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If you're not happy, we're not happy. That's where our "Love It or Send It Back" policy comes in. If you're dissatisfied with your Ballard purchase for any reason, you can return it within 90 days of the ship date for an exchange or full refund* (excluding Shipping & Processing fees).

You are invited to try items within our "Bring Home Ballard: collection risk-free for 30 days. If you're not satisfied, we will refund the purchase price AND shipping costs. Bring Home Ballard items are exempt from additional discounts and free shipping offers.

If you don't absolutely love your new slipcovered seating or upholstered seating for any reason, return it within 10 days of delivery absolutely free – we'll even pay the return shipping. It's that simple. We guarantee it. Now doesn't that make you happy?

*Excludes personalized, customized, monogrammed or COM (customer's own material) unless defective.

We want you to be happy. If for any reason you are dissatisfied with your purchase, simply return it within 90 days of the ship date for an exchange or refund (excluding Shipping & Processing fees). All products are guaranteed from defects for a full year.

Please carefully inspect your order upon delivery. If you receive damaged or defective merchandise, you may contact our Customer Service department at 1-800-536-7551 and a representative will be glad to arrange a return or exchange for you.

Please note: Any items that are monogrammed, customized, Customer's Own Material (COM), or made-to-order cannot be returned or exchanged unless damaged or defective. Defective items will be exchanged unless no longer available, in which case a Merchandise Certificate will be issued. Once a returned item is received in our warehouse, the return or exchange will be processed immediately. For credit card orders, you can expect to see your refund credit within 72 hours. For check and money orders, you can expect to receive your refund check within 7-10 business days.

Special delivery methods are noted in the item description.

Standard Delivery
Orders are shipped by standard ground and usually arrive within 3-7 business days. Items ordered at the same time may not be delivered together.

Threshold Delivery
Threshold Deliveries are made by standard truck, unloaded by the driver and placed inside the first-floor doorway, garage or covered area of your choice.

In-Home Delivery
In-Home Deliveries are made by standard truck, placed inside your home wherever you like, inspected, and the packaging removed. Please allow an additional 2-3 weeks from Ship Date for your order to arrive. An agent will call to schedule your delivery. (Not available in all states.)

O/S (Oversized) Delivery
Items that are heavy or bulky are subject to an Oversized Delivery surcharge. This charge is listed after the item price.

Express Delivery
Express orders received by 3 p.m. EST are shipped the same day.
For items under 15 lb., the following Express Delivery rates apply:

  • Two day service, add $9.95
  • Next day service, add $19.95
  • Alaska, Puerto Rico, USVI & Hawaii, add $9.95 (Express Delivery required)


Call 1-800-536-7551 for Express Delivery charges for items over 15 lb.

Swatch Shipping
Ballard Designs offers up to 10 free swatches for all of our fabrics for a small fee of $5.95 for shipping and processing. It will take 3-7 business days for your swatches to arrive. The swatches are approximately a 3" X 3" square.

To order a fabric swatch, click here.

We do offer some rug, leather, and wallpaper swatches. To see if the swatch is available, please call us at 800-367-2775.

