Now doesn't that make you happy?

*Excludes personalized, customized, monogrammed or COM (customer's own material) unless defective.

We want you to be happy. If for any reason you are dissatisfied with your purchase, simply return it within 90 days of the ship date for an exchange or refund (excluding Shipping & Processing fees). All products are guaranteed from defects for a full year.

Please carefully inspect your order upon delivery. If you receive damaged or defective merchandise, you may contact our Customer Service department at 1-800-536-7551 and a representative will be glad to arrange a return or exchange for you.

Please note: Any items that are monogrammed, customized, Customer's Own Material (COM), or made-to-order cannot be returned or exchanged unless damaged or defective. Defective items will be exchanged unless no longer available, in which case a Merchandise Certificate will be issued. Once a returned item is received in our warehouse, the return or exchange will be processed immediately. For credit card orders, you can expect to see your refund credit within 72 hours. For check and money orders, you can expect to receive your refund check within 7-10 business days.

Special delivery methods are noted in the item description.

Standard Delivery
Orders are shipped by standard ground and usually arrive within 3-7 business days. Items ordered at the same time may not be delivered together.

Threshold Delivery
Threshold Deliveries are made by standard truck, unloaded by the driver and placed inside the first-floor doorway, garage or covered area of your choice. Delivery is typically 2-3 weeks from the date item is shipped but may vary depending on your residence and location of shipment pickup.

In-Home Delivery
In-Home Deliveries are made by standard truck, placed inside your home wherever you like, inspected, and the packaging removed. Please allow an additional 2-3 weeks from Ship Date for your order to arrive. An agent will call to schedule your delivery. (Not available in all states.)

O/S (Oversized) Delivery
Items that are heavy or bulky are subject to an Oversized Delivery surcharge. This charge is listed after the item price.

Express Delivery
Express orders received by 4 p.m. EST are shipped the same day.
For items under 15 lb., the following Express Delivery rates apply:

  • Two day service, add $9.95
  • Next day service, add $19.95
  • Alaska, Puerto Rico, USVI & Hawaii, add $9.95 (Express Delivery required)

Call 1-800-536-7551 for Express Delivery charges for items over 15 lb.

Swatch Shipping
Ballard Designs offers up to 10 free swatches for all of our fabrics for a small fee of $5.95 for shipping and processing. It will take 3-7 business days for your swatches to arrive. The swatches are approximately a 3" X 3" square.

To order a fabric swatch, click here.

We do offer some rug, leather, and wallpaper swatches. To see if the swatch is available, please call us at 800-367-2775.

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Rated 4.3 out of 5 by 9 reviewers.
Rated 5 out of 5 by Durable and Stylish I purchased this mat to cover the area under my sink to dish washer- so it catches A LOT of dirty residue...but this mat hides it so well! Incredibly durable, I know that it will last for years. I have washed it in the washing machine and let it air dry and it comes out looking brand new. I will buy more of these in the future. Note: The color scheme is different in person than online so just plan for that ;) August 15, 2015
Rated 4 out of 5 by Attractive and Comfortable Underfoot, but Keeping it Clean is an Issue This mat provides a bright kitchen accent that compliments the green "menu d'aujourdui" mat I also use. It is delightful underfoot, but difficult to keep clean! The white area is actually grey, which helps to hide dirt between weekly cleanings (the minimum, in my view). I find the suggestion to put the mat into the washer impracticable and instead use a plastic wool and soap and water to wash it, outside, and then dry it outside. It is difficult to wipe up the inevitable spills between cleanings, as the entire mat surface is porous, so any liquids applied to it sink right in. But the pluses still outweigh the minuses for me. March 25, 2015
Rated 5 out of 5 by attractive and functional This mat looks great in my kitchen and I love how it has padding, unlike the rug I had in front of the sink before. The design is also super cute and I've gotten several compliments on it already. As others have said, the background is a light grey color, which helps to mask some of the dirt, though it still shows spots fairly easily. Good news is that dirts wipes off of it very easily. Overall, I am very pleased with this purchase. November 14, 2013
Rated 3 out of 5 by eh. i wanted to love this mat. but the color of it looks like it's dirty. i used it in my kitchen for about 2 weeks before it went out to the garage. very disappointed. October 26, 2013
  • 2015-11-28 T19:23:02.959-06:00
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Product:RM057-Orange Label Comfort Mat

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