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If you're not happy, we're not happy. That's where our "Love It or Send It Back" policy comes in. If you're dissatisfied with your Ballard purchase for any reason, you can return it within 90 days of the ship date for an exchange or full refund* (excluding Shipping & Processing fees).

You are invited to try items within our Best of Ballard collection risk-free for 30 days. If you're not satisfied, we will refund the purchase price AND shipping costs. Best of Ballard items are exempt from additional discounts and free shipping offers.

If you don't absolutely love your new slipcovered seating or upholstered seating for any reason, return it within 10 days of delivery absolutely free – we'll even pay the return shipping. It's that simple. We guarantee it. Now doesn't that make you happy?

*Excludes personalized, customized, monogrammed or COM (customer's own material) unless defective.

We want you to be happy. If for any reason you are dissatisfied with your purchase, simply return it within 90 days of the ship date for an exchange or refund (excluding Shipping & Processing fees). All products are guaranteed from defects for a full year.

Please carefully inspect your order upon delivery. If you receive damaged or defective merchandise, you may contact our Customer Service department at 1-800-536-7551 and a representative will be glad to arrange a return or exchange for you.

Please note: Any items that are monogrammed, customized, Customer's Own Material (COM), or made-to-order cannot be returned or exchanged unless damaged or defective. Defective items will be exchanged unless no longer available, in which case a Merchandise Certificate will be issued. Once a returned item is received in our warehouse, the return or exchange will be processed immediately. For credit card orders, you can expect to see your refund credit within 72 hours. For check and money orders, you can expect to receive your refund check within 7-10 business days.

Special delivery methods are noted in the item description.

Standard Delivery
Orders are shipped by standard ground and usually arrive within 3-7 business days. Items ordered at the same time may not be delivered together.

Threshold Delivery
Threshold Deliveries are made by standard truck, unloaded by the driver and placed inside the first-floor doorway, garage or covered area of your choice. Delivery is typically 2-3 weeks from the date item is shipped but may vary depending on your residence and location of shipment pickup.

In-Home Delivery
In-Home Deliveries are made by standard truck, placed inside your home wherever you like, inspected, and the packaging removed. Please allow an additional 2-3 weeks from Ship Date for your order to arrive. An agent will call to schedule your delivery. (Not available in all states.)

O/S (Oversized) Delivery
Items that are heavy or bulky are subject to an Oversized Delivery surcharge. This charge is listed after the item price.

Express Delivery
Express orders received by 4 p.m. EST are shipped the same day.
For items under 15 lb., the following Express Delivery rates apply:

  • Two day service, add $9.95
  • Next day service, add $19.95
  • Alaska, Puerto Rico, USVI & Hawaii, add $9.95 (Express Delivery required)

Call 1-800-536-7551 for Express Delivery charges for items over 15 lb.

Swatch Shipping
Ballard Designs offers up to 10 free swatches for all of our fabrics for a small fee of $5.95 for shipping and processing. It will take 3-7 business days for your swatches to arrive. The swatches are approximately a 3" X 3" square.

To order a fabric swatch, click here.

We do offer some rug, leather, and wallpaper swatches. To see if the swatch is available, please call us at 800-367-2775.

