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If you're not happy, we're not happy. That's where our "Love It or Send It Back" policy comes in. If you're dissatisfied with your Ballard purchase for any reason, you can return it within 90 days of the ship date for an exchange or full refund* (excluding Shipping & Processing fees).

You are invited to try items within our Best of Ballard collection risk-free for 30 days. If you're not satisfied, we will refund the purchase price AND shipping costs. Best of Ballard items are exempt from additional discounts and free shipping offers.

If you don't absolutely love your new slipcovered seating or upholstered seating for any reason, return it within 10 days of delivery absolutely free – we'll even pay the return shipping. It's that simple. We guarantee it. Now doesn't that make you happy?

*Excludes personalized, customized, monogrammed or COM (customer's own material) unless defective.

We want you to be happy. If for any reason you are dissatisfied with your purchase, simply return it within 90 days of the ship date for an exchange or refund (excluding Shipping & Processing fees). All products are guaranteed from defects for a full year.

Please carefully inspect your order upon delivery. If you receive damaged or defective merchandise, you may contact our Customer Service department at 1-800-536-7551 and a representative will be glad to arrange a return or exchange for you.

Please note: Any items that are monogrammed, customized, Customer's Own Material (COM), or made-to-order cannot be returned or exchanged unless damaged or defective. Defective items will be exchanged unless no longer available, in which case a Merchandise Certificate will be issued. Once a returned item is received in our warehouse, the return or exchange will be processed immediately. For credit card orders, you can expect to see your refund credit within 72 hours. For check and money orders, you can expect to receive your refund check within 7-10 business days.

Special delivery methods are noted in the item description.

Standard Delivery
Orders are shipped by standard ground and usually arrive within 3-7 business days. Items ordered at the same time may not be delivered together.

Threshold Delivery
Threshold Deliveries are made by standard truck, unloaded by the driver and placed inside the first-floor doorway, garage or covered area of your choice. Delivery is typically 2-3 weeks from the date item is shipped but may vary depending on your residence and location of shipment pickup.

In-Home Delivery
In-Home Deliveries are made by standard truck, placed inside your home wherever you like, inspected, and the packaging removed. Please allow an additional 2-3 weeks from Ship Date for your order to arrive. An agent will call to schedule your delivery. (Not available in all states.)

O/S (Oversized) Delivery
Items that are heavy or bulky are subject to an Oversized Delivery surcharge. This charge is listed after the item price.

Express Delivery
Express orders received by 4 p.m. EST are shipped the same day.
For items under 15 lb., the following Express Delivery rates apply:

  • Two day service, add $9.95
  • Next day service, add $19.95
  • Alaska, Puerto Rico, USVI & Hawaii, add $9.95 (Express Delivery required)

Call 1-800-536-7551 for Express Delivery charges for items over 15 lb.

Swatch Shipping
Ballard Designs offers up to 10 free swatches for all of our fabrics for a small fee of $5.95 for shipping and processing. It will take 3-7 business days for your swatches to arrive. The swatches are approximately a 3" X 3" square.

To order a fabric swatch, click here.

We do offer some rug, leather, and wallpaper swatches. To see if the swatch is available, please call us at 800-367-2775.

