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If you're not happy, we're not happy. That's where our "Love It or Send It Back" policy comes in. If you're dissatisfied with your Ballard purchase for any reason, you can return it within 90 days of the ship date for an exchange or full refund* (excluding Shipping & Processing fees).

You are invited to try items within our "Bring Home Ballard: collection risk-free for 30 days. If you're not satisfied, we will refund the purchase price AND shipping costs. Bring Home Ballard items are exempt from additional discounts and free shipping offers.

If you don't absolutely love your new slipcovered seating or upholstered seating for any reason, return it within 10 days of delivery absolutely free – we'll even pay the return shipping. It's that simple. We guarantee it. Now doesn't that make you happy?

*Excludes personalized, customized, monogrammed or COM (customer's own material) unless defective.

We want you to be happy. If for any reason you are dissatisfied with your purchase, simply return it within 90 days of the ship date for an exchange or refund (excluding Shipping & Processing fees). All products are guaranteed from defects for a full year.

Please carefully inspect your order upon delivery. If you receive damaged or defective merchandise, you may contact our Customer Service department at 1-800-536-7551 and a representative will be glad to arrange a return or exchange for you.

Please note: Any items that are monogrammed, customized, Customer's Own Material (COM), or made-to-order cannot be returned or exchanged unless damaged or defective. Defective items will be exchanged unless no longer available, in which case a Merchandise Certificate will be issued. Once a returned item is received in our warehouse, the return or exchange will be processed immediately. For credit card orders, you can expect to see your refund credit within 72 hours. For check and money orders, you can expect to receive your refund check within 7-10 business days.

Special delivery methods are noted in the item description.

Standard Delivery
Orders are shipped by standard ground and usually arrive within 3-7 business days. Items ordered at the same time may not be delivered together.

Threshold Delivery
Threshold Deliveries are made by standard truck, unloaded by the driver and placed inside the first-floor doorway, garage or covered area of your choice.

In-Home Delivery
In-Home Deliveries are made by standard truck, placed inside your home wherever you like, inspected, and the packaging removed. Please allow an additional 2-3 weeks from Ship Date for your order to arrive. An agent will call to schedule your delivery. (Not available in all states.)

O/S (Oversized) Delivery
Items that are heavy or bulky are subject to an Oversized Delivery surcharge. This charge is listed after the item price.

Express Delivery
Express orders received by 3 p.m. EST are shipped the same day.
For items under 15 lb., the following Express Delivery rates apply:

  • Two day service, add $9.95
  • Next day service, add $19.95
  • Alaska, Puerto Rico, USVI & Hawaii, add $9.95 (Express Delivery required)


Call 1-800-536-7551 for Express Delivery charges for items over 15 lb.

Swatch Shipping
Ballard Designs offers up to 10 free swatches for all of our fabrics for a small fee of $5.95 for shipping and processing. It will take 3-7 business days for your swatches to arrive. The swatches are approximately a 3" X 3" square.

To order a fabric swatch, click here.

We do offer some rug, leather, and wallpaper swatches. To see if the swatch is available, please call us at 800-367-2775.

