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If you're not happy, we're not happy. That's where our "Love It or Send It Back" policy comes in. If you're dissatisfied with your Ballard purchase for any reason, you can return it within 90 days of the ship date for an exchange or full refund* (excluding Shipping & Processing fees).

You are invited to try items within our "Bring Home Ballard: collection risk-free for 30 days. If you're not satisfied, we will refund the purchase price AND shipping costs. Bring Home Ballard items are exempt from additional discounts and free shipping offers.

If you don't absolutely love your new slipcovered seating or upholstered seating for any reason, return it within 10 days of delivery absolutely free – we'll even pay the return shipping. It's that simple. We guarantee it. Now doesn't that make you happy?

*Excludes personalized, customized, monogrammed or COM (customer's own material) unless defective.

We want you to be happy. If for any reason you are dissatisfied with your purchase, simply return it within 90 days of the ship date for an exchange or refund (excluding Shipping & Processing fees). All products are guaranteed from defects for a full year.

Please carefully inspect your order upon delivery. If you receive damaged or defective merchandise, you may contact our Customer Service department at 1-800-536-7551 and a representative will be glad to arrange a return or exchange for you.

Please note: Any items that are monogrammed, customized, Customer's Own Material (COM), or made-to-order cannot be returned or exchanged unless damaged or defective. Defective items will be exchanged unless no longer available, in which case a Merchandise Certificate will be issued. Once a returned item is received in our warehouse, the return or exchange will be processed immediately. For credit card orders, you can expect to see your refund credit within 72 hours. For check and money orders, you can expect to receive your refund check within 7-10 business days.

Special delivery methods are noted in the item description.

Standard Delivery
Orders are shipped by standard ground and usually arrive within 3-7 business days. Items ordered at the same time may not be delivered together.

Threshold Delivery
Threshold Deliveries are made by standard truck, unloaded by the driver and placed inside the first-floor doorway, garage or covered area of your choice.

In-Home Delivery
In-Home Deliveries are made by standard truck, placed inside your home wherever you like, inspected, and the packaging removed. Please allow an additional 2-3 weeks from Ship Date for your order to arrive. An agent will call to schedule your delivery. (Not available in all states.)

O/S (Oversized) Delivery
Items that are heavy or bulky are subject to an Oversized Delivery surcharge. This charge is listed after the item price.

Express Delivery
Express orders received by 3 p.m. EST are shipped the same day.
For items under 15 lb., the following Express Delivery rates apply:

  • Two day service, add $9.95
  • Next day service, add $19.95
  • Alaska, Puerto Rico, USVI & Hawaii, add $9.95 (Express Delivery required)


Call 1-800-536-7551 for Express Delivery charges for items over 15 lb.

Swatch Shipping
Ballard Designs offers up to 10 free swatches for all of our fabrics for a small fee of $5.95 for shipping and processing. It will take 3-7 business days for your swatches to arrive. The swatches are approximately a 3" X 3" square.

To order a fabric swatch, click here.

We do offer some rug, leather, and wallpaper swatches. To see if the swatch is available, please call us at 800-367-2775.

