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If you're not happy, we're not happy. That's where our "Love It or Send It Back" policy comes in. If you're dissatisfied with your Ballard purchase for any reason, you can return it within 90 days of the ship date for an exchange or full refund* (excluding Shipping & Processing fees).

You are invited to try items within our Best of Ballard collection risk-free for 30 days. If you're not satisfied, we will refund the purchase price AND shipping costs. Best of Ballard items are exempt from additional discounts and free shipping offers.

If you don't absolutely love your new slipcovered seating or upholstered seating for any reason, return it within 10 days of delivery absolutely free – we'll even pay the return shipping. It's that simple. We guarantee it. Now doesn't that make you happy?

*Excludes personalized, customized, monogrammed or COM (customer's own material) unless defective.

We want you to be happy. If for any reason you are dissatisfied with your purchase, simply return it within 90 days of the ship date for an exchange or refund (excluding Shipping & Processing fees). All products are guaranteed from defects for a full year.

Please carefully inspect your order upon delivery. If you receive damaged or defective merchandise, you may contact our Customer Service department at 1-800-536-7551 and a representative will be glad to arrange a return or exchange for you.

Please note: Any items that are monogrammed, customized, Customer's Own Material (COM), or made-to-order cannot be returned or exchanged unless damaged or defective. Defective items will be exchanged unless no longer available, in which case a Merchandise Certificate will be issued. Once a returned item is received in our warehouse, the return or exchange will be processed immediately. For credit card orders, you can expect to see your refund credit within 72 hours. For check and money orders, you can expect to receive your refund check within 7-10 business days.

Special delivery methods are noted in the item description.

Standard Delivery
Orders are shipped by standard ground and usually arrive within 3-7 business days. Items ordered at the same time may not be delivered together.

Threshold Delivery
Threshold Deliveries are made by standard truck, unloaded by the driver and placed inside the first-floor doorway, garage or covered area of your choice. Delivery is typically 2-3 weeks from the date item is shipped but may vary depending on your residence and location of shipment pickup.

In-Home Delivery
In-Home Deliveries are made by standard truck, placed inside your home wherever you like, inspected, and the packaging removed. Please allow an additional 2-3 weeks from Ship Date for your order to arrive. An agent will call to schedule your delivery. (Not available in all states.)

O/S (Oversized) Delivery
Items that are heavy or bulky are subject to an Oversized Delivery surcharge. This charge is listed after the item price.

Express Delivery
Express orders received by 4 p.m. EST are shipped the same day.
For items under 15 lb., the following Express Delivery rates apply:

  • Two day service, add $9.95
  • Next day service, add $19.95
  • Alaska, Puerto Rico, USVI & Hawaii, add $9.95 (Express Delivery required)


Call 1-800-536-7551 for Express Delivery charges for items over 15 lb.

Swatch Shipping
Ballard Designs offers up to 10 free swatches for all of our fabrics for a small fee of $6.00 for shipping and processing. It will take 3-7 business days for your swatches to arrive. The swatches are approximately a 3" X 3" square.

To order a fabric swatch, click here.

We do offer some rug, leather, and wallpaper swatches. To see if the swatch is available, please call us at 800-367-2775.

