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If you're not happy, we're not happy. That's where our "Love It or Send It Back" policy comes in. If you're dissatisfied with your Ballard purchase for any reason, you can return it within 90 days of the ship date for an exchange or full refund* (excluding Shipping & Processing fees).

You are invited to try items within our "Bring Home Ballard: collection risk-free for 30 days. If you're not satisfied, we will refund the purchase price AND shipping costs. Bring Home Ballard items are exempt from additional discounts and free shipping offers.

If you don't absolutely love your new slipcovered seating or upholstered seating for any reason, return it within 10 days of delivery absolutely free – we'll even pay the return shipping. It's that simple. We guarantee it. Now doesn't that make you happy?

*Excludes personalized, customized, monogrammed or COM (customer's own material) unless defective.

We want you to be happy. If for any reason you are dissatisfied with your purchase, simply return it within 90 days of the ship date for an exchange or refund (excluding Shipping & Processing fees). All products are guaranteed from defects for a full year.

Please carefully inspect your order upon delivery. If you receive damaged or defective merchandise, you may contact our Customer Service department at 1-800-536-7551 and a representative will be glad to arrange a return or exchange for you.

Please note: Any items that are monogrammed, customized, Customer's Own Material (COM), or made-to-order cannot be returned or exchanged unless damaged or defective. Defective items will be exchanged unless no longer available, in which case a Merchandise Certificate will be issued. Once a returned item is received in our warehouse, the return or exchange will be processed immediately. For credit card orders, you can expect to see your refund credit within 72 hours. For check and money orders, you can expect to receive your refund check within 7-10 business days.

Special delivery methods are noted in the item description.

Standard Delivery
Orders are shipped by standard ground and usually arrive within 3-7 business days. Items ordered at the same time may not be delivered together.

Threshold Delivery
Threshold Deliveries are made by standard truck, unloaded by the driver and placed inside the first-floor doorway, garage or covered area of your choice.

In-Home Delivery
In-Home Deliveries are made by standard truck, placed inside your home wherever you like, inspected, and the packaging removed. Please allow an additional 2-3 weeks from Ship Date for your order to arrive. An agent will call to schedule your delivery. (Not available in all states.)

O/S (Oversized) Delivery
Items that are heavy or bulky are subject to an Oversized Delivery surcharge. This charge is listed after the item price.

Express Delivery
Express orders received by 3 p.m. EST are shipped the same day.
For items under 15 lb., the following Express Delivery rates apply:

  • Two day service, add $9.95
  • Next day service, add $19.95
  • Alaska, Puerto Rico, USVI & Hawaii, add $9.95 (Express Delivery required)


Call 1-800-536-7551 for Express Delivery charges for items over 15 lb.

Swatch Shipping
Ballard Designs offers up to 10 free swatches for all of our fabrics for a small fee of $5.95 for shipping and processing. It will take 3-7 business days for your swatches to arrive. The swatches are approximately a 3" X 3" square.

To order a fabric swatch, click here.

We do offer some rug, leather, and wallpaper swatches. To see if the swatch is available, please call us at 800-367-2775.

