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If you're not happy, we're not happy. That's where our "Love It or Send It Back" policy comes in. If you're dissatisfied with your Ballard purchase for any reason, you can return it within 90 days of the ship date for an exchange or full refund* (excluding Shipping & Processing fees).

You are invited to try items within our Best of Ballard collection risk-free for 30 days. If you're not satisfied, we will refund the purchase price AND shipping costs. Best of Ballard items are exempt from additional discounts and free shipping offers.

If you don't absolutely love your new slipcovered seating or upholstered seating for any reason, return it within 10 days of delivery absolutely free – we'll even pay the return shipping. It's that simple. We guarantee it. Now doesn't that make you happy?

*Excludes personalized, customized, monogrammed or COM (customer's own material) unless defective.

We want you to be happy. If for any reason you are dissatisfied with your purchase, simply return it within 90 days of the ship date for an exchange or refund (excluding Shipping & Processing fees). All products are guaranteed from defects for a full year.

Please carefully inspect your order upon delivery. If you receive damaged or defective merchandise, you may contact our Customer Service department at 1-800-536-7551 and a representative will be glad to arrange a return or exchange for you.

Please note: Any items that are monogrammed, customized, Customer's Own Material (COM), or made-to-order cannot be returned or exchanged unless damaged or defective. Defective items will be exchanged unless no longer available, in which case a Merchandise Certificate will be issued. Once a returned item is received in our warehouse, the return or exchange will be processed immediately. For credit card orders, you can expect to see your refund credit within 72 hours. For check and money orders, you can expect to receive your refund check within 7-10 business days.

Special delivery methods are noted in the item description.

Standard Delivery
Orders are shipped by standard ground and usually arrive within 3-7 business days. Items ordered at the same time may not be delivered together.

Threshold Delivery
Threshold Deliveries are made by standard truck, unloaded by the driver and placed inside the first-floor doorway, garage or covered area of your choice. Delivery is typically 2-3 weeks from the date item is shipped but may vary depending on your residence and location of shipment pickup.

In-Home Delivery
In-Home Deliveries are made by standard truck, placed inside your home wherever you like, inspected, and the packaging removed. Please allow an additional 2-3 weeks from Ship Date for your order to arrive. An agent will call to schedule your delivery. (Not available in all states.)

O/S (Oversized) Delivery
Items that are heavy or bulky are subject to an Oversized Delivery surcharge. This charge is listed after the item price.

Express Delivery
Express orders received by 4 p.m. EST are shipped the same day.
For items under 15 lb., the following Express Delivery rates apply:

  • Two day service, add $9.95
  • Next day service, add $19.95
  • Alaska, Puerto Rico, USVI & Hawaii, add $9.95 (Express Delivery required)

Call 1-800-536-7551 for Express Delivery charges for items over 15 lb.

Swatch Shipping
Ballard Designs offers up to 10 free swatches for all of our fabrics for a small fee of $5.95 for shipping and processing. It will take 3-7 business days for your swatches to arrive. The swatches are approximately a 3" X 3" square.

To order a fabric swatch, click here.

We do offer some rug, leather, and wallpaper swatches. To see if the swatch is available, please call us at 800-367-2775.

