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If you're not happy, we're not happy. That's where our "Love It or Send It Back" policy comes in. If you're dissatisfied with your Ballard purchase for any reason, you can return it within 90 days of the ship date for an exchange or full refund* (excluding Shipping & Processing fees).

You are invited to try items within our "Bring Home Ballard: collection risk-free for 30 days. If you're not satisfied, we will refund the purchase price AND shipping costs. Bring Home Ballard items are exempt from additional discounts and free shipping offers.

If you don't absolutely love your new slipcovered seating or upholstered seating for any reason, return it within 10 days of delivery absolutely free – we'll even pay the return shipping. It's that simple. We guarantee it. Now doesn't that make you happy?

*Excludes personalized, customized, monogrammed or COM (customer's own material) unless defective.

We want you to be happy. If for any reason you are dissatisfied with your purchase, simply return it within 90 days of the ship date for an exchange or refund (excluding Shipping & Processing fees). All products are guaranteed from defects for a full year.

Please carefully inspect your order upon delivery. If you receive damaged or defective merchandise, you may contact our Customer Service department at 1-800-536-7551 and a representative will be glad to arrange a return or exchange for you.

Please note: Any items that are monogrammed, customized, Customer's Own Material (COM), or made-to-order cannot be returned or exchanged unless damaged or defective. Defective items will be exchanged unless no longer available, in which case a Merchandise Certificate will be issued. Once a returned item is received in our warehouse, the return or exchange will be processed immediately. For credit card orders, you can expect to see your refund credit within 72 hours. For check and money orders, you can expect to receive your refund check within 7-10 business days.

Special delivery methods are noted in the item description.

Standard Delivery
Orders are shipped by standard ground and usually arrive within 3-7 business days. Items ordered at the same time may not be delivered together.

Threshold Delivery
Threshold Deliveries are made by standard truck, unloaded by the driver and placed inside the first-floor doorway, garage or covered area of your choice.

In-Home Delivery
In-Home Deliveries are made by standard truck, placed inside your home wherever you like, inspected, and the packaging removed. Please allow an additional 2-3 weeks from Ship Date for your order to arrive. An agent will call to schedule your delivery. (Not available in all states.)

O/S (Oversized) Delivery
Items that are heavy or bulky are subject to an Oversized Delivery surcharge. This charge is listed after the item price.

Express Delivery
Express orders received by 3 p.m. EST are shipped the same day.
For items under 15 lb., the following Express Delivery rates apply:

  • Two day service, add $9.95
  • Next day service, add $19.95
  • Alaska, Puerto Rico, USVI & Hawaii, add $9.95 (Express Delivery required)


Call 1-800-536-7551 for Express Delivery charges for items over 15 lb.

Swatch Shipping
Ballard Designs offers up to 10 free swatches for all of our fabrics for a small fee of $5.95 for shipping and processing. It will take 3-7 business days for your swatches to arrive. The swatches are approximately a 3" X 3" square.

To order a fabric swatch, click here.

We do offer some rug, leather, and wallpaper swatches. To see if the swatch is available, please call us at 800-367-2775.

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Olivia Mirrored Side Table 4.8 5 446 446
I am very satisfied with the Olivia Mirrored Side Table. Nice for the money. I like the table and use it beside a bookcase. The mirror top will handle a lighter weight lamp. The table is of medium weight, not wrought iron heavy and it appears to have a front side. The way the legs attach it can look different from different angles. Not a problem the way I use it, just something to be aware of. The table was packed very well and arrived in perfect condition. October 11, 2011
I own 3 of these! I own 3 of these! I bought one in bronze for my family room and loved it so much I picked up a couple more for tight spaces in my living room in antique black. I have the bellesol mirrors in the same room and they coordinate well. I saw a similar table in a very nice furniture store listed at over $400, this one is a steal! October 18, 2012
Just what I was looking for - perfect fit!!! I was looking for a small table to fit between to upholstered chairs, tall/wide enough for a tv remote and for guests to put drinks on, as well as one or two small decorative accents. This is the PERFECT solution. Great lines, love the "weathered" look of the glass, and the "feet." It gives just the right touch of interest without overpowering or distracting from the chairs (which are patterned). I was concerned with that, given that the metal legs, while neutral, provided some additional visual interest, which might make the tableau too "busy." No worries there. Great price, too, and high quality. All I had to do was take the table out of the box and place the mirror top on, and voila!! Exactly what I was looking for!! You can't go wrong with this piece! September 7, 2012
great accent piece I am very pleased with this little accent table. It's a great size that would fit just about anywhere, and goes with many different decors. Came packaged very well, as always with Ballard. The table is sturdy, no problem with the glass fitting correctly, as some people noted. I love the little details (claw feet) and the design gives it an airy, open look. I understand what some people complained about the table looking "uneven" or that the top was not centered on the base, but be aware that this is not a flaw in the table but a result of the 3 legged design....you can turn the table to a different angle if it bothers you. Any 3 legged table with a top on it would give you the same optical illusion I think. The "antiqued" mirror top might not appeal to everyone, but I don't find it objectionable. I got the antique brass finish which is quite dark (not really antique brass as you would think) more black with minimal antique brass undertones or highlights. The table works great for me, I love the look of it, and it is unusual and different, and I specifically didn't want a wood table, or a wood top, so this was just the thing! July 19, 2012
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