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If you're not happy, we're not happy. That's where our "Love It or Send It Back" policy comes in. If you're dissatisfied with your Ballard purchase for any reason, you can return it within 90 days of the ship date for an exchange or full refund* (excluding Shipping & Processing fees).

You are invited to try items within our "Bring Home Ballard: collection risk-free for 30 days. If you're not satisfied, we will refund the purchase price AND shipping costs. Bring Home Ballard items are exempt from additional discounts and free shipping offers.

If you don't absolutely love your new slipcovered seating or upholstered seating for any reason, return it within 10 days of delivery absolutely free – we'll even pay the return shipping. It's that simple. We guarantee it. Now doesn't that make you happy?

*Excludes personalized, customized, monogrammed or COM (customer's own material) unless defective.

We want you to be happy. If for any reason you are dissatisfied with your purchase, simply return it within 90 days of the ship date for an exchange or refund (excluding Shipping & Processing fees). All products are guaranteed from defects for a full year.

Please carefully inspect your order upon delivery. If you receive damaged or defective merchandise, you may contact our Customer Service department at 1-800-536-7551 and a representative will be glad to arrange a return or exchange for you.

Please note: Any items that are monogrammed, customized, Customer's Own Material (COM), or made-to-order cannot be returned or exchanged unless damaged or defective. Defective items will be exchanged unless no longer available, in which case a Merchandise Certificate will be issued. Once a returned item is received in our warehouse, the return or exchange will be processed immediately. For credit card orders, you can expect to see your refund credit within 72 hours. For check and money orders, you can expect to receive your refund check within 7-10 business days.

Special delivery methods are noted in the item description.

Standard Delivery
Orders are shipped by standard ground and usually arrive within 3-7 business days. Items ordered at the same time may not be delivered together.

Threshold Delivery
Threshold Deliveries are made by standard truck, unloaded by the driver and placed inside the first-floor doorway, garage or covered area of your choice.

In-Home Delivery
In-Home Deliveries are made by standard truck, placed inside your home wherever you like, inspected, and the packaging removed. Please allow an additional 2-3 weeks from Ship Date for your order to arrive. An agent will call to schedule your delivery. (Not available in all states.)

O/S (Oversized) Delivery
Items that are heavy or bulky are subject to an Oversized Delivery surcharge. This charge is listed after the item price.

Express Delivery
Express orders received by 3 p.m. EST are shipped the same day.
For items under 15 lb., the following Express Delivery rates apply:

  • Two day service, add $9.95
  • Next day service, add $19.95
  • Alaska, Puerto Rico, USVI & Hawaii, add $9.95 (Express Delivery required)


Call 1-800-536-7551 for Express Delivery charges for items over 15 lb.

Swatch Shipping
Ballard Designs offers up to 10 free swatches for all of our fabrics for a small fee of $5.95 for shipping and processing. It will take 3-7 business days for your swatches to arrive. The swatches are approximately a 3" X 3" square.

To order a fabric swatch, click here.

We do offer some rug, leather, and wallpaper swatches. To see if the swatch is available, please call us at 800-367-2775.

