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If you're not happy, we're not happy. That's where our "Love It or Send It Back" policy comes in. If you're dissatisfied with your Ballard purchase for any reason, you can return it within 90 days of the ship date for an exchange or full refund* (excluding Shipping & Processing fees).

You are invited to try items within our "Bring Home Ballard: collection risk-free for 30 days. If you're not satisfied, we will refund the purchase price AND shipping costs. Bring Home Ballard items are exempt from additional discounts and free shipping offers.

If you don't absolutely love your new slipcovered seating or upholstered seating for any reason, return it within 10 days of delivery absolutely free – we'll even pay the return shipping. It's that simple. We guarantee it. Now doesn't that make you happy?

*Excludes personalized, customized, monogrammed or COM (customer's own material) unless defective.

We want you to be happy. If for any reason you are dissatisfied with your purchase, simply return it within 90 days of the ship date for an exchange or refund (excluding Shipping & Processing fees). All products are guaranteed from defects for a full year.

Please carefully inspect your order upon delivery. If you receive damaged or defective merchandise, you may contact our Customer Service department at 1-800-536-7551 and a representative will be glad to arrange a return or exchange for you.

Please note: Any items that are monogrammed, customized, Customer's Own Material (COM), or made-to-order cannot be returned or exchanged unless damaged or defective. Defective items will be exchanged unless no longer available, in which case a Merchandise Certificate will be issued. Once a returned item is received in our warehouse, the return or exchange will be processed immediately. For credit card orders, you can expect to see your refund credit within 72 hours. For check and money orders, you can expect to receive your refund check within 7-10 business days.

Special delivery methods are noted in the item description.

Standard Delivery
Orders are shipped by standard ground and usually arrive within 3-7 business days. Items ordered at the same time may not be delivered together.

Threshold Delivery
Threshold Deliveries are made by standard truck, unloaded by the driver and placed inside the first-floor doorway, garage or covered area of your choice.

In-Home Delivery
In-Home Deliveries are made by standard truck, placed inside your home wherever you like, inspected, and the packaging removed. Please allow an additional 2-3 weeks from Ship Date for your order to arrive. An agent will call to schedule your delivery. (Not available in all states.)

O/S (Oversized) Delivery
Items that are heavy or bulky are subject to an Oversized Delivery surcharge. This charge is listed after the item price.

Express Delivery
Express orders received by 3 p.m. EST are shipped the same day.
For items under 15 lb., the following Express Delivery rates apply:

  • Two day service, add $9.95
  • Next day service, add $19.95
  • Alaska, Puerto Rico, USVI & Hawaii, add $9.95 (Express Delivery required)


Call 1-800-536-7551 for Express Delivery charges for items over 15 lb.

Swatch Shipping
Ballard Designs offers up to 10 free swatches for all of our fabrics for a small fee of $5.95 for shipping and processing. It will take 3-7 business days for your swatches to arrive. The swatches are approximately a 3" X 3" square.

To order a fabric swatch, click here.

We do offer some rug, leather, and wallpaper swatches. To see if the swatch is available, please call us at 800-367-2775.

