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If you're not happy, we're not happy. That's where our "Love It or Send It Back" policy comes in. If you're dissatisfied with your Ballard purchase for any reason, you can return it within 90 days of the ship date for an exchange or full refund* (excluding Shipping & Processing fees).

You are invited to try items within our "Bring Home Ballard: collection risk-free for 30 days. If you're not satisfied, we will refund the purchase price AND shipping costs. Bring Home Ballard items are exempt from additional discounts and free shipping offers.

If you don't absolutely love your new slipcovered seating or upholstered seating for any reason, return it within 10 days of delivery absolutely free – we'll even pay the return shipping. It's that simple. We guarantee it. Now doesn't that make you happy?

*Excludes personalized, customized, monogrammed or COM (customer's own material) unless defective.

We want you to be happy. If for any reason you are dissatisfied with your purchase, simply return it within 90 days of the ship date for an exchange or refund (excluding Shipping & Processing fees). All products are guaranteed from defects for a full year.

Please carefully inspect your order upon delivery. If you receive damaged or defective merchandise, you may contact our Customer Service department at 1-800-536-7551 and a representative will be glad to arrange a return or exchange for you.

Please note: Any items that are monogrammed, customized, Customer's Own Material (COM), or made-to-order cannot be returned or exchanged unless damaged or defective. Defective items will be exchanged unless no longer available, in which case a Merchandise Certificate will be issued. Once a returned item is received in our warehouse, the return or exchange will be processed immediately. For credit card orders, you can expect to see your refund credit within 72 hours. For check and money orders, you can expect to receive your refund check within 7-10 business days.

Special delivery methods are noted in the item description.

Standard Delivery
Orders are shipped by standard ground and usually arrive within 3-7 business days. Items ordered at the same time may not be delivered together.

Threshold Delivery
Threshold Deliveries are made by standard truck, unloaded by the driver and placed inside the first-floor doorway, garage or covered area of your choice.

In-Home Delivery
In-Home Deliveries are made by standard truck, placed inside your home wherever you like, inspected, and the packaging removed. Please allow an additional 2-3 weeks from Ship Date for your order to arrive. An agent will call to schedule your delivery. (Not available in all states.)

O/S (Oversized) Delivery
Items that are heavy or bulky are subject to an Oversized Delivery surcharge. This charge is listed after the item price.

Express Delivery
Express orders received by 3 p.m. EST are shipped the same day.
For items under 15 lb., the following Express Delivery rates apply:

  • Two day service, add $9.95
  • Next day service, add $19.95
  • Alaska, Puerto Rico, USVI & Hawaii, add $9.95 (Express Delivery required)


Call 1-800-536-7551 for Express Delivery charges for items over 15 lb.

Swatch Shipping
Ballard Designs offers up to 10 free swatches for all of our fabrics for a small fee of $5.95 for shipping and processing. It will take 3-7 business days for your swatches to arrive. The swatches are approximately a 3" X 3" square.

To order a fabric swatch, click here.

We do offer some rug, leather, and wallpaper swatches. To see if the swatch is available, please call us at 800-367-2775.

