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If you're not happy, we're not happy. That's where our "Love It or Send It Back" policy comes in. If you're dissatisfied with your Ballard purchase for any reason, you can return it within 90 days of the ship date for an exchange or full refund* (excluding Shipping & Processing fees).

You are invited to try items within our "Bring Home Ballard: collection risk-free for 30 days. If you're not satisfied, we will refund the purchase price AND shipping costs. Bring Home Ballard items are exempt from additional discounts and free shipping offers.

If you don't absolutely love your new slipcovered seating or upholstered seating for any reason, return it within 10 days of delivery absolutely free – we'll even pay the return shipping. It's that simple. We guarantee it. Now doesn't that make you happy?

*Excludes personalized, customized, monogrammed or COM (customer's own material) unless defective.

We want you to be happy. If for any reason you are dissatisfied with your purchase, simply return it within 90 days of the ship date for an exchange or refund (excluding Shipping & Processing fees). All products are guaranteed from defects for a full year.

Please carefully inspect your order upon delivery. If you receive damaged or defective merchandise, you may contact our Customer Service department at 1-800-536-7551 and a representative will be glad to arrange a return or exchange for you.

Please note: Any items that are monogrammed, customized, Customer's Own Material (COM), or made-to-order cannot be returned or exchanged unless damaged or defective. Defective items will be exchanged unless no longer available, in which case a Merchandise Certificate will be issued. Once a returned item is received in our warehouse, the return or exchange will be processed immediately. For credit card orders, you can expect to see your refund credit within 72 hours. For check and money orders, you can expect to receive your refund check within 7-10 business days.

Special delivery methods are noted in the item description.

Standard Delivery
Orders are shipped by standard ground and usually arrive within 3-7 business days. Items ordered at the same time may not be delivered together.

Threshold Delivery
Threshold Deliveries are made by standard truck, unloaded by the driver and placed inside the first-floor doorway, garage or covered area of your choice.

In-Home Delivery
In-Home Deliveries are made by standard truck, placed inside your home wherever you like, inspected, and the packaging removed. Please allow an additional 2-3 weeks from Ship Date for your order to arrive. An agent will call to schedule your delivery. (Not available in all states.)

O/S (Oversized) Delivery
Items that are heavy or bulky are subject to an Oversized Delivery surcharge. This charge is listed after the item price.

Express Delivery
Express orders received by 3 p.m. EST are shipped the same day.
For items under 15 lb., the following Express Delivery rates apply:

  • Two day service, add $9.95
  • Next day service, add $19.95
  • Alaska, Puerto Rico, USVI & Hawaii, add $9.95 (Express Delivery required)


Call 1-800-536-7551 for Express Delivery charges for items over 15 lb.

Swatch Shipping
Ballard Designs offers up to 10 free swatches for all of our fabrics for a small fee of $5.95 for shipping and processing. It will take 3-7 business days for your swatches to arrive. The swatches are approximately a 3" X 3" square.

To order a fabric swatch, click here.

We do offer some rug, leather, and wallpaper swatches. To see if the swatch is available, please call us at 800-367-2775.

