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If you're not happy, we're not happy. That's where our "Love It or Send It Back" policy comes in. If you're dissatisfied with your Ballard purchase for any reason, you can return it within 90 days of the ship date for an exchange or full refund* (excluding Shipping & Processing fees).

You are invited to try items within our "Bring Home Ballard: collection risk-free for 30 days. If you're not satisfied, we will refund the purchase price AND shipping costs. Bring Home Ballard items are exempt from additional discounts and free shipping offers.

If you don't absolutely love your new slipcovered seating or upholstered seating for any reason, return it within 10 days of delivery absolutely free – we'll even pay the return shipping. It's that simple. We guarantee it. Now doesn't that make you happy?

*Excludes personalized, customized, monogrammed or COM (customer's own material) unless defective.

We want you to be happy. If for any reason you are dissatisfied with your purchase, simply return it within 90 days of the ship date for an exchange or refund (excluding Shipping & Processing fees). All products are guaranteed from defects for a full year.

Please carefully inspect your order upon delivery. If you receive damaged or defective merchandise, you may contact our Customer Service department at 1-800-536-7551 and a representative will be glad to arrange a return or exchange for you.

Please note: Any items that are monogrammed, customized, Customer's Own Material (COM), or made-to-order cannot be returned or exchanged unless damaged or defective. Defective items will be exchanged unless no longer available, in which case a Merchandise Certificate will be issued. Once a returned item is received in our warehouse, the return or exchange will be processed immediately. For credit card orders, you can expect to see your refund credit within 72 hours. For check and money orders, you can expect to receive your refund check within 7-10 business days.

Special delivery methods are noted in the item description.

Standard Delivery
Orders are shipped by standard ground and usually arrive within 3-7 business days. Items ordered at the same time may not be delivered together.

Threshold Delivery
Threshold Deliveries are made by standard truck, unloaded by the driver and placed inside the first-floor doorway, garage or covered area of your choice.

In-Home Delivery
In-Home Deliveries are made by standard truck, placed inside your home wherever you like, inspected, and the packaging removed. Please allow an additional 2-3 weeks from Ship Date for your order to arrive. An agent will call to schedule your delivery. (Not available in all states.)

O/S (Oversized) Delivery
Items that are heavy or bulky are subject to an Oversized Delivery surcharge. This charge is listed after the item price.

Express Delivery
Express orders received by 3 p.m. EST are shipped the same day.
For items under 15 lb., the following Express Delivery rates apply:

  • Two day service, add $9.95
  • Next day service, add $19.95
  • Alaska, Puerto Rico, USVI & Hawaii, add $9.95 (Express Delivery required)


Call 1-800-536-7551 for Express Delivery charges for items over 15 lb.

Swatch Shipping
Ballard Designs offers up to 10 free swatches for all of our fabrics for a small fee of $5.95 for shipping and processing. It will take 3-7 business days for your swatches to arrive. The swatches are approximately a 3" X 3" square.

To order a fabric swatch, click here.

We do offer some rug, leather, and wallpaper swatches. To see if the swatch is available, please call us at 800-367-2775.

