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If you're not happy, we're not happy. That's where our "Love It or Send It Back" policy comes in. If you're dissatisfied with your Ballard purchase for any reason, you can return it within 90 days of the ship date for an exchange or full refund* (excluding Shipping & Processing fees).

You are invited to try items within our "Bring Home Ballard: collection risk-free for 30 days. If you're not satisfied, we will refund the purchase price AND shipping costs. Bring Home Ballard items are exempt from additional discounts and free shipping offers.

If you don't absolutely love your new slipcovered seating or upholstered seating for any reason, return it within 10 days of delivery absolutely free – we'll even pay the return shipping. It's that simple. We guarantee it. Now doesn't that make you happy?

*Excludes personalized, customized, monogrammed or COM (customer's own material) unless defective.

We want you to be happy. If for any reason you are dissatisfied with your purchase, simply return it within 90 days of the ship date for an exchange or refund (excluding Shipping & Processing fees). All products are guaranteed from defects for a full year.

Please carefully inspect your order upon delivery. If you receive damaged or defective merchandise, you may contact our Customer Service department at 1-800-536-7551 and a representative will be glad to arrange a return or exchange for you.

Please note: Any items that are monogrammed, customized, Customer's Own Material (COM), or made-to-order cannot be returned or exchanged unless damaged or defective. Defective items will be exchanged unless no longer available, in which case a Merchandise Certificate will be issued. Once a returned item is received in our warehouse, the return or exchange will be processed immediately. For credit card orders, you can expect to see your refund credit within 72 hours. For check and money orders, you can expect to receive your refund check within 7-10 business days.

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Standard Delivery
Orders are shipped by standard ground and usually arrive within 3-7 business days. Items ordered at the same time may not be delivered together.

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Express Delivery
Express orders received by 3 p.m. EST are shipped the same day.
For items under 15 lb., the following Express Delivery rates apply:

  • Two day service, add $9.95
  • Next day service, add $19.95
  • Alaska, Puerto Rico, USVI & Hawaii, add $9.95 (Express Delivery required)


Call 1-800-536-7551 for Express Delivery charges for items over 15 lb.

Swatch Shipping
Ballard Designs offers up to 10 free swatches for all of our fabrics for a small fee of $5.95 for shipping and processing. It will take 3-7 business days for your swatches to arrive. The swatches are approximately a 3" X 3" square.

To order a fabric swatch, click here.

We do offer some rug, leather, and wallpaper swatches. To see if the swatch is available, please call us at 800-367-2775.