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Navarre Indoor/Outdoor Rug 4.4 5 289 289
Just like the picture on screen and catalog. Enjoy the rug on my porch very much. Looks great with my furniture and so far no problems. Really don't expect any. August 11, 2012
This rug looks and wears great! I am so glad that I saw the sale for this rug. I am pleased w/ not only the color, but also, with the way the rug wears and looks. Thanks for having quality products to purchase. Even if this rug had not been on sale I would have purchased it because of the great value. July 1, 2012
This is a great rug. This rug is pretty and of good quality. I bought three and put them outdoors and they have weathered very well. August 9, 2012
This rug is just a bit larger than the normal doormat. I bought two, one for under my kitchen sink and the other for inside my front door. The rug hides stains, mud, pet hairs and washes well with the garden hose. I put the one in the kitchen over a cushie rubber mat. Now, I have a soft place to stand without compromising style. The price point was excellent and the customer service commendable. July 1, 2012
Nice pattern and looks great! These fit beautifully in my family room and are a wonderful option when you need a carpet that is durable and easy to clean. August 5, 2012
This product was as good as pictured Good quality rug with close color match to website picture. Arrived in good shape and appears sturdy. August 9, 2012
Finishing touch We love these rugs, NO fading, and they are in direct sun for half a day. Wash and wear and the front porch never looked so good. July 31, 2012
Not what I was expecting. Pleased with the quality of the rug, it looks like it will last for years. However, the color is not what I was expecting. The website and catalog said natural & gray. The rug looks more like gray & black. July 12, 2012
as pictured this carpet arrived on time. I bought 2 of them for my covered porch since the price was so good. They look just as they do on line and the pattern is nice and classic. They are thin and definitely need a pad underneath. I've only had them in service a few weeks. I hope they stand the test of time. They were a good price. June 3, 2012
Great design and color! A nice summer addition for a seasonal change. Light-weight; love the color and design. Very functional runner. I only suggest a rug pad on wood floors. A great price too! July 20, 2012
Loving it. It looks great and matches everything. The quality is great and it's standing up to rain etc. I have it on my front porch which is covered but it is open on the sides to the elements. Excellent product at a very low cost. July 6, 2012
Beautiful! As always, I am happy with my purchase from Balllard Design. I love the durability and the design. I like the fact that it goes with any pattern of furniture. Yet it can make a statement on its own. Love it! TIP: use it during the winter time. Those cute flowers could go for snowflakes! June 15, 2012
great product I have several of these rugs. Love the Navarre pattern. These are very durable, I just hose them off. Wish you had more sizes, I would have one in my living room. July 19, 2012
Looks Great Outside The rug is wonderful and looks great on my deck. I simply love your products. They are unique and prices are reasonable. Thank you July 26, 2012
Exactly what I had hoped it would be. The rug is great. I was somewhat concerned after reading some of the other reviews about the folds in the rug, but ours came rolled up; so no problem! The color was exactly as shown, and so far ithe rug is wearing very well and it does clean up just by turning the hose on it. How it survives the sun and humidity of a full southern summer will be the true test. May 3, 2012
I really liked the rug. The color was not as pictured but it works fine. The rug was very nice and the price was reasonable. The color was not as pictured but it works fine. July 22, 2012
Great quality, great price. We purchased the Monterey about 9 years ago for $200.00. It eventually got old and we needed a new one. I was going to buy the exact same rug, until I came upon the Navarre. It was just as pretty, but it was on sale! Looks great, and will last probably another 9 years. June 2, 2012
Love it! Rug came in a timely fashion; color was vwery close to pictured; it makes my porch. I give it a bigt plus! July 11, 2012
Durable, Functional, and Pretty This was a featured sale product and definitely worth the money. I had a large, high traffic area to cover that has full afternoon sun. The rug fits the area perfect, adds a little bit of sass, and has thus far proved durable. June 7, 2012
Great outdoor rug I purchased two rugs for the deck; great color and pattern, relatively soft under foot and thus far easy to clean and maintain (1 month). Couldn't find any thing like it for the price. Rugs were very creased at first, but a week outside and they are perfectly flat. I wish this rug came in a 5x9, as it would be perfect in a kitchen. April 22, 2012
What a great bargain!! These rugs are durable and beautiful. What a great bargain!! July 16, 2012
I probably should have ordered the next size, but bundling and sending it back wasn't worth it. I will just make do with the small size. con'td I find catalogue ordering a bit challenging. Appearance. quality are all fine. I simply couldn't predict what it would look like. I need to see everything in place and then decide if it's right. Perhaps once the furniture is in place, the size won't matter. May 17, 2012
Beautiful at my entry way I needed something sommer-like at my entry way, and it looks beautiful! I am very happy and the price was great! June 29, 2012
Navarre outdoor rug I ordered 2 of these rugs. One is a runner for a covered entrance outside the front door. It looks great! I got a red one. The other is a terracotta color for the lanai, and matches the furniture perfectly. It adds a lot to the outdoor living area. I did not need the pads under them. They stay flat and in place. April 20, 2012
Color and style plus durability! The color was true to advertisement, and the rugs are durable and heavy enough to lay flat after being unrolled for a day. While not as hot as my deck, they do heat up a bit in the sunshine, but it's durable with bare feet. That was the main reason I bought them, so I am thrilled. April 30, 2012
excellent value This rug arrived in just a few days, in perfect condition. It unrolled with no problems. Lays flat and looks great out on our porch. I would order again with no reservations. June 6, 2012
Just what I expected I bought this rug for my screened porch. It is so easy to walk on and it looks really good with my Corsica furniture I bought last year. The rug was a very good price and I would highly recommend it. May 28, 2012
Wonderful product and great pricing. This rug is durable, is of high quality and was competitively priced. It was shipped on time and arrived as scheduled. Beautiful red color and classic design. It is the third rug of its kind that I have ordered from Ballard, and I would highly recommend it to all others. April 27, 2012
Very good quality This rug is everything I expected; high quality construction, the color is just what I wanted and it was shipped quickly. It does come rolled and will have some curled edges for a while. I put a simple open weave rug pad under it to keep it from shifting. May 2, 2012
Navarre rug colors are vibrant and sizing was perfect....the edges on the corners unraveled a bit after only 2 weeks of use...I was able to hot glue fraying on underside ....ok for the price May 20, 2012
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Product:RW154-Navarre Indoor/Outdoor Rug