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If you're not happy, we're not happy. That's where our "Love It or Send It Back" policy comes in. If you're dissatisfied with your Ballard purchase for any reason, you can return it within 90 days of the ship date for an exchange or full refund* (excluding Shipping & Processing fees).

You are invited to try items within our "Bring Home Ballard: collection risk-free for 30 days. If you're not satisfied, we will refund the purchase price AND shipping costs. Bring Home Ballard items are exempt from additional discounts and free shipping offers.

If you don't absolutely love your new slipcovered seating or upholstered seating for any reason, return it within 10 days of delivery absolutely free – we'll even pay the return shipping. It's that simple. We guarantee it. Now doesn't that make you happy?

*Excludes personalized, customized, monogrammed or COM (customer's own material) unless defective.

We want you to be happy. If for any reason you are dissatisfied with your purchase, simply return it within 90 days of the ship date for an exchange or refund (excluding Shipping & Processing fees). All products are guaranteed from defects for a full year.

Please carefully inspect your order upon delivery. If you receive damaged or defective merchandise, you may contact our Customer Service department at 1-800-536-7551 and a representative will be glad to arrange a return or exchange for you.

Please note: Any items that are monogrammed, customized, Customer's Own Material (COM), or made-to-order cannot be returned or exchanged unless damaged or defective. Defective items will be exchanged unless no longer available, in which case a Merchandise Certificate will be issued. Once a returned item is received in our warehouse, the return or exchange will be processed immediately. For credit card orders, you can expect to see your refund credit within 72 hours. For check and money orders, you can expect to receive your refund check within 7-10 business days.

Special delivery methods are noted in the item description.

Standard Delivery
Orders are shipped by standard ground and usually arrive within 3-7 business days. Items ordered at the same time may not be delivered together.

Threshold Delivery
Threshold Deliveries are made by standard truck, unloaded by the driver and placed inside the first-floor doorway, garage or covered area of your choice.

In-Home Delivery
In-Home Deliveries are made by standard truck, placed inside your home wherever you like, inspected, and the packaging removed. Please allow an additional 2-3 weeks from Ship Date for your order to arrive. An agent will call to schedule your delivery. (Not available in all states.)

O/S (Oversized) Delivery
Items that are heavy or bulky are subject to an Oversized Delivery surcharge. This charge is listed after the item price.

Express Delivery
Express orders received by 3 p.m. EST are shipped the same day.
For items under 15 lb., the following Express Delivery rates apply:

  • Two day service, add $9.95
  • Next day service, add $19.95
  • Alaska, Puerto Rico, USVI & Hawaii, add $9.95 (Express Delivery required)


Call 1-800-536-7551 for Express Delivery charges for items over 15 lb.

Swatch Shipping
Ballard Designs offers up to 10 free swatches for all of our fabrics for a small fee of $5.95 for shipping and processing. It will take 3-7 business days for your swatches to arrive. The swatches are approximately a 3" X 3" square.

To order a fabric swatch, click here.

We do offer some rug, leather, and wallpaper swatches. To see if the swatch is available, please call us at 800-367-2775.

