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If you're not happy, we're not happy. That's where our "Love It or Send It Back" policy comes in. If you're dissatisfied with your Ballard purchase for any reason, you can return it within 90 days of the ship date for an exchange or full refund* (excluding Shipping & Processing fees).

You are invited to try items within our "Bring Home Ballard: collection risk-free for 30 days. If you're not satisfied, we will refund the purchase price AND shipping costs. Bring Home Ballard items are exempt from additional discounts and free shipping offers.

If you don't absolutely love your new slipcovered seating or upholstered seating for any reason, return it within 10 days of delivery absolutely free – we'll even pay the return shipping. It's that simple. We guarantee it. Now doesn't that make you happy?

*Excludes personalized, customized, monogrammed or COM (customer's own material) unless defective.

We want you to be happy. If for any reason you are dissatisfied with your purchase, simply return it within 90 days of the ship date for an exchange or refund (excluding Shipping & Processing fees). All products are guaranteed from defects for a full year.

Please carefully inspect your order upon delivery. If you receive damaged or defective merchandise, you may contact our Customer Service department at 1-800-536-7551 and a representative will be glad to arrange a return or exchange for you.

Please note: Any items that are monogrammed, customized, Customer's Own Material (COM), or made-to-order cannot be returned or exchanged unless damaged or defective. Defective items will be exchanged unless no longer available, in which case a Merchandise Certificate will be issued. Once a returned item is received in our warehouse, the return or exchange will be processed immediately. For credit card orders, you can expect to see your refund credit within 72 hours. For check and money orders, you can expect to receive your refund check within 7-10 business days.

Special delivery methods are noted in the item description.

Standard Delivery
Orders are shipped by standard ground and usually arrive within 3-7 business days. Items ordered at the same time may not be delivered together.

Threshold Delivery
Threshold Deliveries are made by standard truck, unloaded by the driver and placed inside the first-floor doorway, garage or covered area of your choice.

In-Home Delivery
In-Home Deliveries are made by standard truck, placed inside your home wherever you like, inspected, and the packaging removed. Please allow an additional 2-3 weeks from Ship Date for your order to arrive. An agent will call to schedule your delivery. (Not available in all states.)

O/S (Oversized) Delivery
Items that are heavy or bulky are subject to an Oversized Delivery surcharge. This charge is listed after the item price.

Express Delivery
Express orders received by 3 p.m. EST are shipped the same day.
For items under 15 lb., the following Express Delivery rates apply:

  • Two day service, add $9.95
  • Next day service, add $19.95
  • Alaska, Puerto Rico, USVI & Hawaii, add $9.95 (Express Delivery required)


Call 1-800-536-7551 for Express Delivery charges for items over 15 lb.

Swatch Shipping
Ballard Designs offers up to 10 free swatches for all of our fabrics for a small fee of $5.95 for shipping and processing. It will take 3-7 business days for your swatches to arrive. The swatches are approximately a 3" X 3" square.

To order a fabric swatch, click here.

We do offer some rug, leather, and wallpaper swatches. To see if the swatch is available, please call us at 800-367-2775.

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Newport Demilune 4.5 5 83 83
Nice occasional table Table is decent quality. Perfect for an accent table. November 8, 2012
Wait ... and wait some more After waiting a couple of months, the two demilunes arrived. Though they were overpiced, they are solidly constructed. June 29, 2011
Very pleased with table We received the first table and it had a mark on it, so we had to take it apart and send back, however, we received the replacement within a couple of days. We like it very much and it looks more expensive then it is. September 11, 2012
Great purchase I bought this piece in dark mahogany worried that it would be too red in color based on the picture online. However, I couldn't be happier because it is more brown and a very rich looking color. I like the hardware too and think the whole piece was well worth the price. As a decorative piece it is perfect. August 5, 2012
Great product. This is a very good product, great size. The color is very pretty, looks like more expensive wood. Easy assembly, but I had two screws left over??? Not sure if they are supposed to go in bottom drawer, but doesnt affect how it works. Overall, very happy and would order again. June 8, 2012
Just as pictured Very happy with table. Good quality. Had a bit of trouble getting legs to line up correctly but still looks good. July 22, 2012
Attractive product. As expected. No surprises. Delivery of product from order time was inordinatly long - several months. Assembly was easy, but is uneven, i.e., one leg uneven and has slight wobble. Can't understand the drawer stop screws (could be user issue). For the price, that should not happen. Adjustments were attempted to no avail. Otherwise pleased with the design and quality of the product. May 3, 2012
Price does not match quality I bought the piece at a discounted price. However, even at the discounted price, the piece is not substantial. It is lightweight and wobbly. The color, however is nice. June 8, 2012
Nice but holes for screws didn't line up I like the demilune but had to put it together minus one of the screws fitting the legs on. Hopefully it will hold up okay...didn't want the hassle of returning it once we had it mostly together. May 3, 2012
Perfect for a small space This piece is just what I was looking for for my entryway. It's smallish but has great storage. The color and finish is beautiful and was mostly assembled-just needed to attach the legs and shelf. April 28, 2012
Beautiful piece I was delighted with the quality of this piece. The wood, the finishes, drawer movement - all were excellent. It was also easy to assemble. Protective packing was over the top. May 3, 2012
Great value Sturdy and very well made great value for the price point. April 28, 2012
Flimsy I love the design of this product as well as the color. Unfortunately, the product is so flimsy that every time I open a drawer, the whole thing falls out, and every time I close a drawer the whole thing moves back. Overall a pretty piece, but more decorative than actually uselful. December 29, 2011
Newport Demilune I ordered two of these demilunes to sit in the "corners" of our octagonal living-room. Although the Ballards painted finish was already nice, I did re-paint them to match our room & added tin-look wallpaper to the drawer fronts & side pieces for a customized look. We constantly get compliments on these great pieces! LOVE them! October 23, 2011
This beautiful furniture is perfect in my entry. My entry hall is small and I needed something simple to feature there. The demilune is perfect. It's well constructed and the finish is beautiful. I am pleased with the price and the quality. November 20, 2011
Newport Demilune I am very happy with the Newport Demilune. I ordered the mahogany color and it is very nice. great looking accent piece that doesn't take up too much room. nice lines. November 21, 2011
Beauty at a great price The perfect table for a small space. It was not hard to put together. I bought the rubbed white and could not be happier--it looks beautiful and high end. All for a reasonable price. October 8, 2011
Ballards Outlet in Atlanta I love my purchases from the Ballard Outlet in Atlanta. The people are so helpful and I have received many compliments on my outdoor furniture and cushions. September 2, 2011
Very please, Great Quality I just love how this piece, it compliment the room. It was easy to put together. I recommend this product. July 26, 2011
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Product:TC352-Newport Demilune