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If you're not happy, we're not happy. That's where our "Love It or Send It Back" policy comes in. If you're dissatisfied with your Ballard purchase for any reason, you can return it within 90 days of the ship date for an exchange or full refund* (excluding Shipping & Processing fees).

You are invited to try items within our "Bring Home Ballard: collection risk-free for 30 days. If you're not satisfied, we will refund the purchase price AND shipping costs. Bring Home Ballard items are exempt from additional discounts and free shipping offers.

If you don't absolutely love your new slipcovered seating or upholstered seating for any reason, return it within 10 days of delivery absolutely free – we'll even pay the return shipping. It's that simple. We guarantee it. Now doesn't that make you happy?

*Excludes personalized, customized, monogrammed or COM (customer's own material) unless defective.

We want you to be happy. If for any reason you are dissatisfied with your purchase, simply return it within 90 days of the ship date for an exchange or refund (excluding Shipping & Processing fees). All products are guaranteed from defects for a full year.

Please carefully inspect your order upon delivery. If you receive damaged or defective merchandise, you may contact our Customer Service department at 1-800-536-7551 and a representative will be glad to arrange a return or exchange for you.

Please note: Any items that are monogrammed, customized, Customer's Own Material (COM), or made-to-order cannot be returned or exchanged unless damaged or defective. Defective items will be exchanged unless no longer available, in which case a Merchandise Certificate will be issued. Once a returned item is received in our warehouse, the return or exchange will be processed immediately. For credit card orders, you can expect to see your refund credit within 72 hours. For check and money orders, you can expect to receive your refund check within 7-10 business days.

Special delivery methods are noted in the item description.

Standard Delivery
Orders are shipped by standard ground and usually arrive within 3-7 business days. Items ordered at the same time may not be delivered together.

Threshold Delivery
Threshold Deliveries are made by standard truck, unloaded by the driver and placed inside the first-floor doorway, garage or covered area of your choice.

In-Home Delivery
In-Home Deliveries are made by standard truck, placed inside your home wherever you like, inspected, and the packaging removed. Please allow an additional 2-3 weeks from Ship Date for your order to arrive. An agent will call to schedule your delivery. (Not available in all states.)

O/S (Oversized) Delivery
Items that are heavy or bulky are subject to an Oversized Delivery surcharge. This charge is listed after the item price.

Express Delivery
Express orders received by 3 p.m. EST are shipped the same day.
For items under 15 lb., the following Express Delivery rates apply:

  • Two day service, add $9.95
  • Next day service, add $19.95
  • Alaska, Puerto Rico, USVI & Hawaii, add $9.95 (Express Delivery required)


Call 1-800-536-7551 for Express Delivery charges for items over 15 lb.

Swatch Shipping
Ballard Designs offers up to 10 free swatches for all of our fabrics for a small fee of $5.95 for shipping and processing. It will take 3-7 business days for your swatches to arrive. The swatches are approximately a 3" X 3" square.

To order a fabric swatch, click here.

We do offer some rug, leather, and wallpaper swatches. To see if the swatch is available, please call us at 800-367-2775.

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Navarre Indoor/Outdoor Rug 4.4 5 276 276
Durable and good-looking outdoor rug I purchased two of this style of outdoor rug in the brown to frame out two areas on a very large deck. The rugs arrived promptly and after weighing them down with rocks overnight they were ready to be placed on the deck. It's nice to be able to walk barefoot while entertaining guests and love the way the color compliments the outdoor drapes and furniture. July 27, 2011
Looks great! I ordered the large black one and for the money, it looks great. We had similar issues with how they wind it up so tight in packaging it, that it had lots of waves in it. So what we did was we nailed it in between the joints of our brick on one end and then we pushed all the waves out of it (literally on all fours) and then I held it tight while my husband nailed it on the other end. So it is nailed down which is nice because no one will trip on it. I have not walked on it barefoot but one of my kids did and said it was not comfortable. It's an outdoor rug so I did not expect it to be supercozy, it just needs to hold up to the elements (sun and water). I really like the black, it is kind of charcoaly, not extreme black. Hope this helps! March 7, 2014
Affordable Style Purchased 2 runners in different lengths for my laundrymat and feel as though they really added to the look of the room. Also happen to be training a new puppy so being able to easily clean them really helps. December 15, 2012
Nicer than average back hall mat I bought this to put in my back hall after we installed a new cork floor. The floor looks too nice to have just an ordinary rag or nylon rug. I've owned one of these before and you really can take it outside, soap it up and rinse it off with the hose. I'm glad I bought it. May 31, 2012
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