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Navarre Indoor/Outdoor Rug 4.4 5 290 290
Blue Navarra Rug is gorgeous I used this rug inside a beach condo in the Living area and in the Kitchen. It is beautiful and vacuums well. The color is soft and the pattern is very pleasing. It lays down flat nicely with no curling. It is also soft on your bare feet. The rugs are on top of tile and we used a normal rug pad under it and it worked great. I love it and would buy it again. I wish they had a longer runner so I could also use it in the hall way on top of the tile. We were in wet bathing suits alot at the beach condo and this rug is perfect for that lifestyle. July 16, 2012
Handsome The rugs are great looking, not too formal, not too casual, perfect in our spot. They also are thick enough not to dip into the spaces between the boards of our deck and don't seem to need an under rug in our situation. We are very pleased to have found rugs that are so reasonably priced and so handsome. October 6, 2012
Great rug for my patio The rug is lightweight but sturdy and has held up to a variety of weather challenges so far including fog, light rain, dust and lots of leaves and small branches blowing in from nearby trees. I just sweep it off. The color has not faded at all even with strong afternoon sun each day. Well worth the price. October 5, 2012
Beautiful! I ordered two of these rugs and loved them so much that within a month, I had ordered a third! All in grey! The color and quality are unmatched for the price. They are very beautiful foundation pieces for our deck. The color compliments our current decor beautifully and will easily transition to other color schemes if we change anything. They are very comfortable under foot and they are maintaining very well outside in a "no shelter" area. I highly recommend these rugs! August 10, 2012
perfect color, perfect size I bought this rug to use in an area for my outdoor sectional furniture. The color is just as it looks in the catalog and on line and added just the right accent to my sitting area. Cleaning it is a snap! The first week I had it, 4 small children ground chocolate cake into, but with a spray from the garden hose and a quick rub on the most ground in parts, it was just as clean as when I bought it. If I had space for more, I'd buy more! Great rug! August 5, 2012
This rug doesn't work for me. The rug looks nice but is not functional at all. It's texture is rough and non-absorbent. It doesn't hold water or dirt. Not at all what I was looking for. March 16, 2011
Works great for our needs, and look good too I ordered these rugs to use on our deck, that is in need of replacement, but not sure what to do yet. I ordered three - two area and one runner. THey look great on our deck, lay flat when unrolled (there were some earlier complaints that they didn't) protect our feet from splinters:) and look great! THey are on an uncovered deck, and are fairing very well through the sun and rain so far! August 22, 2012
Good outdoor rug This rug is a little thinner than I expected but it works perfectly for my needs. The pattern is much more beautiful than the photo. Because it is delivered in a tight roll, I had to roll it in the opposite direction for about a week and then duct tape it to the tile to get the ends to lie flat. Not a huge issue but something I needed to do. Nice indoor/outdoor rugs. August 24, 2012
This rug is stylish and durable I purchased this rug to go in front of my sliding glass door that leads to the backyard. Between the dogs and the children it gets walked across several times a day and it still looks brand new. Plus it matches my decor and looks fabulous!! September 21, 2012
great indoors too! It was raining when my rug delivery came so after unrolling it, I just left it in the living room with the corners under chairs & table to flatten out. I liked it so much right there that I left it in the living room. We had a party and a spill landed smack on it and I didn't care at all! My son has asthma so I try to keep the pillows, curtains etc. to a minimum - this rug is a great addition without being a dust magnet. And its not scratchy on the feet like some jute rugs. Overall, I'm very satisfied. June 12, 2012
Blends nicely with my natural sisal rug I am so happy with the quality, durability and looks of this rug. I was seaching for something that would go with the sisal rug under my kitchen table. I bought the black one to go at my front and back door. I was so happy with the look and color I ordered a runner as well. You will not be disappointed with how easily it shakes clean. This is an outdoor rug which has the added bonus of being able to hose clean. It looks awesome inside as well. July 5, 2012
Just what I was looking for! The Navarre runner and scatter rugs were the perfect color and size to use in my kitchen on my newly refinished hardwood floors. I had looked in five other catalogs and nothing came close to product and price! I'll recommend them to anyone looking for rugs. September 4, 2012
Great value Attractive and well made. The flat profile is perfect in front of a door. I have ordered the runner for a back hallway. September 26, 2012
