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If you're not happy, we're not happy. That's where our "Love It or Send It Back" policy comes in. If you're dissatisfied with your Ballard purchase for any reason, you can return it within 90 days of the ship date for an exchange or full refund* (excluding Shipping & Processing fees).

You are invited to try items within our "Bring Home Ballard: collection risk-free for 30 days. If you're not satisfied, we will refund the purchase price AND shipping costs. Bring Home Ballard items are exempt from additional discounts and free shipping offers.

If you don't absolutely love your new slipcovered seating or upholstered seating for any reason, return it within 10 days of delivery absolutely free – we'll even pay the return shipping. It's that simple. We guarantee it. Now doesn't that make you happy?

*Excludes personalized, customized, monogrammed or COM (customer's own material) unless defective.

We want you to be happy. If for any reason you are dissatisfied with your purchase, simply return it within 90 days of the ship date for an exchange or refund (excluding Shipping & Processing fees). All products are guaranteed from defects for a full year.

Please carefully inspect your order upon delivery. If you receive damaged or defective merchandise, you may contact our Customer Service department at 1-800-536-7551 and a representative will be glad to arrange a return or exchange for you.

Please note: Any items that are monogrammed, customized, Customer's Own Material (COM), or made-to-order cannot be returned or exchanged unless damaged or defective. Defective items will be exchanged unless no longer available, in which case a Merchandise Certificate will be issued. Once a returned item is received in our warehouse, the return or exchange will be processed immediately. For credit card orders, you can expect to see your refund credit within 72 hours. For check and money orders, you can expect to receive your refund check within 7-10 business days.

Special delivery methods are noted in the item description.

Standard Delivery
Orders are shipped by standard ground and usually arrive within 3-7 business days. Items ordered at the same time may not be delivered together.

Threshold Delivery
Threshold Deliveries are made by standard truck, unloaded by the driver and placed inside the first-floor doorway, garage or covered area of your choice.

In-Home Delivery
In-Home Deliveries are made by standard truck, placed inside your home wherever you like, inspected, and the packaging removed. Please allow an additional 2-3 weeks from Ship Date for your order to arrive. An agent will call to schedule your delivery. (Not available in all states.)

O/S (Oversized) Delivery
Items that are heavy or bulky are subject to an Oversized Delivery surcharge. This charge is listed after the item price.

Express Delivery
Express orders received by 3 p.m. EST are shipped the same day.
For items under 15 lb., the following Express Delivery rates apply:

  • Two day service, add $9.95
  • Next day service, add $19.95
  • Alaska, Puerto Rico, USVI & Hawaii, add $9.95 (Express Delivery required)


Call 1-800-536-7551 for Express Delivery charges for items over 15 lb.

Swatch Shipping
Ballard Designs offers up to 10 free swatches for all of our fabrics for a small fee of $5.95 for shipping and processing. It will take 3-7 business days for your swatches to arrive. The swatches are approximately a 3" X 3" square.

To order a fabric swatch, click here.

We do offer some rug, leather, and wallpaper swatches. To see if the swatch is available, please call us at 800-367-2775.

