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If you're not happy, we're not happy. That's where our "Love It or Send It Back" policy comes in. If you're dissatisfied with your Ballard purchase for any reason, you can return it within 90 days of the ship date for an exchange or full refund* (excluding Shipping & Processing fees).

You are invited to try items within our Best of Ballard collection risk-free for 30 days. If you're not satisfied, we will refund the purchase price AND shipping costs. Best of Ballard items are exempt from additional discounts and free shipping offers.

If you don't absolutely love your new slipcovered seating or upholstered seating for any reason, return it within 10 days of delivery absolutely free – we'll even pay the return shipping. It's that simple. We guarantee it. Now doesn't that make you happy?

*Excludes personalized, customized, monogrammed or COM (customer's own material) unless defective.

We want you to be happy. If for any reason you are dissatisfied with your purchase, simply return it within 90 days of the ship date for an exchange or refund (excluding Shipping & Processing fees). All products are guaranteed from defects for a full year.

Please carefully inspect your order upon delivery. If you receive damaged or defective merchandise, you may contact our Customer Service department at 1-800-536-7551 and a representative will be glad to arrange a return or exchange for you.

Please note: Any items that are monogrammed, customized, Customer's Own Material (COM), or made-to-order cannot be returned or exchanged unless damaged or defective. Defective items will be exchanged unless no longer available, in which case a Merchandise Certificate will be issued. Once a returned item is received in our warehouse, the return or exchange will be processed immediately. For credit card orders, you can expect to see your refund credit within 72 hours. For check and money orders, you can expect to receive your refund check within 7-10 business days.

Special delivery methods are noted in the item description.

Standard Delivery
Orders are shipped by standard ground and usually arrive within 3-7 business days. Items ordered at the same time may not be delivered together.

Threshold Delivery
Threshold Deliveries are made by standard truck, unloaded by the driver and placed inside the first-floor doorway, garage or covered area of your choice. Delivery is typically 2-3 weeks from the date item is shipped but may vary depending on your residence and location of shipment pickup.

In-Home Delivery
In-Home Deliveries are made by standard truck, placed inside your home wherever you like, inspected, and the packaging removed. Please allow an additional 2-3 weeks from Ship Date for your order to arrive. An agent will call to schedule your delivery. (Not available in all states.)

O/S (Oversized) Delivery
Items that are heavy or bulky are subject to an Oversized Delivery surcharge. This charge is listed after the item price.

Express Delivery
Express orders received by 4 p.m. EST are shipped the same day.
For items under 15 lb., the following Express Delivery rates apply:

  • Two day service, add $9.95
  • Next day service, add $19.95
  • Alaska, Puerto Rico, USVI & Hawaii, add $9.95 (Express Delivery required)


Call 1-800-536-7551 for Express Delivery charges for items over 15 lb.

Swatch Shipping
Ballard Designs offers up to 10 free swatches for all of our fabrics for a small fee of $5.95 for shipping and processing. It will take 3-7 business days for your swatches to arrive. The swatches are approximately a 3" X 3" square.

To order a fabric swatch, click here.

We do offer some rug, leather, and wallpaper swatches. To see if the swatch is available, please call us at 800-367-2775.