Love the design. Perfect for our use. We use this rug (size 2' x 3'7") outside a doorway on a covered porch. The house is on a lake, and grandchildren are constantly going in and out with wet feet. The rug is a nice size for its use and is very attractive. It is a little thin but if greater thickness is desired, I'd suggest using a rug pad as recommended in the catalogue. Great price, great look! July 20, 2012
Very attractive. Great price The color,gray, is beautiful & the pattern very attractive. The price point was terrific. Our last Ballard rug for our screened- in porch was around for 7 yrs. looking forward to a long relationship with this rug ! August 29, 2012
Looks great, performs well I bought two runners (one blue, one brown) to use in front of heavy-traffic patio doors. The pattern is textural yet neutral, and the rugs lay flat over rug pads. So far, they are holding up well to the constant traffic of two large dogs. Dirt and hair seem to just lay on the surface and not get deeply embedded, and the rugs are easy to vacuum or shake off. July 18, 2012
Love them! This was my first purchase from Ballard. I love these rugs! I purchased four of them, two large, two small. Love the texture and the colors. They look beautiful on my wood floors! I will certainly continue to shop with Ballard Designs! August 23, 2012
OutNavarre rug is a very reasonably priced accent piece We actually purchased this rug because it offered such a great solution and color pop for tying in our new brightly colored quilt in a bedroom. We are using it on top of carpeting. The edges don't roll up and we don't even have to use a pad. We love it. August 16, 2012
Great pattern, value for the money Ordered these rugs when on sale to update hallways and wanted durable rugs for summer wear and tear of pool, sand, etc. While they were not expensive and you get what you buy, I noticed that one of the rugs has started to unravel on the back. I just cut string off and waiting to see if more of rug starts to fall apart. Do love the sophisticated yet simple pattern - bought one in black and one in brown. June 26, 2012
Nice Quality This rug is gorgeous and I have it in front of my stove in the kitchen. It is super durable, cleans up easily and looks great. I ordered the smallest size and was worried it would be too small but it is a nice size- wider than my stove by 6 inches on either side. August 8, 2012
Highly recommend ! Ordered one rug to look at it firsthand and to see if it would look nice -inside- our home- liked it so much that I ordered 5 more in different colors! I had a problem with mold in our home, so I did not want to risk traditional indoor rugs. The colors are lovely. The price was terrific. Highly recommend ! July 26, 2012
Love this rug! Dries quickly outdoors I liked the first one I bought for outdoors so much, I bought another for our TV room in the basement. Works beautifully in both areas. I highly recommend! August 28, 2012
Beautiful, but not without issue. I purchased these rugs in red to go on my wrap-around porch. They looks beautiful. The one issue I have with them is that they are already starting to fade from the sun. I have only had them a few weeks, so I am a bit disappointed. August 4, 2012
Love my rugs! These rugs are great quality for the money. I love the red color and I can see that they will be easy to hose off when needed. The ends were curled when we received them as others said, but once they were laid out upside down in a warm room (or outside if it is warm) they flattened out. Again, love the print and the color-they look great on my deck! June 25, 2012
Beautiful and durable rug This rug is both beautiful and durable. I ordered the chocolate brown color and am using it indoors in a high traffic area. It is easy to keep clean. Although it is an indoor/outdoor rug, it is soft and you can feel the quality. July 30, 2012
Thick, strong colors and durable so far. We got this for the kitchen, and so far it has held up to some pretty heavy traffic. No ripping, running, etc., and it's easy to sweep off. August 17, 2012
Got what I expected. The indoor/outdoor carpets I ordered have made a very colorful addition to our patio space. I like that they are light weight and can easily be moved. When the summer season is over and we prepared to store them away, the process will be quite easy. Looking forward to many years of enjoyment from our recent purchase. The $140.00 price was very enticing, too. June 8, 2012
Good quality for the money. It's difficult to find a good width in a runner...this rug is exactly what I needed and the design and color are perfect for my kitchen area. August 12, 2012
happy with purchase I very much like my new navarre indoor/outdoor rugs. The color was perfect and they have gotten wet and still look as good as new. August 11, 2012
Wonderful Rug! We love this product! Bought it in two sizes. It performs as advertised. We use the Navarre Indoor / Outdoor rugs on our deck and find them easy to clean and keep fresh looking. July 29, 2012
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Product:RW154-Navarre Indoor/Outdoor Rug