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If you're not happy, we're not happy. That's where our "Love It or Send It Back" policy comes in. If you're dissatisfied with your Ballard purchase for any reason, you can return it within 90 days of the ship date for an exchange or full refund* (excluding Shipping & Processing fees).

You are invited to try items within our "Bring Home Ballard: collection risk-free for 30 days. If you're not satisfied, we will refund the purchase price AND shipping costs. Bring Home Ballard items are exempt from additional discounts and free shipping offers.

If you don't absolutely love your new slipcovered seating or upholstered seating for any reason, return it within 10 days of delivery absolutely free – we'll even pay the return shipping. It's that simple. We guarantee it. Now doesn't that make you happy?

*Excludes personalized, customized, monogrammed or COM (customer's own material) unless defective.

We want you to be happy. If for any reason you are dissatisfied with your purchase, simply return it within 90 days of the ship date for an exchange or refund (excluding Shipping & Processing fees). All products are guaranteed from defects for a full year.

Please carefully inspect your order upon delivery. If you receive damaged or defective merchandise, you may contact our Customer Service department at 1-800-536-7551 and a representative will be glad to arrange a return or exchange for you.

Please note: Any items that are monogrammed, customized, Customer's Own Material (COM), or made-to-order cannot be returned or exchanged unless damaged or defective. Defective items will be exchanged unless no longer available, in which case a Merchandise Certificate will be issued. Once a returned item is received in our warehouse, the return or exchange will be processed immediately. For credit card orders, you can expect to see your refund credit within 72 hours. For check and money orders, you can expect to receive your refund check within 7-10 business days.

Special delivery methods are noted in the item description.

Standard Delivery
Orders are shipped by standard ground and usually arrive within 3-7 business days. Items ordered at the same time may not be delivered together.

Threshold Delivery
Threshold Deliveries are made by standard truck, unloaded by the driver and placed inside the first-floor doorway, garage or covered area of your choice.

In-Home Delivery
In-Home Deliveries are made by standard truck, placed inside your home wherever you like, inspected, and the packaging removed. Please allow an additional 2-3 weeks from Ship Date for your order to arrive. An agent will call to schedule your delivery. (Not available in all states.)

O/S (Oversized) Delivery
Items that are heavy or bulky are subject to an Oversized Delivery surcharge. This charge is listed after the item price.

Express Delivery
Express orders received by 3 p.m. EST are shipped the same day.
For items under 15 lb., the following Express Delivery rates apply:

  • Two day service, add $9.95
  • Next day service, add $19.95
  • Alaska, Puerto Rico, USVI & Hawaii, add $9.95 (Express Delivery required)


Call 1-800-536-7551 for Express Delivery charges for items over 15 lb.

Swatch Shipping
Ballard Designs offers up to 10 free swatches for all of our fabrics for a small fee of $5.95 for shipping and processing. It will take 3-7 business days for your swatches to arrive. The swatches are approximately a 3" X 3" square.

To order a fabric swatch, click here.

We do offer some rug, leather, and wallpaper swatches. To see if the swatch is available, please call us at 800-367-2775.