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Rated 4.6 out of 5 by 71 reviewers.
Rated 5 out of 5 by Beautiful coat rack This looks better in person than online. it's spaces and holds a lot of coats and the beautiful iron matches the railing in my stair way. with the step by step instructions in made assembling easy. November 8, 2013
Rated 5 out of 5 by Great multipurpose item I love the Niles Double Coat Rack. I bought it because I knew there were many places where it could function in my house. I could place it in our entryway when we entertain and have guests with coats. I could place it in our basement where we could put our coats etc. when we walk in from the garage. I could put it in our guest room so that our guests would have plenty of room for their luggage and clothes. Or I could put it in my laundry room. We presently have it in our laundry room where it works so well I can't imagine ever moving it. Not only does it hold all of my normal hang up items from the dryer, there is still room for coats as well. We keep shoes on the bottom shelf and I use the top shelf and unused room on the double racks to hold various items that need to hang dry such as rugs, sweaters, bedding etc. November 8, 2013
Rated 5 out of 5 by Very attractive and sturdy. Our church purchased this attractive rack to use in the Bridal Suite to hang wedding dresses and attendant dresses. It works great with the two sides to hang garments on and the overhead rack holds veils great! When not in use, it is so attractive, no one minds it being in their Sunday School room at all. November 7, 2013
Rated 4 out of 5 by handy The rack is very handy. I would say that it wasn't easy to put together nor hard. The top rack is a little narrow and things keep falling off of it. You really cannot hang 2 sets of coats on each of the rails if it pushed to a wall as shown. So your really only have one rail not 2 unless it is standing a foot or so from the wall. I am pleased with it. November 7, 2013
Rated 5 out of 5 by works takes the place of various types of storage at the once. great stuff. November 6, 2013
Rated 5 out of 5 by sturdy, functional and good-looking I was lucky enough to get this great hanging rack on sale but it would have definitely been worth full price! It arrived quickly and was very well packed. My sister and I put it together in about 15 minutes, five of which were taken up reading directions. We were surprised at how sturdy and attractive it is! I'll be using it for coats and jackets in the mud room, along with a Ballard boot tray, at our snowy, icy, muddy mountain cabin. I love the upper and lower racks for hats and other cold weather clothing. October 19, 2013
Rated 5 out of 5 by excellent quality I wasn't expecting the coat rack to be as sturdy and attractive as it was...very good quality, easy to assemble, and packaged very well. Happy with my purchase. September 16, 2013
Rated 5 out of 5 by Large, attractive and sturdy! We bought this for our daughter, who has a small apartment with little closet space. She loves it. It came in a huge box, so we couldn't hide it and then give it to her for Christmas! It was not difficult to put together. It is very sturdy and attractive, holds a lot of clothes and accessories. I know she would recommend it. September 13, 2013
Rated 5 out of 5 by Great Purchase Pretty and functional, Very sturdy and it was very easy to assemble. It took longer to unwrap than it did to put together. I am ordering another one. July 17, 2013
Rated 5 out of 5 by Niles Double Coat Rack = awesome Niles Double Coat Rack = awesome I am absolutely in love with mine. It is sturdy, elegant and fits tons of stuff... currently I am using it for my laundry room, but in the future it will take "center stage" to my entry's area. June 13, 2013
Rated 5 out of 5 by Amazing! It was easily assembled and looks awesome, larger than I expected :) I am using it in the waiting area of a historic building and it fits in perfectly with the character of our facility. Couldn't be happier. March 28, 2013
Rated 5 out of 5 by This product is the best in its category that I have found I love this rack. I am using it in an area that I am turning into a "Walk-In" closet. Prior to purchasing this rack, I stored clothing everywhere. I was able to consolidate everything in one area. This rack is so sturdy that I am using both sides, top and bottom. I plan to purchase another!!!!!! March 28, 2013
Rated 5 out of 5 by Elegant look, strong materials. Bought one, then three more to turn an unused bedroom into a dressing room. Screws together smoothly. Top and bottom shelves add even more storage for hats, shoes, purses. February 22, 2013
Rated 5 out of 5 by Charming and versatile I purchased the coat rack for my upstairs hall as a piece to temporarily hold laundry from the laundry room. Instead, it was so charming and looked substantial enough that I placed it in my living room near some double doors. It was easy to assemble and has a presence that really adds to my traditional decor, even without hanging coats on it. Highly recommend purchasers consider the versatility of the coat rack. January 20, 2013
