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If you're not happy, we're not happy. That's where our "Love It or Send It Back" policy comes in. If you're dissatisfied with your Ballard purchase for any reason, you can return it within 90 days of the ship date for an exchange or full refund* (excluding Shipping & Processing fees).

You are invited to try items within our "Bring Home Ballard: collection risk-free for 30 days. If you're not satisfied, we will refund the purchase price AND shipping costs. Bring Home Ballard items are exempt from additional discounts and free shipping offers.

If you don't absolutely love your new slipcovered seating or upholstered seating for any reason, return it within 10 days of delivery absolutely free – we'll even pay the return shipping. It's that simple. We guarantee it. Now doesn't that make you happy?

*Excludes personalized, customized, monogrammed or COM (customer's own material) unless defective.

We want you to be happy. If for any reason you are dissatisfied with your purchase, simply return it within 90 days of the ship date for an exchange or refund (excluding Shipping & Processing fees). All products are guaranteed from defects for a full year.

Please carefully inspect your order upon delivery. If you receive damaged or defective merchandise, you may contact our Customer Service department at 1-800-536-7551 and a representative will be glad to arrange a return or exchange for you.

Please note: Any items that are monogrammed, customized, Customer's Own Material (COM), or made-to-order cannot be returned or exchanged unless damaged or defective. Defective items will be exchanged unless no longer available, in which case a Merchandise Certificate will be issued. Once a returned item is received in our warehouse, the return or exchange will be processed immediately. For credit card orders, you can expect to see your refund credit within 72 hours. For check and money orders, you can expect to receive your refund check within 7-10 business days.

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Standard Delivery
Orders are shipped by standard ground and usually arrive within 3-7 business days. Items ordered at the same time may not be delivered together.

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Threshold Deliveries are made by standard truck, unloaded by the driver and placed inside the first-floor doorway, garage or covered area of your choice.

In-Home Delivery
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Items that are heavy or bulky are subject to an Oversized Delivery surcharge. This charge is listed after the item price.

Express Delivery
Express orders received by 3 p.m. EST are shipped the same day.
For items under 15 lb., the following Express Delivery rates apply:

  • Two day service, add $9.95
  • Next day service, add $19.95
  • Alaska, Puerto Rico, USVI & Hawaii, add $9.95 (Express Delivery required)


Call 1-800-536-7551 for Express Delivery charges for items over 15 lb.

Swatch Shipping
Ballard Designs offers up to 10 free swatches for all of our fabrics for a small fee of $5.95 for shipping and processing. It will take 3-7 business days for your swatches to arrive. The swatches are approximately a 3" X 3" square.

To order a fabric swatch, click here.

We do offer some rug, leather, and wallpaper swatches. To see if the swatch is available, please call us at 800-367-2775.