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Navarre Indoor/Outdoor Rug 4.4 5 290 290
good quality I do like the quality of the rug and the size I bought an 8X10 laid flat on both ends after leaving it upside down over night. January 18, 2012
Durable and sturdy I bought this rug to add a splash of red to my dining room at Christmastime. The red rug, up close, is a light red and almost pinkish, not what the picture above shows. I laid the rug down in December and it still hasn't quite straightened out from it's rolled/bumpy shape in those 3 months. I'm sure if it's outside it straightens out a lot quicker. Overall, it's cute and anchors the room nicely. March 19, 2014
Very durable indoor/outdoor rug Ordered this rug for my screened porch last summer and added a smaller one for in front of the door. Good quality rug and priced competitively to what you will find in local big-box stores. One minor issue is the ends of the rug seem to curl up rather than lay flat. But am overall happy with the purchase and would recommend it to others. August 23, 2013
It looks like an inexpensive outdoor rug Can't get the lumps out (from being rolled up during shipping); color is a watery green; it doesn't look like a hefty rug (as it did in the picture!) July 18, 2012
Unusable due to packing method; uneven coloration The rugs were folded in their packaging vs. rolled - the creases and curling will not flatten out and crease lines and raises are unsartisfactory. Also, I bought 3 different size rugs which cannot be used together as the dye lot is different in each rug. March 31, 2012
I am very happy with this product. I purchased this rug in a larger size to put in front of my kitchen sink. I liked it so much I decided to get a smaller one to match to put in front of my kitchen door to the backyard. I also have one outside the door in a different style same rug. The rugs are a great price, they hold up well, they look great and my cats don't seem to claw them like others I have had. Some wrinkles in the rugs after shipping but that goes away. All of mine look great!! I have been very satisfied with these rugs. You do need to use something under the rugs to keep them in place. May 3, 2011
Durable and Classy I L-O-V-E this rug. I ordered it in black and have placed it in my kitchen under the table and it is just as Ballard claims, easy to care for and durable. It adds a great French Country air to my kitchen. I want to buy another one for my patio I love it soooo much. It has a classy and expensive look even though it is really an outdoor rug. If you are thinking about buying it and are on the fence, think no more. You'll be as happy as I am with this purchase. Really a super buy. Ballard has done it again! April 4, 2011
Great quality but the red is not red I have several of these--they do not fade, and spot clean easily. I am returning the most recently purchased ones however, because the red ones are far more orange than the Christmas red I needed. December 15, 2011
love the color intensity This rug really brings my outside area together with good compliment to my furniture. The rug has not faded and it gets good amount of sun and we need to rinse the area off often and the water has not altered the color. We are very happy with the effect it has and its durability. July 5, 2011
Navarre Indoor/Outdoor Rug This is a really nice indoor/outdoor rug with a great pattern. It's wearing very well and looks good even with the heavy traffic coming in/out of my front door. My only issue is the color in the catalog was darker than the actual rug I received. I would have preferred it to be a little darker in shade. But overall, it's excellent. March 16, 2011
Nice rug. True to color and size. I have been pleased by the black Navarre Rug I recently purchased. The color and the size work perfectly in my kitchen. So far, it has been easy to clean. However, you will need a rug pad to prevent slipping. August 16, 2011
These products have problems. The larger rug is not truly rectangular and it is darker than the 2 smaller rugs. October 16, 2011
Great rug Purchased this rug in blue for a beach house powder room. Color was exactly as shown and not rough on your feet so suitable to use indoors. Very happy with purchase! August 9, 2011
Sturdy yet soft Great outdoor rug! Stayed outside all winter in New England and just swept the snow right off! Dries quickly and has not faded. Keeps feet cool in summer on the hot deck. Soft enough for kids to sit on too! Makes the entry way more inviting and pulled together. March 16, 2011
The color is great! I ordered runner to use in my kitchen. It will not stay flat. Have on pad but it moves and I have tripped several times. Will have to take up. August 8, 2011
Like it alot. Does exactly what I want. Dries very quickly. I left it to "unfurl" in the sun for a couple hours, and it went perfectly flat. August 22, 2011
Beautiful Goes great in my bathroom. Works great as a step rug for the Soaking Tub. June 19, 2011
Navarre Rug Exactly as represented and for a great price. Already had some spills and it cleans up quite easily. Not to mention it is simply smashing and has updated the room nicely. June 28, 2013
This product does not lay I was very disappointed with this rug. It is hard and does not lay flat. I'll have to place several pounds of something on each corner to try to flatten; otherwise people will be tripping on this carpet. February 22, 2014
deck rug Since I have one rug just like this one, I know the looks and quality are good. I have not unrolled this one as it will be going on the deck at our summer home later this year. I thank you for quick delivery and friendly service. February 20, 2014
Indoor Outdoor rug My first time ordering from Ballards. The price of this rug was very reasonable, was delivered on time, packaged nicely, and looks great. Very satisfied, and looking for a sale on this item again! May 24, 2013
cheap but so was the price I am having a hard time getting this rug to uncurl - the ends are still causing a lot of trips even with carpet tape! The color red isn't the deep color as shown in the picture. It was cheap and so was the price....so what can I say? I bought it to keep the dirty paws off the wood floor! May 13, 2013
sharp looking I purchased the smaller sized rug in black for the entry way of our home (inside). Looks great against the light wood floors. It took a few weeks to get the waves out of it- I put in down in front of the door then placed my old rug on top of it. February 2, 2014
Looks and feels great. We purchased a small size for our front porch sitting area. Will not be out for a full summer this season, although we may keep it out year round. The fabric is softer than we anticipated. Color is just like the catalog. Very happy with it. August 17, 2011
I have two and am going to order one more! I ordered this in the smallest size for in front of exterior doors. I have found I need one more. The red is true to the picture. I have had a black runner in a different pattern for several years that's why I was confident in ordering these. Love the price, color selection, and wearability. February 26, 2013
Not quite what I expected This rug was to replace one exactly like it that have enjoyed. However this one does not really look like the one I have, it has a lot less fiber and color. When I first put it down, I thought I had the wrong side up. January 28, 2013
I used it indoors I love the Navarre Indoor/Outdoor Rug. I was looking for an area rug for a small guestroom that would cover a good portion of the unfinished concrete floor (new flooring is scheduled for next year). The walls in the room are painted a very soft yellowish green and I envisioned black and white accents with pops of green here and there. The black Navarre rug is perfect! Although it is not exactly soft, as you would expect in a bedroom, it looks great and it is better than walking on unfinished concrete. It grounds the room and works perfectly. I got it off-season on sale so the price was amazing for essentially an 8x10 area rug. Once I finish the floors in the guest room I'll consider moving the rug outside onto the back patio....or maybe not. You never know. November 6, 2013
Product "Navarre rug" didn't match earlier purchase A couple years ago I purchased several Navarre rugs. One was worn so I tried to replace it with another of the same size and color. The color was different and the two rugs, supposed to be placed in the same room, do not match. A disappointment! You must monitor your vendors to better assure they are producing the same product. April 18, 2013
Not the Ballard quality I have come to expect I bought these to replace 2 Navarre rugs that I bought 3 years ago. The originals were so well made and long lasting. The new ones I purchased are not the same. They are not the deep black, but have a more prominent beigey background. There were several globs of glue on the corners. I am disappointed that they are not the same quality as the ones I bought from Ballard 3 years ago. I'm still using the old rug at the front door, because it looks better than the new one! July 18, 2012
Navarre Indoor/Outdoor Rug - Blue When I ordered the rug, I was somewhat hesitant since the color was different on the website than in the catalog I received. The website looked more "denim-like" and the catalog was more cornflower blue. The catalog is more accurate, and that was what I needed. It takes a while for the folds to unfold because of the way the rug is shipped but that is not a problem. With 2 dogs, this works great in our family room. I would purchase this again. July 13, 2012
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Product:RW154-Navarre Indoor/Outdoor Rug