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If you're not happy, we're not happy. That's where our "Love It or Send It Back" policy comes in. If you're dissatisfied with your Ballard purchase for any reason, you can return it within 90 days of the ship date for an exchange or full refund* (excluding Shipping & Processing fees).

You are invited to try items within our "Bring Home Ballard: collection risk-free for 30 days. If you're not satisfied, we will refund the purchase price AND shipping costs. Bring Home Ballard items are exempt from additional discounts and free shipping offers.

If you don't absolutely love your new slipcovered seating or upholstered seating for any reason, return it within 10 days of delivery absolutely free – we'll even pay the return shipping. It's that simple. We guarantee it. Now doesn't that make you happy?

*Excludes personalized, customized, monogrammed or COM (customer's own material) unless defective.

We want you to be happy. If for any reason you are dissatisfied with your purchase, simply return it within 90 days of the ship date for an exchange or refund (excluding Shipping & Processing fees). All products are guaranteed from defects for a full year.

Please carefully inspect your order upon delivery. If you receive damaged or defective merchandise, you may contact our Customer Service department at 1-800-536-7551 and a representative will be glad to arrange a return or exchange for you.

Please note: Any items that are monogrammed, customized, Customer's Own Material (COM), or made-to-order cannot be returned or exchanged unless damaged or defective. Defective items will be exchanged unless no longer available, in which case a Merchandise Certificate will be issued. Once a returned item is received in our warehouse, the return or exchange will be processed immediately. For credit card orders, you can expect to see your refund credit within 72 hours. For check and money orders, you can expect to receive your refund check within 7-10 business days.

Special delivery methods are noted in the item description.

Standard Delivery
Orders are shipped by standard ground and usually arrive within 3-7 business days. Items ordered at the same time may not be delivered together.

Threshold Delivery
Threshold Deliveries are made by standard truck, unloaded by the driver and placed inside the first-floor doorway, garage or covered area of your choice.

In-Home Delivery
In-Home Deliveries are made by standard truck, placed inside your home wherever you like, inspected, and the packaging removed. Please allow an additional 2-3 weeks from Ship Date for your order to arrive. An agent will call to schedule your delivery. (Not available in all states.)

O/S (Oversized) Delivery
Items that are heavy or bulky are subject to an Oversized Delivery surcharge. This charge is listed after the item price.

Express Delivery
Express orders received by 3 p.m. EST are shipped the same day.
For items under 15 lb., the following Express Delivery rates apply:

  • Two day service, add $9.95
  • Next day service, add $19.95
  • Alaska, Puerto Rico, USVI & Hawaii, add $9.95 (Express Delivery required)


Call 1-800-536-7551 for Express Delivery charges for items over 15 lb.

Swatch Shipping
Ballard Designs offers up to 10 free swatches for all of our fabrics for a small fee of $5.95 for shipping and processing. It will take 3-7 business days for your swatches to arrive. The swatches are approximately a 3" X 3" square.

To order a fabric swatch, click here.

We do offer some rug, leather, and wallpaper swatches. To see if the swatch is available, please call us at 800-367-2775.