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Navarre Indoor/Outdoor Rug 4.4 5 306 306
Looks great, performs well I bought two runners (one blue, one brown) to use in front of heavy-traffic patio doors. The pattern is textural yet neutral, and the rugs lay flat over rug pads. So far, they are holding up well to the constant traffic of two large dogs. Dirt and hair seem to just lay on the surface and not get deeply embedded, and the rugs are easy to vacuum or shake off. July 18, 2012
It looks like an inexpensive outdoor rug Can't get the lumps out (from being rolled up during shipping); color is a watery green; it doesn't look like a hefty rug (as it did in the picture!) July 18, 2012
High Quality Indoor/Outdoor Rug I have the large size on my enclosed porch and a slightly smaller one on my outdoor entrance. I live in Tucson where they get extreme sun exposure and monsoon rains etc. After 4 years of punishment I took them out back and washed down with a little dish detergent then rinsed with a hose and let them sun dry. The look like new I could hardly believe my eyes. I am going to buy one for my TV room. Because the dog eats her chewies etc while I watch TV and my current rug gets stained. I know I can just pick up one of these indoor/outdoor rugs and wash it outside and it will be perfect again. I cannot recommend this rug enough. You will not be disappointed. July 17, 2012
What a great bargain!! These rugs are durable and beautiful. What a great bargain!! July 16, 2012
Blue Navarra Rug is gorgeous I used this rug inside a beach condo in the Living area and in the Kitchen. It is beautiful and vacuums well. The color is soft and the pattern is very pleasing. It lays down flat nicely with no curling. It is also soft on your bare feet. The rugs are on top of tile and we used a normal rug pad under it and it worked great. I love it and would buy it again. I wish they had a longer runner so I could also use it in the hall way on top of the tile. We were in wet bathing suits alot at the beach condo and this rug is perfect for that lifestyle. July 16, 2012
Navarre Indoor/Outdoor Rug - Blue When I ordered the rug, I was somewhat hesitant since the color was different on the website than in the catalog I received. The website looked more "denim-like" and the catalog was more cornflower blue. The catalog is more accurate, and that was what I needed. It takes a while for the folds to unfold because of the way the rug is shipped but that is not a problem. With 2 dogs, this works great in our family room. I would purchase this again. July 13, 2012
Not what I was expecting. Pleased with the quality of the rug, it looks like it will last for years. However, the color is not what I was expecting. The website and catalog said natural & gray. The rug looks more like gray & black. July 12, 2012
Love it! Rug came in a timely fashion; color was vwery close to pictured; it makes my porch. I give it a bigt plus! July 11, 2012
Loving it. It looks great and matches everything. The quality is great and it's standing up to rain etc. I have it on my front porch which is covered but it is open on the sides to the elements. Excellent product at a very low cost. July 6, 2012
Blends nicely with my natural sisal rug I am so happy with the quality, durability and looks of this rug. I was seaching for something that would go with the sisal rug under my kitchen table. I bought the black one to go at my front and back door. I was so happy with the look and color I ordered a runner as well. You will not be disappointed with how easily it shakes clean. This is an outdoor rug which has the added bonus of being able to hose clean. It looks awesome inside as well. July 5, 2012
Great value I bought the Navarre Indoor/Outdoor rug in gray, size 2x4 for our small powder room. It's adjacent to the laundry room/mud room and needs to stand up to a lot of abuse. I also have two young boys and we live out in the country. They get dirty! They bring the dirt inside. So I need a rug that's durable and easy to clean, but still looks great. I bought this rug when it was a Bring Home Ballard item, so the price was great. I'd already tried quite a few other rugs from several other retailers, but returned each of them b/c they weren't quite what I needed (as far as size, material & color). I was so happy to finally discover this one! The gray is a tad darker than it appears on my computer screen, but it worked fine for us. It also definitely needs a pad; it's very unsafe w/o one. We used it w/o a pad for a few days and my 2 yo slipped and fell. This rug was exactly what I was looking for: great color, very durable, easy to clean, perfect size for my space and looks great! July 5, 2012
Love these rugs! I actually use mine inside. I put them in the kitchen and by the back door. They are so easy to clean and they look great. The suggestion to use a rug pad is a one that I need to adhere to in my kitchen. These rugs are quality and affordable item from Ballard's. July 5, 2012
updates instantly! looks so sharp in my laundry room, which also has an entry door. Lies flat and has a great repeating design. I got the black and just love it July 3, 2012
This product is exactly as depicted in catalog. This is an indoor/outdoor rug that looks like the picture in the catalog. It has a rough texture and looks great on the floor, I ordered another one. Great value July 3, 2012
