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If you're not happy, we're not happy. That's where our "Love It or Send It Back" policy comes in. If you're dissatisfied with your Ballard purchase for any reason, you can return it within 90 days of the ship date for an exchange or full refund* (excluding Shipping & Processing fees).

You are invited to try items within our "Bring Home Ballard: collection risk-free for 30 days. If you're not satisfied, we will refund the purchase price AND shipping costs. Bring Home Ballard items are exempt from additional discounts and free shipping offers.

If you don't absolutely love your new slipcovered seating or upholstered seating for any reason, return it within 10 days of delivery absolutely free – we'll even pay the return shipping. It's that simple. We guarantee it. Now doesn't that make you happy?

*Excludes personalized, customized, monogrammed or COM (customer's own material) unless defective.

We want you to be happy. If for any reason you are dissatisfied with your purchase, simply return it within 90 days of the ship date for an exchange or refund (excluding Shipping & Processing fees). All products are guaranteed from defects for a full year.

Please carefully inspect your order upon delivery. If you receive damaged or defective merchandise, you may contact our Customer Service department at 1-800-536-7551 and a representative will be glad to arrange a return or exchange for you.

Please note: Any items that are monogrammed, customized, Customer's Own Material (COM), or made-to-order cannot be returned or exchanged unless damaged or defective. Defective items will be exchanged unless no longer available, in which case a Merchandise Certificate will be issued. Once a returned item is received in our warehouse, the return or exchange will be processed immediately. For credit card orders, you can expect to see your refund credit within 72 hours. For check and money orders, you can expect to receive your refund check within 7-10 business days.

Special delivery methods are noted in the item description.

Standard Delivery
Orders are shipped by standard ground and usually arrive within 3-7 business days. Items ordered at the same time may not be delivered together.

Threshold Delivery
Threshold Deliveries are made by standard truck, unloaded by the driver and placed inside the first-floor doorway, garage or covered area of your choice.

In-Home Delivery
In-Home Deliveries are made by standard truck, placed inside your home wherever you like, inspected, and the packaging removed. Please allow an additional 2-3 weeks from Ship Date for your order to arrive. An agent will call to schedule your delivery. (Not available in all states.)

O/S (Oversized) Delivery
Items that are heavy or bulky are subject to an Oversized Delivery surcharge. This charge is listed after the item price.

Express Delivery
Express orders received by 3 p.m. EST are shipped the same day.
For items under 15 lb., the following Express Delivery rates apply:

  • Two day service, add $9.95
  • Next day service, add $19.95
  • Alaska, Puerto Rico, USVI & Hawaii, add $9.95 (Express Delivery required)


Call 1-800-536-7551 for Express Delivery charges for items over 15 lb.

Swatch Shipping
Ballard Designs offers up to 10 free swatches for all of our fabrics for a small fee of $5.95 for shipping and processing. It will take 3-7 business days for your swatches to arrive. The swatches are approximately a 3" X 3" square.

To order a fabric swatch, click here.

We do offer some rug, leather, and wallpaper swatches. To see if the swatch is available, please call us at 800-367-2775.

