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If you're not happy, we're not happy. That's where our "Love It or Send It Back" policy comes in. If you're dissatisfied with your Ballard purchase for any reason, you can return it within 90 days of the ship date for an exchange or full refund* (excluding Shipping & Processing fees).

You are invited to try items within our Best of Ballard collection risk-free for 30 days. If you're not satisfied, we will refund the purchase price AND shipping costs. Best of Ballard items are exempt from additional discounts and free shipping offers.

If you don't absolutely love your new slipcovered seating or upholstered seating for any reason, return it within 10 days of delivery absolutely free – we'll even pay the return shipping. It's that simple. We guarantee it. Now doesn't that make you happy?

*Excludes personalized, customized, monogrammed or COM (customer's own material) unless defective.

We want you to be happy. If for any reason you are dissatisfied with your purchase, simply return it within 90 days of the ship date for an exchange or refund (excluding Shipping & Processing fees). All products are guaranteed from defects for a full year.

Please carefully inspect your order upon delivery. If you receive damaged or defective merchandise, you may contact our Customer Service department at 1-800-536-7551 and a representative will be glad to arrange a return or exchange for you.

Please note: Any items that are monogrammed, customized, Customer's Own Material (COM), or made-to-order cannot be returned or exchanged unless damaged or defective. Defective items will be exchanged unless no longer available, in which case a Merchandise Certificate will be issued. Once a returned item is received in our warehouse, the return or exchange will be processed immediately. For credit card orders, you can expect to see your refund credit within 72 hours. For check and money orders, you can expect to receive your refund check within 7-10 business days.

Special delivery methods are noted in the item description.

Standard Delivery
Orders are shipped by standard ground and usually arrive within 3-7 business days. Items ordered at the same time may not be delivered together.

Threshold Delivery
Threshold Deliveries are made by standard truck, unloaded by the driver and placed inside the first-floor doorway, garage or covered area of your choice. Delivery is typically 2-3 weeks from the date item is shipped but may vary depending on your residence and location of shipment pickup.

In-Home Delivery
In-Home Deliveries are made by standard truck, placed inside your home wherever you like, inspected, and the packaging removed. Please allow an additional 2-3 weeks from Ship Date for your order to arrive. An agent will call to schedule your delivery. (Not available in all states.)

O/S (Oversized) Delivery
Items that are heavy or bulky are subject to an Oversized Delivery surcharge. This charge is listed after the item price.

Express Delivery
Express orders received by 4 p.m. EST are shipped the same day.
For items under 15 lb., the following Express Delivery rates apply:

  • Two day service, add $9.95
  • Next day service, add $19.95
  • Alaska, Puerto Rico, USVI & Hawaii, add $9.95 (Express Delivery required)

Call 1-800-536-7551 for Express Delivery charges for items over 15 lb.

Swatch Shipping
Ballard Designs offers up to 10 free swatches for all of our fabrics for a small fee of $5.95 for shipping and processing. It will take 3-7 business days for your swatches to arrive. The swatches are approximately a 3" X 3" square.

To order a fabric swatch, click here.

We do offer some rug, leather, and wallpaper swatches. To see if the swatch is available, please call us at 800-367-2775.