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Navarre Indoor/Outdoor Rug is rated 4.5 out of 5 by 349.
Rated 5 out of 5 by from This rug is great. The charcoal and light grey colors of this rug look wonderful on the newly painted concrete floors of my lower level.
Date published: 2015-07-29
Rated 5 out of 5 by from fabulous rugs I have a large indoor/outdoor Navarre rug outside in my patio area and have a "hallway" rug in my bathroom....they are fabulous. I've tried other hallway rugs in my bathrooms but the backing sticks to the floor. Love the colors. Easy to clean off.
Date published: 2012-08-30
Rated 5 out of 5 by from Stylish & durable Great colors, very true to the catalog pictures. I'm using the rug in my front hallway, and it looks fantastic. I've had it for a month and it's holding up well.
Date published: 2012-07-03
Rated 5 out of 5 by from great door rug I had read that the gray color had a blue undertone and that influenced my purchase. The color matches my room perfectly. I have the small size and use it as an indoor door mat. Very happy with my purchase and the price is amazing.
Date published: 2013-04-06
Rated 5 out of 5 by from excellent value This rug arrived in just a few days, in perfect condition. It unrolled with no problems. Lays flat and looks great out on our porch. I would order again with no reservations.
Date published: 2012-06-06
Rated 5 out of 5 by from Beautiful & durable! Very pleased with this rug for my back (covered) patio. I get compliments on it when people look out my back door and it looks like it will stand up to traffic and the weather that may reach it.
Date published: 2011-03-17
Rated 5 out of 5 by from Nice rug This is a great quality rug for a great price. Item was just as pictured and shipping was fast.
Date published: 2011-08-08
Rated 5 out of 5 by from Very attractive and functional rugs I love the rugs. I bought them for a busy kitchen and breakfast area which have hardwood floors through which my four dogs have to travel to go outside and come back inside, of course. The rugs are very attractive and easy to clean. I don't think you can tell they are polypropylene just by looking at them. The ends did curl up a little from being rolled for shipping for about the first week but have now settled flat and that is not a problem. I did buy the underlay so that they would not move and that works very well also.
Date published: 2011-09-18
Rated 5 out of 5 by from This product is exactly as depicted in catalog. This is an indoor/outdoor rug that looks like the picture in the catalog. It has a rough texture and looks great on the floor, I ordered another one. Great value
Date published: 2012-07-03
Rated 5 out of 5 by from This rug looks and wears great! I am so glad that I saw the sale for this rug. I am pleased w/ not only the color, but also, with the way the rug wears and looks. Thanks for having quality products to purchase. Even if this rug had not been on sale I would have purchased it because of the great value.
Date published: 2012-07-01
Rated 5 out of 5 by from Finishing touch We love these rugs, NO fading, and they are in direct sun for half a day. Wash and wear and the front porch never looked so good.
Date published: 2012-07-31
Rated 5 out of 5 by from Great color and design This rug puts me in a good mood every time I walk into my kitchen. The green is very soothing and yet it brightens the room. It is stain resistant. I didn't buy a pad for underneath but it is fine.
Date published: 2011-12-25
Rated 5 out of 5 by from Beautiful & Top Quality Rug I liked the small rug so much that I ordered the runner to go with it. The quality is top rate and will last a very long tme....beautiful!!
Date published: 2011-12-13
Rated 5 out of 5 by from So nice I love the two rugs I purchased for my kitchen. They are very well made.
Date published: 2015-04-20
Rated 5 out of 5 by from Great sturdy rug indoors or out Pretty rug, easily stays clean with two dogs and three teenagers! Any spills also come out easily
Date published: 2012-06-04
Rated 5 out of 5 by from Great value I got the black one and I really, really like it. It does a lot for the room for not that much money. Have one in living room and the runner in hallway. Looks like they will hold up. Very pleased with the purchase.
Date published: 2013-04-24
Rated 5 out of 5 by from Very nice and looks great! This is my second rug - both the same. I loved my first one so much, but after 4 years and lots of use the first one had seen better days. It was so easy to take outside and hose off when needed. It looks beautiful under my breakfast table.
Date published: 2016-12-08
Rated 5 out of 5 by from excellent product I now own several of these rugs and am very pleased with them. They hold up beautifully in my kitchen and stay clean and neat.
Date published: 2011-08-14
Rated 5 out of 5 by from Great rugs! I purchased two to use on our deck. I love the color and how the rugs "perked" up a small conversation area on the deck. The green seems to plant the area and makes it feel very cool - yet cozy.
Date published: 2011-05-12