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Navarre Indoor/Outdoor Rug 4.4 5 289 289
good rug for high traffic area Like the rug. I bought the small size (2x3) to put in front of my front door. Only complaint was that it took about 3 months of flattening the rug with something on the end of it because of the way it was packaged for shipping. One end kept curling up and getting caught in the door. March 17, 2011
Close to Perfect I purchased the rug for our screened porch. I love the look and it has transformed the porch. The problem is that it doesn't lay totally flat, no matter how long I've tried to 'weigh' it down. As a result, it's been stumbled over several times. May 12, 2011
Love It The only regret I have is not getting it bigger...but it's pretty...I love it...it brigthens my balcony up... It looks better in person.. September 2, 2011
navarre indoor outdoor rug love love love all the rugs in this line. Wish you made more sizes such a 9x18. Great if u have pets! Love the navarre rug August 15, 2011
Great Rug This is a great rug. Very pretty durable. I am using it indoors in my sunroom dining area where we eat and my 5 grandchildren eat when they are here. I love the idea that you can take it outdoors and hose it. May 12, 2011
Good choice not great My issue with this rug (I purchased two runners) is that even after several months (about 4), the wrinkles where the rugs were rolled up still have not come out. I do like the style and still hoping the wrinkles eventually come out. March 16, 2011
love it It arrived quickly and it looks great! Shopped online and found that this was the best price for outdoor carpets. August 4, 2011
Love the rugs! Great rugs! We bought another one for our bathrooms too. Would highly recommend. Very durable and a great price! Wish I had seen these earlier. Great purchase! May 26, 2011
Beautiful & durable! Very pleased with this rug for my back (covered) patio. I get compliments on it when people look out my back door and it looks like it will stand up to traffic and the weather that may reach it. March 17, 2011
Love this! This is the rug I placed inside as you enter my home from my front porch. I bought the black, so dirt does not show. I just vacuum it with the brush attachment. It looks highend! March 16, 2011
Great product--easy to maintain, looks great! This rug looks great and is very durable. Just a quick vacuum keeps it looking fresh. Highly recommend a rug pad if used indoors. March 30, 2011
easy-peezey I got the black runner for my kitchen that has hardwood floors. Done. Cleaning is simple- its so light weight I shake it over the deck and wipe off anything more sticky. One corner turns up a little on ours...I put that towards the non-used area...its not a visible concern. October 7, 2013
this product I would not reccomend It frays on the ends and curls up no matter how much rug tape I use. March 16, 2011
Elegant accent Elegant, practical accent for use in kitchen with black appliances. Reasonable price. October 6, 2013
Great rug, great price. The rug is great. Color very true to what was shown in catalog. We are using this runner in our hallway, so indoor/outdoor is perfect for hall traffic. September 26, 2013
Great rugs Got the green and I love them. Have hardwood floors so need a rug pad, also dogs so they are so easy to clean and look great! September 27, 2013
Great rug for my beach cottage The rug looked exactly the photos on line. I have rinsed it once with a water hose and it dried quickly. I am extremely pleased with the rug's performance handling traffic from my Standard poodle and two cats. I expect that it will give me many years of service. Plan on purchasing other rugs for the rest of the cottage. August 29, 2013
Not as I'd thought This is a lightweight rug that slides easily. Can't use where intended (hard wood floor), but not worth sending back. Really more of an outdoor rug in feel. September 7, 2013
nice for indoors too It looks as pictured, nice light green and works well indoors too. September 1, 2013
Great Rug I love this rug, I was looking for something to go in my front room under the entrance table. The room is a light gray so this fit perfectly to compliment the room. I love delicate design and size. Great piece! August 22, 2013
Great rug for high traffic area! great color in my kitchen. Haven't needed to clean it yet, but does get a lot of traffic. Wish it was a little thicker or more plush. Other wise has been great! August 10, 2013
Just Right! I used it on my deck. It catches the stuff that everyone deposits from their feet. The color is true. The size is great for double doors. August 7, 2013
I really like my rug I have a beach cottage with hardwood floors and this is the best type of rug to have indoors for the summer. I think I will put it outside in the winter. It definitely needs a Rug Pad for the house. The rug seems to be of good quality. July 26, 2013
Great design! I ordered this rug for my living room because of it's sturdiness and easy cleaning (pets and distinct traffic pattern) but I love it even more for it's style! July 27, 2013
Navarre Runner This runner is for a shore house so I like that it is an indoor/outdoor fabric and cleans easily. I placed a mat under it and it flattened out in a few days. The color is nice and beachy. It is not thick or extremely soft under foot but I didn't expect it to be. It is just what a beach home needs. July 17, 2013
pattern and color is beautiful I purchased the gray pattern. I wish I had ordered the larger one but the two I ordered look great ! July 24, 2013
indoor outdoor rugs I have purchaed one other rug from on other expensive catalog only to find the quality to be poor compared to the Ballard rugs. These indoor/outdoor Ballard rugs, we have several, are used indoors, in areas that have cats and a dog walking on them. In the family room,and dining rooms, there are three Ballard rugs, cats can not claw them up, dogs do not have any adverse effects on them These rugs look great all the time. Easy to spot clean and vacuum. My recent rug is a runner, in the sun room, mud, rain and dog traffics on this rug. It stays beautiful at all times. I really recommend these Ballard rugs 100%. April 6, 2013
Very attractive and functional rugs I love the rugs. I bought them for a busy kitchen and breakfast area which have hardwood floors through which my four dogs have to travel to go outside and come back inside, of course. The rugs are very attractive and easy to clean. I don't think you can tell they are polypropylene just by looking at them. The ends did curl up a little from being rolled for shipping for about the first week but have now settled flat and that is not a problem. I did buy the underlay so that they would not move and that works very well also. September 18, 2011
Nice design, durable quality I purchased this rug in the brown and black. I got a black runner and the brown for an entryway rug. The black rug is very nice and seems to flatten out very well. The brown rug is just a wreck and won't flatten out and actually looks like it is permanently kinked in some areas. I have the brown rug sitting under a set of books in hopes it flattens out. The design of the rugs is good but the black rug appeared to be a better quality than the brown. April 20, 2013
pretty in the color mineral Easy ordering, quick delivery and packaged well. Looks great with a brown sofa and brightens up the room. I've ordered area carpets from Ballard before and would not hesitate to order from them in the future. May 10, 2013
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Product:RW154-Navarre Indoor/Outdoor Rug