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If you're not happy, we're not happy. That's where our "Love It or Send It Back" policy comes in. If you're dissatisfied with your Ballard purchase for any reason, you can return it within 90 days of the ship date for an exchange or full refund* (excluding Shipping & Processing fees).

You are invited to try items within our "Bring Home Ballard: collection risk-free for 30 days. If you're not satisfied, we will refund the purchase price AND shipping costs. Bring Home Ballard items are exempt from additional discounts and free shipping offers.

If you don't absolutely love your new slipcovered seating or upholstered seating for any reason, return it within 10 days of delivery absolutely free – we'll even pay the return shipping. It's that simple. We guarantee it. Now doesn't that make you happy?

*Excludes personalized, customized, monogrammed or COM (customer's own material) unless defective.

We want you to be happy. If for any reason you are dissatisfied with your purchase, simply return it within 90 days of the ship date for an exchange or refund (excluding Shipping & Processing fees). All products are guaranteed from defects for a full year.

Please carefully inspect your order upon delivery. If you receive damaged or defective merchandise, you may contact our Customer Service department at 1-800-536-7551 and a representative will be glad to arrange a return or exchange for you.

Please note: Any items that are monogrammed, customized, Customer's Own Material (COM), or made-to-order cannot be returned or exchanged unless damaged or defective. Defective items will be exchanged unless no longer available, in which case a Merchandise Certificate will be issued. Once a returned item is received in our warehouse, the return or exchange will be processed immediately. For credit card orders, you can expect to see your refund credit within 72 hours. For check and money orders, you can expect to receive your refund check within 7-10 business days.

Special delivery methods are noted in the item description.

Standard Delivery
Orders are shipped by standard ground and usually arrive within 3-7 business days. Items ordered at the same time may not be delivered together.

Threshold Delivery
Threshold Deliveries are made by standard truck, unloaded by the driver and placed inside the first-floor doorway, garage or covered area of your choice.

In-Home Delivery
In-Home Deliveries are made by standard truck, placed inside your home wherever you like, inspected, and the packaging removed. Please allow an additional 2-3 weeks from Ship Date for your order to arrive. An agent will call to schedule your delivery. (Not available in all states.)

O/S (Oversized) Delivery
Items that are heavy or bulky are subject to an Oversized Delivery surcharge. This charge is listed after the item price.

Express Delivery
Express orders received by 3 p.m. EST are shipped the same day.
For items under 15 lb., the following Express Delivery rates apply:

  • Two day service, add $9.95
  • Next day service, add $19.95
  • Alaska, Puerto Rico, USVI & Hawaii, add $9.95 (Express Delivery required)


Call 1-800-536-7551 for Express Delivery charges for items over 15 lb.

Swatch Shipping
Ballard Designs offers up to 10 free swatches for all of our fabrics for a small fee of $5.95 for shipping and processing. It will take 3-7 business days for your swatches to arrive. The swatches are approximately a 3" X 3" square.

To order a fabric swatch, click here.

We do offer some rug, leather, and wallpaper swatches. To see if the swatch is available, please call us at 800-367-2775.