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Navarre Indoor/Outdoor Rug 4.4 5 276 276
updates instantly! looks so sharp in my laundry room, which also has an entry door. Lies flat and has a great repeating design. I got the black and just love it July 3, 2012
nice for indoors too It looks as pictured, nice light green and works well indoors too. September 1, 2013
Fantastic Purchase I love these rugs! I too, like many other purchasers of these rugs, bought them for indoor use as they are dog-friendly. I bought two red, in two different sizes. They really make the room! Our pooches are making good use of them and the clean up is so easy! May 10, 2012
Great Rug I love this rug, I was looking for something to go in my front room under the entrance table. The room is a light gray so this fit perfectly to compliment the room. I love delicate design and size. Great piece! August 22, 2013
Spill away!! I absolutely love the carefree indoor/ outdoor rug collection. They are elegant and yet virtually indestructible. I have one in my dining room, two in my kitchen. When anyone accidentally spills food or wine I spritz it with some water and mop it up with a cloth and forget about it! April 6, 2012
great for home with pets I have two Pembroke Corgis that make having a beautiful rug in my home very challenging. It is so easy to keep this rug clean. It vacuums and spot cleans beautifully. The pattern works nicely with the decor of my room. Not too busy-- understated and pretty. March 31, 2012
This product is a great buy. The Navarre rug arrived within 5 days, and was everything I had hoped for. I have 3 dogs and it is very easy to clean, you can just wipe it off. It adds a nice touch of color to my diningroom entrance and is a great value. April 4, 2012
Excellent choice. I love the rug and have placed it in the entryway from the garage into the laundry room. Very pretty and practical for the site. April 12, 2012
Great rug! This is great value for a beautiful rug! I just left it stretched outside in the cool, damp nights and sun for a couple of days to straighten it out. It looks great in my family room and I hope it lasts as well as it seems it will. Thank you for such good quality! February 25, 2012
Indoor/Outdoor Rugs I have purchased several indoor/outdoor rugs for my home. The colors and variety of patterns and textures make it ideal to decorate and warm up any space. They are easy to clean and are a great quality for the price. I love them all! February 22, 2012
Great rug for high traffic area! great color in my kitchen. Haven't needed to clean it yet, but does get a lot of traffic. Wish it was a little thicker or more plush. Other wise has been great! August 10, 2013
Great Value Really like this rug inside my front door! I took the advice of another reviewer and steam ironed it to make it lay flat. It is a great rug at a very good price. February 19, 2012
Love This Rug! Not only does this rug add great color, pattern, and texture to a room. It is the perfect rug for pet owners. It looks great - and doesn't trap in pet hair or pet odors! (And comparatively, a real bargain.) January 22, 2012
Lovely and durable I love it! I have several of the indoor/outdoor rugs in my home and they are so durable and easy to clean...and keep clean. Especially since I have 2 dogs, 2 cats and a 4year old that are either spilling things on them, tracking mud through on them, or otherwise. December 22, 2011
Just Right! I used it on my deck. It catches the stuff that everyone deposits from their feet. The color is true. The size is great for double doors. August 7, 2013
Love it!! Got it for my kitchen and it works out well. I put it under the table and with pets and and a little grandchild, it works well. Color is bright. January 19, 2012
Great color and design This rug puts me in a good mood every time I walk into my kitchen. The green is very soothing and yet it brightens the room. It is stain resistant. I didn't buy a pad for underneath but it is fine. December 25, 2011
Great rug(s) This is the second rug I have purchased in that pattern from Ballard. They wear better than any of the outdoor rugs I have ever purchased from Ballard or other companies. Just ask my 2 cats and 2 Golden Ret. about their durability. October 16, 2011
I really like my rug I have a beach cottage with hardwood floors and this is the best type of rug to have indoors for the summer. I think I will put it outside in the winter. It definitely needs a Rug Pad for the house. The rug seems to be of good quality. July 26, 2013
Great rug, perfect for our screened-in porch! Our recent purchase of an outdoor rug from your catalog ended our long search! For 2 years we have been looking for the right size and color rug to compliment our porch. We found it when we opened your catalog and we couldn't be happier! Thank you for your quality product and excellent communications throughout the transaction...we will be back! June 13, 2011
This indoor/outdoor rug was the right choice for high-traffic area. I was looking for an area rug that was easy to take care of in a smallish dining room area that receives a lot of foot traffic. The color was perfect, the design subdued, and the name, Navarre, appropriate for our Basque household. The price was competitive, too. August 20, 2011
Great product, performs great in a busy area I use the rug in the entrance foyer of my home, a very busy area, and we have a fair amount of rain and snow in Kentucky. Stands up well and looks good. I like the option of using indoors or outdoors, I may switch it to the covered front porch in the summer. I don't remember the amount I paid for the rug but I do remember it was a good value. I would recommend the product without reservations. March 16, 2011
Great design! I ordered this rug for my living room because of it's sturdiness and easy cleaning (pets and distinct traffic pattern) but I love it even more for it's style! July 27, 2013
Great Rug I have used this rug on a Deck and it has withstood everything that the weather could dish out and has stood up beautifully. I am very pleased with it. September 29, 2011
Love it, great value I have a runner in black in the kitchen. It's perfect for keeping water off the floor when doing dishes, etc. I have received compliments on it. Over time, the edges get a little fuzzy (like fuzz on your sweater from friction) but for the price, I don't mind. I plan on trimming the edges with scissors and it will probably look like new. April 23, 2011
Navarre Runner This runner is for a shore house so I like that it is an indoor/outdoor fabric and cleans easily. I placed a mat under it and it flattened out in a few days. The color is nice and beachy. It is not thick or extremely soft under foot but I didn't expect it to be. It is just what a beach home needs. July 17, 2013
Love It The only regret I have is not getting it bigger...but it's pretty...I love it...it brigthens my balcony up... It looks better in person.. September 2, 2011
pattern and color is beautiful I purchased the gray pattern. I wish I had ordered the larger one but the two I ordered look great ! July 24, 2013
navarre indoor outdoor rug love love love all the rugs in this line. Wish you made more sizes such a 9x18. Great if u have pets! Love the navarre rug August 15, 2011
Close to Perfect I purchased the rug for our screened porch. I love the look and it has transformed the porch. The problem is that it doesn't lay totally flat, no matter how long I've tried to 'weigh' it down. As a result, it's been stumbled over several times. May 12, 2011
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