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Rated 4.5 out of 5 by 103 reviewers.
Rated 3 out of 5 by Price does not match quality I bought the piece at a discounted price. However, even at the discounted price, the piece is not substantial. It is lightweight and wobbly. The color, however is nice. June 8, 2012
Rated 4 out of 5 by Great product. This is a very good product, great size. The color is very pretty, looks like more expensive wood. Easy assembly, but I had two screws left over??? Not sure if they are supposed to go in bottom drawer, but doesnt affect how it works. Overall, very happy and would order again. June 8, 2012
Rated 2 out of 5 by Just OK The assembly is minimal but as others have mentioned the holes to screw together the legs and lower shelf do not line up. I suppose that is to be expected for mass made furniture, however, I would place a cost on such a product at about $199 rather han $329. I purchased the white and the painting on the mitered drawer corners have breaks in the paint which is in my opinion unacceptable for Ballard Designs. This is not a design accent as one would expect in an "antiqued" finish, just an incomplete paint job. Everything I have bought from this company, which is alot, is of a much higher standard than this. I would skip it! June 1, 2012
Rated 4 out of 5 by Attractive product. As expected. No surprises. Delivery of product from order time was inordinatly long - several months. Assembly was easy, but is uneven, i.e., one leg uneven and has slight wobble. Can't understand the drawer stop screws (could be user issue). For the price, that should not happen. Adjustments were attempted to no avail. Otherwise pleased with the design and quality of the product. May 3, 2012
Rated 4 out of 5 by Nice but holes for screws didn't line up I like the demilune but had to put it together minus one of the screws fitting the legs on. Hopefully it will hold up okay...didn't want the hassle of returning it once we had it mostly together. May 3, 2012
Rated 5 out of 5 by Beautiful piece I was delighted with the quality of this piece. The wood, the finishes, drawer movement - all were excellent. It was also easy to assemble. Protective packing was over the top. May 3, 2012
Rated 4 out of 5 by Perfect for a small space This piece is just what I was looking for for my entryway. It's smallish but has great storage. The color and finish is beautiful and was mostly assembled-just needed to attach the legs and shelf. April 28, 2012
Rated 5 out of 5 by Great value Sturdy and very well made great value for the price point. April 28, 2012
Rated 5 out of 5 by Delighted by the excellent quality! I had been looking for the "right" piece to go in the entry foyer. I had never associated "assembly required" with a piece of quality furniture. I was very (and pleasantly) surpised when I unboxed and assembled this item and saw that the result was as good as something from a high-end furniture store. The finish is smooth and rich. Once assembled, there is no way anyone would ever image it came knocked down in a box. It looks so much better in person than the pictures in the catalog. If the quality and finish of this console is any indication of what I can expect from other Ballard pieces, I'm hooked! I've gone through the catalog and website to find other pieces to finish off some more rooms. My UPS driver is going to hate me. February 24, 2012
Rated 5 out of 5 by fine looking, quality furniture The Newport demilune is exactly what we needed in our foyer. It is a sturdy, quality piece of furniture. The only issue was during assembly, the lower shelf did not align properly and required some minor "adjustments." I consider this a fine addition to our home and would recommend it to others. February 18, 2012
Rated 5 out of 5 by Perfect for my entryway This table fits perfectly in a little niche in my entry way. Is a great space to put mail and keys when you come in. Drawers are perfect for gloves, scarves, etc.. The finish is lovely and the style blends well with my other, more contemporary furniture. Love this table! February 9, 2012
Rated 4 out of 5 by Beautiful at the top of stairs I thought this piece would be a little big in my space at the top of the stairs, but it's actually perfect. I love the demilune shape as it gives plenty of space for my son to get out of his door and doesn't take up too much space at the top of the stairs. It was easy for me to put together. My only complaint was the Styrofoam packing made a huge mess. I'm surprised at how heavy and sturdy the furniture is for such a great a price. I will be ordering from Ballard again soon! January 29, 2012
Rated 5 out of 5 by This product looks great! I got the Newport Demilune in black and it looks fantastic! I never bought anything from Ballard Designs before, so i was unsure about the quality of the product. The console exceeded my expectations; it looks high end and finishing is refine. Very happy with it, affordable price, and will definitely recommend it. December 29, 2011
Rated 2 out of 5 by Flimsy I love the design of this product as well as the color. Unfortunately, the product is so flimsy that every time I open a drawer, the whole thing falls out, and every time I close a drawer the whole thing moves back. Overall a pretty piece, but more decorative than actually uselful. December 29, 2011
