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If you're not happy, we're not happy. That's where our "Love It or Send It Back" policy comes in. If you're dissatisfied with your Ballard purchase for any reason, you can return it within 90 days of the ship date for an exchange or full refund* (excluding Shipping & Processing fees).

You are invited to try items within our "Bring Home Ballard: collection risk-free for 30 days. If you're not satisfied, we will refund the purchase price AND shipping costs. Bring Home Ballard items are exempt from additional discounts and free shipping offers.

If you don't absolutely love your new slipcovered seating or upholstered seating for any reason, return it within 10 days of delivery absolutely free – we'll even pay the return shipping. It's that simple. We guarantee it. Now doesn't that make you happy?

*Excludes personalized, customized, monogrammed or COM (customer's own material) unless defective.

We want you to be happy. If for any reason you are dissatisfied with your purchase, simply return it within 90 days of the ship date for an exchange or refund (excluding Shipping & Processing fees). All products are guaranteed from defects for a full year.

Please carefully inspect your order upon delivery. If you receive damaged or defective merchandise, you may contact our Customer Service department at 1-800-536-7551 and a representative will be glad to arrange a return or exchange for you.

Please note: Any items that are monogrammed, customized, Customer's Own Material (COM), or made-to-order cannot be returned or exchanged unless damaged or defective. Defective items will be exchanged unless no longer available, in which case a Merchandise Certificate will be issued. Once a returned item is received in our warehouse, the return or exchange will be processed immediately. For credit card orders, you can expect to see your refund credit within 72 hours. For check and money orders, you can expect to receive your refund check within 7-10 business days.

Special delivery methods are noted in the item description.

Standard Delivery
Orders are shipped by standard ground and usually arrive within 3-7 business days. Items ordered at the same time may not be delivered together.

Threshold Delivery
Threshold Deliveries are made by standard truck, unloaded by the driver and placed inside the first-floor doorway, garage or covered area of your choice.

In-Home Delivery
In-Home Deliveries are made by standard truck, placed inside your home wherever you like, inspected, and the packaging removed. Please allow an additional 2-3 weeks from Ship Date for your order to arrive. An agent will call to schedule your delivery. (Not available in all states.)

O/S (Oversized) Delivery
Items that are heavy or bulky are subject to an Oversized Delivery surcharge. This charge is listed after the item price.

Express Delivery
Express orders received by 3 p.m. EST are shipped the same day.
For items under 15 lb., the following Express Delivery rates apply:

  • Two day service, add $9.95
  • Next day service, add $19.95
  • Alaska, Puerto Rico, USVI & Hawaii, add $9.95 (Express Delivery required)


Call 1-800-536-7551 for Express Delivery charges for items over 15 lb.

Swatch Shipping
Ballard Designs offers up to 10 free swatches for all of our fabrics for a small fee of $5.95 for shipping and processing. It will take 3-7 business days for your swatches to arrive. The swatches are approximately a 3" X 3" square.

To order a fabric swatch, click here.

We do offer some rug, leather, and wallpaper swatches. To see if the swatch is available, please call us at 800-367-2775.

