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If you're not happy, we're not happy. That's where our "Love It or Send It Back" policy comes in. If you're dissatisfied with your Ballard purchase for any reason, you can return it within 90 days of the ship date for an exchange or full refund* (excluding Shipping & Processing fees).

You are invited to try items within our "Bring Home Ballard: collection risk-free for 30 days. If you're not satisfied, we will refund the purchase price AND shipping costs. Bring Home Ballard items are exempt from additional discounts and free shipping offers.

If you don't absolutely love your new slipcovered seating or upholstered seating for any reason, return it within 10 days of delivery absolutely free – we'll even pay the return shipping. It's that simple. We guarantee it. Now doesn't that make you happy?

*Excludes personalized, customized, monogrammed or COM (customer's own material) unless defective.

We want you to be happy. If for any reason you are dissatisfied with your purchase, simply return it within 90 days of the ship date for an exchange or refund (excluding Shipping & Processing fees). All products are guaranteed from defects for a full year.

Please carefully inspect your order upon delivery. If you receive damaged or defective merchandise, you may contact our Customer Service department at 1-800-536-7551 and a representative will be glad to arrange a return or exchange for you.

Please note: Any items that are monogrammed, customized, Customer's Own Material (COM), or made-to-order cannot be returned or exchanged unless damaged or defective. Defective items will be exchanged unless no longer available, in which case a Merchandise Certificate will be issued. Once a returned item is received in our warehouse, the return or exchange will be processed immediately. For credit card orders, you can expect to see your refund credit within 72 hours. For check and money orders, you can expect to receive your refund check within 7-10 business days.

Special delivery methods are noted in the item description.

Standard Delivery
Orders are shipped by standard ground and usually arrive within 3-7 business days. Items ordered at the same time may not be delivered together.

Threshold Delivery
Threshold Deliveries are made by standard truck, unloaded by the driver and placed inside the first-floor doorway, garage or covered area of your choice.

In-Home Delivery
In-Home Deliveries are made by standard truck, placed inside your home wherever you like, inspected, and the packaging removed. Please allow an additional 2-3 weeks from Ship Date for your order to arrive. An agent will call to schedule your delivery. (Not available in all states.)

O/S (Oversized) Delivery
Items that are heavy or bulky are subject to an Oversized Delivery surcharge. This charge is listed after the item price.

Express Delivery
Express orders received by 3 p.m. EST are shipped the same day.
For items under 15 lb., the following Express Delivery rates apply:

  • Two day service, add $9.95
  • Next day service, add $19.95
  • Alaska, Puerto Rico, USVI & Hawaii, add $9.95 (Express Delivery required)


Call 1-800-536-7551 for Express Delivery charges for items over 15 lb.

Swatch Shipping
Ballard Designs offers up to 10 free swatches for all of our fabrics for a small fee of $5.95 for shipping and processing. It will take 3-7 business days for your swatches to arrive. The swatches are approximately a 3" X 3" square.

To order a fabric swatch, click here.

We do offer some rug, leather, and wallpaper swatches. To see if the swatch is available, please call us at 800-367-2775.

