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If you're not happy, we're not happy. So here's the deal. If you're dissatisfied with your Ballard purchase for any reason, just return it within 90 days of the ship date for an exchange or full refund* (excluding Shipping & Processing fees). It's that simple. We guarantee it.

*Excludes personalized, customized, monogrammed or COM (customer's own material) unless defective.

We want you to be happy. If for any reason you are dissatisfied with your purchase, simply return it within 90 days of the ship date for an exchange or refund (excluding Shipping & Processing fees). All products are guaranteed from defects for a full year.

Please carefully inspect your order upon delivery. If you receive damaged or defective merchandise, you may contact our Customer Service department at 1-800-536-7551 and a representative will be glad to arrange a return or exchange for you.

Please note: Any items that are monogrammed, customized, Customer's Own Material (COM), or made-to-order cannot be returned or exchanged unless damaged or defective. Defective items will be exchanged unless no longer available, in which case a Merchandise Certificate will be issued. Once a returned item is received in our warehouse, the return or exchange will be processed immediately. For credit card orders, you can expect to see your refund credit within 72 hours. For check and money orders, you can expect to receive your refund check within 7-10 business days.

Special delivery methods are noted in the item description.

Standard Delivery
Orders are shipped by standard ground and usually arrive within 3-7 business days. Items ordered at the same time may not be delivered together.

Threshold Delivery
Threshold Deliveries are made by standard truck, unloaded by the driver and placed inside the first-floor doorway, garage or covered area of your choice.

In-Home Delivery
In-Home Deliveries are made by standard truck, placed inside your home wherever you like, inspected, and the packaging removed. Please allow an additional 2-3 weeks from Ship Date for your order to arrive. An agent will call to schedule your delivery.

Express Delivery
Express orders received by 3 p.m. EST are shipped the same day.
For items under 15 lb., the following Express Delivery rates apply:

  • Two day service, add $9.95
  • Next day service, add $19.95
  • Alaska, Puerto Rico, USVI & Hawaii, add $9.95 (Express Delivery required)


Call 1-800-536-7551 for Express Delivery charges for items over 15 lb.

Swatch Shipping
Ballard Designs offers up to 10 free swatches for all of our fabrics for a small fee of $5.95 for shipping and processing. It will take 3-7 business days for your swatches to arrive. The swatches are approximately a 3" X 3" square.

To order a fabric swatch, click here.

We do offer some rug, leather, and wallpaper swatches. To see if the swatch is available, please call us at 800-367-2775.

Furniture
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Niles Double Coat Rack
Overall rating 
4.5 / 5
4.5 / 5
Open Ratings Snapshot
Rating Breakdown 13 reviews
5 stars
7
4 stars
5
3 stars
1
2 stars
0
1 star
0
13 out of 13100%of customers recommend this product.
13
13 Too little hanging space? Our Niles Double Coat Rack could be your beautiful solution. Load up the double hanging rails with guests' coats during the holidays and off–season clothing the rest of the year. Two lattice shelves hold boots, hats and bags. Niles Coat Rack features: Sturdily crafted of metal Antiqued black finish Some assembly required
Overall rating 
4.5 / 5
4.5 / 5
Open Ratings Snapshot
Rating Breakdown 13 reviews
5 stars
7
4 stars
5
3 stars
1
2 stars
0
1 star
0
13 out of 13100%of customers recommend this product.
Product Reviews
Click on filters to refine your results.
Ratings summary
Overall rating 
4.5 / 5
4.5 / 5
Open Ratings Snapshot
Rating Breakdown 13 reviews
5 stars
7
4 stars
5
3 stars
1
2 stars
0
1 star
0
13 out of 13100%of customers recommend this product.
Product ReviewsReview This Product
Overall rating 
5 / 5
5 / 5
from So. California
I would recommend this to a friend!
Stylish and sturdy
PostedMarch 8, 2012
We are using the Niles Double Coat Rack to hold excess clothing that will not fit into a closet. Aside from being able to hold so many clothes without tipping over or breaking (like other less expensive coat racks), this coat rack is beautiful. I love all of the items that I have bought from Ballard and am always surprised by the great quality of their products.
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Overall rating 
4 / 5
4 / 5
from Boston, MA
I would recommend this to a friend!
Sturdy and attractive
PostedMarch 1, 2012
I bought two of these (hey, I have a lot of stuff to hang!) and I'm impressed with their sturdiness. I've bought "similar" coat racks in the past - even one in this price range - and I was disappointed. I have one of these in a very high traffic part of my house, holding at bunch of heavy winter coats, and it is doing a great job of withstanding constant bumping and jostling. It isn't overly heavy, everything just seems to fit together really well to keep it stable. It was also easy to put together even with just one person.
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Overall rating 
5 / 5
5 / 5
from new jersey
I would recommend this to a friend!
well made and beautiful
PostedFebruary 2, 2012
We ordered this rack to place in a guest bedroom and it is just beautiful and functional. It is extremely well made and
holds a lot of clothing! We love it!
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Overall rating 
3 / 5
3 / 5
from Denver
I would recommend this to a friend!
Not bad
PostedFebruary 2, 2012
The coat rack is average. It is a little on the flimsy side for
everyday use. It would work good for a coat rack for parties or occasional use.
Teri
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