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If you're not happy, we're not happy. That's where our "Love It or Send It Back" policy comes in. If you're dissatisfied with your Ballard purchase for any reason, you can return it within 90 days of the ship date for an exchange or full refund* (excluding Shipping & Processing fees).

You are invited to try items within our "Bring Home Ballard: collection risk-free for 30 days. If you're not satisfied, we will refund the purchase price AND shipping costs. Bring Home Ballard items are exempt from additional discounts and free shipping offers.

If you don't absolutely love your new slipcovered seating or upholstered seating for any reason, return it within 10 days of delivery absolutely free – we'll even pay the return shipping. It's that simple. We guarantee it. Now doesn't that make you happy?

*Excludes personalized, customized, monogrammed or COM (customer's own material) unless defective.

We want you to be happy. If for any reason you are dissatisfied with your purchase, simply return it within 90 days of the ship date for an exchange or refund (excluding Shipping & Processing fees). All products are guaranteed from defects for a full year.

Please carefully inspect your order upon delivery. If you receive damaged or defective merchandise, you may contact our Customer Service department at 1-800-536-7551 and a representative will be glad to arrange a return or exchange for you.

Please note: Any items that are monogrammed, customized, Customer's Own Material (COM), or made-to-order cannot be returned or exchanged unless damaged or defective. Defective items will be exchanged unless no longer available, in which case a Merchandise Certificate will be issued. Once a returned item is received in our warehouse, the return or exchange will be processed immediately. For credit card orders, you can expect to see your refund credit within 72 hours. For check and money orders, you can expect to receive your refund check within 7-10 business days.

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Standard Delivery
Orders are shipped by standard ground and usually arrive within 3-7 business days. Items ordered at the same time may not be delivered together.

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Express orders received by 3 p.m. EST are shipped the same day.
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  • Next day service, add $19.95
  • Alaska, Puerto Rico, USVI & Hawaii, add $9.95 (Express Delivery required)


Call 1-800-536-7551 for Express Delivery charges for items over 15 lb.

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Ballard Designs offers up to 10 free swatches for all of our fabrics for a small fee of $5.95 for shipping and processing. It will take 3-7 business days for your swatches to arrive. The swatches are approximately a 3" X 3" square.

To order a fabric swatch, click here.

We do offer some rug, leather, and wallpaper swatches. To see if the swatch is available, please call us at 800-367-2775.

