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If you're not happy, we're not happy. That's where our "Love It or Send It Back" policy comes in. If you're dissatisfied with your Ballard purchase for any reason, you can return it within 90 days of the ship date for an exchange or full refund* (excluding Shipping & Processing fees).

You are invited to try items within our "Bring Home Ballard: collection risk-free for 30 days. If you're not satisfied, we will refund the purchase price AND shipping costs. Bring Home Ballard items are exempt from additional discounts and free shipping offers.

If you don't absolutely love your new slipcovered seating or upholstered seating for any reason, return it within 10 days of delivery absolutely free – we'll even pay the return shipping. It's that simple. We guarantee it. Now doesn't that make you happy?

*Excludes personalized, customized, monogrammed or COM (customer's own material) unless defective.

We want you to be happy. If for any reason you are dissatisfied with your purchase, simply return it within 90 days of the ship date for an exchange or refund (excluding Shipping & Processing fees). All products are guaranteed from defects for a full year.

Please carefully inspect your order upon delivery. If you receive damaged or defective merchandise, you may contact our Customer Service department at 1-800-536-7551 and a representative will be glad to arrange a return or exchange for you.

Please note: Any items that are monogrammed, customized, Customer's Own Material (COM), or made-to-order cannot be returned or exchanged unless damaged or defective. Defective items will be exchanged unless no longer available, in which case a Merchandise Certificate will be issued. Once a returned item is received in our warehouse, the return or exchange will be processed immediately. For credit card orders, you can expect to see your refund credit within 72 hours. For check and money orders, you can expect to receive your refund check within 7-10 business days.

Special delivery methods are noted in the item description.

Standard Delivery
Orders are shipped by standard ground and usually arrive within 3-7 business days. Items ordered at the same time may not be delivered together.

Threshold Delivery
Threshold Deliveries are made by standard truck, unloaded by the driver and placed inside the first-floor doorway, garage or covered area of your choice.

In-Home Delivery
In-Home Deliveries are made by standard truck, placed inside your home wherever you like, inspected, and the packaging removed. Please allow an additional 2-3 weeks from Ship Date for your order to arrive. An agent will call to schedule your delivery. (Not available in all states.)

O/S (Oversized) Delivery
Items that are heavy or bulky are subject to an Oversized Delivery surcharge. This charge is listed after the item price.

Express Delivery
Express orders received by 3 p.m. EST are shipped the same day.
For items under 15 lb., the following Express Delivery rates apply:

  • Two day service, add $9.95
  • Next day service, add $19.95
  • Alaska, Puerto Rico, USVI & Hawaii, add $9.95 (Express Delivery required)


Call 1-800-536-7551 for Express Delivery charges for items over 15 lb.

Swatch Shipping
Ballard Designs offers up to 10 free swatches for all of our fabrics for a small fee of $5.95 for shipping and processing. It will take 3-7 business days for your swatches to arrive. The swatches are approximately a 3" X 3" square.

To order a fabric swatch, click here.

We do offer some rug, leather, and wallpaper swatches. To see if the swatch is available, please call us at 800-367-2775.

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Newport Pendant 3.9 5 7 7
Missing Parts I would love to give this product a review based on it's installed form and function, but both lamps arrived missing parts for installation (the same parts - bad day at the factory?) and they have yet to be replaced. So there they sit, after several weeks, waiting for some parts that are supposedly coming from China. They look nice - would be even better if they were hanging from the ceiling instead of waiting in boxes. Seriously - QC / QA need a lot of work! April 30, 2014
Love the look, not happy with the quality Purchased two large brushed steel pendants for above our kitchen island - love the look, not happy with the quality. The "opal etched glass shade", which looks more like frosted or spray-painted glass, was damaged on both fixtures due to poor packing from the vendor. The metal yolk/light harness was nested in styrofoam inside the glass shade - the styrofoam had broken through and the exposed metal had cut through the "finish" on both shades, revealing clear glass - not like any opal glass we have ever owned. Also, although not mentioned in the description, it appeared in the photos that there was a lens covering the bottom of the shade, but there is not - the trim ring is strictly decorative. Ballard customer service was, as always, very accomodating, offering to contact the vendor to see if replacement glass could be ordered, but we have decided to return. The exposed light bulbs and sockets were a deal-breaker for us. March 9, 2014
Beautiful pendant lights These pendant lights are high quality and beautiful. October 31, 2013
Mountain House Kitchen Pendants Not only is the design of these pendants fitting for the mountain house design ethic, but they have sufficient wattage to have enough light for eating and food preparation. Always important to have bright lighting. Can always control brightness with dimmers. Glad to have found this product at Ballards, a great design source. May 4, 2013
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Product:LC538-Newport Pendant
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