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Navarre Indoor/Outdoor Rug 4.5 5 292 292
Great quality for the price! The rug is beautiful and just what I thought it would be. It looks great under my kitchen table and with 2 dogs I am looking forward to being able to hose it down when needed. It is not a soft "cushiony" rug. It is just what it says-an indoor outdoor. Looks GREAT indoor! I stopped at 4 stars only because I haven't had it long enough to see how it cleans up. Great price for the quality!! November 30, 2011
corners lift up brought 2 runners for my kitchen. Look great but can't seem to flatten the end to lay flat. will keep trying.... November 25, 2011
Great for kitchen and laundry room areas Purchased these carpets for high traffic areas and have been super satisfied. They clean up wonderfully and look great. This was an excellant purchase November 5, 2011
Looks great, wearing well. Nice pattern and color, is holding up well in both sun and rain. October 27, 2011
Just what I hoped it would be! With two children, two cats, and a dog, keeping any rug clean in our family room is an impossible task. I had been looking at replacing our sisal with one of Ballard's indoor/outdoor rugs and now we finally have. It instantly made the room look brighter, neater and "finished" and I love that I can clean it with soap and a hose! We've had it for a month or so now and it looks great and has held up very well despite the heavy traffic -- and occasional kid and animal messes -- it takes. I'll probably buy another for our dining room. October 26, 2011
These products have problems. The larger rug is not truly rectangular and it is darker than the 2 smaller rugs. October 16, 2011
Great rug(s) This is the second rug I have purchased in that pattern from Ballard. They wear better than any of the outdoor rugs I have ever purchased from Ballard or other companies. Just ask my 2 cats and 2 Golden Ret. about their durability. October 16, 2011
Beautiful and good value. Bought for outdoor balcony and ended up using it indoors! October 2, 2011
Great Rug I have used this rug on a Deck and it has withstood everything that the weather could dish out and has stood up beautifully. I am very pleased with it. September 29, 2011
Very attractive and functional rugs I love the rugs. I bought them for a busy kitchen and breakfast area which have hardwood floors through which my four dogs have to travel to go outside and come back inside, of course. The rugs are very attractive and easy to clean. I don't think you can tell they are polypropylene just by looking at them. The ends did curl up a little from being rolled for shipping for about the first week but have now settled flat and that is not a problem. I did buy the underlay so that they would not move and that works very well also. September 18, 2011
This product did not dosappoint I am very pleased with this rug (runner). I was skeptical since it is outdoor/indoor but it is not only practical and attractive but feels good even with barefeet. The blue was a great choice. September 4, 2011
Love It The only regret I have is not getting it bigger...but it's pretty...I love it...it brigthens my balcony up... It looks better in person.. September 2, 2011
happy customer It is a perfect rug to complete our busy family room. We have avoided having a rug because we have 4 children under 8. So far it has been great and I haven't needed to hose it down for a cleaning yet. For the price it is definitely worth it. August 28, 2011
Very happy with this rug This rug finished my room off beautifuly. I needed some texture in the room and this worked great! It seems to be durable and looks wonderful. I have two small dogs and it seems to be holding up well to their evening wrestling matches. August 24, 2011
Like it alot. Does exactly what I want. Dries very quickly. I left it to "unfurl" in the sun for a couple hours, and it went perfectly flat. August 22, 2011
This indoor/outdoor rug was the right choice for high-traffic area. I was looking for an area rug that was easy to take care of in a smallish dining room area that receives a lot of foot traffic. The color was perfect, the design subdued, and the name, Navarre, appropriate for our Basque household. The price was competitive, too. August 20, 2011
Looks and feels great. We purchased a small size for our front porch sitting area. Will not be out for a full summer this season, although we may keep it out year round. The fabric is softer than we anticipated. Color is just like the catalog. Very happy with it. August 17, 2011
Nice rug. True to color and size. I have been pleased by the black Navarre Rug I recently purchased. The color and the size work perfectly in my kitchen. So far, it has been easy to clean. However, you will need a rug pad to prevent slipping. August 16, 2011
A good product in the wrong place! This is my third indoor/outdoor rug, the other 2 are in the kitchen and family room, this one is by a well used entrance. Unfortunately it is not doing as well as the others. I chose a runner and it has yet to flatten out all the way, but the most annoying thing is that it slides around even with 2 rug liners and carpet tape. It is in a high traffic area and walked on in all directions but I thought it would stay in place a little better than it has. Mind you this disappointment has nothing to do with the rug's quality, which is fine, I just think I need a heavier product that will stay in place better than this one. August 15, 2011
navarre indoor outdoor rug love love love all the rugs in this line. Wish you made more sizes such a 9x18. Great if u have pets! Love the navarre rug August 15, 2011
excellent product I now own several of these rugs and am very pleased with them. They hold up beautifully in my kitchen and stay clean and neat. August 14, 2011
Efficient and quickly received I was delighted with my runner mat. It came when expected and looks just perfect in my hallway. Thank you, Ballard Designs. Sally August 11, 2011
Great rug Purchased this rug in blue for a beach house powder room. Color was exactly as shown and not rough on your feet so suitable to use indoors. Very happy with purchase! August 9, 2011
Nice rug This is a great quality rug for a great price. Item was just as pictured and shipping was fast. August 8, 2011
The color is great! I ordered runner to use in my kitchen. It will not stay flat. Have on pad but it moves and I have tripped several times. Will have to take up. August 8, 2011
We love how it enchances our kitchen I love everything that I purchase from Ballards's. Have been doing so for years and they never cease to amaze me with the quality of all their products. August 7, 2011
love it It arrived quickly and it looks great! Shopped online and found that this was the best price for outdoor carpets. August 4, 2011
Navarre Rug I bought the grey color for my kitchen that has a darker grey/black slate floor. It looks very classy! July 31, 2011
Durable and good-looking outdoor rug I purchased two of this style of outdoor rug in the brown to frame out two areas on a very large deck. The rugs arrived promptly and after weighing them down with rocks overnight they were ready to be placed on the deck. It's nice to be able to walk barefoot while entertaining guests and love the way the color compliments the outdoor drapes and furniture. July 27, 2011
Built to last Bought this rug 6 months ago, much to my husband's dismay. "We live in FL, at the beach - this rug is going to be ruined in one week!" he said. Well, this isn't any ordinary outdoor rug. This is one of the best outdoor rugs I've ever purchased. The color hasn't faded one bit. No mold, no mildew. It looks perfect, day after day. When we hose off the deck (from the pollen & salt air), we hose off the rug, too. Dries quickly. The chocolate color is perfect, not too dark, but still very rich in color. And you can't beat the price!! Don't hesitate, buy this rug if you've been looking at it... July 24, 2011
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Product:RW154-Navarre Indoor/Outdoor Rug