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Niles Double Coat Rack 4.6 5 58 58
Charming and versatile I purchased the coat rack for my upstairs hall as a piece to temporarily hold laundry from the laundry room. Instead, it was so charming and looked substantial enough that I placed it in my living room near some double doors. It was easy to assemble and has a presence that really adds to my traditional decor, even without hanging coats on it. Highly recommend purchasers consider the versatility of the coat rack. January 20, 2013
Sturdy and good looking! I got this rack to use on a permanent basis to supplement my small closet, so it's visible in a corner of my room. It's really good looking and very sturdy! So pleased. January 17, 2013
Sturdy product The coat rack is perfect. It was easy to put together and is very sturdy. It is also extremely nice looking. Very happy with our purchase! Thank you! January 16, 2013
Beautiful as well as functional I have purchased two of these for my adult daughter and her spouse (who are currently living with us while they look for a house!) We have two small closets in their room but they needed more space to organize their clothing. They are sturdy and we plan on using them for winter parties after our boarders leave. November 30, 2012
This coat rack is so much more than just a coat rack. This is the best, and last storage rack I will have to buy. I am short on closet space, and this unit helps out with my overflow. Sturdy and good looking, this will go with me wherever I live. Easy to put together. Love it! November 28, 2012
Great design and quality. We needed extra clothing space and this coat rack is the perfect solution. Love the design and very easy to construct (my husband put it together during half time of the football game). November 2, 2012
Is nice overall, but shelf had imperfections and at welding site. Great for clothes storage and overall a nice appearance. Surprised when putting together the difficulty of screws attaching to poles, requires 2 people for erecting rack. two of the welded sites on the rack were not welded. Overall, nice. October 19, 2012
Sturdy and nice looking I love this coat rack. It can hold a lot of weight and its very attractive, its a great combination. I had my eye on this piece for quite a while and I finally bought it, I should have done it sooner. October 5, 2012
Excellent product...sturdy, decorative, well made, lots of storage room. Attractive and extremely well made with a perfect finish and lots of storage space. Sturdy and functional, the perfect choice for a bedroom that does not have a closet(carriage house apartment). Many thanks! September 28, 2012
Love my Niles coat rack. Easy to assemble and very strong! Excellent Quality. The Niles coat rack is strong and durable. It holds alot of clothing and was easy to put together. Looks great too. August 7, 2012
Good Buy The Niles rack is just the ticket for creating more clothing storage, elegantly. It was relatively easy to put together, except at one point it will take two people. Seems to be a very good value as far as looks and construction to cost. I would recommend it to a friend! August 1, 2012
Stylish and sturdy We are using the Niles Double Coat Rack to hold excess clothing that will not fit into a closet. Aside from being able to hold so many clothes without tipping over or breaking (like other less expensive coat racks), this coat rack is beautiful. I love all of the items that I have bought from Ballard and am always surprised by the great quality of their products. March 8, 2012
Sturdy and attractive I bought two of these (hey, I have a lot of stuff to hang!) and I'm impressed with their sturdiness. I've bought "similar" coat racks in the past - even one in this price range - and I was disappointed. I have one of these in a very high traffic part of my house, holding at bunch of heavy winter coats, and it is doing a great job of withstanding constant bumping and jostling. It isn't overly heavy, everything just seems to fit together really well to keep it stable. It was also easy to put together even with just one person. March 1, 2012
well made and beautiful We ordered this rack to place in a guest bedroom and it is just beautiful and functional. It is extremely well made and holds a lot of clothing! We love it! February 2, 2012
Not bad The coat rack is average. It is a little on the flimsy side for everyday use. It would work good for a coat rack for parties or occasional use. Teri February 2, 2012
Perfect Purchase The rack is exactly what I expected! It arrived quickly and was pretty easy to put together...with help. It's not as tall as I pictured, but turns out with the top rack, this is a plus. Love it! January 5, 2012
Absolutely worth every penny after purchasing several portable clothes racks, that can't hold any considerable weight, that break, that fall over leaving you to pick up all your guests coats after spending a substantial amount of money on each one I've tried This by far is the only rack I have found that is worth EVERY PENNY spent. If I only had the money I spent on the cheaper models that fell, bent, and broke............ This is sturdy, adjustable, and easily moved (lightweight), and also looks more expensive then it really is. November 1, 2011
Exactly as described. Easy to put together. Looks good and is exactly what I was looking for. Will shop with Ballard again. October 24, 2011
Nice looking, ample storage, what we expected but difficult to assemble We use the coat rack for hanging and sorting out of season clothing in a finished room that is used for storage. It is a handsome piece that allows for a lot of hanging as well as flat storage. The only reason we didn't give it 5 stars is that it was quite difficult to assemble even with 2 people. The bolts didn't easily align with the poles and they didn't tighten all the way. October 12, 2011
Great Product I purchased a Rubbermaid closet and it was so flimsy and half the parts weren't even there and I was thoroughly disgusted. I happened to get a Ballard Designs catalog shortly after that and there this coat rack was! It is absolutely perfect for my needs and very sturdy. I can hang a lot more on this rack and not worry about it collapsing. It was on the more expensive side but I know I will get a lot of use out of this rack for many years to come. I can put clothes in space bags and get full use out of this coat rack! Thanks Ballard Designs! September 2, 2011
great product This product is strudy and attractive. It looks great in a spare room we use as bedroom for company. The coat rack is being used as a closet, allowing guests a great way to unpack and hang their clothing. The bottom shelf is a great place for shoes, and to house baskets which guests can use as substitute drawers. It was a great buy! August 8, 2011
It's very nice I do like this rack but it's bigger than I thought. I put it together and didn't do the best job so it's a little wobbly. May 5, 2011
Attractive and Good Quality For years at our country place we've needed a heavy-duty rack for skiwear, winter coats, boots and scarves. This rack is absolutely perfect, and the design is quite attractive and sturdy. Assembly took under five minutes (best with two people). April 14, 2011
Nice I purchased this coat rack to use at the front entrance at my church. It has a great antique look which is perfect since our building is over 100 years old. It was easy to put together, but a second set of hands was helpful. My only complaint is that it feels a little unstable as there are no cross members and wants to lean slightly to one side or another. April 10, 2011
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Product:MI410-Niles Double Coat Rack