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Niles Double Coat Rack 4.6 5 57 57
Do not hesitate to buy this! I've had my eye on this for some time and finally ordered it. Now wish I had not waited so long! It is even more attractive in person. Even if you have one side loaded up a bit, does not tilt. It is a gorgeous rack and room for items on the bottom shelf. My husband and I had this put together in a matter of minutes. Seriously easy. One tip he will give to all out there, don't snug any screws until the whole thing is together! Tightening too soon will certainly appear to make holes/screws not line up. November 18, 2013
handy The rack is very handy. I would say that it wasn't easy to put together nor hard. The top rack is a little narrow and things keep falling off of it. You really cannot hang 2 sets of coats on each of the rails if it pushed to a wall as shown. So your really only have one rail not 2 unless it is standing a foot or so from the wall. I am pleased with it. November 7, 2013
Elegant look, strong materials. Bought one, then three more to turn an unused bedroom into a dressing room. Screws together smoothly. Top and bottom shelves add even more storage for hats, shoes, purses. February 22, 2013
Great Product I purchased a Rubbermaid closet and it was so flimsy and half the parts weren't even there and I was thoroughly disgusted. I happened to get a Ballard Designs catalog shortly after that and there this coat rack was! It is absolutely perfect for my needs and very sturdy. I can hang a lot more on this rack and not worry about it collapsing. It was on the more expensive side but I know I will get a lot of use out of this rack for many years to come. I can put clothes in space bags and get full use out of this coat rack! Thanks Ballard Designs! September 2, 2011
Nice I purchased this coat rack to use at the front entrance at my church. It has a great antique look which is perfect since our building is over 100 years old. It was easy to put together, but a second set of hands was helpful. My only complaint is that it feels a little unstable as there are no cross members and wants to lean slightly to one side or another. April 10, 2011
Good product, looks good, sturdy We like the looks of the product and it was perfect for a new storage room. Not your typical storage unit. The only issue we had was with the lining up of some screws through the metal. Had to be exactly perfect and the holes bored were not exact. But all in all we really like the product, and assembly was not too hard. March 15, 2014
Very attractive and sturdy. Our church purchased this attractive rack to use in the Bridal Suite to hang wedding dresses and attendant dresses. It works great with the two sides to hang garments on and the overhead rack holds veils great! When not in use, it is so attractive, no one minds it being in their Sunday School room at all. November 7, 2013
This is what to do when you don't have a coat closet! This Double Coat Rack is very attractive. We just bought a brand new, beautiful house...no coat closet? Why? I have no idea? This helped a lot! I didn't have a solution until I saw this. November 10, 2013
sturdy, functional and good-looking I was lucky enough to get this great hanging rack on sale but it would have definitely been worth full price! It arrived quickly and was very well packed. My sister and I put it together in about 15 minutes, five of which were taken up reading directions. We were surprised at how sturdy and attractive it is! I'll be using it for coats and jackets in the mud room, along with a Ballard boot tray, at our snowy, icy, muddy mountain cabin. I love the upper and lower racks for hats and other cold weather clothing. October 19, 2013
This product is the best in its category that I have found I love this rack. I am using it in an area that I am turning into a "Walk-In" closet. Prior to purchasing this rack, I stored clothing everywhere. I was able to consolidate everything in one area. This rack is so sturdy that I am using both sides, top and bottom. I plan to purchase another!!!!!! March 28, 2013
Sturdy and attractive I bought two of these (hey, I have a lot of stuff to hang!) and I'm impressed with their sturdiness. I've bought "similar" coat racks in the past - even one in this price range - and I was disappointed. I have one of these in a very high traffic part of my house, holding at bunch of heavy winter coats, and it is doing a great job of withstanding constant bumping and jostling. It isn't overly heavy, everything just seems to fit together really well to keep it stable. It was also easy to put together even with just one person. March 1, 2012
Amazing! It was easily assembled and looks awesome, larger than I expected :) I am using it in the waiting area of a historic building and it fits in perfectly with the character of our facility. Couldn't be happier. March 28, 2013
Large, attractive and sturdy! We bought this for our daughter, who has a small apartment with little closet space. She loves it. It came in a huge box, so we couldn't hide it and then give it to her for Christmas! It was not difficult to put together. It is very sturdy and attractive, holds a lot of clothes and accessories. I know she would recommend it. September 13, 2013
excellent quality I wasn't expecting the coat rack to be as sturdy and attractive as it was...very good quality, easy to assemble, and packaged very well. Happy with my purchase. September 16, 2013
Stylish and sturdy We are using the Niles Double Coat Rack to hold excess clothing that will not fit into a closet. Aside from being able to hold so many clothes without tipping over or breaking (like other less expensive coat racks), this coat rack is beautiful. I love all of the items that I have bought from Ballard and am always surprised by the great quality of their products. March 8, 2012
