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If you're not happy, we're not happy. That's where our "Love It or Send It Back" policy comes in. If you're dissatisfied with your Ballard purchase for any reason, you can return it within 90 days of the ship date for an exchange or full refund* (excluding Shipping & Processing fees).

You are invited to try items within our "Bring Home Ballard: collection risk-free for 30 days. If you're not satisfied, we will refund the purchase price AND shipping costs. Bring Home Ballard items are exempt from additional discounts and free shipping offers.

If you don't absolutely love your new slipcovered seating or upholstered seating for any reason, return it within 10 days of delivery absolutely free – we'll even pay the return shipping. It's that simple. We guarantee it. Now doesn't that make you happy?

*Excludes personalized, customized, monogrammed or COM (customer's own material) unless defective.

We want you to be happy. If for any reason you are dissatisfied with your purchase, simply return it within 90 days of the ship date for an exchange or refund (excluding Shipping & Processing fees). All products are guaranteed from defects for a full year.

Please carefully inspect your order upon delivery. If you receive damaged or defective merchandise, you may contact our Customer Service department at 1-800-536-7551 and a representative will be glad to arrange a return or exchange for you.

Please note: Any items that are monogrammed, customized, Customer's Own Material (COM), or made-to-order cannot be returned or exchanged unless damaged or defective. Defective items will be exchanged unless no longer available, in which case a Merchandise Certificate will be issued. Once a returned item is received in our warehouse, the return or exchange will be processed immediately. For credit card orders, you can expect to see your refund credit within 72 hours. For check and money orders, you can expect to receive your refund check within 7-10 business days.

Special delivery methods are noted in the item description.

Standard Delivery
Orders are shipped by standard ground and usually arrive within 3-7 business days. Items ordered at the same time may not be delivered together.

Threshold Delivery
Threshold Deliveries are made by standard truck, unloaded by the driver and placed inside the first-floor doorway, garage or covered area of your choice.

In-Home Delivery
In-Home Deliveries are made by standard truck, placed inside your home wherever you like, inspected, and the packaging removed. Please allow an additional 2-3 weeks from Ship Date for your order to arrive. An agent will call to schedule your delivery. (Not available in all states.)

O/S (Oversized) Delivery
Items that are heavy or bulky are subject to an Oversized Delivery surcharge. This charge is listed after the item price.

Express Delivery
Express orders received by 3 p.m. EST are shipped the same day.
For items under 15 lb., the following Express Delivery rates apply:

  • Two day service, add $9.95
  • Next day service, add $19.95
  • Alaska, Puerto Rico, USVI & Hawaii, add $9.95 (Express Delivery required)


Call 1-800-536-7551 for Express Delivery charges for items over 15 lb.

Swatch Shipping
Ballard Designs offers up to 10 free swatches for all of our fabrics for a small fee of $5.95 for shipping and processing. It will take 3-7 business days for your swatches to arrive. The swatches are approximately a 3" X 3" square.

To order a fabric swatch, click here.

We do offer some rug, leather, and wallpaper swatches. To see if the swatch is available, please call us at 800-367-2775.