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Rated 4.5 out of 5 by 347 reviewers.
Rated 5 out of 5 by These are very durable I bought this same rug years ago, it is at our back door that gets used a lot in all weather, muddy boots, snowy boots, kids, animals... and what have you. It still looks fantastic, so when I need to replace a wool rug that the dog likes to scratch his back on, I had no question I needed to get an indoor/outdoor. The color is as pictured and I am pleased (the dog likes it) it is such a no worry rug! February 19, 2015
Rated 5 out of 5 by used in mudroom We bought this solely based on reviews, as I am thinking many consumers do when ordering online (only) products. I decided on this for a mudroom area coming in the house from our garage. It's been on the floor, atop a rug pad, for about 3 weeks. No issues or problems. It is a high traffic area. For the price, it is a decent product. January 30, 2015
Rated 2 out of 5 by Creases After reading the first 3 dozen or so reviews I began wondering how I could be the only one with this problem of permanent creases in the rug. As I read on I realized I wasn't. Yes the rug looks good, no problem with the color or weight, but almost a month after receiving them they still have severe creases from being rolled so tight. It's super annoying and makes the quality look completely inferior. Ballads said I can send it back but I am torn because I do like the way they look and do not want the hassle of return. I will try steaming them as recommended by another reviewer but seems like an awful lot of trouble that I don't need! January 28, 2015
Rated 5 out of 5 by Perfect for a home with dogs! These attractive rugs are perfect in our home. They provide sure-footed navigation for our dogs on our wood floors. They stay where they are placed. And, they are so easy to clean! January 21, 2015
Rated 5 out of 5 by a winner Have this rug in two different colors -- the red & the gray. Love them both. Beautiful, rugged, easily cleaned. One is used as an outdoor mat at the front door. The other one is an inside rug. December 31, 2014
Rated 5 out of 5 by high traffic I put this one at my back door and the chevron from Ballard at my front door. Both in complimentary colors. I love them! Nice umph for my doors. The back door gets more wear (4 young kids) and has gotten dingy looking already. I look forward to hanging and hosing off in the spring. It looks to hold up well. December 28, 2014
Rated 5 out of 5 by Nice rugs!! I first bought the 4 x 6 Navarre rug for my kitchen. When I received it, I liked it so well that I ordered a 5 x 8 for under my table and chairs. When you offered free shipping, I later ordered 2 of the smallest rugs to place by the entry doors. These rugs are colorful and attractive and easy to clean (so far, I have just vacuumed on occasion). They add a little extra color to my cottage style home at a reasonable price. I did buy rug pads to use under the rugs so that they wouldn't slide around on my laminate floors. So far, I am very pleased with these rugs. December 28, 2014
Rated 5 out of 5 by Looks as represented in catalog! I'm using the runner in my kitchen between the stove and the sink that is a runway for anyone cooking...and the dog! I'm most excited that I will be able to take it outside and literally hose it off! December 20, 2014
Rated 5 out of 5 by Great outdoor rug This is a great outdoor rug at an excellent price. It was exactly what I needed for my patio. December 18, 2014
Rated 4 out of 5 by Exactly what we needed We bought this rug (jn brown) to use in front of our French doors leading from the dining room to the backyard. It is where the dogs go in and out and everybody was tracking in mud and salt right onto a fine Persian carpet and hardwood floors. I love that it can be hosed off when dirty. A feature I particularly like is that it does NOT have a canvas backing. We purchased another indoor/outdoor rug from Ballard in the past and the cotton canvas backing grew mold because it was often wet. Those thicker indoor/outdoor rugs with the backing have their merits, but really need to stay dry. In the spring, we are planning to order a larger size to use outdoors. All in all: a great price and a quality item. Note: we like the subtle brown color, because it is attractive without stealing the show from the rest of the decor in the room, but it is much lighter than in the photos. We would have preferred the darker look. December 17, 2014
Rated 5 out of 5 by Nice looking and easy to clean. I loved the first one so much I ordered two more! Great for the entry way in a home that has two big dogs that like to track in dirt from tyhe outside. Nice looking and easy to clean! December 11, 2014
Rated 5 out of 5 by Just what I needed for a new sunroom!!! I bought these rugs to help reduce the cold drafts coming up through the wood plank floor in our sunroom. I cut carpet pad to fit under each size and laid the rolled out rugs over each pad. It works beautifully!!! Raised the temperature in the room 8 to 10 degrees. As for the ridges in the carpets that many experience, we live in Alaska, where shipping in the cold belly of an airplane may make this even worse. When I got my rugs, I placed each one, unrolled in front of one of our fireplaces ( at a safe five feet plus ) and left them for a few days. This lessened the effect of the ridges.Since the material in the rugs is a synthetic, it did respond to the warmth quite well. Now, three weeks later, the ridges are all but gone!!! I love the cheerful red color!! and even with snow on the ground outside, my garden room has the appearance of inviting and warm!!! December 6, 2014
Rated 5 out of 5 by perfect Bought one for my kitchen and one for mudroom. They look great, take high traffic, easy to vacuum. No pilling or shedding. Very happy December 5, 2014
Rated 5 out of 5 by Touch of Color This rug added just the subtle color I was looking for in my living room! Great piece. November 24, 2014
Rated 2 out of 5 by Not as expected. Purchased this rug for entrance in our Apartment for the winter months. While it serves it purpose the quality was not as nice as other indoor/outdoor rugs I have purchased elsewhere.It is very stiff and not great under foot. I would recommend Ballard use a higher grade material for there indoor/outdoor rugs. While the price is reasonable the quality is lacking. November 23, 2014
