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If you're not happy, we're not happy. That's where our "Love It or Send It Back" policy comes in. If you're dissatisfied with your Ballard purchase for any reason, you can return it within 90 days of the ship date for an exchange or full refund* (excluding Shipping & Processing fees).

You are invited to try items within our "Bring Home Ballard: collection risk-free for 30 days. If you're not satisfied, we will refund the purchase price AND shipping costs. Bring Home Ballard items are exempt from additional discounts and free shipping offers.

If you don't absolutely love your new slipcovered seating or upholstered seating for any reason, return it within 10 days of delivery absolutely free – we'll even pay the return shipping. It's that simple. We guarantee it. Now doesn't that make you happy?

*Excludes personalized, customized, monogrammed or COM (customer's own material) unless defective.

We want you to be happy. If for any reason you are dissatisfied with your purchase, simply return it within 90 days of the ship date for an exchange or refund (excluding Shipping & Processing fees). All products are guaranteed from defects for a full year.

Please carefully inspect your order upon delivery. If you receive damaged or defective merchandise, you may contact our Customer Service department at 1-800-536-7551 and a representative will be glad to arrange a return or exchange for you.

Please note: Any items that are monogrammed, customized, Customer's Own Material (COM), or made-to-order cannot be returned or exchanged unless damaged or defective. Defective items will be exchanged unless no longer available, in which case a Merchandise Certificate will be issued. Once a returned item is received in our warehouse, the return or exchange will be processed immediately. For credit card orders, you can expect to see your refund credit within 72 hours. For check and money orders, you can expect to receive your refund check within 7-10 business days.

Special delivery methods are noted in the item description.

Standard Delivery
Orders are shipped by standard ground and usually arrive within 3-7 business days. Items ordered at the same time may not be delivered together.

Threshold Delivery
Threshold Deliveries are made by standard truck, unloaded by the driver and placed inside the first-floor doorway, garage or covered area of your choice.

In-Home Delivery
In-Home Deliveries are made by standard truck, placed inside your home wherever you like, inspected, and the packaging removed. Please allow an additional 2-3 weeks from Ship Date for your order to arrive. An agent will call to schedule your delivery. (Not available in all states.)

O/S (Oversized) Delivery
Items that are heavy or bulky are subject to an Oversized Delivery surcharge. This charge is listed after the item price.

Express Delivery
Express orders received by 3 p.m. EST are shipped the same day.
For items under 15 lb., the following Express Delivery rates apply:

  • Two day service, add $9.95
  • Next day service, add $19.95
  • Alaska, Puerto Rico, USVI & Hawaii, add $9.95 (Express Delivery required)

Call 1-800-536-7551 for Express Delivery charges for items over 15 lb.

Swatch Shipping
Ballard Designs offers up to 10 free swatches for all of our fabrics for a small fee of $5.95 for shipping and processing. It will take 3-7 business days for your swatches to arrive. The swatches are approximately a 3" X 3" square.

To order a fabric swatch, click here.

We do offer some rug, leather, and wallpaper swatches. To see if the swatch is available, please call us at 800-367-2775.

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Olivia Mirrored Side Table 4.8 5 451 451
More solid and heavier than anticipated Bought this at a Bring Home Ballard special price. It arrived within 10 days and was very well packaged and in perfect shape. A previous order arrived damaged and I was hoping to not have to deal with the hassle of returning/reordering this time. Debated which finish to order ... ultimately chose the antiqued brass. It is not too brassy or shiny, but has a nicely applied even finish. Very stable and solid. The table sits level and the mirror fits perfectly ... no wobbling or gaps. Please continue to offer the Bring Ballard Home special prices. When I put something in the cart and see the shipping costs I usually won't 'pull the trigger'. But the special prices make me feel like I am getting the shipping for free. The illusion of a 'deal' is always appreciated (and persuasive). ;) October 15, 2014
It's cute and versatile. The table is cute and different than most of my decor, so it's a nice accent. The only drawback is that it's somewhat heavier-looking than I had anticipated - but obviously that's my own error in perception. October 6, 2014
Lux Look at a Great Price Gorgeous table. I ordered this and the coffee table for my living room, which is relatively small and "transitional". Wanting tables that were a bit more fancy than my current wood, but not overly "stuffy", I cam upon these. The quality is superb. These mirrored tops are beautiful without being showy. The glass didn't fit absolutely perfectly in the little depression, but that was easily fixed by taking off the little plastic pads. I'm thrilled all around. Fast shipping, nicely packed. P.S. Always dust the boxes off with a cloth before opening. The dust from shipping can stain carpets and upholstery. October 6, 2014
this product is very will designed I love the Olivia side table , better than I expected. It was wrapped very well and we are now enjoying it as a plant stand in our large foyer. Excellent quality and color...totally recommend this item. May 9, 2014
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Product:TS353-Olivia Mirrored Side Table

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