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If you're not happy, we're not happy. That's where our "Love It or Send It Back" policy comes in. If you're dissatisfied with your Ballard purchase for any reason, you can return it within 90 days of the ship date for an exchange or full refund* (excluding Shipping & Processing fees).

You are invited to try items within our "Bring Home Ballard: collection risk-free for 30 days. If you're not satisfied, we will refund the purchase price AND shipping costs. Bring Home Ballard items are exempt from additional discounts and free shipping offers.

If you don't absolutely love your new slipcovered seating or upholstered seating for any reason, return it within 10 days of delivery absolutely free – we'll even pay the return shipping. It's that simple. We guarantee it. Now doesn't that make you happy?

*Excludes personalized, customized, monogrammed or COM (customer's own material) unless defective.

We want you to be happy. If for any reason you are dissatisfied with your purchase, simply return it within 90 days of the ship date for an exchange or refund (excluding Shipping & Processing fees). All products are guaranteed from defects for a full year.

Please carefully inspect your order upon delivery. If you receive damaged or defective merchandise, you may contact our Customer Service department at 1-800-536-7551 and a representative will be glad to arrange a return or exchange for you.

Please note: Any items that are monogrammed, customized, Customer's Own Material (COM), or made-to-order cannot be returned or exchanged unless damaged or defective. Defective items will be exchanged unless no longer available, in which case a Merchandise Certificate will be issued. Once a returned item is received in our warehouse, the return or exchange will be processed immediately. For credit card orders, you can expect to see your refund credit within 72 hours. For check and money orders, you can expect to receive your refund check within 7-10 business days.

Special delivery methods are noted in the item description.

Standard Delivery
Orders are shipped by standard ground and usually arrive within 3-7 business days. Items ordered at the same time may not be delivered together.

Threshold Delivery
Threshold Deliveries are made by standard truck, unloaded by the driver and placed inside the first-floor doorway, garage or covered area of your choice.

In-Home Delivery
In-Home Deliveries are made by standard truck, placed inside your home wherever you like, inspected, and the packaging removed. Please allow an additional 2-3 weeks from Ship Date for your order to arrive. An agent will call to schedule your delivery. (Not available in all states.)

O/S (Oversized) Delivery
Items that are heavy or bulky are subject to an Oversized Delivery surcharge. This charge is listed after the item price.

Express Delivery
Express orders received by 3 p.m. EST are shipped the same day.
For items under 15 lb., the following Express Delivery rates apply:

  • Two day service, add $9.95
  • Next day service, add $19.95
  • Alaska, Puerto Rico, USVI & Hawaii, add $9.95 (Express Delivery required)


Call 1-800-536-7551 for Express Delivery charges for items over 15 lb.

Swatch Shipping
Ballard Designs offers up to 10 free swatches for all of our fabrics for a small fee of $5.95 for shipping and processing. It will take 3-7 business days for your swatches to arrive. The swatches are approximately a 3" X 3" square.

To order a fabric swatch, click here.

We do offer some rug, leather, and wallpaper swatches. To see if the swatch is available, please call us at 800-367-2775.