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Rated 4.4 out of 5 by 335 reviewers.
Rated 5 out of 5 by Nice design, durable quality I purchased this rug in the brown and black. I got a black runner and the brown for an entryway rug. The black rug is very nice and seems to flatten out very well. The brown rug is just a wreck and won't flatten out and actually looks like it is permanently kinked in some areas. I have the brown rug sitting under a set of books in hopes it flattens out. The design of the rugs is good but the black rug appeared to be a better quality than the brown. April 20, 2013
Rated 3 out of 5 by Two out of three rugs were satisfactory. The brick red carpets were what I was looking for; simple pattern and color for a front porch. The blue/green carpet was an off color that I was not expecting. April 18, 2013
Rated 1 out of 5 by Product "Navarre rug" didn't match earlier purchase A couple years ago I purchased several Navarre rugs. One was worn so I tried to replace it with another of the same size and color. The color was different and the two rugs, supposed to be placed in the same room, do not match. A disappointment! You must monitor your vendors to better assure they are producing the same product. April 18, 2013
Rated 5 out of 5 by outstanding runners!!! These runners are perfect!! I have them in high traffic areas inside the house, and we have a small horse farm so these runners definitely see mud!! I rinsed them off w/ a hose & the runner dried in the sun very quickly! They look beautiful and the price is amazing for such great runners!! I will only buy these runners from now on & I highly recommend them!!! They look beautiful and withstand constant traffic & vacuuming!! They're perfect!! :) April 13, 2013
Rated 5 out of 5 by This rug is perfect! My new outdoor rug brings a cohesiveness to my outdoor living space that did not exist before. Even my decorator loves the new look. I now have a 'high-end' outdoor space that did not have a 'high-end' price! Thank you Ballard Design! April 10, 2013
Rated 5 out of 5 by great door rug I had read that the gray color had a blue undertone and that influenced my purchase. The color matches my room perfectly. I have the small size and use it as an indoor door mat. Very happy with my purchase and the price is amazing. April 6, 2013
Rated 5 out of 5 by indoor outdoor rugs I have purchaed one other rug from on other expensive catalog only to find the quality to be poor compared to the Ballard rugs. These indoor/outdoor Ballard rugs, we have several, are used indoors, in areas that have cats and a dog walking on them. In the family room,and dining rooms, there are three Ballard rugs, cats can not claw them up, dogs do not have any adverse effects on them These rugs look great all the time. Easy to spot clean and vacuum. My recent rug is a runner, in the sun room, mud, rain and dog traffics on this rug. It stays beautiful at all times. I really recommend these Ballard rugs 100%. April 6, 2013
Rated 5 out of 5 by Great indoor rug. I'm using my Navarre rug in a high traffic area between my kitchen and family room. It's the sage color and seems to blend in well with just about anything as it's kind of quiet and understated. One of my cats has decided to use it to sharpen her claws, which had me worried at first. The good news is that the rug is very strong and not one thread has come undone even though the cat goes to town on it constantly. It's truly amazing. It could be sold in a pet store! I bought both the sage and the reddish color and I love them both. April 6, 2013
Rated 4 out of 5 by Very nice looking and affordable! I am very happy with my Navarre rug. I purchased it in black for mydining room which has an entrance to the patio. We have six dogs, two ofwhich are Newfoundlands! It is holding up very well. Doesn't show any dirt! My only negative was the way the rug was rolled up . If there was a tube inside the roll it would help to prevent the ridges that occur when you try to lay it flat. I am turning it every week to try and flatten it out. It is slowly working April 4, 2013
Rated 1 out of 5 by Very disappointing Too thin, rough, it is already in Goodwill stack as it is not worth shipping costs to return. Don't know where anybody could use it. April 3, 2013
Rated 2 out of 5 by The rug looks nice, but is very thin I was disappointed by how thin the rug is and how much it slips around with no backing. With the ends both thicker, I tend to trip on it every time I walk across it. I had wanted to use it in my French country kitchen, but will not be able to, due to the tripping. I feel like it is better suited for outdoor use than inside. March 21, 2013
Rated 5 out of 5 by This product is as described. Happy, happy......the rug is wonderful and the color is exactly what I wanted. Ballard did it again! March 21, 2013
Rated 5 out of 5 by I have two and am going to order one more! I ordered this in the smallest size for in front of exterior doors. I have found I need one more. The red is true to the picture. I have had a black runner in a different pattern for several years that's why I was confident in ordering these. Love the price, color selection, and wearability. February 26, 2013