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Navarre Indoor/Outdoor Rug 4.4 5 277 277
corners lift up brought 2 runners for my kitchen. Look great but can't seem to flatten the end to lay flat. will keep trying.... November 25, 2011
Great for kitchen and laundry room areas Purchased these carpets for high traffic areas and have been super satisfied. They clean up wonderfully and look great. This was an excellant purchase November 5, 2011
happy customer It is a perfect rug to complete our busy family room. We have avoided having a rug because we have 4 children under 8. So far it has been great and I haven't needed to hose it down for a cleaning yet. For the price it is definitely worth it. August 28, 2011
Very happy with this rug This rug finished my room off beautifuly. I needed some texture in the room and this worked great! It seems to be durable and looks wonderful. I have two small dogs and it seems to be holding up well to their evening wrestling matches. August 24, 2011
love the functionality I purchased this rug to go in our new sunroom/daughter's play room. I figured it would do great with spills & crumbs, etc. and it does!!! The only thing I am not really pleased with is it seems to be fraying at the edges in a couple of spots. I'm not real sure why. The only thing I can think of is that by vacuuming it it causes it to fray. All in all I love the rug! March 16, 2011
Looks great, wearing well. Nice pattern and color, is holding up well in both sun and rain. October 27, 2011
Great Value and Quality I purchased two of the Navarre indoor/outdoor rugs for the floor covering in my children's art space. The color (red) and pattern will definitely grow with them, it protects the floors, provides a nice, subtle pop of color, and it is very easy to clean up spills. Overall, I am very pleased with my purchase. April 1, 2011
Beautiful and good value. Bought for outdoor balcony and ended up using it indoors! October 2, 2011
Durable kitchen rug. I bought the brown one and I'm really pleased with it. The only problem I had is that it arrives rolled (of course) and it took a couple of weeks for the edges to flatten so no one would trip over them. Otherwise, it hides the dog food stains, is comfortable to stand on in front of the sink, and looks great. March 16, 2011
We love how it enchances our kitchen I love everything that I purchase from Ballards's. Have been doing so for years and they never cease to amaze me with the quality of all their products. August 7, 2011
Perfect Pattern For my color scheme, this rug was perfect. Also the smaller pattern suits me better, as I am not into big and bold. Yes, it is easy to wash outside as I have already found out; coffee from a friend!!! The stain came right out. Also, the rug dried quickly. May 12, 2011
excellent product I now own several of these rugs and am very pleased with them. They hold up beautifully in my kitchen and stay clean and neat. August 14, 2011
Efficient and quickly received I was delighted with my runner mat. It came when expected and looks just perfect in my hallway. Thank you, Ballard Designs. Sally August 11, 2011
beautiful, stylish, durable. it looks even better than the picture on the catalog. it is stylish, durable, resistent to dirt. It's perfect in my kitchen and bathroom. the color is soft, natural, and warm. The design is simple but still beautiful. I also bought several same rugs for my brother's house. March 16, 2011
the color was perfect I ordered this rug for a pool area. It fits perfectly in a setting with a loveseat and 2 wicker rockers. The color was strong and it laid down flat soon after it was rolled out. We just hosed it off to clean-up May 16, 2011
good rug i like this synthetic rug for both french doors that lead outside in my den. the edges don't curl up like a lot of cheaper version do, and don't present a tripping hazard. they've stood up to constant vacuuming and a hosing off and drying in the sun. i like them! March 16, 2011
Nice rug This is a great quality rug for a great price. Item was just as pictured and shipping was fast. August 8, 2011
Navarre Rug I bought the grey color for my kitchen that has a darker grey/black slate floor. It looks very classy! July 31, 2011
Great looking and easy to clean I own 2 of these rugs and they are perfect in both my kitchen and entryway. They do not look like a typical indoor/ outdoor rug- much nicer. I love the available patterns and ease of cleaning! May 14, 2011
Great rugs! I purchased two to use on our deck. I love the color and how the rugs "perked" up a small conversation area on the deck. The green seems to plant the area and makes it feel very cool - yet cozy. May 12, 2011
Perfect for under Kitchen Table I have 4 young boys so I needed a rug I could take outside and hose down if necessary... this is it! It looks great under the table, easy to vacuum, and the grey color makes my dining set pop on top of it! Great price too! April 9, 2011
Good choice not great My issue with this rug (I purchased two runners) is that even after several months (about 4), the wrinkles where the rugs were rolled up still have not come out. I do like the style and still hoping the wrinkles eventually come out. March 16, 2011
looks good! The rug looks exactly like the picture...good color and should wear well. Because it came rolled, took a few days to get it to lie straight, but it looks good now! May 19, 2011
Really made my screened in porch POP! We just received the rug, so I can't speak to the durability, but it sure does brighten up our otherwise dark screened in porch. Quality of the rug was as described. May 12, 2011
Makes the space This was the perfect addition to the area under my backyard awning. Really makes the space! July 6, 2011
This product is a great buy. I am very pleased with the Navarre indoor/outdoor rug. The color is exactly what I wanted and the texture is comfortable to walk on. The price point makes this a great buy. April 28, 2011
Beautiful! This rug is the perfect size & color. It dries quickly after the rain. It really dresses up my outdoor deck. June 10, 2011
Indoor/Outdoor Carpet The rug is darker than it appears on the web catalog. It appears to be well-made, although a bit thin. I would definitely describe it as an outdoor rug. March 17, 2011
Great base for seating area I purchased the brown-colored rug to anchor a seating area in a Florida rooom. Great neutral that isn't bland or boring. Holds up well to traffic. March 16, 2011
Good purchase Very happy with my indoor/outdoor rug. Wonderful combination of rugged durability, easy maintenance, modern design and affordable cost. Thanks. March 16, 2011
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