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Niles Double Coat Rack 4.6 5 58 58
well made and beautiful We ordered this rack to place in a guest bedroom and it is just beautiful and functional. It is extremely well made and holds a lot of clothing! We love it! February 2, 2012
Great multipurpose item I love the Niles Double Coat Rack. I bought it because I knew there were many places where it could function in my house. I could place it in our entryway when we entertain and have guests with coats. I could place it in our basement where we could put our coats etc. when we walk in from the garage. I could put it in our guest room so that our guests would have plenty of room for their luggage and clothes. Or I could put it in my laundry room. We presently have it in our laundry room where it works so well I can't imagine ever moving it. Not only does it hold all of my normal hang up items from the dryer, there is still room for coats as well. We keep shoes on the bottom shelf and I use the top shelf and unused room on the double racks to hold various items that need to hang dry such as rugs, sweaters, bedding etc. November 8, 2013
Niles Double Coat Rack = awesome Niles Double Coat Rack = awesome I am absolutely in love with mine. It is sturdy, elegant and fits tons of stuff... currently I am using it for my laundry room, but in the future it will take "center stage" to my entry's area. June 13, 2013
Great functional piece I purchased this item for the bonus room, which we'd made into a "family bedroom" for our kids and grandchildren. To conserve floor space, we omitted closets but found we needed a spot to corral luggage and hang clothes. The rack is narrow enough that it fit along the wall in the entry to the bathroom. It looks really great and provides much-needed storage. We found it very easy to assemble and vey nice quality. It is light weight enough to move if needed, but sturdy so that it doesn't wobble or wiggle. Love it! January 26, 2014
Beautiful coat rack This looks better in person than online. it's spaces and holds a lot of coats and the beautiful iron matches the railing in my stair way. with the step by step instructions in made assembling easy. November 8, 2013
Fits perfectly, holds a lot! We purchased this coat rack during the week of Christmas, knowing we'd have a ton of company coming and going, and coats hanging around with everyone home is overwhelming! Despite the timing, it came on time and served us well. I will put it in the basement during the warmer months and it is light enough to do this without a problem. It wobbles a bit, put once it is weighed down with a few baskets on the lower shelf, the problem is solved. Got it on sale, and would do it again. January 23, 2014
The product is very attractive but the ad is misleading. There is no center pole on which to hang the coats. There is no center pole from which to hang the coats, so the coats etc... Must be hung at the edge which makes the whole ensemble take up much more space and makes it look messier. If you are not using a very public space, such as an entrance, than this does not matter.if you are using a more public setting, such as a hallway or entrance, than it does matter. The item itself is attractive and the bottom and top shelf are very helpful. January 25, 2014
Excellent quality, easy set up I gave this as a gift for a couple that entertains. It held coats for New years eve this year for 30 people. No looking for yours buried under everyone elses on the bed!!! It also made it easy to keep personals in the pockets without fear of losing or forgetting (phones). She will use year round for switching out some seasonal items and "little too tight items" from closet to make more breathing space for the clothes she does wear. January 10, 2014
Very stylish but could be a little more substantial. It's a keeper.bjjn very stylish but could be a little more substantial. It's a keeper. January 22, 2014
Poor Manufacture Quality The legs are uneven lengths so we have to use cardboard shims under two legs to level the rack (on two of four racks that we purchased.) The welds are also crudely done so the finish quality is poor. The racks are sturdy otherwise and meet our need for temporary clothes storage. January 12, 2014
Poor Quality The welds for the screws were messed up, can't get some screws in all of the way. And I will need to put cardboard or something under the legs to get them to balance. Not impressed!! January 15, 2014
Easy to assemble, sturdy, nice looking This product was exactly what I was looking for. I am using it in an unfinished basement, but it is very nice looking and could easily be used in a space where others would see it. Assembly is very simple and uses only one size of screw and an allen wrench. My husband held the pieces in place while I put in the screws and we were done in less than 10 minutes. Finished product seems very sturdy. January 6, 2014
Great piece! This piece is a great option for those of us who do not have a coat closet for all of those messy coats, shoes and backpacks. LOVE IT! Well packaged and SUPER easy to assemble! December 15, 2013
Perfect Coat Rack for My Needs The style, construction, quality and price were just what I was looking for in a coat rack. My closet space is limited and I needed a convenient solution to corral all of my outerwear. I have this located in a small room off my kitchen so that all my coats, vests and jackets, scarves and gloves, plus my boots are in a handy location to scoot out the door. I purchased the boot tray last year from Ballard and it fits perfectly on the bottom shelf. November 27, 2013
Great design and quality. We needed extra clothing space and this coat rack is the perfect solution. Love the design and very easy to construct (my husband put it together during half time of the football game). November 2, 2012
Is nice overall, but shelf had imperfections and at welding site. Great for clothes storage and overall a nice appearance. Surprised when putting together the difficulty of screws attaching to poles, requires 2 people for erecting rack. two of the welded sites on the rack were not welded. Overall, nice. October 19, 2012
Over came my storage woes. Well, built, easily assembled, holds alot of hanging clothes, I am impressed and overjoyed with this product. Thanks for sending me your catalogue. I opened it up to the page this clothing rack was on and immediately purchased it. November 29, 2013
Great purchase! Love this coat rack! It serves very well as an entrance closet if you don't have one. November 26, 2013
Excellent Quality I was able to assemble this Coat Rack quickly and easily. It took more time to unpack it than to assemble the unit. Not complaining, though. Ballard items are always well packed. This unit is good looking, although I have it in a large walk in guest closet. I did not follow directions because they didn't make sense to me. My way was better and I'm more than happy with this product. Thanks Ballard. I'll be back! November 10, 2013
THIS IS PERFECT easy to put together-sturdy-attractive-will probably buy another November 22, 2013
Practical and Stylish Good fit for most any location.................... November 9, 2013
works takes the place of various types of storage at the once. great stuff. November 6, 2013
It's very nice I do like this rack but it's bigger than I thought. I put it together and didn't do the best job so it's a little wobbly. May 5, 2011
Not bad The coat rack is average. It is a little on the flimsy side for everyday use. It would work good for a coat rack for parties or occasional use. Teri February 2, 2012
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Product:MI410-Niles Double Coat Rack