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Navarre Indoor/Outdoor Rug 4.4 5 276 276
Nice Quality This rug is gorgeous and I have it in front of my stove in the kitchen. It is super durable, cleans up easily and looks great. I ordered the smallest size and was worried it would be too small but it is a nice size- wider than my stove by 6 inches on either side. August 8, 2012
Looks great, performs well I bought two runners (one blue, one brown) to use in front of heavy-traffic patio doors. The pattern is textural yet neutral, and the rugs lay flat over rug pads. So far, they are holding up well to the constant traffic of two large dogs. Dirt and hair seem to just lay on the surface and not get deeply embedded, and the rugs are easy to vacuum or shake off. July 18, 2012
Highly recommend ! Ordered one rug to look at it firsthand and to see if it would look nice -inside- our home- liked it so much that I ordered 5 more in different colors! I had a problem with mold in our home, so I did not want to risk traditional indoor rugs. The colors are lovely. The price was terrific. Highly recommend ! July 26, 2012
Great pattern, value for the money Ordered these rugs when on sale to update hallways and wanted durable rugs for summer wear and tear of pool, sand, etc. While they were not expensive and you get what you buy, I noticed that one of the rugs has started to unravel on the back. I just cut string off and waiting to see if more of rug starts to fall apart. Do love the sophisticated yet simple pattern - bought one in black and one in brown. June 26, 2012
Beautiful, but not without issue. I purchased these rugs in red to go on my wrap-around porch. They looks beautiful. The one issue I have with them is that they are already starting to fade from the sun. I have only had them a few weeks, so I am a bit disappointed. August 4, 2012
Thick, strong colors and durable so far. We got this for the kitchen, and so far it has held up to some pretty heavy traffic. No ripping, running, etc., and it's easy to sweep off. August 17, 2012
Beautiful and durable rug This rug is both beautiful and durable. I ordered the chocolate brown color and am using it indoors in a high traffic area. It is easy to keep clean. Although it is an indoor/outdoor rug, it is soft and you can feel the quality. July 30, 2012
Good quality for the money. It's difficult to find a good width in a runner...this rug is exactly what I needed and the design and color are perfect for my kitchen area. August 12, 2012
happy with purchase I very much like my new navarre indoor/outdoor rugs. The color was perfect and they have gotten wet and still look as good as new. August 11, 2012
Just like the picture on screen and catalog. Enjoy the rug on my porch very much. Looks great with my furniture and so far no problems. Really don't expect any. August 11, 2012
Love my rugs! These rugs are great quality for the money. I love the red color and I can see that they will be easy to hose off when needed. The ends were curled when we received them as others said, but once they were laid out upside down in a warm room (or outside if it is warm) they flattened out. Again, love the print and the color-they look great on my deck! June 25, 2012
This is a great rug. This rug is pretty and of good quality. I bought three and put them outdoors and they have weathered very well. August 9, 2012
Wonderful Rug! We love this product! Bought it in two sizes. It performs as advertised. We use the Navarre Indoor / Outdoor rugs on our deck and find them easy to clean and keep fresh looking. July 29, 2012
This product was as good as pictured Good quality rug with close color match to website picture. Arrived in good shape and appears sturdy. August 9, 2012
Nice pattern and looks great! These fit beautifully in my family room and are a wonderful option when you need a carpet that is durable and easy to clean. August 5, 2012
Finishing touch We love these rugs, NO fading, and they are in direct sun for half a day. Wash and wear and the front porch never looked so good. July 31, 2012
Love these rugs! I actually use mine inside. I put them in the kitchen and by the back door. They are so easy to clean and they look great. The suggestion to use a rug pad is a one that I need to adhere to in my kitchen. These rugs are quality and affordable item from Ballard's. July 5, 2012
This rug looks and wears great! I am so glad that I saw the sale for this rug. I am pleased w/ not only the color, but also, with the way the rug wears and looks. Thanks for having quality products to purchase. Even if this rug had not been on sale I would have purchased it because of the great value. July 1, 2012
Great design and color! A nice summer addition for a seasonal change. Light-weight; love the color and design. Very functional runner. I only suggest a rug pad on wood floors. A great price too! July 20, 2012
Looks Great Outside The rug is wonderful and looks great on my deck. I simply love your products. They are unique and prices are reasonable. Thank you July 26, 2012
Got what I expected. The indoor/outdoor carpets I ordered have made a very colorful addition to our patio space. I like that they are light weight and can easily be moved. When the summer season is over and we prepared to store them away, the process will be quite easy. Looking forward to many years of enjoyment from our recent purchase. The $140.00 price was very enticing, too. June 8, 2012
This rug doesn't work for me. The rug looks nice but is not functional at all. It's texture is rough and non-absorbent. It doesn't hold water or dirt. Not at all what I was looking for. March 16, 2011
Not what I was expecting. Pleased with the quality of the rug, it looks like it will last for years. However, the color is not what I was expecting. The website and catalog said natural & gray. The rug looks more like gray & black. July 12, 2012
This rug is just a bit larger than the normal doormat. I bought two, one for under my kitchen sink and the other for inside my front door. The rug hides stains, mud, pet hairs and washes well with the garden hose. I put the one in the kitchen over a cushie rubber mat. Now, I have a soft place to stand without compromising style. The price point was excellent and the customer service commendable. July 1, 2012
great product I have several of these rugs. Love the Navarre pattern. These are very durable, I just hose them off. Wish you had more sizes, I would have one in my living room. July 19, 2012
Loving it. It looks great and matches everything. The quality is great and it's standing up to rain etc. I have it on my front porch which is covered but it is open on the sides to the elements. Excellent product at a very low cost. July 6, 2012
I really liked the rug. The color was not as pictured but it works fine. The rug was very nice and the price was reasonable. The color was not as pictured but it works fine. July 22, 2012
Beautiful! As always, I am happy with my purchase from Balllard Design. I love the durability and the design. I like the fact that it goes with any pattern of furniture. Yet it can make a statement on its own. Love it! TIP: use it during the winter time. Those cute flowers could go for snowflakes! June 15, 2012
as pictured this carpet arrived on time. I bought 2 of them for my covered porch since the price was so good. They look just as they do on line and the pattern is nice and classic. They are thin and definitely need a pad underneath. I've only had them in service a few weeks. I hope they stand the test of time. They were a good price. June 3, 2012
Love it! Rug came in a timely fashion; color was vwery close to pictured; it makes my porch. I give it a bigt plus! July 11, 2012
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