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If you're not happy, we're not happy. That's where our "Love It or Send It Back" policy comes in. If you're dissatisfied with your Ballard purchase for any reason, you can return it within 90 days of the ship date for an exchange or full refund* (excluding Shipping & Processing fees).

You are invited to try items within our "Bring Home Ballard: collection risk-free for 30 days. If you're not satisfied, we will refund the purchase price AND shipping costs. Bring Home Ballard items are exempt from additional discounts and free shipping offers.

If you don't absolutely love your new slipcovered seating or upholstered seating for any reason, return it within 10 days of delivery absolutely free – we'll even pay the return shipping. It's that simple. We guarantee it. Now doesn't that make you happy?

*Excludes personalized, customized, monogrammed or COM (customer's own material) unless defective.

We want you to be happy. If for any reason you are dissatisfied with your purchase, simply return it within 90 days of the ship date for an exchange or refund (excluding Shipping & Processing fees). All products are guaranteed from defects for a full year.

Please carefully inspect your order upon delivery. If you receive damaged or defective merchandise, you may contact our Customer Service department at 1-800-536-7551 and a representative will be glad to arrange a return or exchange for you.

Please note: Any items that are monogrammed, customized, Customer's Own Material (COM), or made-to-order cannot be returned or exchanged unless damaged or defective. Defective items will be exchanged unless no longer available, in which case a Merchandise Certificate will be issued. Once a returned item is received in our warehouse, the return or exchange will be processed immediately. For credit card orders, you can expect to see your refund credit within 72 hours. For check and money orders, you can expect to receive your refund check within 7-10 business days.

Special delivery methods are noted in the item description.

Standard Delivery
Orders are shipped by standard ground and usually arrive within 3-7 business days. Items ordered at the same time may not be delivered together.

Threshold Delivery
Threshold Deliveries are made by standard truck, unloaded by the driver and placed inside the first-floor doorway, garage or covered area of your choice. Delivery is typically 2-3 weeks from the date item is shipped but may vary depending on your residence and location of shipment pickup.

In-Home Delivery
In-Home Deliveries are made by standard truck, placed inside your home wherever you like, inspected, and the packaging removed. Please allow an additional 2-3 weeks from Ship Date for your order to arrive. An agent will call to schedule your delivery. (Not available in all states.)

O/S (Oversized) Delivery
Items that are heavy or bulky are subject to an Oversized Delivery surcharge. This charge is listed after the item price.

Express Delivery
Express orders received by 4 p.m. EST are shipped the same day.
For items under 15 lb., the following Express Delivery rates apply:

  • Two day service, add $9.95
  • Next day service, add $19.95
  • Alaska, Puerto Rico, USVI & Hawaii, add $9.95 (Express Delivery required)

Call 1-800-536-7551 for Express Delivery charges for items over 15 lb.

Swatch Shipping
Ballard Designs offers up to 10 free swatches for all of our fabrics for a small fee of $5.95 for shipping and processing. It will take 3-7 business days for your swatches to arrive. The swatches are approximately a 3" X 3" square.

To order a fabric swatch, click here.

We do offer some rug, leather, and wallpaper swatches. To see if the swatch is available, please call us at 800-367-2775.

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Rated 4.6 out of 5 by 62 reviewers.
Rated 5 out of 5 by Stylish and functional This coat rack fits perfectly in my closet and I'm so happy with it. I had been looking at racks for a long time and was so happy wen I found this one. I like that it has two "shelves" for things like shoes and blankets. I also like that it has two rails for hangers. It is sturdy and well-made. I assembled it with my housekeeper in about 15 minutes. Super easy and handsome and an overall fabulous product. Thank you, Ballard!! October 9, 2015
Rated 5 out of 5 by Perfect for apartment living! I love this coat rack! I live in a 700 sq. foot apartment in a building built in the 1920s so it has one teeny closet that is not even in the bedroom. So I turned a small bonus room into a walk-in closet. This coat rack comfortably fits the entirety of my hanging wardrobe on both sides with additional storage on the bottom (I use for shoes) and room on the top which houses my hat and purse collections. It's sturdy, stylish, and sensibly priced! It has helped tremendously with making a tiny apartment more functional! September 27, 2015
Rated 5 out of 5 by This product is very sturdy and solid! Very Sturdy I use this for all of my son's clothes since he doesn't have a closet. It holds clothes on both sides and I'm not worried about it tipping or falling over. It has a nice shelf on top and bottom. Worth every penny and more. July 9, 2015
Rated 3 out of 5 by Good - and Bad ... I have such mixed feelings about this product. Pros: Nothing else really like it on the market. Reasonable price. Nice design concept. It's attractive. It's sturdy. It's easy to assemble. Cons: 1. You can *NOT* really hang clothing on both sides without the clothes colliding with each other in the center. Look at the display photos for proof. If you could do it, they would show it ... Now, I am not a big person and I could not hang shirts on both sides without complete collision. So you literally have to space them alternately on both sides. To me, this is a design fail. And it would have taken probably 1-2 more inches of width in the center to make this possible. 2. You cannot really hang a long dress on this. The length from the center of the cloths bar to the top of the bottom rack is 51" and simply not long enough. With a normal hanger on the rod, you can hang a 48" item. Now, you could hang an item from the top shelf in the center of the unit, which gives you a little more space, but that's not really what it was designed for. 3. The package came nicely wrapped and protected, but the paint job on my unit was just terrible. Not consistent, and when I was done assembling this product, my hands were literally covered in black rub-off. So then I spent an hour wiping this product down and re-wiping it down til the black rub-off stopped, so I felt I could safely hang clothing on it without black flakes or rub-off. It was honestly terrible. I am attaching a photo here to show all the wiping that had to occur for this product to be safe to put clothes on it. All that said, for $200, this is an okay product considering the design flaws. Why they didn't make it a hair or two wider in the center is beyond me. Just dumb. Given that I am using this in my basement to hang clothes next to my washer and dryer, I am okay with the flaws, but I would certainly want to know about them if I was using this for anything besides the basement. Unfortunately, this product had a lot more potential than it was allowed to achieve. March 8, 2015
  • 2015-11-24 T08:44:06.674-06:00
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Product:MI410-Niles Double Coat Rack

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