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If you're not happy, we're not happy. That's where our "Love It or Send It Back" policy comes in. If you're dissatisfied with your Ballard purchase for any reason, you can return it within 90 days of the ship date for an exchange or full refund* (excluding Shipping & Processing fees).

You are invited to try items within our "Bring Home Ballard: collection risk-free for 30 days. If you're not satisfied, we will refund the purchase price AND shipping costs. Bring Home Ballard items are exempt from additional discounts and free shipping offers.

If you don't absolutely love your new slipcovered seating or upholstered seating for any reason, return it within 10 days of delivery absolutely free – we'll even pay the return shipping. It's that simple. We guarantee it. Now doesn't that make you happy?

*Excludes personalized, customized, monogrammed or COM (customer's own material) unless defective.

We want you to be happy. If for any reason you are dissatisfied with your purchase, simply return it within 90 days of the ship date for an exchange or refund (excluding Shipping & Processing fees). All products are guaranteed from defects for a full year.

Please carefully inspect your order upon delivery. If you receive damaged or defective merchandise, you may contact our Customer Service department at 1-800-536-7551 and a representative will be glad to arrange a return or exchange for you.

Please note: Any items that are monogrammed, customized, Customer's Own Material (COM), or made-to-order cannot be returned or exchanged unless damaged or defective. Defective items will be exchanged unless no longer available, in which case a Merchandise Certificate will be issued. Once a returned item is received in our warehouse, the return or exchange will be processed immediately. For credit card orders, you can expect to see your refund credit within 72 hours. For check and money orders, you can expect to receive your refund check within 7-10 business days.

Special delivery methods are noted in the item description.

Standard Delivery
Orders are shipped by standard ground and usually arrive within 3-7 business days. Items ordered at the same time may not be delivered together.

Threshold Delivery
Threshold Deliveries are made by standard truck, unloaded by the driver and placed inside the first-floor doorway, garage or covered area of your choice.

In-Home Delivery
In-Home Deliveries are made by standard truck, placed inside your home wherever you like, inspected, and the packaging removed. Please allow an additional 2-3 weeks from Ship Date for your order to arrive. An agent will call to schedule your delivery. (Not available in all states.)

O/S (Oversized) Delivery
Items that are heavy or bulky are subject to an Oversized Delivery surcharge. This charge is listed after the item price.

Express Delivery
Express orders received by 3 p.m. EST are shipped the same day.
For items under 15 lb., the following Express Delivery rates apply:

  • Two day service, add $9.95
  • Next day service, add $19.95
  • Alaska, Puerto Rico, USVI & Hawaii, add $9.95 (Express Delivery required)


Call 1-800-536-7551 for Express Delivery charges for items over 15 lb.

Swatch Shipping
Ballard Designs offers up to 10 free swatches for all of our fabrics for a small fee of $5.95 for shipping and processing. It will take 3-7 business days for your swatches to arrive. The swatches are approximately a 3" X 3" square.

To order a fabric swatch, click here.

We do offer some rug, leather, and wallpaper swatches. To see if the swatch is available, please call us at 800-367-2775.