Rated 4 out of 5 by Good value for price The rugs look good. Looking at them on the floor you would not believe that they are made of polypropylene. They do slide around so a pad is needed if used on an inside patio floor. They are a good value for the price! February 6, 2013
Rated 1 out of 5 by Not quite what I expected This rug was to replace one exactly like it that have enjoyed. However this one does not really look like the one I have, it has a lot less fiber and color. When I first put it down, I thought I had the wrong side up. January 28, 2013
Rated 4 out of 5 by Love this rug but it is stiff when unrolled! I like this rug very much, and have bought several "indoor/outdoor" rugs from Ballard. This rug has a beautiful chocolate color and is great for a home with lots of foot traffic and dogs coming in and out! M only issue, which is why I gave it 4 instead of 5 stars, is that these rugs aren't "soft sisal weave." They are very stiff and come very tightly rolled. It takes 2 weeks of lying them flat and weighting the innermost edge down with weights to get it flattened, and even at that I tripped over the upturned edge of the newest one once I put it down. It would help if Ballard shipped these rolled around a cardboard tube to lessen the stiffness of the edges once it's unwrapped. Other than that, a very nice product. January 27, 2013
Rated 5 out of 5 by Great runner for a busy area This runner is very nice. I have a pet so I wanted something durable. Great addition to home January 13, 2013
Rated 4 out of 5 by Great Value The rugs look great in our transitional Arts and Crafts/Country Foyer January 10, 2013
Rated 5 out of 5 by Quality product for fair price The rug fits perfectly in our sun room and appears as it did in the magazine/online. Pretty design and complimentary colors work well. Rug is easy to vacuum. January 2, 2013
Rated 4 out of 5 by Good value I am pleased with the rug. I love the color and the subtle design. December 28, 2012
Rated 5 out of 5 by Very Nice--especially for the price ! Very nice. Bought this for my mother's covered front porch. Have had it a few weeks; has been traversed by nephews with red baseball clay and a large German Shepard. So far cleaning had consisted of a broom, vacuum, or hose. Looks great. Mom loves it. December 26, 2012
Rated 5 out of 5 by Affordable Style Purchased 2 runners in different lengths for my laundrymat and feel as though they really added to the look of the room. Also happen to be training a new puppy so being able to easily clean them really helps. December 15, 2012
Rated 5 out of 5 by great rug at a great price I am very happy with this indoor/outdoor rug. I have the runner in my laundry room and it's awesome! Very attractive - I bought the brown one - yet easy to clean in this high traffic area. December 8, 2012
Rated 5 out of 5 by I just the love the rug in my foyer. I had ordered the chocolate navarre rug for my foyer but I didn't like the way the color looked , so I took it to my sons house and it looked fabulous in his foyer. I ordered the black rug for my foyer and just love it. It's the type of rug to have by the door, it's durable and a great color. November 17, 2012
Rated 5 out of 5 by good quality It looks great indoors. I have pets and it is very easy to maintain, just a vacuum. Also, stains can easily be removed with just a little of water. The chocolate is a rich dark brown that contrasts well with the beige pattern. Have received a lot of compliments. October 28, 2012
Rated 5 out of 5 by Great rug for my patio The rug is lightweight but sturdy and has held up to a variety of weather challenges so far including fog, light rain, dust and lots of leaves and small branches blowing in from nearby trees. I just sweep it off. The color has not faded at all even with strong afternoon sun each day. Well worth the price. October 5, 2012
Rated 5 out of 5 by Great value Attractive and well made. The flat profile is perfect in front of a door. I have ordered the runner for a back hallway. September 26, 2012
Rated 5 out of 5 by This rug is stylish and durable I purchased this rug to go in front of my sliding glass door that leads to the backyard. Between the dogs and the children it gets walked across several times a day and it still looks brand new. Plus it matches my decor and looks fabulous!! September 21, 2012
Rated 5 out of 5 by Just what I was looking for! The Navarre runner and scatter rugs were the perfect color and size to use in my kitchen on my newly refinished hardwood floors. I had looked in five other catalogs and nothing came close to product and price! I'll recommend them to anyone looking for rugs. September 4, 2012
Rated 5 out of 5 by fabulous rugs I have a large indoor/outdoor Navarre rug outside in my patio area and have a "hallway" rug in my bathroom....they are fabulous. I've tried other hallway rugs in my bathrooms but the backing sticks to the floor. Love the colors. Easy to clean off. August 30, 2012
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Product:RW154-Navarre Indoor/Outdoor Rug

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