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Navarre Indoor/Outdoor Rug 4.4 5 297 297
Navarre Runner This runner is for a shore house so I like that it is an indoor/outdoor fabric and cleans easily. I placed a mat under it and it flattened out in a few days. The color is nice and beachy. It is not thick or extremely soft under foot but I didn't expect it to be. It is just what a beach home needs. July 17, 2013
Navarre Rug Exactly as represented and for a great price. Already had some spills and it cleans up quite easily. Not to mention it is simply smashing and has updated the room nicely. June 28, 2013
Great Rug for a Great Price This rug is great on our roof deck in the city. Note on the color - not a bright red, a slightly darker shade of red - which was exactly what I was looking for. June 14, 2013
Excellent rugs and fabric! I bought three of these rugs in black for my large covered front porch. They provide three separate areas for relaxing and entertainment and I love them. I paired them with the Sinclair Damask black easy care fabric that I bought from Ballard too. I had a lot of furniture with great cushions, but they needed to be updated with new fabric. The rugs and the fabric look beautiful on my front porch, so classy and timeless! The rugs have already been spilled on and are so easy to clean up. I have no pad/liner under them, because I was afraid of mildew, and so far they are great without any rug pad, and still very comfortable. Also, the fabric for my cushions has been simply fantastic! I have seven kids and already have been able to easily wipe off spills of drinks and chocolate on both the rugs and cushion fabric! I am extremely happy with both purchases, and will definitely purchase from Ballard again, and recommend them highly to others! Thanks!! June 10, 2013
Love it! Really like this rug...so pretty and seems durable...have it in a cabana on the beach...looks fabulous. June 3, 2013
Rug is rippled rug color not red as shown but rust. After several weeks it still does not lay flat and corner is a tripping hazard. Too costly to return it. Will avoid purchasing rugs from Ballard in the future May 31, 2013
Works perfectly for me I had looked at this rug for an area inside my back door. I have a large dog that comes in this door and she sits and waits for her feet to be wiped off. This rug works perfectly there and the quality is better than what I expected. It lays flat, cleans well, and looks very nice. The color is exactly as it looked in the magazine. I chose the black one and I would highly recommend this rug. May 27, 2013
Attractive and functional This is my second purchase of this rug. I put the old one on the porch and the new one in the kitchen. In the past, I have also purchased these for my daughters and daughter in law. Everyone's is still in good use. They remain attractive and functional. May 25, 2013
Indoor Outdoor rug My first time ordering from Ballards. The price of this rug was very reasonable, was delivered on time, packaged nicely, and looks great. Very satisfied, and looking for a sale on this item again! May 24, 2013
Very satisfied! I purchased this rug in several sizes to use on my porch, in my doorway, and in front of my kitchen sink. Looks great in all places! Durable, even with an active dog. I purchased the black ones, and am really pleased with how attractive they are. Great value for the price! May 23, 2013
cheap but so was the price I am having a hard time getting this rug to uncurl - the ends are still causing a lot of trips even with carpet tape! The color red isn't the deep color as shown in the picture. It was cheap and so was the price....so what can I say? I bought it to keep the dirty paws off the wood floor! May 13, 2013
These rugs look great. I bought one last year and it still looks new, so I bought two more in the mineral color for my other porches. These seem to be really good quality and the price is great! May 11, 2013
pretty in the color mineral Easy ordering, quick delivery and packaged well. Looks great with a brown sofa and brightens up the room. I've ordered area carpets from Ballard before and would not hesitate to order from them in the future. May 10, 2013
Don't forget the bathroom Using my new rugs in my master bath. They look great. Hold up to water. Stylish. May 4, 2013
Great product The coloring and sizing was exactly as stated in the magazine. Using one of the rugs at the back door for the dog and is great to be able to rinse off to clean. April 30, 2013
Love the color I've already hosed the pollen off once and it looks great! Once we got the color right, I loved it! Your customer service reps helped even when UPS delivered me the wrong rug a second time. Thanks! April 27, 2013
Durable and pretty. This product is under heavy foot traffic and has yet to exhibit any wear. The color is lovely...I would purchase again. April 25, 2013
Love the outdoor rug The outdoor rug is great, materials are good quality and color and size is perfect. A great value. April 24, 2013
Great value I got the black one and I really, really like it. It does a lot for the room for not that much money. Have one in living room and the runner in hallway. Looks like they will hold up. Very pleased with the purchase. April 24, 2013
not as cute as picture While I will keep this rug, I cannot say that it is my favorite purchase. The color is not nearly as vibrant (red) as the picture. I use the rug indoors and hoped that it would provide a "pop" of color...disappointed it doesn't. April 23, 2013
good style, color I am using this rug indoor under my casual dining table. It looks great and adds a pop of color to the room that has a big window to the outdoors so the green is perfect. I bought it for it's easy care if food gets spilled on it. So far, so good. April 21, 2013
Exactly as shown This product is exactly what I saw on-line. No surprises. It is perfect for our deck. We ordered the brown and it is exactly the same color as listed. Very happy, and the price is terrific! April 21, 2013
Nice design, durable quality I purchased this rug in the brown and black. I got a black runner and the brown for an entryway rug. The black rug is very nice and seems to flatten out very well. The brown rug is just a wreck and won't flatten out and actually looks like it is permanently kinked in some areas. I have the brown rug sitting under a set of books in hopes it flattens out. The design of the rugs is good but the black rug appeared to be a better quality than the brown. April 20, 2013
Two out of three rugs were satisfactory. The brick red carpets were what I was looking for; simple pattern and color for a front porch. The blue/green carpet was an off color that I was not expecting. April 18, 2013
Product "Navarre rug" didn't match earlier purchase A couple years ago I purchased several Navarre rugs. One was worn so I tried to replace it with another of the same size and color. The color was different and the two rugs, supposed to be placed in the same room, do not match. A disappointment! You must monitor your vendors to better assure they are producing the same product. April 18, 2013
outstanding runners!!! These runners are perfect!! I have them in high traffic areas inside the house, and we have a small horse farm so these runners definitely see mud!! I rinsed them off w/ a hose & the runner dried in the sun very quickly! They look beautiful and the price is amazing for such great runners!! I will only buy these runners from now on & I highly recommend them!!! They look beautiful and withstand constant traffic & vacuuming!! They're perfect!! :) April 13, 2013
This rug is perfect! My new outdoor rug brings a cohesiveness to my outdoor living space that did not exist before. Even my decorator loves the new look. I now have a 'high-end' outdoor space that did not have a 'high-end' price! Thank you Ballard Design! April 10, 2013
great door rug I had read that the gray color had a blue undertone and that influenced my purchase. The color matches my room perfectly. I have the small size and use it as an indoor door mat. Very happy with my purchase and the price is amazing. April 6, 2013
indoor outdoor rugs I have purchaed one other rug from on other expensive catalog only to find the quality to be poor compared to the Ballard rugs. These indoor/outdoor Ballard rugs, we have several, are used indoors, in areas that have cats and a dog walking on them. In the family room,and dining rooms, there are three Ballard rugs, cats can not claw them up, dogs do not have any adverse effects on them These rugs look great all the time. Easy to spot clean and vacuum. My recent rug is a runner, in the sun room, mud, rain and dog traffics on this rug. It stays beautiful at all times. I really recommend these Ballard rugs 100%. April 6, 2013
Great indoor rug. I'm using my Navarre rug in a high traffic area between my kitchen and family room. It's the sage color and seems to blend in well with just about anything as it's kind of quiet and understated. One of my cats has decided to use it to sharpen her claws, which had me worried at first. The good news is that the rug is very strong and not one thread has come undone even though the cat goes to town on it constantly. It's truly amazing. It could be sold in a pet store! I bought both the sage and the reddish color and I love them both. April 6, 2013
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Product:RW154-Navarre Indoor/Outdoor Rug
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