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Navarre Indoor/Outdoor Rug 4.4 5 297 297
OutNavarre rug is a very reasonably priced accent piece We actually purchased this rug because it offered such a great solution and color pop for tying in our new brightly colored quilt in a bedroom. We are using it on top of carpeting. The edges don't roll up and we don't even have to use a pad. We love it. August 16, 2012
Good quality for the money. It's difficult to find a good width in a runner...this rug is exactly what I needed and the design and color are perfect for my kitchen area. August 12, 2012
Just like the picture on screen and catalog. Enjoy the rug on my porch very much. Looks great with my furniture and so far no problems. Really don't expect any. August 11, 2012
happy with purchase I very much like my new navarre indoor/outdoor rugs. The color was perfect and they have gotten wet and still look as good as new. August 11, 2012
Beautiful! I ordered two of these rugs and loved them so much that within a month, I had ordered a third! All in grey! The color and quality are unmatched for the price. They are very beautiful foundation pieces for our deck. The color compliments our current decor beautifully and will easily transition to other color schemes if we change anything. They are very comfortable under foot and they are maintaining very well outside in a "no shelter" area. I highly recommend these rugs! August 10, 2012
This product was as good as pictured Good quality rug with close color match to website picture. Arrived in good shape and appears sturdy. August 9, 2012
This is a great rug. This rug is pretty and of good quality. I bought three and put them outdoors and they have weathered very well. August 9, 2012
Nice Quality This rug is gorgeous and I have it in front of my stove in the kitchen. It is super durable, cleans up easily and looks great. I ordered the smallest size and was worried it would be too small but it is a nice size- wider than my stove by 6 inches on either side. August 8, 2012
Nice pattern and looks great! These fit beautifully in my family room and are a wonderful option when you need a carpet that is durable and easy to clean. August 5, 2012
perfect color, perfect size I bought this rug to use in an area for my outdoor sectional furniture. The color is just as it looks in the catalog and on line and added just the right accent to my sitting area. Cleaning it is a snap! The first week I had it, 4 small children ground chocolate cake into, but with a spray from the garden hose and a quick rub on the most ground in parts, it was just as clean as when I bought it. If I had space for more, I'd buy more! Great rug! August 5, 2012
Beautiful, but not without issue. I purchased these rugs in red to go on my wrap-around porch. They looks beautiful. The one issue I have with them is that they are already starting to fade from the sun. I have only had them a few weeks, so I am a bit disappointed. August 4, 2012
Finishing touch We love these rugs, NO fading, and they are in direct sun for half a day. Wash and wear and the front porch never looked so good. July 31, 2012
Beautiful and durable rug This rug is both beautiful and durable. I ordered the chocolate brown color and am using it indoors in a high traffic area. It is easy to keep clean. Although it is an indoor/outdoor rug, it is soft and you can feel the quality. July 30, 2012
Wonderful Rug! We love this product! Bought it in two sizes. It performs as advertised. We use the Navarre Indoor / Outdoor rugs on our deck and find them easy to clean and keep fresh looking. July 29, 2012
Highly recommend ! Ordered one rug to look at it firsthand and to see if it would look nice -inside- our home- liked it so much that I ordered 5 more in different colors! I had a problem with mold in our home, so I did not want to risk traditional indoor rugs. The colors are lovely. The price was terrific. Highly recommend ! July 26, 2012
Looks Great Outside The rug is wonderful and looks great on my deck. I simply love your products. They are unique and prices are reasonable. Thank you July 26, 2012
I really liked the rug. The color was not as pictured but it works fine. The rug was very nice and the price was reasonable. The color was not as pictured but it works fine. July 22, 2012
Great design and color! A nice summer addition for a seasonal change. Light-weight; love the color and design. Very functional runner. I only suggest a rug pad on wood floors. A great price too! July 20, 2012
Love the design. Perfect for our use. We use this rug (size 2' x 3'7") outside a doorway on a covered porch. The house is on a lake, and grandchildren are constantly going in and out with wet feet. The rug is a nice size for its use and is very attractive. It is a little thin but if greater thickness is desired, I'd suggest using a rug pad as recommended in the catalogue. Great price, great look! July 20, 2012
great product I have several of these rugs. Love the Navarre pattern. These are very durable, I just hose them off. Wish you had more sizes, I would have one in my living room. July 19, 2012
Not the Ballard quality I have come to expect I bought these to replace 2 Navarre rugs that I bought 3 years ago. The originals were so well made and long lasting. The new ones I purchased are not the same. They are not the deep black, but have a more prominent beigey background. There were several globs of glue on the corners. I am disappointed that they are not the same quality as the ones I bought from Ballard 3 years ago. I'm still using the old rug at the front door, because it looks better than the new one! July 18, 2012
Looks great, performs well I bought two runners (one blue, one brown) to use in front of heavy-traffic patio doors. The pattern is textural yet neutral, and the rugs lay flat over rug pads. So far, they are holding up well to the constant traffic of two large dogs. Dirt and hair seem to just lay on the surface and not get deeply embedded, and the rugs are easy to vacuum or shake off. July 18, 2012
It looks like an inexpensive outdoor rug Can't get the lumps out (from being rolled up during shipping); color is a watery green; it doesn't look like a hefty rug (as it did in the picture!) July 18, 2012
High Quality Indoor/Outdoor Rug I have the large size on my enclosed porch and a slightly smaller one on my outdoor entrance. I live in Tucson where they get extreme sun exposure and monsoon rains etc. After 4 years of punishment I took them out back and washed down with a little dish detergent then rinsed with a hose and let them sun dry. The look like new I could hardly believe my eyes. I am going to buy one for my TV room. Because the dog eats her chewies etc while I watch TV and my current rug gets stained. I know I can just pick up one of these indoor/outdoor rugs and wash it outside and it will be perfect again. I cannot recommend this rug enough. You will not be disappointed. July 17, 2012
What a great bargain!! These rugs are durable and beautiful. What a great bargain!! July 16, 2012
Blue Navarra Rug is gorgeous I used this rug inside a beach condo in the Living area and in the Kitchen. It is beautiful and vacuums well. The color is soft and the pattern is very pleasing. It lays down flat nicely with no curling. It is also soft on your bare feet. The rugs are on top of tile and we used a normal rug pad under it and it worked great. I love it and would buy it again. I wish they had a longer runner so I could also use it in the hall way on top of the tile. We were in wet bathing suits alot at the beach condo and this rug is perfect for that lifestyle. July 16, 2012
Navarre Indoor/Outdoor Rug - Blue When I ordered the rug, I was somewhat hesitant since the color was different on the website than in the catalog I received. The website looked more "denim-like" and the catalog was more cornflower blue. The catalog is more accurate, and that was what I needed. It takes a while for the folds to unfold because of the way the rug is shipped but that is not a problem. With 2 dogs, this works great in our family room. I would purchase this again. July 13, 2012
Not what I was expecting. Pleased with the quality of the rug, it looks like it will last for years. However, the color is not what I was expecting. The website and catalog said natural & gray. The rug looks more like gray & black. July 12, 2012
Love it! Rug came in a timely fashion; color was vwery close to pictured; it makes my porch. I give it a bigt plus! July 11, 2012
Loving it. It looks great and matches everything. The quality is great and it's standing up to rain etc. I have it on my front porch which is covered but it is open on the sides to the elements. Excellent product at a very low cost. July 6, 2012
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Product:RW154-Navarre Indoor/Outdoor Rug
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