Rated 5 out of 5 by from deck rug Since I have one rug just like this one, I know the looks and quality are good. I have not unrolled this one as it will be going on the deck at our summer home later this year. I thank you for quick delivery and friendly service.
Date published: 2014-02-20
Rated 5 out of 5 by from Like my rugs This rug is the normal polypropylene rug, so there's nothing real special about that. However, I do like the pattern and color of this rug and it works well in my kitchen. I like the material because you don't have to put a pad under it on the kitchen floor and it won't stain the floor like some latex-backed rugs will.
Date published: 2014-06-08
Rated 5 out of 5 by from Good color and quality for the price This rug looks good and seems to be of very good quality for the price.
Date published: 2015-12-04
Rated 5 out of 5 by from Mineral Navarre Rug I love the Navarre rug! The pattern is attractive and not too busy. Having a rug on the screen porch protects the floor and makes it much easier to move our swivel/rocker dining chairs. I spent a great deal of time looking at Ballard's rugs online and in the catalog to ensure the rug I ordered would match my outdoor furniture cushions. Mineral is the perfect color match for Sunbrella's Canvas Spa fabric.
Date published: 2013-07-25
Rated 5 out of 5 by from Great color and durability!! This is about the third time I have purchased indoor outdoor rugs from Ballard Designs and they are really great!! Easy to wash with a hose. Great colors and durability. I would definitely recommend these rugs.
Date published: 2014-04-03
Rated 5 out of 5 by from Blue Navarra Rug is gorgeous I used this rug inside a beach condo in the Living area and in the Kitchen. It is beautiful and vacuums well. The color is soft and the pattern is very pleasing. It lays down flat nicely with no curling. It is also soft on your bare feet. The rugs are on top of tile and we used a normal rug pad under it and it worked great. I love it and would buy it again. I wish they had a longer runner so I could also use it in the hall way on top of the tile. We were in wet bathing suits alot at the beach condo and this rug is perfect for that lifestyle.
Date published: 2012-07-16
Rated 5 out of 5 by from Trued and true! I've used Ballard indoor/outdoor rugs for years in my kitchen and know how well they wear (we have 2 large dogs) so had no problem ordering 4 of these in different sizes to cozy up our large deck and help create several different seating areas. I purchased the blue which were at a great price and fit in with my nautical design. It's too soon to put them out so they are laying flat upside down and the wrinkles are almost gone. If indoors, it helps to use a rug pad to keep them from sliding around. I love Ballard products--they have great customer service too!
Date published: 2014-03-10
Rated 5 out of 5 by from Great for Home Office This rug is holding up very well under the rolling chair in my home office. I bought it in the sage color and it's true to the screen photo; sort of a light green, but warm and cheery. I used the recommended rug pad underneath and my chair rolls easily. The rug flattened out in very little time. I also bought the Trellis mocha rug for the front door entry. It's terrific as well.
Date published: 2016-02-25
Rated 5 out of 5 by from I am very happy with this product. I purchased this rug in a larger size to put in front of my kitchen sink. I liked it so much I decided to get a smaller one to match to put in front of my kitchen door to the backyard. I also have one outside the door in a different style same rug. The rugs are a great price, they hold up well, they look great and my cats don't seem to claw them like others I have had. Some wrinkles in the rugs after shipping but that goes away. All of mine look great!! I have been very satisfied with these rugs. You do need to use something under the rugs to keep them in place.
Date published: 2011-05-03
Rated 5 out of 5 by from Great Rug! I'm very happy with the quality of the rug. The color is great. I purchased it for my laundry room, which we walk through to get to the garage, so it gets a lot of foot traffic. I noted that others wrote about how it didn't lay flat when you first unrolled it, but after one day on the floor it looked great! I did purchase a rug pad for it from Ballard, and it holds it in place on my tile floor. I wouldn't hesitate to purchase, and will be purchasing more for my outside patio.
Date published: 2014-07-12
Rated 5 out of 5 by from These are very durable I bought this same rug years ago, it is at our back door that gets used a lot in all weather, muddy boots, snowy boots, kids, animals... and what have you. It still looks fantastic, so when I need to replace a wool rug that the dog likes to scratch his back on, I had no question I needed to get an indoor/outdoor. The color is as pictured and I am pleased (the dog likes it) it is such a no worry rug!
Date published: 2015-02-19
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Product:RW154-Navarre Indoor/Outdoor Rug
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