Rated 5 out of 5 by Another good one! I now have 5 pieces of furniture from Ballard. The newest is the Newport Demilune. I love it! It looks exactly as pictured and if you've purchased any furniture lately, you'll know quality is lacking these days. Not so with Ballard. This is good quality for the price. And assembly was very simple. And they certainly stand behind their products. My husband purchased a jewelry cabinet for me, as a gift. It came damaged (which is the first and only item I've ever received damaged from Ballard) and they immediately sent a new one, along with a shipping label for the return of the damaged item. I would definately recommend Ballard products to others. December 15, 2011
Rated 5 out of 5 by This table looks gorgeous in my front entry. This table is the perfect size and style for my front foyer. I paired it with a mirror that I bought from Ballard two years ago, and it makes the space look polished and finished. The color is a beautiful mahogany and the quality is great. I recommend this table to anyone. December 13, 2011
Rated 5 out of 5 by Looks like a treasured heirloom! We were so impressed with the quality of this piece. My husband is a finish carpenter and even he thought we could pass it off for an antique! The finish is beautiful and the lines are so unique. This was our 2nd piece of furniture we purchased from you and we also purchased a wall clock that we love just as much. You have a lifetime customer with us! December 11, 2011
Rated 4 out of 5 by Nice styling. Easy assembly. Great height beside higher bed as bedside table. Matched cream white cabinetry in new queen suite. Also pleased with bronze hardware. December 6, 2011
Rated 3 out of 5 by Newport Demilune - quality control should be improved This Demilune is just for the "look" if you need something to fill up the front entrance and it looks good. The package came in a box and need some assemble. The pre-drilled hole does not match with the each other. I have to take out my drill and do some work. The wood material feels cheap but looks OK from distance or on picture. My unit came with some scratches on the top, I cover them up with a lamp. Feel like get a used furniture. The product should have been checked by quality control person before send to customer. November 24, 2011
Rated 3 out of 5 by Nice looks but legs are uneven I had to put things under the legs to make them even so the stand would not wobble. November 22, 2011
Rated 5 out of 5 by Newport Demilune I am very happy with the Newport Demilune. I ordered the mahogany color and it is very nice. great looking accent piece that doesn't take up too much room. nice lines. November 21, 2011
Rated 5 out of 5 by This beautiful furniture is perfect in my entry. My entry hall is small and I needed something simple to feature there. The demilune is perfect. It's well constructed and the finish is beautiful. I am pleased with the price and the quality. November 20, 2011
Rated 5 out of 5 by Classy! I have been trying to find a table to put in my entryway for the longest time and I came across this and it's perfect! I purchased the dark mohagany and it looks way better in person. In the sample picture it looked more of a red tone and I wasn't the biggest fan but it isn't red at all! It was SO easy to put together, I LOVE this table! November 16, 2011
Rated 5 out of 5 by Newport Demilune I ordered two of these demilunes to sit in the "corners" of our octagonal living-room. Although the Ballards painted finish was already nice, I did re-paint them to match our room & added tin-look wallpaper to the drawer fronts & side pieces for a customized look. We constantly get compliments on these great pieces! LOVE them! October 23, 2011
Rated 5 out of 5 by Beauty at a great price The perfect table for a small space. It was not hard to put together. I bought the rubbed white and could not be happier--it looks beautiful and high end. All for a reasonable price. October 8, 2011
Rated 5 out of 5 by Ballards Outlet in Atlanta I love my purchases from the Ballard Outlet in Atlanta. The people are so helpful and I have received many compliments on my outdoor furniture and cushions. September 2, 2011
Rated 5 out of 5 by Exceptional Appearance Excellent finish, solid construction, superb craftmanship July 29, 2011
Rated 5 out of 5 by Thrilled with this table! I ordered this table in the Dark Mahogany for the space between our front door and the couch. I needed something narrow and unobtrusive to fill the space without crowding the entryway. This table was absolutely perfect. And for the price, I am thrilled with the quality. It's a beautiful piece of furniture and, in my opinion, it looks a lot more expensive than it actually is! July 29, 2011
Rated 4 out of 5 by Beautiful!! We are completely happy with our purchase. We were concerned about the quality, being an online purchase and not seeing it firsthand, plus having to put it together. But the directions were easy to follow, and it does not look like something put together. It has the look of a high quality piece. It is heavy, and the wood is quite nice. We have it in our foyer and it makes the room. I would definintely order from Ballard again. July 27, 2011
Rated 5 out of 5 by Very please, Great Quality I just love how this piece, it compliment the room. It was easy to put together. I recommend this product. July 26, 2011
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Product:TC352-Newport Demilune with Shelf

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