Great functional piece I purchased this item for the bonus room, which we'd made into a "family bedroom" for our kids and grandchildren. To conserve floor space, we omitted closets but found we needed a spot to corral luggage and hang clothes. The rack is narrow enough that it fit along the wall in the entry to the bathroom. It looks really great and provides much-needed storage. We found it very easy to assemble and vey nice quality. It is light weight enough to move if needed, but sturdy so that it doesn't wobble or wiggle. Love it! January 26, 2014
Perfect Purchase The rack is exactly what I expected! It arrived quickly and was pretty easy to put together...with help. It's not as tall as I pictured, but turns out with the top rack, this is a plus. Love it! January 5, 2012
The product is very attractive but the ad is misleading. There is no center pole on which to hang the coats. There is no center pole from which to hang the coats, so the coats etc... Must be hung at the edge which makes the whole ensemble take up much more space and makes it look messier. If you are not using a very public space, such as an entrance, than this does not matter.if you are using a more public setting, such as a hallway or entrance, than it does matter. The item itself is attractive and the bottom and top shelf are very helpful. January 25, 2014
Fits perfectly, holds a lot! We purchased this coat rack during the week of Christmas, knowing we'd have a ton of company coming and going, and coats hanging around with everyone home is overwhelming! Despite the timing, it came on time and served us well. I will put it in the basement during the warmer months and it is light enough to do this without a problem. It wobbles a bit, put once it is weighed down with a few baskets on the lower shelf, the problem is solved. Got it on sale, and would do it again. January 23, 2014
Charming and versatile I purchased the coat rack for my upstairs hall as a piece to temporarily hold laundry from the laundry room. Instead, it was so charming and looked substantial enough that I placed it in my living room near some double doors. It was easy to assemble and has a presence that really adds to my traditional decor, even without hanging coats on it. Highly recommend purchasers consider the versatility of the coat rack. January 20, 2013
great product This product is strudy and attractive. It looks great in a spare room we use as bedroom for company. The coat rack is being used as a closet, allowing guests a great way to unpack and hang their clothing. The bottom shelf is a great place for shoes, and to house baskets which guests can use as substitute drawers. It was a great buy! August 8, 2011
Exactly as described. Easy to put together. Looks good and is exactly what I was looking for. Will shop with Ballard again. October 24, 2011
Sturdy and good looking! I got this rack to use on a permanent basis to supplement my small closet, so it's visible in a corner of my room. It's really good looking and very sturdy! So pleased. January 17, 2013
Sturdy product The coat rack is perfect. It was easy to put together and is very sturdy. It is also extremely nice looking. Very happy with our purchase! Thank you! January 16, 2013
Very stylish but could be a little more substantial. It's a keeper.bjjn very stylish but could be a little more substantial. It's a keeper. January 22, 2014
Great multipurpose item I love the Niles Double Coat Rack. I bought it because I knew there were many places where it could function in my house. I could place it in our entryway when we entertain and have guests with coats. I could place it in our basement where we could put our coats etc. when we walk in from the garage. I could put it in our guest room so that our guests would have plenty of room for their luggage and clothes. Or I could put it in my laundry room. We presently have it in our laundry room where it works so well I can't imagine ever moving it. Not only does it hold all of my normal hang up items from the dryer, there is still room for coats as well. We keep shoes on the bottom shelf and I use the top shelf and unused room on the double racks to hold various items that need to hang dry such as rugs, sweaters, bedding etc. November 8, 2013
Excellent quality, easy set up I gave this as a gift for a couple that entertains. It held coats for New years eve this year for 30 people. No looking for yours buried under everyone elses on the bed!!! It also made it easy to keep personals in the pockets without fear of losing or forgetting (phones). She will use year round for switching out some seasonal items and "little too tight items" from closet to make more breathing space for the clothes she does wear. January 10, 2014
Beautiful as well as functional I have purchased two of these for my adult daughter and her spouse (who are currently living with us while they look for a house!) We have two small closets in their room but they needed more space to organize their clothing. They are sturdy and we plan on using them for winter parties after our boarders leave. November 30, 2012
Poor Quality The welds for the screws were messed up, can't get some screws in all of the way. And I will need to put cardboard or something under the legs to get them to balance. Not impressed!! January 15, 2014
Poor Manufacture Quality The legs are uneven lengths so we have to use cardboard shims under two legs to level the rack (on two of four racks that we purchased.) The welds are also crudely done so the finish quality is poor. The racks are sturdy otherwise and meet our need for temporary clothes storage. January 12, 2014
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