Rated 5 out of 5 by Sturdy and good looking! I got this rack to use on a permanent basis to supplement my small closet, so it's visible in a corner of my room. It's really good looking and very sturdy! So pleased. January 17, 2013
Rated 5 out of 5 by Sturdy product The coat rack is perfect. It was easy to put together and is very sturdy. It is also extremely nice looking. Very happy with our purchase! Thank you! January 16, 2013
Rated 5 out of 5 by Beautiful as well as functional I have purchased two of these for my adult daughter and her spouse (who are currently living with us while they look for a house!) We have two small closets in their room but they needed more space to organize their clothing. They are sturdy and we plan on using them for winter parties after our boarders leave. November 30, 2012
Rated 5 out of 5 by This coat rack is so much more than just a coat rack. This is the best, and last storage rack I will have to buy. I am short on closet space, and this unit helps out with my overflow. Sturdy and good looking, this will go with me wherever I live. Easy to put together. Love it! November 28, 2012
Rated 5 out of 5 by Great design and quality. We needed extra clothing space and this coat rack is the perfect solution. Love the design and very easy to construct (my husband put it together during half time of the football game). November 2, 2012
Rated 3 out of 5 by Is nice overall, but shelf had imperfections and at welding site. Great for clothes storage and overall a nice appearance. Surprised when putting together the difficulty of screws attaching to poles, requires 2 people for erecting rack. two of the welded sites on the rack were not welded. Overall, nice. October 19, 2012
Rated 5 out of 5 by Sturdy and nice looking I love this coat rack. It can hold a lot of weight and its very attractive, its a great combination. I had my eye on this piece for quite a while and I finally bought it, I should have done it sooner. October 5, 2012
Rated 5 out of 5 by Excellent product...sturdy, decorative, well made, lots of storage room. Attractive and extremely well made with a perfect finish and lots of storage space. Sturdy and functional, the perfect choice for a bedroom that does not have a closet(carriage house apartment). Many thanks! September 28, 2012
Rated 5 out of 5 by Love my Niles coat rack. Easy to assemble and very strong! Excellent Quality. The Niles coat rack is strong and durable. It holds alot of clothing and was easy to put together. Looks great too. August 7, 2012
Rated 5 out of 5 by Good Buy The Niles rack is just the ticket for creating more clothing storage, elegantly. It was relatively easy to put together, except at one point it will take two people. Seems to be a very good value as far as looks and construction to cost. I would recommend it to a friend! August 1, 2012
Rated 5 out of 5 by Stylish and sturdy We are using the Niles Double Coat Rack to hold excess clothing that will not fit into a closet. Aside from being able to hold so many clothes without tipping over or breaking (like other less expensive coat racks), this coat rack is beautiful. I love all of the items that I have bought from Ballard and am always surprised by the great quality of their products. March 8, 2012
Rated 4 out of 5 by Sturdy and attractive I bought two of these (hey, I have a lot of stuff to hang!) and I'm impressed with their sturdiness. I've bought "similar" coat racks in the past - even one in this price range - and I was disappointed. I have one of these in a very high traffic part of my house, holding at bunch of heavy winter coats, and it is doing a great job of withstanding constant bumping and jostling. It isn't overly heavy, everything just seems to fit together really well to keep it stable. It was also easy to put together even with just one person. March 1, 2012
Rated 5 out of 5 by well made and beautiful We ordered this rack to place in a guest bedroom and it is just beautiful and functional. It is extremely well made and holds a lot of clothing! We love it! February 2, 2012
Rated 3 out of 5 by Not bad The coat rack is average. It is a little on the flimsy side for everyday use. It would work good for a coat rack for parties or occasional use. Teri February 2, 2012
Rated 5 out of 5 by Perfect Purchase The rack is exactly what I expected! It arrived quickly and was pretty easy to put together...with help. It's not as tall as I pictured, but turns out with the top rack, this is a plus. Love it! January 5, 2012
Rated 5 out of 5 by Absolutely worth every penny after purchasing several portable clothes racks, that can't hold any considerable weight, that break, that fall over leaving you to pick up all your guests coats after spending a substantial amount of money on each one I've tried This by far is the only rack I have found that is worth EVERY PENNY spent. If I only had the money I spent on the cheaper models that fell, bent, and broke............ This is sturdy, adjustable, and easily moved (lightweight), and also looks more expensive then it really is. November 1, 2011
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