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Rated 4.4 out of 5 by 335 reviewers.
Rated 5 out of 5 by perfect Bought one for my kitchen and one for mudroom. They look great, take high traffic, easy to vacuum. No pilling or shedding. Very happy December 5, 2014
Rated 5 out of 5 by Touch of Color This rug added just the subtle color I was looking for in my living room! Great piece. November 24, 2014
Rated 2 out of 5 by Not as expected. Purchased this rug for entrance in our Apartment for the winter months. While it serves it purpose the quality was not as nice as other indoor/outdoor rugs I have purchased elsewhere.It is very stiff and not great under foot. I would recommend Ballard use a higher grade material for there indoor/outdoor rugs. While the price is reasonable the quality is lacking. November 23, 2014
Rated 5 out of 5 by Distinct colors and subtle pattern. I needed something to perk up a slate tile floor covering in my kitchen. This was perfect with the flooring and cherry cabinets. This plus the rug pad make the flooring very comfortable. November 22, 2014
Rated 5 out of 5 by Great rug for our porch We purchased the Navarre rug in chocolate to coordinate with the Monterray rug (also in chocolate- purchased 3 years ago) for a sitting area in our screened-in porch. Very pleased with design and quality. These rugs are very durable and hold up just fine over all types of our mid-Atlantic weather. November 8, 2014
Rated 5 out of 5 by rug looks great in my foyer. Perfect size. I've recently had hardwood floors put in so needed a few rugs. This rug is perfect in my foyer and looks very nice. It's simple lines go well with other rugs. One under my dining room table and chairs, a runner in my extra bedroom. My yoga mat fits underneath just fine! November 5, 2014
Rated 4 out of 5 by Nice variety of sizes! We ordered a larger rug to define our breakfast room, and smaller rugs for the other kitchen areas (sink, stove, back door). They are nice quality and will be decorative and practical at the same time. The large rug has been unrolled for several weeks while waiting for completion of our kitchen remodel, and the "wrinkles" have yet to come out. Rolling the rugs, especially the larger ones, on a shipping tube would be a great idea which could assure a smooth floor covering. I am hoping the problem will resolve itself. October 4, 2014
Rated 2 out of 5 by Blue is just that ... I suppose everyone's computer monitor is different and many colors shown on site -- and even in the catalog -- may be a bit "off" from what we are expecting but the "blue" Navarre rug was WAY OFF! In both the catalog and on line the blue presents itself as a dark -- though not navy -- blue. In fact, the rugs that arrived could best be described as a light "denim" blue. Ghastly when in the vicinity of dark blue rugs in adjoining rooms. Very disappointing but, since I got them on sale, it would hardly be worth my returning them at a cost of $8.95 each so guess I'll just keep them as doormats. Probably best suited for outdoors (as opposed to INDOOR/Outdoor) as they are stiff and scratchy and I can't imagine you'd want them indoors. October 2, 2014
Rated 4 out of 5 by Very nice indoor-outdoor rug I ordered the chocolate brown rug--true brown, nice color. Rug is thin and wont create a tripping edge. September 11, 2014
Rated 5 out of 5 by Just what were looking for We wanted a rug in front of our computer desk on a hardwood floor. The rug provides a perfect protecting surface between our rolling office chair and the floor. August 24, 2014
Rated 1 out of 5 by Not so good I am disappointed with the 3 Navarre Indoor/Outdoor Rugs I purchased August 2014. While the color and sizing is good, the rugs were shipped without rolls inside to keep the rugs smooth. The largest rug and the runner rug were somewhat flattened in shipment (possibly due to their size?). The 2' x 3' rug was okay. When I unrolled the rugs from their packaging, they unrolled like an accordian! Now how does one get the folds out of rugs??? I believe a quality retailer like Ballard Design, whom I have used for years, could prevent this situation by including hard cardboard rolls for rugs when shipping to help prevent these folds. The rippled rugs have not flattened and who knows when or if they will. August 24, 2014
Rated 5 out of 5 by I have purchased several of these rugs. They are attractive , easy to clean and work so well in my kitchen and at the front and back entrances. Thank you Ballard. You are a pleasure to do business with. August 9, 2014
Rated 5 out of 5 by Excellent rug! I've had this rug for at least a year now and it doesn't look any different than when I got it and it is at my front door. It is easy to clean and wears extremely well. Definitely a great rug. Pick one you really like because it will last! August 2, 2014
Rated 5 out of 5 by Exceptionally sturdy on hardwood floors Love how "heavy duty" this rug looks on my hardwood floor. The color is so rich looking--what a nice decorative "pop" for only being a rug! July 27, 2014
Rated 5 out of 5 by Exactly what I expected I love your indoor/outdoor rugs, they are great and inexpensive changes to the kitchen - I love them! July 16, 2014