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Navarre Indoor/Outdoor Rug 4.4 5 276 276
Great design coordinates with many patterns! The rug looks fabulous on my client's lanai! It is a great design and works wonderfully with other patterns and fabrics! January 9, 2012
Good value for price The rugs look good. Looking at them on the floor you would not believe that they are made of polypropylene. They do slide around so a pad is needed if used on an inside patio floor. They are a good value for the price! February 6, 2013
Great runner for a busy area This runner is very nice. I have a pet so I wanted something durable. Great addition to home January 13, 2013
Very Nice--especially for the price ! Very nice. Bought this for my mother's covered front porch. Have had it a few weeks; has been traversed by nephews with red baseball clay and a large German Shepard. So far cleaning had consisted of a broom, vacuum, or hose. Looks great. Mom loves it. December 26, 2012
Great Value The rugs look great in our transitional Arts and Crafts/Country Foyer January 10, 2013
Quality product for fair price The rug fits perfectly in our sun room and appears as it did in the magazine/online. Pretty design and complimentary colors work well. Rug is easy to vacuum. January 2, 2013
Good value I am pleased with the rug. I love the color and the subtle design. December 28, 2012
great rug at a great price I am very happy with this indoor/outdoor rug. I have the runner in my laundry room and it's awesome! Very attractive - I bought the brown one - yet easy to clean in this high traffic area. December 8, 2012
I just the love the rug in my foyer. I had ordered the chocolate navarre rug for my foyer but I didn't like the way the color looked , so I took it to my sons house and it looked fabulous in his foyer. I ordered the black rug for my foyer and just love it. It's the type of rug to have by the door, it's durable and a great color. November 17, 2012
good quality It looks great indoors. I have pets and it is very easy to maintain, just a vacuum. Also, stains can easily be removed with just a little of water. The chocolate is a rich dark brown that contrasts well with the beige pattern. Have received a lot of compliments. October 28, 2012
Mostly like it I like the color (blue) and design, but it has been really difficult to flatten out (bumps/ripples that do not want to flat). It may be that it is a runner (the longer one), or it may just need more time. I also ordered a larger rectangular indoor/outdoor rug in a different pattern--with a border, and it seems to be flattening out better, so I am assuming it might be the pattern in the Navarre rug that makes it so hard to flatten. However, I think it is a great value, and I will definitely keep the rug. Could not beat it ffor the price! August 26, 2012
Handsome The rugs are great looking, not too formal, not too casual, perfect in our spot. They also are thick enough not to dip into the spaces between the boards of our deck and don't seem to need an under rug in our situation. We are very pleased to have found rugs that are so reasonably priced and so handsome. October 6, 2012
Great rug for my patio The rug is lightweight but sturdy and has held up to a variety of weather challenges so far including fog, light rain, dust and lots of leaves and small branches blowing in from nearby trees. I just sweep it off. The color has not faded at all even with strong afternoon sun each day. Well worth the price. October 5, 2012
great looking and wearing rug Had a rug just like this purchase before. Was glad to find it again. My old rug wore like iron. Exposed to the weather year round, it cleaned up well with just a blast from the hose. It didn't fade. Dried quickly after rain, snow or cleaning. After about five years and heavy daily traffic it was time for a new one. I hope this new one will do as well as the last. It's been in place for more than a month and living up to expectations. Thanks Ballard for your quality products. August 17, 2012
Beautiful! I ordered two of these rugs and loved them so much that within a month, I had ordered a third! All in grey! The color and quality are unmatched for the price. They are very beautiful foundation pieces for our deck. The color compliments our current decor beautifully and will easily transition to other color schemes if we change anything. They are very comfortable under foot and they are maintaining very well outside in a "no shelter" area. I highly recommend these rugs! August 10, 2012
Blue Navarra Rug is gorgeous I used this rug inside a beach condo in the Living area and in the Kitchen. It is beautiful and vacuums well. The color is soft and the pattern is very pleasing. It lays down flat nicely with no curling. It is also soft on your bare feet. The rugs are on top of tile and we used a normal rug pad under it and it worked great. I love it and would buy it again. I wish they had a longer runner so I could also use it in the hall way on top of the tile. We were in wet bathing suits alot at the beach condo and this rug is perfect for that lifestyle. July 16, 2012
This rug is stylish and durable I purchased this rug to go in front of my sliding glass door that leads to the backyard. Between the dogs and the children it gets walked across several times a day and it still looks brand new. Plus it matches my decor and looks fabulous!! September 21, 2012
Works great for our needs, and look good too I ordered these rugs to use on our deck, that is in need of replacement, but not sure what to do yet. I ordered three - two area and one runner. THey look great on our deck, lay flat when unrolled (there were some earlier complaints that they didn't) protect our feet from splinters:) and look great! THey are on an uncovered deck, and are fairing very well through the sun and rain so far! August 22, 2012
Good outdoor rug This rug is a little thinner than I expected but it works perfectly for my needs. The pattern is much more beautiful than the photo. Because it is delivered in a tight roll, I had to roll it in the opposite direction for about a week and then duct tape it to the tile to get the ends to lie flat. Not a huge issue but something I needed to do. Nice indoor/outdoor rugs. August 24, 2012
perfect color, perfect size I bought this rug to use in an area for my outdoor sectional furniture. The color is just as it looks in the catalog and on line and added just the right accent to my sitting area. Cleaning it is a snap! The first week I had it, 4 small children ground chocolate cake into, but with a spray from the garden hose and a quick rub on the most ground in parts, it was just as clean as when I bought it. If I had space for more, I'd buy more! Great rug! August 5, 2012
Great value Attractive and well made. The flat profile is perfect in front of a door. I have ordered the runner for a back hallway. September 26, 2012
Just what I was looking for! The Navarre runner and scatter rugs were the perfect color and size to use in my kitchen on my newly refinished hardwood floors. I had looked in five other catalogs and nothing came close to product and price! I'll recommend them to anyone looking for rugs. September 4, 2012
Navarre Indoor/Outdoor Rug - Blue When I ordered the rug, I was somewhat hesitant since the color was different on the website than in the catalog I received. The website looked more "denim-like" and the catalog was more cornflower blue. The catalog is more accurate, and that was what I needed. It takes a while for the folds to unfold because of the way the rug is shipped but that is not a problem. With 2 dogs, this works great in our family room. I would purchase this again. July 13, 2012
Very attractive. Great price The color,gray, is beautiful & the pattern very attractive. The price point was terrific. Our last Ballard rug for our screened- in porch was around for 7 yrs. looking forward to a long relationship with this rug ! August 29, 2012
Love them! This was my first purchase from Ballard. I love these rugs! I purchased four of them, two large, two small. Love the texture and the colors. They look beautiful on my wood floors! I will certainly continue to shop with Ballard Designs! August 23, 2012
Blends nicely with my natural sisal rug I am so happy with the quality, durability and looks of this rug. I was seaching for something that would go with the sisal rug under my kitchen table. I bought the black one to go at my front and back door. I was so happy with the look and color I ordered a runner as well. You will not be disappointed with how easily it shakes clean. This is an outdoor rug which has the added bonus of being able to hose clean. It looks awesome inside as well. July 5, 2012
OutNavarre rug is a very reasonably priced accent piece We actually purchased this rug because it offered such a great solution and color pop for tying in our new brightly colored quilt in a bedroom. We are using it on top of carpeting. The edges don't roll up and we don't even have to use a pad. We love it. August 16, 2012
great indoors too! It was raining when my rug delivery came so after unrolling it, I just left it in the living room with the corners under chairs & table to flatten out. I liked it so much right there that I left it in the living room. We had a party and a spill landed smack on it and I didn't care at all! My son has asthma so I try to keep the pillows, curtains etc. to a minimum - this rug is a great addition without being a dust magnet. And its not scratchy on the feet like some jute rugs. Overall, I'm very satisfied. June 12, 2012
Love this rug! Dries quickly outdoors I liked the first one I bought for outdoors so much, I bought another for our TV room in the basement. Works beautifully in both areas. I highly recommend! August 28, 2012
Love the design. Perfect for our use. We use this rug (size 2' x 3'7") outside a doorway on a covered porch. The house is on a lake, and grandchildren are constantly going in and out with wet feet. The rug is a nice size for its use and is very attractive. It is a little thin but if greater thickness is desired, I'd suggest using a rug pad as recommended in the catalogue. Great price, great look! July 20, 2012
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