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Navarre Indoor/Outdoor Rug 4.4 5 290 290
This rug is not as good as the previous rug I had bought at Ballards It took 2 times for Ballards to ship me the correct rug. the first one was wrong color and the second one was the wrong size. I am keeping the rug only because I cannot find a jute rug to replace my old one. January 29, 2012
pretty in the color mineral Easy ordering, quick delivery and packaged well. Looks great with a brown sofa and brightens up the room. I've ordered area carpets from Ballard before and would not hesitate to order from them in the future. May 10, 2013
outstanding runners!!! These runners are perfect!! I have them in high traffic areas inside the house, and we have a small horse farm so these runners definitely see mud!! I rinsed them off w/ a hose & the runner dried in the sun very quickly! They look beautiful and the price is amazing for such great runners!! I will only buy these runners from now on & I highly recommend them!!! They look beautiful and withstand constant traffic & vacuuming!! They're perfect!! :) April 13, 2013
These rugs look great. I bought one last year and it still looks new, so I bought two more in the mineral color for my other porches. These seem to be really good quality and the price is great! May 11, 2013
Great design coordinates with many patterns! The rug looks fabulous on my client's lanai! It is a great design and works wonderfully with other patterns and fabrics! January 9, 2012
Very nice looking and affordable! I am very happy with my Navarre rug. I purchased it in black for mydining room which has an entrance to the patio. We have six dogs, two ofwhich are Newfoundlands! It is holding up very well. Doesn't show any dirt! My only negative was the way the rug was rolled up . If there was a tube inside the roll it would help to prevent the ridges that occur when you try to lay it flat. I am turning it every week to try and flatten it out. It is slowly working April 4, 2013
Great value I bought the Navarre Indoor/Outdoor rug in gray, size 2x4 for our small powder room. It's adjacent to the laundry room/mud room and needs to stand up to a lot of abuse. I also have two young boys and we live out in the country. They get dirty! They bring the dirt inside. So I need a rug that's durable and easy to clean, but still looks great. I bought this rug when it was a Bring Home Ballard item, so the price was great. I'd already tried quite a few other rugs from several other retailers, but returned each of them b/c they weren't quite what I needed (as far as size, material & color). I was so happy to finally discover this one! The gray is a tad darker than it appears on my computer screen, but it worked fine for us. It also definitely needs a pad; it's very unsafe w/o one. We used it w/o a pad for a few days and my 2 yo slipped and fell. This rug was exactly what I was looking for: great color, very durable, easy to clean, perfect size for my space and looks great! July 5, 2012
Love the color I've already hosed the pollen off once and it looks great! Once we got the color right, I loved it! Your customer service reps helped even when UPS delivered me the wrong rug a second time. Thanks! April 27, 2013
Great product The coloring and sizing was exactly as stated in the magazine. Using one of the rugs at the back door for the dog and is great to be able to rinse off to clean. April 30, 2013
not as cute as picture While I will keep this rug, I cannot say that it is my favorite purchase. The color is not nearly as vibrant (red) as the picture. I use the rug indoors and hoped that it would provide a "pop" of color...disappointed it doesn't. April 23, 2013
good style, color I am using this rug indoor under my casual dining table. It looks great and adds a pop of color to the room that has a big window to the outdoors so the green is perfect. I bought it for it's easy care if food gets spilled on it. So far, so good. April 21, 2013
Great value I got the black one and I really, really like it. It does a lot for the room for not that much money. Have one in living room and the runner in hallway. Looks like they will hold up. Very pleased with the purchase. April 24, 2013
Exactly as shown This product is exactly what I saw on-line. No surprises. It is perfect for our deck. We ordered the brown and it is exactly the same color as listed. Very happy, and the price is terrific! April 21, 2013
Durable and pretty. This product is under heavy foot traffic and has yet to exhibit any wear. The color is lovely...I would purchase again. April 25, 2013
Love the outdoor rug The outdoor rug is great, materials are good quality and color and size is perfect. A great value. April 24, 2013
This rug is perfect! My new outdoor rug brings a cohesiveness to my outdoor living space that did not exist before. Even my decorator loves the new look. I now have a 'high-end' outdoor space that did not have a 'high-end' price! Thank you Ballard Design! April 10, 2013
great door rug I had read that the gray color had a blue undertone and that influenced my purchase. The color matches my room perfectly. I have the small size and use it as an indoor door mat. Very happy with my purchase and the price is amazing. April 6, 2013
Very disappointing Too thin, rough, it is already in Goodwill stack as it is not worth shipping costs to return. Don't know where anybody could use it. April 3, 2013
This product is as described. Happy, happy......the rug is wonderful and the color is exactly what I wanted. Ballard did it again! March 21, 2013
Good value for price The rugs look good. Looking at them on the floor you would not believe that they are made of polypropylene. They do slide around so a pad is needed if used on an inside patio floor. They are a good value for the price! February 6, 2013
Very Nice--especially for the price ! Very nice. Bought this for my mother's covered front porch. Have had it a few weeks; has been traversed by nephews with red baseball clay and a large German Shepard. So far cleaning had consisted of a broom, vacuum, or hose. Looks great. Mom loves it. December 26, 2012
Great runner for a busy area This runner is very nice. I have a pet so I wanted something durable. Great addition to home January 13, 2013
Quality product for fair price The rug fits perfectly in our sun room and appears as it did in the magazine/online. Pretty design and complimentary colors work well. Rug is easy to vacuum. January 2, 2013
Great Value The rugs look great in our transitional Arts and Crafts/Country Foyer January 10, 2013
Good value I am pleased with the rug. I love the color and the subtle design. December 28, 2012
great rug at a great price I am very happy with this indoor/outdoor rug. I have the runner in my laundry room and it's awesome! Very attractive - I bought the brown one - yet easy to clean in this high traffic area. December 8, 2012
I just the love the rug in my foyer. I had ordered the chocolate navarre rug for my foyer but I didn't like the way the color looked , so I took it to my sons house and it looked fabulous in his foyer. I ordered the black rug for my foyer and just love it. It's the type of rug to have by the door, it's durable and a great color. November 17, 2012
Mostly like it I like the color (blue) and design, but it has been really difficult to flatten out (bumps/ripples that do not want to flat). It may be that it is a runner (the longer one), or it may just need more time. I also ordered a larger rectangular indoor/outdoor rug in a different pattern--with a border, and it seems to be flattening out better, so I am assuming it might be the pattern in the Navarre rug that makes it so hard to flatten. However, I think it is a great value, and I will definitely keep the rug. Could not beat it ffor the price! August 26, 2012
good quality It looks great indoors. I have pets and it is very easy to maintain, just a vacuum. Also, stains can easily be removed with just a little of water. The chocolate is a rich dark brown that contrasts well with the beige pattern. Have received a lot of compliments. October 28, 2012
great looking and wearing rug Had a rug just like this purchase before. Was glad to find it again. My old rug wore like iron. Exposed to the weather year round, it cleaned up well with just a blast from the hose. It didn't fade. Dried quickly after rain, snow or cleaning. After about five years and heavy daily traffic it was time for a new one. I hope this new one will do as well as the last. It's been in place for more than a month and living up to expectations. Thanks Ballard for your quality products. August 17, 2012
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Product:RW154-Navarre Indoor/Outdoor Rug