Rated 5 out of 5 by Distinct colors and subtle pattern. I needed something to perk up a slate tile floor covering in my kitchen. This was perfect with the flooring and cherry cabinets. This plus the rug pad make the flooring very comfortable. November 22, 2014
Rated 5 out of 5 by Great rug for our porch We purchased the Navarre rug in chocolate to coordinate with the Monterray rug (also in chocolate- purchased 3 years ago) for a sitting area in our screened-in porch. Very pleased with design and quality. These rugs are very durable and hold up just fine over all types of our mid-Atlantic weather. November 8, 2014
Rated 5 out of 5 by rug looks great in my foyer. Perfect size. I've recently had hardwood floors put in so needed a few rugs. This rug is perfect in my foyer and looks very nice. It's simple lines go well with other rugs. One under my dining room table and chairs, a runner in my extra bedroom. My yoga mat fits underneath just fine! November 5, 2014
Rated 4 out of 5 by Nice variety of sizes! We ordered a larger rug to define our breakfast room, and smaller rugs for the other kitchen areas (sink, stove, back door). They are nice quality and will be decorative and practical at the same time. The large rug has been unrolled for several weeks while waiting for completion of our kitchen remodel, and the "wrinkles" have yet to come out. Rolling the rugs, especially the larger ones, on a shipping tube would be a great idea which could assure a smooth floor covering. I am hoping the problem will resolve itself. October 4, 2014
Rated 2 out of 5 by Blue is just that ... I suppose everyone's computer monitor is different and many colors shown on site -- and even in the catalog -- may be a bit "off" from what we are expecting but the "blue" Navarre rug was WAY OFF! In both the catalog and on line the blue presents itself as a dark -- though not navy -- blue. In fact, the rugs that arrived could best be described as a light "denim" blue. Ghastly when in the vicinity of dark blue rugs in adjoining rooms. Very disappointing but, since I got them on sale, it would hardly be worth my returning them at a cost of $8.95 each so guess I'll just keep them as doormats. Probably best suited for outdoors (as opposed to INDOOR/Outdoor) as they are stiff and scratchy and I can't imagine you'd want them indoors. October 2, 2014
Rated 4 out of 5 by Very nice indoor-outdoor rug I ordered the chocolate brown rug--true brown, nice color. Rug is thin and wont create a tripping edge. September 11, 2014
Rated 5 out of 5 by Just what were looking for We wanted a rug in front of our computer desk on a hardwood floor. The rug provides a perfect protecting surface between our rolling office chair and the floor. August 24, 2014
Rated 1 out of 5 by Not so good I am disappointed with the 3 Navarre Indoor/Outdoor Rugs I purchased August 2014. While the color and sizing is good, the rugs were shipped without rolls inside to keep the rugs smooth. The largest rug and the runner rug were somewhat flattened in shipment (possibly due to their size?). The 2' x 3' rug was okay. When I unrolled the rugs from their packaging, they unrolled like an accordian! Now how does one get the folds out of rugs??? I believe a quality retailer like Ballard Design, whom I have used for years, could prevent this situation by including hard cardboard rolls for rugs when shipping to help prevent these folds. The rippled rugs have not flattened and who knows when or if they will. August 24, 2014
Rated 5 out of 5 by I have purchased several of these rugs. They are attractive , easy to clean and work so well in my kitchen and at the front and back entrances. Thank you Ballard. You are a pleasure to do business with. August 9, 2014
Rated 5 out of 5 by Excellent rug! I've had this rug for at least a year now and it doesn't look any different than when I got it and it is at my front door. It is easy to clean and wears extremely well. Definitely a great rug. Pick one you really like because it will last! August 2, 2014
Rated 5 out of 5 by Exceptionally sturdy on hardwood floors Love how "heavy duty" this rug looks on my hardwood floor. The color is so rich looking--what a nice decorative "pop" for only being a rug! July 27, 2014
Rated 5 out of 5 by Exactly what I expected I love your indoor/outdoor rugs, they are great and inexpensive changes to the kitchen - I love them! July 16, 2014
Rated 5 out of 5 by Great Rug! I'm very happy with the quality of the rug. The color is great. I purchased it for my laundry room, which we walk through to get to the garage, so it gets a lot of foot traffic. I noted that others wrote about how it didn't lay flat when you first unrolled it, but after one day on the floor it looked great! I did purchase a rug pad for it from Ballard, and it holds it in place on my tile floor. I wouldn't hesitate to purchase, and will be purchasing more for my outside patio. July 12, 2014
Rated 5 out of 5 by Navarre indoor/outdoor rug great find Purchased this runner for my kitchen island area. It is perfect! Love the fact that it was reasonable priced. It does not show the dirt in this busy area. So easy to Clean. I just vacuum it. Exactly what I was looking for As I have tried other runners that showed the dirt or stains And felt like I was constantly cleaning them. Very pleased with this purchase. July 11, 2014
Rated 3 out of 5 by Think this through Before ordering this rug I read the many reviews that mentioned how difficult the rug was to straighten out. My husband assured me that we could handle that and we found that aspect of the rug to be fine. The marks from being rolled up left after a couple of weeks. However, the off-gassing of the rug has taken a long time. We put the rug on the screened in porch for six weeks before we could actually bring it in the house. The odor is still present but quite tolerable and we like the rugs in our kitchen where they reduce wear and tear on our wood floors. July 9, 2014
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Product:RW154-Navarre Indoor/Outdoor Rug

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