Rated 5 out of 5 by Great Rug! I'm very happy with the quality of the rug. The color is great. I purchased it for my laundry room, which we walk through to get to the garage, so it gets a lot of foot traffic. I noted that others wrote about how it didn't lay flat when you first unrolled it, but after one day on the floor it looked great! I did purchase a rug pad for it from Ballard, and it holds it in place on my tile floor. I wouldn't hesitate to purchase, and will be purchasing more for my outside patio. July 12, 2014
Rated 5 out of 5 by Navarre indoor/outdoor rug great find Purchased this runner for my kitchen island area. It is perfect! Love the fact that it was reasonable priced. It does not show the dirt in this busy area. So easy to Clean. I just vacuum it. Exactly what I was looking for As I have tried other runners that showed the dirt or stains And felt like I was constantly cleaning them. Very pleased with this purchase. July 11, 2014
Rated 3 out of 5 by Think this through Before ordering this rug I read the many reviews that mentioned how difficult the rug was to straighten out. My husband assured me that we could handle that and we found that aspect of the rug to be fine. The marks from being rolled up left after a couple of weeks. However, the off-gassing of the rug has taken a long time. We put the rug on the screened in porch for six weeks before we could actually bring it in the house. The odor is still present but quite tolerable and we like the rugs in our kitchen where they reduce wear and tear on our wood floors. July 9, 2014
Rated 5 out of 5 by Great Rug! I purchased this rug to use in an area that leads from the house out to the deck which goes to the backyard. I have 4 dogs and I needed something that would help protect my wood floor from the constant patter of 16 paws that use it as a path in and out to the outdoors where they pick up grass, dirt, leaves, etc. which is combined with rain water when the weather is bad. This remarkable rug continues to look lovely and sophisticated and not like a "doggy" rug thru all of the above as well as the human trafficking. Thank you Ballard Designs. July 6, 2014
Rated 3 out of 5 by Looks great, but edges fuzzed after vacuuming I love the look of these rugs -- I purchased a runner and a wider one -- but after vacuuming a couple of times, the fiber on the edges is fuzzing. I guess I will trim it? June 22, 2014
Rated 5 out of 5 by Like my rugs This rug is the normal polypropylene rug, so there's nothing real special about that. However, I do like the pattern and color of this rug and it works well in my kitchen. I like the material because you don't have to put a pad under it on the kitchen floor and it won't stain the floor like some latex-backed rugs will. June 8, 2014
Rated 5 out of 5 by Very Nice Product I purchased this rug for our laundry room which gets a lot of traffic as we come in and out through there daily. I love the rug, it looks beautiful in that area, doesnt show dirt, basically looks great all the time. This is one purchase I do not regret. June 6, 2014
Rated 5 out of 5 by Great detail I am using the rug in my front entrance. It is a great piece for a large area. very practical and hides a lot of traffic. June 2, 2014
Rated 4 out of 5 by Repeat Customer This is the second time I have purchased these indoor/outdoor rugs. They are exactly as described in the catalog, i.e. colors are true and sizes are accurate. Price is reasonable. The only thing I would caution is the need for a rug pad since they slip around. I would purchase this product again. May 26, 2014
Rated 4 out of 5 by I like it. I was most concerned about the color of the rug [Mineral] but it is very close to the catalog/website. No odor of any kind from the rug or the cushioned rug pad (which fits the rug perfectly.) They are in my long, narrow closet and don't get that much traffic which may be why the rug still is not lying absolutely flat (even though I rolled it the opposite way for 24 hours when I first got it.) Overall, very attractive. May 5, 2014
Rated 4 out of 5 by Wonderful colors This product has great color and is easy to clean. My only complaint was shipping- arrived twice with frayed edges due to lack of protective wrapping on the ends. Customer service was great in handling this problem. April 27, 2014
Rated 5 out of 5 by Great rug in mud room I purchased two Navarre rugs in blue and put one of each in front of the two entrances into our mud room. The color is exactly as expected and they are holding up great! April 21, 2014
Rated 5 out of 5 by This is the rug to get if you have pets I have spent a small fortune trying to find a runner that my dogs would not destroy (not intentionally but due to their nails). This is the one. I have had it for about a month and it is holding up beautifully. It did seem to take a few weeks to lay flat, but that issue has resolved itself. This was more that I usually paid for a runner, but it was definitely worth the money. Wonderful product and very fast shipping. Thank you!! April 13, 2014
Rated 5 out of 5 by Great pattern We have 3 Labs that really enjoyed the last 2 runners I had in my foyer, Im thinking I should have gone this route first. I would absolutely recommend this runner, the color, material and price are perfect. April 10, 2014
Rated 5 out of 5 by Nice area rug for deck This rug is a great color for our gray deck. It unrolled well and is lightweight and easy to move. We haven't had it long enough to tell how it holds up in the sun. April 10, 2014
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Product:RW154-Navarre Indoor/Outdoor Rug

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