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If you're not happy, we're not happy. That's where our "Love It or Send It Back" policy comes in. If you're dissatisfied with your Ballard purchase for any reason, you can return it within 90 days of the ship date for an exchange or full refund* (excluding Shipping & Processing fees).

You are invited to try items within our "Bring Home Ballard: collection risk-free for 30 days. If you're not satisfied, we will refund the purchase price AND shipping costs. Bring Home Ballard items are exempt from additional discounts and free shipping offers.

If you don't absolutely love your new slipcovered seating or upholstered seating for any reason, return it within 10 days of delivery absolutely free – we'll even pay the return shipping. It's that simple. We guarantee it. Now doesn't that make you happy?

*Excludes personalized, customized, monogrammed or COM (customer's own material) unless defective.

We want you to be happy. If for any reason you are dissatisfied with your purchase, simply return it within 90 days of the ship date for an exchange or refund (excluding Shipping & Processing fees). All products are guaranteed from defects for a full year.

Please carefully inspect your order upon delivery. If you receive damaged or defective merchandise, you may contact our Customer Service department at 1-800-536-7551 and a representative will be glad to arrange a return or exchange for you.

Please note: Any items that are monogrammed, customized, Customer's Own Material (COM), or made-to-order cannot be returned or exchanged unless damaged or defective. Defective items will be exchanged unless no longer available, in which case a Merchandise Certificate will be issued. Once a returned item is received in our warehouse, the return or exchange will be processed immediately. For credit card orders, you can expect to see your refund credit within 72 hours. For check and money orders, you can expect to receive your refund check within 7-10 business days.

Special delivery methods are noted in the item description.

Standard Delivery
Orders are shipped by standard ground and usually arrive within 3-7 business days. Items ordered at the same time may not be delivered together.

Threshold Delivery
Threshold Deliveries are made by standard truck, unloaded by the driver and placed inside the first-floor doorway, garage or covered area of your choice.

In-Home Delivery
In-Home Deliveries are made by standard truck, placed inside your home wherever you like, inspected, and the packaging removed. Please allow an additional 2-3 weeks from Ship Date for your order to arrive. An agent will call to schedule your delivery. (Not available in all states.)

O/S (Oversized) Delivery
Items that are heavy or bulky are subject to an Oversized Delivery surcharge. This charge is listed after the item price.

Express Delivery
Express orders received by 3 p.m. EST are shipped the same day.
For items under 15 lb., the following Express Delivery rates apply:

  • Two day service, add $9.95
  • Next day service, add $19.95
  • Alaska, Puerto Rico, USVI & Hawaii, add $9.95 (Express Delivery required)


Call 1-800-536-7551 for Express Delivery charges for items over 15 lb.

Swatch Shipping
Ballard Designs offers up to 10 free swatches for all of our fabrics for a small fee of $5.95 for shipping and processing. It will take 3-7 business days for your swatches to arrive. The swatches are approximately a 3" X 3" square.

To order a fabric swatch, click here.

We do offer some rug, leather, and wallpaper swatches. To see if the swatch is available, please call us at 800-367-2775.

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Newport Demilune 4.5 5 84 84
Wonderful, solid decorative piece I was compelled to buy white because the dark stain was on back-order. I am glad I did. It is a solid piece of furniture and took about 1/2 hour to put together. We have an upscale-beachy decor and this fit in perfectly. The first one sent however was cracked on the top before the box was completely opened. It was replaced within days by amazing Ballard customer service. Great for displaying photographs and treasures. It is not a bright white nor a beige or creamy white. It is lightly rubbed on legs but not too much, which I like. I did not want that "beat up" feeling. Nice satin finish. Drawers slide open easy. Sturdy product. Would buy again. Fits in entry nice. January 27, 2013
Thrilled with this table! I ordered this table in the Dark Mahogany for the space between our front door and the couch. I needed something narrow and unobtrusive to fill the space without crowding the entryway. This table was absolutely perfect. And for the price, I am thrilled with the quality. It's a beautiful piece of furniture and, in my opinion, it looks a lot more expensive than it actually is! July 29, 2011
Great for tight entry We have a tight entry facing the staircase and the shape & size of the Newport Demilune fit the space so well! Next on my list is a mirror or art above it. I may purchase another for the upstairs landing. I bought the distressed ash and it matches the tone of my oak floors. October 18, 2012
Incredible Quality for the Price! This table is wonderful. The rubbed black is really beautiful and looks much more expensive than its listing price. It is extremely easy to assemble-probably 15 minutes. A+ Ballards. This was my first purchase - I will be back again. I definitely recommend this table to other consumers. July 20, 2011
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Product:TC352-Newport Demilune