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Navarre Indoor/Outdoor Rug 4.4 5 276 276
Love it! Really like this rug...so pretty and seems durable...have it in a cabana on the beach...looks fabulous. June 3, 2013
Attractive and functional This is my second purchase of this rug. I put the old one on the porch and the new one in the kitchen. In the past, I have also purchased these for my daughters and daughter in law. Everyone's is still in good use. They remain attractive and functional. May 25, 2013
Very satisfied! I purchased this rug in several sizes to use on my porch, in my doorway, and in front of my kitchen sink. Looks great in all places! Durable, even with an active dog. I purchased the black ones, and am really pleased with how attractive they are. Great value for the price! May 23, 2013
I just wish i had rubber backing on at least the edges as it doesn't stay in place, even if I place a rubber mat under it. I just wish i had rubber backing on at least the edges as it doesn't stay in place, even if I place a rubber mat under it. May 12, 2011
This product does not lay I was very disappointed with this rug. It is hard and does not lay flat. I'll have to place several pounds of something on each corner to try to flatten; otherwise people will be tripping on this carpet. February 22, 2014
deck rug Since I have one rug just like this one, I know the looks and quality are good. I have not unrolled this one as it will be going on the deck at our summer home later this year. I thank you for quick delivery and friendly service. February 20, 2014
Great indoor rug. I'm using my Navarre rug in a high traffic area between my kitchen and family room. It's the sage color and seems to blend in well with just about anything as it's kind of quiet and understated. One of my cats has decided to use it to sharpen her claws, which had me worried at first. The good news is that the rug is very strong and not one thread has come undone even though the cat goes to town on it constantly. It's truly amazing. It could be sold in a pet store! I bought both the sage and the reddish color and I love them both. April 6, 2013
Don't forget the bathroom Using my new rugs in my master bath. They look great. Hold up to water. Stylish. May 4, 2013
sharp looking I purchased the smaller sized rug in black for the entry way of our home (inside). Looks great against the light wood floors. It took a few weeks to get the waves out of it- I put in down in front of the door then placed my old rug on top of it. February 2, 2014
Exactly what I expected The color was beautiful, the wrinkles smoothed out quickly, and the look is great. Other reviewers were totally accurate: this isn't a soft cushy lounging carpet. But it is very pretty and very nice under our Restoration Hardware furniture with our Ballard dining chairs and burlap curtains. Thrilled with the price and with the product. January 30, 2014
Easy to maintain! I purchased two Navarre rugs, a runner for a long hallway leading from my garage and one for my entrance way. They work beautifully in my foyer and are very easy to maintain. My entrance foyer sees a lot of traffic since I have a labrador who is in and out all day. The rugs show no dirt and sweep clean easily. My only concern is the corners continue to curl. December 22, 2011
Fantastic rug at a great price I bought this rug in black in the 7'10" x 10'10" size for my kitchen which has two doors leading to the outside. We have three dogs and live on a wooded lot which gets very muddy. This rug shows no dirt and vacuums like a dream. I have only had it one month, so I am hoping it is durable over time. A Wisconsin winter and muddy spring will more than test it. December 11, 2011
Very durable indoor/outdoor rug Ordered this rug for my screened porch last summer and added a smaller one for in front of the door. Good quality rug and priced competitively to what you will find in local big-box stores. One minor issue is the ends of the rug seem to curl up rather than lay flat. But am overall happy with the purchase and would recommend it to others. August 23, 2013
Extremely attractive as it's durable I purchased 2 runners in black, that are leading into my husband's office in the basement. My husband owns an entertainment company and needed runners that would wear like an industrial carpet, but attractive to appeal to the artistic sensibilities. I purchased a rug in red to go on my enclosed back porch. Since my home is a Victorian cottage, the design worked perfectly. These rugs are really great! April 6, 2011
Love it This rug has been a lifesaver. It is at the front door where snow, dirt and mud escape many pairs of feet along with our two dogs. This rug is virtually indestructable and SO easy to clean up. Just vacuum or wipe and it looks like new! The color is a lighter chocolate brown, very nice and neutral. I plan on ordering more now that I know that it's a keeper. Only wish I had bought this rug a long time ago! March 16, 2011
This product did not dosappoint I am very pleased with this rug (runner). I was skeptical since it is outdoor/indoor but it is not only practical and attractive but feels good even with barefeet. The blue was a great choice. September 4, 2011
Love this rug! I have this rug in blue. Not only is it beautiful, but after 3yrs., it still looks like new! I have 2 cats who use it as a scratch mat and yet it has proven to be indestructible. Not a single pull or loose thread- amazing! April 30, 2011
Navarre Outdoor Rug I ordered two of these runners for my patio. They were two different dye lots so they do not match in color. One is dark and the other is lighter. It was not worth returning them so I kept them. March 17, 2011
Pulling after a short time The binding on the rug is already starting to pull and fray after only 5 weeks. Thought an indoor/outdoor rug would be sturdier. March 16, 2011
This rug is VERY easy care. I use this rug under a dining table. Spills clean up easily without leaving a trace (even cat vomit). March 26, 2011
Navarre Rug Exactly as represented and for a great price. Already had some spills and it cleans up quite easily. Not to mention it is simply smashing and has updated the room nicely. June 28, 2013
good quality I do like the quality of the rug and the size I bought an 8X10 laid flat on both ends after leaving it upside down over night. January 18, 2012
Indoor Outdoor rug My first time ordering from Ballards. The price of this rug was very reasonable, was delivered on time, packaged nicely, and looks great. Very satisfied, and looking for a sale on this item again! May 24, 2013
Unusable due to packing method; uneven coloration The rugs were folded in their packaging vs. rolled - the creases and curling will not flatten out and crease lines and raises are unsartisfactory. Also, I bought 3 different size rugs which cannot be used together as the dye lot is different in each rug. March 31, 2012
I used it indoors I love the Navarre Indoor/Outdoor Rug. I was looking for an area rug for a small guestroom that would cover a good portion of the unfinished concrete floor (new flooring is scheduled for next year). The walls in the room are painted a very soft yellowish green and I envisioned black and white accents with pops of green here and there. The black Navarre rug is perfect! Although it is not exactly soft, as you would expect in a bedroom, it looks great and it is better than walking on unfinished concrete. It grounds the room and works perfectly. I got it off-season on sale so the price was amazing for essentially an 8x10 area rug. Once I finish the floors in the guest room I'll consider moving the rug outside onto the back patio....or maybe not. You never know. November 6, 2013
I am very happy with this product. I purchased this rug in a larger size to put in front of my kitchen sink. I liked it so much I decided to get a smaller one to match to put in front of my kitchen door to the backyard. I also have one outside the door in a different style same rug. The rugs are a great price, they hold up well, they look great and my cats don't seem to claw them like others I have had. Some wrinkles in the rugs after shipping but that goes away. All of mine look great!! I have been very satisfied with these rugs. You do need to use something under the rugs to keep them in place. May 3, 2011
Durable and Classy I L-O-V-E this rug. I ordered it in black and have placed it in my kitchen under the table and it is just as Ballard claims, easy to care for and durable. It adds a great French Country air to my kitchen. I want to buy another one for my patio I love it soooo much. It has a classy and expensive look even though it is really an outdoor rug. If you are thinking about buying it and are on the fence, think no more. You'll be as happy as I am with this purchase. Really a super buy. Ballard has done it again! April 4, 2011
Great quality but the red is not red I have several of these--they do not fade, and spot clean easily. I am returning the most recently purchased ones however, because the red ones are far more orange than the Christmas red I needed. December 15, 2011
love the color intensity This rug really brings my outside area together with good compliment to my furniture. The rug has not faded and it gets good amount of sun and we need to rinse the area off often and the water has not altered the color. We are very happy with the effect it has and its durability. July 5, 2011
Nice rug. True to color and size. I have been pleased by the black Navarre Rug I recently purchased. The color and the size work perfectly in my kitchen. So far, it has been easy to clean. However, you will need a rug pad to prevent slipping. August 16, 2011
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