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Navarre Indoor/Outdoor Rug 4.4 5 276 276
good rug for high traffic area Like the rug. I bought the small size (2x3) to put in front of my front door. Only complaint was that it took about 3 months of flattening the rug with something on the end of it because of the way it was packaged for shipping. One end kept curling up and getting caught in the door. March 17, 2011
love it It arrived quickly and it looks great! Shopped online and found that this was the best price for outdoor carpets. August 4, 2011
Great Rug This is a great rug. Very pretty durable. I am using it indoors in my sunroom dining area where we eat and my 5 grandchildren eat when they are here. I love the idea that you can take it outdoors and hose it. May 12, 2011
Love the rugs! Great rugs! We bought another one for our bathrooms too. Would highly recommend. Very durable and a great price! Wish I had seen these earlier. Great purchase! May 26, 2011
Beautiful & durable! Very pleased with this rug for my back (covered) patio. I get compliments on it when people look out my back door and it looks like it will stand up to traffic and the weather that may reach it. March 17, 2011
Love this! This is the rug I placed inside as you enter my home from my front porch. I bought the black, so dirt does not show. I just vacuum it with the brush attachment. It looks highend! March 16, 2011
Great product--easy to maintain, looks great! This rug looks great and is very durable. Just a quick vacuum keeps it looking fresh. Highly recommend a rug pad if used indoors. March 30, 2011
this product I would not reccomend It frays on the ends and curls up no matter how much rug tape I use. March 16, 2011
cheap but so was the price I am having a hard time getting this rug to uncurl - the ends are still causing a lot of trips even with carpet tape! The color red isn't the deep color as shown in the picture. It was cheap and so was the price....so what can I say? I bought it to keep the dirty paws off the wood floor! May 13, 2013
indoor outdoor rugs I have purchaed one other rug from on other expensive catalog only to find the quality to be poor compared to the Ballard rugs. These indoor/outdoor Ballard rugs, we have several, are used indoors, in areas that have cats and a dog walking on them. In the family room,and dining rooms, there are three Ballard rugs, cats can not claw them up, dogs do not have any adverse effects on them These rugs look great all the time. Easy to spot clean and vacuum. My recent rug is a runner, in the sun room, mud, rain and dog traffics on this rug. It stays beautiful at all times. I really recommend these Ballard rugs 100%. April 6, 2013
pretty in the color mineral Easy ordering, quick delivery and packaged well. Looks great with a brown sofa and brightens up the room. I've ordered area carpets from Ballard before and would not hesitate to order from them in the future. May 10, 2013
These rugs look great. I bought one last year and it still looks new, so I bought two more in the mineral color for my other porches. These seem to be really good quality and the price is great! May 11, 2013
Nice design, durable quality I purchased this rug in the brown and black. I got a black runner and the brown for an entryway rug. The black rug is very nice and seems to flatten out very well. The brown rug is just a wreck and won't flatten out and actually looks like it is permanently kinked in some areas. I have the brown rug sitting under a set of books in hopes it flattens out. The design of the rugs is good but the black rug appeared to be a better quality than the brown. April 20, 2013
outstanding runners!!! These runners are perfect!! I have them in high traffic areas inside the house, and we have a small horse farm so these runners definitely see mud!! I rinsed them off w/ a hose & the runner dried in the sun very quickly! They look beautiful and the price is amazing for such great runners!! I will only buy these runners from now on & I highly recommend them!!! They look beautiful and withstand constant traffic & vacuuming!! They're perfect!! :) April 13, 2013
Great product The coloring and sizing was exactly as stated in the magazine. Using one of the rugs at the back door for the dog and is great to be able to rinse off to clean. April 30, 2013
Love the color I've already hosed the pollen off once and it looks great! Once we got the color right, I loved it! Your customer service reps helped even when UPS delivered me the wrong rug a second time. Thanks! April 27, 2013
not as cute as picture While I will keep this rug, I cannot say that it is my favorite purchase. The color is not nearly as vibrant (red) as the picture. I use the rug indoors and hoped that it would provide a "pop" of color...disappointed it doesn't. April 23, 2013
Great value I got the black one and I really, really like it. It does a lot for the room for not that much money. Have one in living room and the runner in hallway. Looks like they will hold up. Very pleased with the purchase. April 24, 2013
good style, color I am using this rug indoor under my casual dining table. It looks great and adds a pop of color to the room that has a big window to the outdoors so the green is perfect. I bought it for it's easy care if food gets spilled on it. So far, so good. April 21, 2013
Very nice looking and affordable! I am very happy with my Navarre rug. I purchased it in black for mydining room which has an entrance to the patio. We have six dogs, two ofwhich are Newfoundlands! It is holding up very well. Doesn't show any dirt! My only negative was the way the rug was rolled up . If there was a tube inside the roll it would help to prevent the ridges that occur when you try to lay it flat. I am turning it every week to try and flatten it out. It is slowly working April 4, 2013
Exactly as shown This product is exactly what I saw on-line. No surprises. It is perfect for our deck. We ordered the brown and it is exactly the same color as listed. Very happy, and the price is terrific! April 21, 2013
Durable and pretty. This product is under heavy foot traffic and has yet to exhibit any wear. The color is lovely...I would purchase again. April 25, 2013
Love the outdoor rug The outdoor rug is great, materials are good quality and color and size is perfect. A great value. April 24, 2013
This rug is perfect! My new outdoor rug brings a cohesiveness to my outdoor living space that did not exist before. Even my decorator loves the new look. I now have a 'high-end' outdoor space that did not have a 'high-end' price! Thank you Ballard Design! April 10, 2013
great door rug I had read that the gray color had a blue undertone and that influenced my purchase. The color matches my room perfectly. I have the small size and use it as an indoor door mat. Very happy with my purchase and the price is amazing. April 6, 2013
Very disappointing Too thin, rough, it is already in Goodwill stack as it is not worth shipping costs to return. Don't know where anybody could use it. April 3, 2013
This product is as described. Happy, happy......the rug is wonderful and the color is exactly what I wanted. Ballard did it again! March 21, 2013
Very attractive and functional rugs I love the rugs. I bought them for a busy kitchen and breakfast area which have hardwood floors through which my four dogs have to travel to go outside and come back inside, of course. The rugs are very attractive and easy to clean. I don't think you can tell they are polypropylene just by looking at them. The ends did curl up a little from being rolled for shipping for about the first week but have now settled flat and that is not a problem. I did buy the underlay so that they would not move and that works very well also. September 18, 2011
Great value I bought the Navarre Indoor/Outdoor rug in gray, size 2x4 for our small powder room. It's adjacent to the laundry room/mud room and needs to stand up to a lot of abuse. I also have two young boys and we live out in the country. They get dirty! They bring the dirt inside. So I need a rug that's durable and easy to clean, but still looks great. I bought this rug when it was a Bring Home Ballard item, so the price was great. I'd already tried quite a few other rugs from several other retailers, but returned each of them b/c they weren't quite what I needed (as far as size, material & color). I was so happy to finally discover this one! The gray is a tad darker than it appears on my computer screen, but it worked fine for us. It also definitely needs a pad; it's very unsafe w/o one. We used it w/o a pad for a few days and my 2 yo slipped and fell. This rug was exactly what I was looking for: great color, very durable, easy to clean, perfect size for my space and looks great! July 5, 2012
This rug is not as good as the previous rug I had bought at Ballards It took 2 times for Ballards to ship me the correct rug. the first one was wrong color and the second one was the wrong size. I am keeping the rug only because I cannot find a jute rug to replace my old one. January 29, 2012
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