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Navarre Indoor/Outdoor Rug 4.4 5 275 275
Great quality, great price. We purchased the Monterey about 9 years ago for $200.00. It eventually got old and we needed a new one. I was going to buy the exact same rug, until I came upon the Navarre. It was just as pretty, but it was on sale! Looks great, and will last probably another 9 years. June 2, 2012
Beautiful at my entry way I needed something sommer-like at my entry way, and it looks beautiful! I am very happy and the price was great! June 29, 2012
Exactly what I had hoped it would be. The rug is great. I was somewhat concerned after reading some of the other reviews about the folds in the rug, but ours came rolled up; so no problem! The color was exactly as shown, and so far ithe rug is wearing very well and it does clean up just by turning the hose on it. How it survives the sun and humidity of a full southern summer will be the true test. May 3, 2012
Durable, Functional, and Pretty This was a featured sale product and definitely worth the money. I had a large, high traffic area to cover that has full afternoon sun. The rug fits the area perfect, adds a little bit of sass, and has thus far proved durable. June 7, 2012
Extremely pleased I bought this rug in green to put in my newly built screened in porch. The color is perfect and the color was pretty true to the catalog picture. I love the medallion design. Not too busy....very sophisticated. I would definitely recommend this rug. June 2, 2012
I probably should have ordered the next size, but bundling and sending it back wasn't worth it. I will just make do with the small size. con'td I find catalogue ordering a bit challenging. Appearance. quality are all fine. I simply couldn't predict what it would look like. I need to see everything in place and then decide if it's right. Perhaps once the furniture is in place, the size won't matter. May 17, 2012
excellent value This rug arrived in just a few days, in perfect condition. It unrolled with no problems. Lays flat and looks great out on our porch. I would order again with no reservations. June 6, 2012
Just what I expected I bought this rug for my screened porch. It is so easy to walk on and it looks really good with my Corsica furniture I bought last year. The rug was a very good price and I would highly recommend it. May 28, 2012
Great outdoor rug I purchased two rugs for the deck; great color and pattern, relatively soft under foot and thus far easy to clean and maintain (1 month). Couldn't find any thing like it for the price. Rugs were very creased at first, but a week outside and they are perfectly flat. I wish this rug came in a 5x9, as it would be perfect in a kitchen. April 22, 2012
Color and style plus durability! The color was true to advertisement, and the rugs are durable and heavy enough to lay flat after being unrolled for a day. While not as hot as my deck, they do heat up a bit in the sunshine, but it's durable with bare feet. That was the main reason I bought them, so I am thrilled. April 30, 2012
Navarre outdoor rug I ordered 2 of these rugs. One is a runner for a covered entrance outside the front door. It looks great! I got a red one. The other is a terracotta color for the lanai, and matches the furniture perfectly. It adds a lot to the outdoor living area. I did not need the pads under them. They stay flat and in place. April 20, 2012
Excellent Quality Even better in person! I ordered the black and cream one. It is of a good quality. True to the description. June 6, 2012
Very good quality This rug is everything I expected; high quality construction, the color is just what I wanted and it was shipped quickly. It does come rolled and will have some curled edges for a while. I put a simple open weave rug pad under it to keep it from shifting. May 2, 2012
Navarre rug colors are vibrant and sizing was perfect....the edges on the corners unraveled a bit after only 2 weeks of use...I was able to hot glue fraying on underside ....ok for the price May 20, 2012
Wonderful product and great pricing. This rug is durable, is of high quality and was competitively priced. It was shipped on time and arrived as scheduled. Beautiful red color and classic design. It is the third rug of its kind that I have ordered from Ballard, and I would highly recommend it to all others. April 27, 2012
Great sturdy rug indoors or out Pretty rug, easily stays clean with two dogs and three teenagers! Any spills also come out easily June 4, 2012
The rug looks great. I love the look on my covered front porch. It's easy to vacuum and really makes a statement. June 3, 2012
Good rug This is a great rug for high traffic areas...my only complaint is that some of the edging is coming unravelled. I just keep trimming it with scissors, but I think maybe at some point this will become a problem. I guess I will find out! April 19, 2012
Feels great underfoot! I bought this for our oceanfront terrace for visual interest to match what we had furniture wise and to feel cozy underfoot only wish I had bought a larger rug! April 26, 2012
Withstands the elements, dries quickly, looks great Love the indoor -outdoor Navarre rugs. Have them outside in the rain,etc. and they haven't faded and dry very quickly. Add a nice touch of color to our deck. April 25, 2012
This product was exactly what I was looking for! I love my new Navarre Rug. I ordered the red. Looks wonderful in my entrance way.I have received many compliments from friends. Am thinking of getting another for my deck. Would highly recommend this product. February 17, 2012
Perfect entryway rug I purchased the green rug for my foyer and I love it! It's the perfect amount of color and pattern without being too busy for a small space. The sisal is very durable and is great for high traffic areas. I'm very happy with my purchase. January 19, 2012
I like my rugs I like my rugs. I bought 2 rugs and 1 runner. The runner is a little bit longer than the area I put it in. It's in my kitchen under my kitchen sink and stove. I like the fact that so far it stays clean. January 27, 2012
nice, with some problems I ordered two of these rugs for the same room. The colors appear to be slightly off in that one is darker than the other. Also, the rugs are likely rolled up while stored in a warehouse, because one of them does not lay completely flat. January 13, 2012
only problem is getting it to stay flat....but I think that happens with all rugs like this one. Ballards always comes out with such great products. February 4, 2012
Great rug I bought this for my kitchen entrance to the house from the garage. It's very well made and looks great. Lays nice and flat. I am very pleased. January 4, 2012
Great looking and durable rug I'm happy with the rug. It is attractive and durable. I would recommend it, especially for high traffic areas. December 25, 2011
Beautiful & Top Quality Rug I liked the small rug so much that I ordered the runner to go with it. The quality is top rate and will last a very long tme....beautiful!! December 13, 2011
corners lift up brought 2 runners for my kitchen. Look great but can't seem to flatten the end to lay flat. will keep trying.... November 25, 2011
Great for kitchen and laundry room areas Purchased these carpets for high traffic areas and have been super satisfied. They clean up wonderfully and look great. This was an excellant purchase November 5, 2011
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