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Navarre Indoor/Outdoor Rug 4.4 5 297 297
Very nice looking and affordable! I am very happy with my Navarre rug. I purchased it in black for mydining room which has an entrance to the patio. We have six dogs, two ofwhich are Newfoundlands! It is holding up very well. Doesn't show any dirt! My only negative was the way the rug was rolled up . If there was a tube inside the roll it would help to prevent the ridges that occur when you try to lay it flat. I am turning it every week to try and flatten it out. It is slowly working April 4, 2013
Very disappointing Too thin, rough, it is already in Goodwill stack as it is not worth shipping costs to return. Don't know where anybody could use it. April 3, 2013
The rug looks nice, but is very thin I was disappointed by how thin the rug is and how much it slips around with no backing. With the ends both thicker, I tend to trip on it every time I walk across it. I had wanted to use it in my French country kitchen, but will not be able to, due to the tripping. I feel like it is better suited for outdoor use than inside. March 21, 2013
This product is as described. Happy, happy......the rug is wonderful and the color is exactly what I wanted. Ballard did it again! March 21, 2013
I have two and am going to order one more! I ordered this in the smallest size for in front of exterior doors. I have found I need one more. The red is true to the picture. I have had a black runner in a different pattern for several years that's why I was confident in ordering these. Love the price, color selection, and wearability. February 26, 2013
Good value for price The rugs look good. Looking at them on the floor you would not believe that they are made of polypropylene. They do slide around so a pad is needed if used on an inside patio floor. They are a good value for the price! February 6, 2013
Not quite what I expected This rug was to replace one exactly like it that have enjoyed. However this one does not really look like the one I have, it has a lot less fiber and color. When I first put it down, I thought I had the wrong side up. January 28, 2013
Love this rug but it is stiff when unrolled! I like this rug very much, and have bought several "indoor/outdoor" rugs from Ballard. This rug has a beautiful chocolate color and is great for a home with lots of foot traffic and dogs coming in and out! M only issue, which is why I gave it 4 instead of 5 stars, is that these rugs aren't "soft sisal weave." They are very stiff and come very tightly rolled. It takes 2 weeks of lying them flat and weighting the innermost edge down with weights to get it flattened, and even at that I tripped over the upturned edge of the newest one once I put it down. It would help if Ballard shipped these rolled around a cardboard tube to lessen the stiffness of the edges once it's unwrapped. Other than that, a very nice product. January 27, 2013
Great runner for a busy area This runner is very nice. I have a pet so I wanted something durable. Great addition to home January 13, 2013
Great Value The rugs look great in our transitional Arts and Crafts/Country Foyer January 10, 2013
Quality product for fair price The rug fits perfectly in our sun room and appears as it did in the magazine/online. Pretty design and complimentary colors work well. Rug is easy to vacuum. January 2, 2013
Good value I am pleased with the rug. I love the color and the subtle design. December 28, 2012
Very Nice--especially for the price ! Very nice. Bought this for my mother's covered front porch. Have had it a few weeks; has been traversed by nephews with red baseball clay and a large German Shepard. So far cleaning had consisted of a broom, vacuum, or hose. Looks great. Mom loves it. December 26, 2012
Affordable Style Purchased 2 runners in different lengths for my laundrymat and feel as though they really added to the look of the room. Also happen to be training a new puppy so being able to easily clean them really helps. December 15, 2012
great rug at a great price I am very happy with this indoor/outdoor rug. I have the runner in my laundry room and it's awesome! Very attractive - I bought the brown one - yet easy to clean in this high traffic area. December 8, 2012
I just the love the rug in my foyer. I had ordered the chocolate navarre rug for my foyer but I didn't like the way the color looked , so I took it to my sons house and it looked fabulous in his foyer. I ordered the black rug for my foyer and just love it. It's the type of rug to have by the door, it's durable and a great color. November 17, 2012
good quality It looks great indoors. I have pets and it is very easy to maintain, just a vacuum. Also, stains can easily be removed with just a little of water. The chocolate is a rich dark brown that contrasts well with the beige pattern. Have received a lot of compliments. October 28, 2012
Great rug for my patio The rug is lightweight but sturdy and has held up to a variety of weather challenges so far including fog, light rain, dust and lots of leaves and small branches blowing in from nearby trees. I just sweep it off. The color has not faded at all even with strong afternoon sun each day. Well worth the price. October 5, 2012
Great value Attractive and well made. The flat profile is perfect in front of a door. I have ordered the runner for a back hallway. September 26, 2012
This rug is stylish and durable I purchased this rug to go in front of my sliding glass door that leads to the backyard. Between the dogs and the children it gets walked across several times a day and it still looks brand new. Plus it matches my decor and looks fabulous!! September 21, 2012
Just what I was looking for! The Navarre runner and scatter rugs were the perfect color and size to use in my kitchen on my newly refinished hardwood floors. I had looked in five other catalogs and nothing came close to product and price! I'll recommend them to anyone looking for rugs. September 4, 2012
fabulous rugs I have a large indoor/outdoor Navarre rug outside in my patio area and have a "hallway" rug in my bathroom....they are fabulous. I've tried other hallway rugs in my bathrooms but the backing sticks to the floor. Love the colors. Easy to clean off. August 30, 2012
Very attractive. Great price The color,gray, is beautiful & the pattern very attractive. The price point was terrific. Our last Ballard rug for our screened- in porch was around for 7 yrs. looking forward to a long relationship with this rug ! August 29, 2012
Love this rug! Dries quickly outdoors I liked the first one I bought for outdoors so much, I bought another for our TV room in the basement. Works beautifully in both areas. I highly recommend! August 28, 2012
Mostly like it I like the color (blue) and design, but it has been really difficult to flatten out (bumps/ripples that do not want to flat). It may be that it is a runner (the longer one), or it may just need more time. I also ordered a larger rectangular indoor/outdoor rug in a different pattern--with a border, and it seems to be flattening out better, so I am assuming it might be the pattern in the Navarre rug that makes it so hard to flatten. However, I think it is a great value, and I will definitely keep the rug. Could not beat it ffor the price! August 26, 2012
Good outdoor rug This rug is a little thinner than I expected but it works perfectly for my needs. The pattern is much more beautiful than the photo. Because it is delivered in a tight roll, I had to roll it in the opposite direction for about a week and then duct tape it to the tile to get the ends to lie flat. Not a huge issue but something I needed to do. Nice indoor/outdoor rugs. August 24, 2012
Love them! This was my first purchase from Ballard. I love these rugs! I purchased four of them, two large, two small. Love the texture and the colors. They look beautiful on my wood floors! I will certainly continue to shop with Ballard Designs! August 23, 2012
Works great for our needs, and look good too I ordered these rugs to use on our deck, that is in need of replacement, but not sure what to do yet. I ordered three - two area and one runner. THey look great on our deck, lay flat when unrolled (there were some earlier complaints that they didn't) protect our feet from splinters:) and look great! THey are on an uncovered deck, and are fairing very well through the sun and rain so far! August 22, 2012
great looking and wearing rug Had a rug just like this purchase before. Was glad to find it again. My old rug wore like iron. Exposed to the weather year round, it cleaned up well with just a blast from the hose. It didn't fade. Dried quickly after rain, snow or cleaning. After about five years and heavy daily traffic it was time for a new one. I hope this new one will do as well as the last. It's been in place for more than a month and living up to expectations. Thanks Ballard for your quality products. August 17, 2012
Thick, strong colors and durable so far. We got this for the kitchen, and so far it has held up to some pretty heavy traffic. No ripping, running, etc., and it's easy to sweep off. August 17, 2012
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Product:RW154-Navarre Indoor/Outdoor Rug
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