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We want you to be happy. If for any reason you are dissatisfied with your purchase, simply return it within 90 days of the ship date for an exchange or refund (excluding Shipping & Processing fees). All products are guaranteed from defects for a full year.

Please carefully inspect your order upon delivery. If you receive damaged or defective merchandise, you may contact our Customer Service department at 1-800-536-7551 and a representative will be glad to arrange a return or exchange for you.

Please note: Any items that are monogrammed, customized, Customer's Own Material (COM), or made-to-order cannot be returned or exchanged unless damaged or defective. Defective items will be exchanged unless no longer available, in which case a Merchandise Certificate will be issued. Once a returned item is received in our warehouse, the return or exchange will be processed immediately. For credit card orders, you can expect to see your refund credit within 72 hours. For check and money orders, you can expect to receive your refund check within 7-10 business days.

Special delivery methods are noted in the item description.

Standard Delivery
Orders are shipped by standard ground and usually arrive within 3-7 business days. Items ordered at the same time may not be delivered together.

Threshold Delivery
Threshold Deliveries are made by standard truck, unloaded by the driver and placed inside the first-floor doorway, garage or covered area of your choice. Delivery is typically 2-3 weeks from the date item is shipped but may vary depending on your residence and location of shipment pickup.

In-Home Delivery
In-Home Deliveries are made by standard truck, placed inside your home wherever you like, inspected, and the packaging removed. Please allow an additional 2-3 weeks from Ship Date for your order to arrive. An agent will call to schedule your delivery. (Not available in all states.)

O/S (Oversized) Delivery
Items that are heavy or bulky are subject to an Oversized Delivery surcharge. This charge is listed after the item price.

Express Delivery
Express orders received by 4 p.m. EST are shipped the same day.
For items under 15 lb., the following Express Delivery rates apply:

  • Two day service, add $9.95
  • Next day service, add $19.95
  • Alaska, Puerto Rico, USVI & Hawaii, add $9.95 (Express Delivery required)

Call 1-800-536-7551 for Express Delivery charges for items over 15 lb.

Swatch Shipping
Ballard Designs offers up to 10 free swatches for all of our fabrics for a small fee of $5.95 for shipping and processing. It will take 3-7 business days for your swatches to arrive. The swatches are approximately a 3" X 3" square.

To order a fabric swatch, click here.

We do offer some rug, leather, and wallpaper swatches. To see if the swatch is available, please call us at 800-367-2775.

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Rated 4.1 out of 5 by 10 reviewers.
Rated 4 out of 5 by Beautiful daybed... Got the daybed in oatmeal linen and it is beautiful. The only downside to it is that it is really tall (I guess it has to be to allow for today's extra thick mattresses). The side arms are also really high. I have two nightstands that are 30" high and the 39" tall arms make it a little cumbersome to reach stuff on it. However, it is our guest bed, so it won't get used that often and it makes the room look so elegant. The quality of construction is fabulous. I would purchase it again (I just might get different side tables; ) June 3, 2012
Rated 3 out of 5 by Custom Look Is Great The daybed has a real custom look to it. The overall size is a bit overwhelming, The bed is BIG... It over powers the bedroom I have it in. It won't fit through a regular size door so you have to put it together in the bedroom. I expected a more fitted mattress cover considering the cost, it is just an elastic matteress cover. The mattress size that Ballard told me to buy is to big for the bed. It appears to be well made with exception of the matteress cover construction.If I had seen this in person I probably wouldn't have bought it. August 30, 2011
Rated 5 out of 5 by Superior Quality I sent in fabric for a custom upholstered Cannan bed. The bed is beautiful and well constructed. It is larger than a typical daybed. There is room for a regular size or possibly a pillowtop mattress on the pop up trundle bed. I have a regular mattress on the trundle, and there is about 4 inches left from the top of the mattress to where it meets the bed frame. The bed arrived shortly before the promised date. This was my second time to use the custom department. I've been very pleased. August 12, 2011
Rated 4 out of 5 by Great style and color, just too tall I ordered this daybed for my daughter who is ready for a "big girl room." It took over a month to receive this item. We went with the off white twill. The fabric is incredibly soft and is a wonderfully warm cream. The daybed is easy to set up. My biggest issue is the height of this bed. It's much taller than expected, meaning the mattress is placed higher; it’s even too tall for my daughter to climb. Not only that, it dominates the room being the largest item in her room. If you have a small room please make sure you measure or purchase a lower mattress (under 10”). July 20, 2011
Rated 5 out of 5 by Love, love, love this bed! I ordered this in the Haley Blue fabric and it beat my expectations - this bed is incredible! The fabric is gorgeous and the quality is top notch. On top it, the shipping was 1 month earlier than expected; which was a nice surprise. I am hooked on Ballard Designs now! May 12, 2011
Rated 5 out of 5 by I'm a stickler for quality and I was impressed with my order! Highly recommend! Since a mattress is what someone sleeps on and not the bedframe, I was willing to order this bed for my son's room. The bed is made well, the quality is excellent, it's very functional (I have the trundle frame) and the look fetches lots of compliments. Highly recommend! March 16, 2011
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*Colors can vary from screen to screen, so it's good idea to order a swatch before completing your order. We offer free swatches of all our fabrics, leathers and most rugs for just $5.95 Shipping & Processing; 10-swatch maximum. Swatches are approximately 3" x 3". Please allow 3-7 business days for delivery.
*Your credit card will be charged for the fabric used on your upholstered product separate from the frame.
Product:UM003-New Canaan Daybed with Trundle

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