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Niles Double Coat Rack 4.6 5 57 57
Poor Manufacture Quality The legs are uneven lengths so we have to use cardboard shims under two legs to level the rack (on two of four racks that we purchased.) The welds are also crudely done so the finish quality is poor. The racks are sturdy otherwise and meet our need for temporary clothes storage. January 12, 2014
Beautiful coat rack This looks better in person than online. it's spaces and holds a lot of coats and the beautiful iron matches the railing in my stair way. with the step by step instructions in made assembling easy. November 8, 2013
Easy to assemble, sturdy, nice looking This product was exactly what I was looking for. I am using it in an unfinished basement, but it is very nice looking and could easily be used in a space where others would see it. Assembly is very simple and uses only one size of screw and an allen wrench. My husband held the pieces in place while I put in the screws and we were done in less than 10 minutes. Finished product seems very sturdy. January 6, 2014
Sturdy and nice looking I love this coat rack. It can hold a lot of weight and its very attractive, its a great combination. I had my eye on this piece for quite a while and I finally bought it, I should have done it sooner. October 5, 2012
Excellent product...sturdy, decorative, well made, lots of storage room. Attractive and extremely well made with a perfect finish and lots of storage space. Sturdy and functional, the perfect choice for a bedroom that does not have a closet(carriage house apartment). Many thanks! September 28, 2012
Good Buy The Niles rack is just the ticket for creating more clothing storage, elegantly. It was relatively easy to put together, except at one point it will take two people. Seems to be a very good value as far as looks and construction to cost. I would recommend it to a friend! August 1, 2012
Love my Niles coat rack. Easy to assemble and very strong! Excellent Quality. The Niles coat rack is strong and durable. It holds alot of clothing and was easy to put together. Looks great too. August 7, 2012
Niles Double Coat Rack = awesome Niles Double Coat Rack = awesome I am absolutely in love with mine. It is sturdy, elegant and fits tons of stuff... currently I am using it for my laundry room, but in the future it will take "center stage" to my entry's area. June 13, 2013
Attractive and Good Quality For years at our country place we've needed a heavy-duty rack for skiwear, winter coats, boots and scarves. This rack is absolutely perfect, and the design is quite attractive and sturdy. Assembly took under five minutes (best with two people). April 14, 2011
Great piece! This piece is a great option for those of us who do not have a coat closet for all of those messy coats, shoes and backpacks. LOVE IT! Well packaged and SUPER easy to assemble! December 15, 2013
Perfect Coat Rack for My Needs The style, construction, quality and price were just what I was looking for in a coat rack. My closet space is limited and I needed a convenient solution to corral all of my outerwear. I have this located in a small room off my kitchen so that all my coats, vests and jackets, scarves and gloves, plus my boots are in a handy location to scoot out the door. I purchased the boot tray last year from Ballard and it fits perfectly on the bottom shelf. November 27, 2013
well made and beautiful We ordered this rack to place in a guest bedroom and it is just beautiful and functional. It is extremely well made and holds a lot of clothing! We love it! February 2, 2012
Nice looking, ample storage, what we expected but difficult to assemble We use the coat rack for hanging and sorting out of season clothing in a finished room that is used for storage. It is a handsome piece that allows for a lot of hanging as well as flat storage. The only reason we didn't give it 5 stars is that it was quite difficult to assemble even with 2 people. The bolts didn't easily align with the poles and they didn't tighten all the way. October 12, 2011
Over came my storage woes. Well, built, easily assembled, holds alot of hanging clothes, I am impressed and overjoyed with this product. Thanks for sending me your catalogue. I opened it up to the page this clothing rack was on and immediately purchased it. November 29, 2013
Great purchase! Love this coat rack! It serves very well as an entrance closet if you don't have one. November 26, 2013
THIS IS PERFECT easy to put together-sturdy-attractive-will probably buy another November 22, 2013
Excellent Quality I was able to assemble this Coat Rack quickly and easily. It took more time to unpack it than to assemble the unit. Not complaining, though. Ballard items are always well packed. This unit is good looking, although I have it in a large walk in guest closet. I did not follow directions because they didn't make sense to me. My way was better and I'm more than happy with this product. Thanks Ballard. I'll be back! November 10, 2013
Practical and Stylish Good fit for most any location.................... November 9, 2013
works takes the place of various types of storage at the once. great stuff. November 6, 2013
Great design and quality. We needed extra clothing space and this coat rack is the perfect solution. Love the design and very easy to construct (my husband put it together during half time of the football game). November 2, 2012
Is nice overall, but shelf had imperfections and at welding site. Great for clothes storage and overall a nice appearance. Surprised when putting together the difficulty of screws attaching to poles, requires 2 people for erecting rack. two of the welded sites on the rack were not welded. Overall, nice. October 19, 2012
It's very nice I do like this rack but it's bigger than I thought. I put it together and didn't do the best job so it's a little wobbly. May 5, 2011
Not bad The coat rack is average. It is a little on the flimsy side for everyday use. It would work good for a coat rack for parties or occasional use. Teri February 2, 2012
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