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If you're not happy, we're not happy. That's where our "Love It or Send It Back" policy comes in. If you're dissatisfied with your Ballard purchase for any reason, you can return it within 90 days of the ship date for an exchange or full refund* (excluding Shipping & Processing fees).

You are invited to try items within our "Bring Home Ballard: collection risk-free for 30 days. If you're not satisfied, we will refund the purchase price AND shipping costs. Bring Home Ballard items are exempt from additional discounts and free shipping offers.

If you don't absolutely love your new slipcovered seating or upholstered seating for any reason, return it within 10 days of delivery absolutely free – we'll even pay the return shipping. It's that simple. We guarantee it. Now doesn't that make you happy?

*Excludes personalized, customized, monogrammed or COM (customer's own material) unless defective.

We want you to be happy. If for any reason you are dissatisfied with your purchase, simply return it within 90 days of the ship date for an exchange or refund (excluding Shipping & Processing fees). All products are guaranteed from defects for a full year.

Please carefully inspect your order upon delivery. If you receive damaged or defective merchandise, you may contact our Customer Service department at 1-800-536-7551 and a representative will be glad to arrange a return or exchange for you.

Please note: Any items that are monogrammed, customized, Customer's Own Material (COM), or made-to-order cannot be returned or exchanged unless damaged or defective. Defective items will be exchanged unless no longer available, in which case a Merchandise Certificate will be issued. Once a returned item is received in our warehouse, the return or exchange will be processed immediately. For credit card orders, you can expect to see your refund credit within 72 hours. For check and money orders, you can expect to receive your refund check within 7-10 business days.

Special delivery methods are noted in the item description.

Standard Delivery
Orders are shipped by standard ground and usually arrive within 3-7 business days. Items ordered at the same time may not be delivered together.

Threshold Delivery
Threshold Deliveries are made by standard truck, unloaded by the driver and placed inside the first-floor doorway, garage or covered area of your choice.

In-Home Delivery
In-Home Deliveries are made by standard truck, placed inside your home wherever you like, inspected, and the packaging removed. Please allow an additional 2-3 weeks from Ship Date for your order to arrive. An agent will call to schedule your delivery. (Not available in all states.)

O/S (Oversized) Delivery
Items that are heavy or bulky are subject to an Oversized Delivery surcharge. This charge is listed after the item price.

Express Delivery
Express orders received by 3 p.m. EST are shipped the same day.
For items under 15 lb., the following Express Delivery rates apply:

  • Two day service, add $9.95
  • Next day service, add $19.95
  • Alaska, Puerto Rico, USVI & Hawaii, add $9.95 (Express Delivery required)


Call 1-800-536-7551 for Express Delivery charges for items over 15 lb.

Swatch Shipping
Ballard Designs offers up to 10 free swatches for all of our fabrics for a small fee of $5.95 for shipping and processing. It will take 3-7 business days for your swatches to arrive. The swatches are approximately a 3" X 3" square.

To order a fabric swatch, click here.

We do offer some rug, leather, and wallpaper swatches. To see if the swatch is available, please call us at 800-367-2775.

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Ogden Mirror 4.5 5 109 109
Beautiful, substantial mirror! I read the reviews before I bought the mirror and understood that the color was a bit different than the blue color shown - it is slightly green. The mirror is very heavy and sturdy and absolutely stunning. I would highly recommend this mirror. April 23, 2014
Color is green This mirror really is quite lovely - but like other viewers have stated, it is a lot greener than pictured. I have ordered numerous "spa" items from Ballard in the past and I assumed that when other reviewers were commenting on its shade, they were describing the grayish robins egg blue color that Ballards tends to list as spa-which has some green in it. This is significantly greener than that. If you are looking for a green mirror, go for it, if you want any blue in it, I would pass on this one. April 3, 2014
Perfect addition to a room! I needed a mirror that was a statement piece over my fireplace mantle. This color was perfect - blue/green with gold trim. I placed it horizontally on the mantle and added a wreath on it. I didn't need to mount it on the rock wall. It has enough weight to lean back and not move! It would look great alone on the wall too! If you want to add color to your room but not go crazy...get this mirror! :) March 18, 2014
Has a chip in it and is green, not blue. The picture of the Ogden Mirror in the Ballard catalog makes the mirror look blue. The mirror is in fact green. I held the catalog picture next to the mirror when it arrived and they definitely do not match. The mirror I received also came with a chip in it. It's a very pretty mirror, and my husband (who likes green) thinks he can fix the chip so he wanted to keep the item. I would have sent it back. March 12, 2014
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Product:WM657-Ogden Mirror