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Navarre Indoor/Outdoor Rug 4.4 5 276 276
These products have problems. The larger rug is not truly rectangular and it is darker than the 2 smaller rugs. October 16, 2011
Navarre Indoor/Outdoor Rug This is a really nice indoor/outdoor rug with a great pattern. It's wearing very well and looks good even with the heavy traffic coming in/out of my front door. My only issue is the color in the catalog was darker than the actual rug I received. I would have preferred it to be a little darker in shade. But overall, it's excellent. March 16, 2011
Great rug Purchased this rug in blue for a beach house powder room. Color was exactly as shown and not rough on your feet so suitable to use indoors. Very happy with purchase! August 9, 2011
Like it alot. Does exactly what I want. Dries very quickly. I left it to "unfurl" in the sun for a couple hours, and it went perfectly flat. August 22, 2011
The color is great! I ordered runner to use in my kitchen. It will not stay flat. Have on pad but it moves and I have tripped several times. Will have to take up. August 8, 2011
Sturdy yet soft Great outdoor rug! Stayed outside all winter in New England and just swept the snow right off! Dries quickly and has not faded. Keeps feet cool in summer on the hot deck. Soft enough for kids to sit on too! Makes the entry way more inviting and pulled together. March 16, 2011
Beautiful Goes great in my bathroom. Works great as a step rug for the Soaking Tub. June 19, 2011
Great color and durability After redoing the porch cushions for an upcoming wedding, I ordered this rug and just loved the vibrant color. I am still using this rug now after 3 years on an open and sunny porch. It has held up well and continues to add a nice pop of color and warmth. After a rain, it dries quickly and is easy to sweep or blow off. I would recommend this rug because of the quality and the color. November 7, 2013
wonderful, durable rug I ordered this rug for my kitchen and love it. After a few days of flattening out - it has been great. Easy to wipe and clean up, comfortable and protects my hardwood floors. Looks great in red!!! November 13, 2013
Great rug This rug arrived in a very timely manner and was better quality than I expected for the price. Overall I am quite pleased with this purchase. November 13, 2013
I have two and am going to order one more! I ordered this in the smallest size for in front of exterior doors. I have found I need one more. The red is true to the picture. I have had a black runner in a different pattern for several years that's why I was confident in ordering these. Love the price, color selection, and wearability. February 26, 2013
Attractive and serviceable Great for high traffic areas, attractive and works well with my decor November 6, 2013
Love these indoor/outdoor rugs! This product is the perfect addition to our outdoor patio. November 2, 2013
Loved the color and pattern. I am using the rug in our mud room which sees a lot of traffic. I haven't had to clean it yet bou am hoping it is as easy as advertised. I love the medallion pattern which goes well in our traditional styled home. I thought the color was a bit brighter than pictured but it ended up working in the room anyway! It definiately needs a rug pad. October 23, 2013
Not quite what I expected This rug was to replace one exactly like it that have enjoyed. However this one does not really look like the one I have, it has a lot less fiber and color. When I first put it down, I thought I had the wrong side up. January 28, 2013
Looks and feels great. We purchased a small size for our front porch sitting area. Will not be out for a full summer this season, although we may keep it out year round. The fabric is softer than we anticipated. Color is just like the catalog. Very happy with it. August 17, 2011
These rugs are classically attractive and durable. When I ordered two of these rugs for my high-traffic entry way, I was concerned that the pattern may read a little too Navajo-inspired. They are not. The medallions are subtle and lovely, not overly busy. I was also very happy with the dark brown color. It is more of a milk chocolate, not a dark espresso. Thank you for making such high quality rugs. October 18, 2013
Product "Navarre rug" didn't match earlier purchase A couple years ago I purchased several Navarre rugs. One was worn so I tried to replace it with another of the same size and color. The color was different and the two rugs, supposed to be placed in the same room, do not match. A disappointment! You must monitor your vendors to better assure they are producing the same product. April 18, 2013
easy-peezey I got the black runner for my kitchen that has hardwood floors. Done. Cleaning is simple- its so light weight I shake it over the deck and wipe off anything more sticky. One corner turns up a little on ours...I put that towards the non-used area...its not a visible concern. October 7, 2013
Elegant accent Elegant, practical accent for use in kitchen with black appliances. Reasonable price. October 6, 2013
Love product but packaging left permanent ridges in rug and the is a color variation in a triangle shape at one end. I have this rug in my kitchen from 3 years ago and love it. I ordered it in red for our mountain condo and was extremely disappointed because the way it was tightly rolled up has left permanent ridges in the rug. The obviously was a dye error on one part at the end of the rug. If it weren't so much trouble I would have sent it back but the shade of red is perfect for the room and it is a dark entry hall so people will probably not notice the ridges. It is such a shame because it is a great rug and design, and it would have been perfect were it not for the way it was packaged to ship (my earlier rug did not have those ridges. I think it maybe was rolled on a cardboard cylinder where this one was just rolled up tightly on itself). July 2, 2012
Great rugs Got the green and I love them. Have hardwood floors so need a rug pad, also dogs so they are so easy to clean and look great! September 27, 2013
Great rug, great price. The rug is great. Color very true to what was shown in catalog. We are using this runner in our hallway, so indoor/outdoor is perfect for hall traffic. September 26, 2013
Not the Ballard quality I have come to expect I bought these to replace 2 Navarre rugs that I bought 3 years ago. The originals were so well made and long lasting. The new ones I purchased are not the same. They are not the deep black, but have a more prominent beigey background. There were several globs of glue on the corners. I am disappointed that they are not the same quality as the ones I bought from Ballard 3 years ago. I'm still using the old rug at the front door, because it looks better than the new one! July 18, 2012
fabulous rugs I have a large indoor/outdoor Navarre rug outside in my patio area and have a "hallway" rug in my bathroom....they are fabulous. I've tried other hallway rugs in my bathrooms but the backing sticks to the floor. Love the colors. Easy to clean off. August 30, 2012
Not as I'd thought This is a lightweight rug that slides easily. Can't use where intended (hard wood floor), but not worth sending back. Really more of an outdoor rug in feel. September 7, 2013
Great rug for my beach cottage The rug looked exactly the photos on line. I have rinsed it once with a water hose and it dried quickly. I am extremely pleased with the rug's performance handling traffic from my Standard poodle and two cats. I expect that it will give me many years of service. Plan on purchasing other rugs for the rest of the cottage. August 29, 2013
It looks like an inexpensive outdoor rug Can't get the lumps out (from being rolled up during shipping); color is a watery green; it doesn't look like a hefty rug (as it did in the picture!) July 18, 2012
This product is exactly as depicted in catalog. This is an indoor/outdoor rug that looks like the picture in the catalog. It has a rough texture and looks great on the floor, I ordered another one. Great value July 3, 2012
Stylish & durable Great colors, very true to the catalog pictures. I'm using the rug in my front hallway, and it looks fantastic. I've had it for a month and it's holding up well. July 2, 2012
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