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If you're not happy, we're not happy. That's where our "Love It or Send It Back" policy comes in. If you're dissatisfied with your Ballard purchase for any reason, you can return it within 90 days of the ship date for an exchange or full refund* (excluding Shipping & Processing fees).

You are invited to try items within our "Bring Home Ballard: collection risk-free for 30 days. If you're not satisfied, we will refund the purchase price AND shipping costs. Bring Home Ballard items are exempt from additional discounts and free shipping offers.

If you don't absolutely love your new slipcovered seating or upholstered seating for any reason, return it within 10 days of delivery absolutely free – we'll even pay the return shipping. It's that simple. We guarantee it. Now doesn't that make you happy?

*Excludes personalized, customized, monogrammed or COM (customer's own material) unless defective.

We want you to be happy. If for any reason you are dissatisfied with your purchase, simply return it within 90 days of the ship date for an exchange or refund (excluding Shipping & Processing fees). All products are guaranteed from defects for a full year.

Please carefully inspect your order upon delivery. If you receive damaged or defective merchandise, you may contact our Customer Service department at 1-800-536-7551 and a representative will be glad to arrange a return or exchange for you.

Please note: Any items that are monogrammed, customized, Customer's Own Material (COM), or made-to-order cannot be returned or exchanged unless damaged or defective. Defective items will be exchanged unless no longer available, in which case a Merchandise Certificate will be issued. Once a returned item is received in our warehouse, the return or exchange will be processed immediately. For credit card orders, you can expect to see your refund credit within 72 hours. For check and money orders, you can expect to receive your refund check within 7-10 business days.

Special delivery methods are noted in the item description.

Standard Delivery
Orders are shipped by standard ground and usually arrive within 3-7 business days. Items ordered at the same time may not be delivered together.

Threshold Delivery
Threshold Deliveries are made by standard truck, unloaded by the driver and placed inside the first-floor doorway, garage or covered area of your choice.

In-Home Delivery
In-Home Deliveries are made by standard truck, placed inside your home wherever you like, inspected, and the packaging removed. Please allow an additional 2-3 weeks from Ship Date for your order to arrive. An agent will call to schedule your delivery. (Not available in all states.)

O/S (Oversized) Delivery
Items that are heavy or bulky are subject to an Oversized Delivery surcharge. This charge is listed after the item price.

Express Delivery
Express orders received by 3 p.m. EST are shipped the same day.
For items under 15 lb., the following Express Delivery rates apply:

  • Two day service, add $9.95
  • Next day service, add $19.95
  • Alaska, Puerto Rico, USVI & Hawaii, add $9.95 (Express Delivery required)


Call 1-800-536-7551 for Express Delivery charges for items over 15 lb.

Swatch Shipping
Ballard Designs offers up to 10 free swatches for all of our fabrics for a small fee of $5.95 for shipping and processing. It will take 3-7 business days for your swatches to arrive. The swatches are approximately a 3" X 3" square.

To order a fabric swatch, click here.

We do offer some rug, leather, and wallpaper swatches. To see if the swatch is available, please call us at 800-367-2775.

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Navarre Indoor/Outdoor Rug 4.4 5 289 289
Great rugs! I purchased two to use on our deck. I love the color and how the rugs "perked" up a small conversation area on the deck. The green seems to plant the area and makes it feel very cool - yet cozy. May 12, 2011
Great looking and easy to clean I own 2 of these rugs and they are perfect in both my kitchen and entryway. They do not look like a typical indoor/ outdoor rug- much nicer. I love the available patterns and ease of cleaning! May 14, 2011
Nice rug This is a great quality rug for a great price. Item was just as pictured and shipping was fast. August 8, 2011
Navarre Rug I bought the grey color for my kitchen that has a darker grey/black slate floor. It looks very classy! July 31, 2011
looks good! The rug looks exactly like the picture...good color and should wear well. Because it came rolled, took a few days to get it to lie straight, but it looks good now! May 19, 2011
Really made my screened in porch POP! We just received the rug, so I can't speak to the durability, but it sure does brighten up our otherwise dark screened in porch. Quality of the rug was as described. May 12, 2011
This product is a great buy. I am very pleased with the Navarre indoor/outdoor rug. The color is exactly what I wanted and the texture is comfortable to walk on. The price point makes this a great buy. April 28, 2011
Makes the space This was the perfect addition to the area under my backyard awning. Really makes the space! July 6, 2011
Beautiful! This rug is the perfect size & color. It dries quickly after the rain. It really dresses up my outdoor deck. June 10, 2011
Indoor/Outdoor Carpet The rug is darker than it appears on the web catalog. It appears to be well-made, although a bit thin. I would definitely describe it as an outdoor rug. March 17, 2011
Great base for seating area I purchased the brown-colored rug to anchor a seating area in a Florida rooom. Great neutral that isn't bland or boring. Holds up well to traffic. March 16, 2011
Good purchase Very happy with my indoor/outdoor rug. Wonderful combination of rugged durability, easy maintenance, modern design and affordable cost. Thanks. March 16, 2011
rug I love the rug - it is in my dinning room. I have four children and this rug is very easy to clean up after meals. March 16, 2011
quality excellence as always everything I receive from Ballard is quality and excellence. April 15, 2011
great for entry or porch color was pretty much on target with the picture. good quality. we love it. March 18, 2011
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Product:RW154-Navarre Indoor/Outdoor Rug