Stylish & durable Great colors, very true to the catalog pictures. I'm using the rug in my front hallway, and it looks fantastic. I've had it for a month and it's holding up well. July 2, 2012
Love product but packaging left permanent ridges in rug and the is a color variation in a triangle shape at one end. I have this rug in my kitchen from 3 years ago and love it. I ordered it in red for our mountain condo and was extremely disappointed because the way it was tightly rolled up has left permanent ridges in the rug. The obviously was a dye error on one part at the end of the rug. If it weren't so much trouble I would have sent it back but the shade of red is perfect for the room and it is a dark entry hall so people will probably not notice the ridges. It is such a shame because it is a great rug and design, and it would have been perfect were it not for the way it was packaged to ship (my earlier rug did not have those ridges. I think it maybe was rolled on a cardboard cylinder where this one was just rolled up tightly on itself). July 2, 2012
This rug looks and wears great! I am so glad that I saw the sale for this rug. I am pleased w/ not only the color, but also, with the way the rug wears and looks. Thanks for having quality products to purchase. Even if this rug had not been on sale I would have purchased it because of the great value. July 1, 2012
This rug is just a bit larger than the normal doormat. I bought two, one for under my kitchen sink and the other for inside my front door. The rug hides stains, mud, pet hairs and washes well with the garden hose. I put the one in the kitchen over a cushie rubber mat. Now, I have a soft place to stand without compromising style. The price point was excellent and the customer service commendable. July 1, 2012
Beautiful at my entry way I needed something sommer-like at my entry way, and it looks beautiful! I am very happy and the price was great! June 29, 2012
Great pattern, value for the money Ordered these rugs when on sale to update hallways and wanted durable rugs for summer wear and tear of pool, sand, etc. While they were not expensive and you get what you buy, I noticed that one of the rugs has started to unravel on the back. I just cut string off and waiting to see if more of rug starts to fall apart. Do love the sophisticated yet simple pattern - bought one in black and one in brown. June 26, 2012
Love my rugs! These rugs are great quality for the money. I love the red color and I can see that they will be easy to hose off when needed. The ends were curled when we received them as others said, but once they were laid out upside down in a warm room (or outside if it is warm) they flattened out. Again, love the print and the color-they look great on my deck! June 25, 2012
Second order of the same rug I loved this rug when I ordered it last year. I decided to get another rug and boy was it different. This rug has less yarn and the pattern isn't as distinct. The color was off too. I understand the dyelot difference will happen but I was more upset about the quality of the weave.It doesn't even lay the same. I didn't return because I needed it immediately. Wish it was better quality. June 22, 2012
Beautiful! As always, I am happy with my purchase from Balllard Design. I love the durability and the design. I like the fact that it goes with any pattern of furniture. Yet it can make a statement on its own. Love it! TIP: use it during the winter time. Those cute flowers could go for snowflakes! June 15, 2012
great indoors too! It was raining when my rug delivery came so after unrolling it, I just left it in the living room with the corners under chairs & table to flatten out. I liked it so much right there that I left it in the living room. We had a party and a spill landed smack on it and I didn't care at all! My son has asthma so I try to keep the pillows, curtains etc. to a minimum - this rug is a great addition without being a dust magnet. And its not scratchy on the feet like some jute rugs. Overall, I'm very satisfied. June 12, 2012
Got what I expected. The indoor/outdoor carpets I ordered have made a very colorful addition to our patio space. I like that they are light weight and can easily be moved. When the summer season is over and we prepared to store them away, the process will be quite easy. Looking forward to many years of enjoyment from our recent purchase. The $140.00 price was very enticing, too. June 8, 2012
Durable, Functional, and Pretty This was a featured sale product and definitely worth the money. I had a large, high traffic area to cover that has full afternoon sun. The rug fits the area perfect, adds a little bit of sass, and has thus far proved durable. June 7, 2012
excellent value This rug arrived in just a few days, in perfect condition. It unrolled with no problems. Lays flat and looks great out on our porch. I would order again with no reservations. June 6, 2012
Excellent Quality Even better in person! I ordered the black and cream one. It is of a good quality. True to the description. June 6, 2012
Great sturdy rug indoors or out Pretty rug, easily stays clean with two dogs and three teenagers! Any spills also come out easily June 4, 2012
The rug looks great. I love the look on my covered front porch. It's easy to vacuum and really makes a statement. June 3, 2012
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Product:RW154-Navarre Indoor/Outdoor Rug
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