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Navarre Indoor/Outdoor Rug 4.4 5 295 295
Love these rugs! I actually use mine inside. I put them in the kitchen and by the back door. They are so easy to clean and they look great. The suggestion to use a rug pad is a one that I need to adhere to in my kitchen. These rugs are quality and affordable item from Ballard's. July 5, 2012
updates instantly! looks so sharp in my laundry room, which also has an entry door. Lies flat and has a great repeating design. I got the black and just love it July 3, 2012
This product is exactly as depicted in catalog. This is an indoor/outdoor rug that looks like the picture in the catalog. It has a rough texture and looks great on the floor, I ordered another one. Great value July 3, 2012
Stylish & durable Great colors, very true to the catalog pictures. I'm using the rug in my front hallway, and it looks fantastic. I've had it for a month and it's holding up well. July 2, 2012
Love product but packaging left permanent ridges in rug and the is a color variation in a triangle shape at one end. I have this rug in my kitchen from 3 years ago and love it. I ordered it in red for our mountain condo and was extremely disappointed because the way it was tightly rolled up has left permanent ridges in the rug. The obviously was a dye error on one part at the end of the rug. If it weren't so much trouble I would have sent it back but the shade of red is perfect for the room and it is a dark entry hall so people will probably not notice the ridges. It is such a shame because it is a great rug and design, and it would have been perfect were it not for the way it was packaged to ship (my earlier rug did not have those ridges. I think it maybe was rolled on a cardboard cylinder where this one was just rolled up tightly on itself). July 2, 2012
This rug looks and wears great! I am so glad that I saw the sale for this rug. I am pleased w/ not only the color, but also, with the way the rug wears and looks. Thanks for having quality products to purchase. Even if this rug had not been on sale I would have purchased it because of the great value. July 1, 2012
This rug is just a bit larger than the normal doormat. I bought two, one for under my kitchen sink and the other for inside my front door. The rug hides stains, mud, pet hairs and washes well with the garden hose. I put the one in the kitchen over a cushie rubber mat. Now, I have a soft place to stand without compromising style. The price point was excellent and the customer service commendable. July 1, 2012
Beautiful at my entry way I needed something sommer-like at my entry way, and it looks beautiful! I am very happy and the price was great! June 29, 2012
Great pattern, value for the money Ordered these rugs when on sale to update hallways and wanted durable rugs for summer wear and tear of pool, sand, etc. While they were not expensive and you get what you buy, I noticed that one of the rugs has started to unravel on the back. I just cut string off and waiting to see if more of rug starts to fall apart. Do love the sophisticated yet simple pattern - bought one in black and one in brown. June 26, 2012
Love my rugs! These rugs are great quality for the money. I love the red color and I can see that they will be easy to hose off when needed. The ends were curled when we received them as others said, but once they were laid out upside down in a warm room (or outside if it is warm) they flattened out. Again, love the print and the color-they look great on my deck! June 25, 2012
Second order of the same rug I loved this rug when I ordered it last year. I decided to get another rug and boy was it different. This rug has less yarn and the pattern isn't as distinct. The color was off too. I understand the dyelot difference will happen but I was more upset about the quality of the weave.It doesn't even lay the same. I didn't return because I needed it immediately. Wish it was better quality. June 22, 2012
Beautiful! As always, I am happy with my purchase from Balllard Design. I love the durability and the design. I like the fact that it goes with any pattern of furniture. Yet it can make a statement on its own. Love it! TIP: use it during the winter time. Those cute flowers could go for snowflakes! June 15, 2012
great indoors too! It was raining when my rug delivery came so after unrolling it, I just left it in the living room with the corners under chairs & table to flatten out. I liked it so much right there that I left it in the living room. We had a party and a spill landed smack on it and I didn't care at all! My son has asthma so I try to keep the pillows, curtains etc. to a minimum - this rug is a great addition without being a dust magnet. And its not scratchy on the feet like some jute rugs. Overall, I'm very satisfied. June 12, 2012
Got what I expected. The indoor/outdoor carpets I ordered have made a very colorful addition to our patio space. I like that they are light weight and can easily be moved. When the summer season is over and we prepared to store them away, the process will be quite easy. Looking forward to many years of enjoyment from our recent purchase. The $140.00 price was very enticing, too. June 8, 2012
Durable, Functional, and Pretty This was a featured sale product and definitely worth the money. I had a large, high traffic area to cover that has full afternoon sun. The rug fits the area perfect, adds a little bit of sass, and has thus far proved durable. June 7, 2012
excellent value This rug arrived in just a few days, in perfect condition. It unrolled with no problems. Lays flat and looks great out on our porch. I would order again with no reservations. June 6, 2012
Excellent Quality Even better in person! I ordered the black and cream one. It is of a good quality. True to the description. June 6, 2012
Great sturdy rug indoors or out Pretty rug, easily stays clean with two dogs and three teenagers! Any spills also come out easily June 4, 2012
The rug looks great. I love the look on my covered front porch. It's easy to vacuum and really makes a statement. June 3, 2012
as pictured this carpet arrived on time. I bought 2 of them for my covered porch since the price was so good. They look just as they do on line and the pattern is nice and classic. They are thin and definitely need a pad underneath. I've only had them in service a few weeks. I hope they stand the test of time. They were a good price. June 3, 2012
Extremely pleased I bought this rug in green to put in my newly built screened in porch. The color is perfect and the color was pretty true to the catalog picture. I love the medallion design. Not too busy....very sophisticated. I would definitely recommend this rug. June 2, 2012
Great quality, great price. We purchased the Monterey about 9 years ago for $200.00. It eventually got old and we needed a new one. I was going to buy the exact same rug, until I came upon the Navarre. It was just as pretty, but it was on sale! Looks great, and will last probably another 9 years. June 2, 2012
Nicer than average back hall mat I bought this to put in my back hall after we installed a new cork floor. The floor looks too nice to have just an ordinary rag or nylon rug. I've owned one of these before and you really can take it outside, soap it up and rinse it off with the hose. I'm glad I bought it. May 31, 2012
Just what I expected I bought this rug for my screened porch. It is so easy to walk on and it looks really good with my Corsica furniture I bought last year. The rug was a very good price and I would highly recommend it. May 28, 2012
Navarre rug colors are vibrant and sizing was perfect....the edges on the corners unraveled a bit after only 2 weeks of use...I was able to hot glue fraying on underside ....ok for the price May 20, 2012
I probably should have ordered the next size, but bundling and sending it back wasn't worth it. I will just make do with the small size. con'td I find catalogue ordering a bit challenging. Appearance. quality are all fine. I simply couldn't predict what it would look like. I need to see everything in place and then decide if it's right. Perhaps once the furniture is in place, the size won't matter. May 17, 2012
Fantastic Purchase I love these rugs! I too, like many other purchasers of these rugs, bought them for indoor use as they are dog-friendly. I bought two red, in two different sizes. They really make the room! Our pooches are making good use of them and the clean up is so easy! May 10, 2012
Exactly what I had hoped it would be. The rug is great. I was somewhat concerned after reading some of the other reviews about the folds in the rug, but ours came rolled up; so no problem! The color was exactly as shown, and so far ithe rug is wearing very well and it does clean up just by turning the hose on it. How it survives the sun and humidity of a full southern summer will be the true test. May 3, 2012
Very good quality This rug is everything I expected; high quality construction, the color is just what I wanted and it was shipped quickly. It does come rolled and will have some curled edges for a while. I put a simple open weave rug pad under it to keep it from shifting. May 2, 2012
Color and style plus durability! The color was true to advertisement, and the rugs are durable and heavy enough to lay flat after being unrolled for a day. While not as hot as my deck, they do heat up a bit in the sunshine, but it's durable with bare feet. That was the main reason I bought them, so I am thrilled. April 30, 2012
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Product:RW154-Navarre Indoor/Outdoor Rug