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If you're not happy, we're not happy. That's where our "Love It or Send It Back" policy comes in. If you're dissatisfied with your Ballard purchase for any reason, you can return it within 90 days of the ship date for an exchange or full refund* (excluding Shipping & Processing fees).

You are invited to try items within our "Bring Home Ballard: collection risk-free for 30 days. If you're not satisfied, we will refund the purchase price AND shipping costs. Bring Home Ballard items are exempt from additional discounts and free shipping offers.

If you don't absolutely love your new slipcovered seating or upholstered seating for any reason, return it within 10 days of delivery absolutely free – we'll even pay the return shipping. It's that simple. We guarantee it. Now doesn't that make you happy?

*Excludes personalized, customized, monogrammed or COM (customer's own material) unless defective.

We want you to be happy. If for any reason you are dissatisfied with your purchase, simply return it within 90 days of the ship date for an exchange or refund (excluding Shipping & Processing fees). All products are guaranteed from defects for a full year.

Please carefully inspect your order upon delivery. If you receive damaged or defective merchandise, you may contact our Customer Service department at 1-800-536-7551 and a representative will be glad to arrange a return or exchange for you.

Please note: Any items that are monogrammed, customized, Customer's Own Material (COM), or made-to-order cannot be returned or exchanged unless damaged or defective. Defective items will be exchanged unless no longer available, in which case a Merchandise Certificate will be issued. Once a returned item is received in our warehouse, the return or exchange will be processed immediately. For credit card orders, you can expect to see your refund credit within 72 hours. For check and money orders, you can expect to receive your refund check within 7-10 business days.

Special delivery methods are noted in the item description.

Standard Delivery
Orders are shipped by standard ground and usually arrive within 3-7 business days. Items ordered at the same time may not be delivered together.

Threshold Delivery
Threshold Deliveries are made by standard truck, unloaded by the driver and placed inside the first-floor doorway, garage or covered area of your choice.

In-Home Delivery
In-Home Deliveries are made by standard truck, placed inside your home wherever you like, inspected, and the packaging removed. Please allow an additional 2-3 weeks from Ship Date for your order to arrive. An agent will call to schedule your delivery. (Not available in all states.)

O/S (Oversized) Delivery
Items that are heavy or bulky are subject to an Oversized Delivery surcharge. This charge is listed after the item price.

Express Delivery
Express orders received by 3 p.m. EST are shipped the same day.
For items under 15 lb., the following Express Delivery rates apply:

  • Two day service, add $9.95
  • Next day service, add $19.95
  • Alaska, Puerto Rico, USVI & Hawaii, add $9.95 (Express Delivery required)


Call 1-800-536-7551 for Express Delivery charges for items over 15 lb.

Swatch Shipping
Ballard Designs offers up to 10 free swatches for all of our fabrics for a small fee of $5.95 for shipping and processing. It will take 3-7 business days for your swatches to arrive. The swatches are approximately a 3" X 3" square.

To order a fabric swatch, click here.

We do offer some rug, leather, and wallpaper swatches. To see if the swatch is available, please call us at 800-367-2775.

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Navarre Indoor/Outdoor Rug 4.4 5 315 315
These rugs are classically attractive and durable. When I ordered two of these rugs for my high-traffic entry way, I was concerned that the pattern may read a little too Navajo-inspired. They are not. The medallions are subtle and lovely, not overly busy. I was also very happy with the dark brown color. It is more of a milk chocolate, not a dark espresso. Thank you for making such high quality rugs. October 18, 2013
easy-peezey I got the black runner for my kitchen that has hardwood floors. Done. Cleaning is simple- its so light weight I shake it over the deck and wipe off anything more sticky. One corner turns up a little on ours...I put that towards the non-used area...its not a visible concern. October 7, 2013
Elegant accent Elegant, practical accent for use in kitchen with black appliances. Reasonable price. October 6, 2013
Great rugs Got the green and I love them. Have hardwood floors so need a rug pad, also dogs so they are so easy to clean and look great! September 27, 2013
Great rug, great price. The rug is great. Color very true to what was shown in catalog. We are using this runner in our hallway, so indoor/outdoor is perfect for hall traffic. September 26, 2013
Best purchase ever I debated a long time before ordering this rug. I read all the reviews, and decided to go for it. I was looking for a durable, easy-to-clean rug that would stand up to my 3 cats, and I found it! I have had this rug for over a month now and am using it in my den. My cats claw it on a daily basis and there is no damage AT ALL to the rug! I am beyond impressed. Is it as soft as a regular indoor, wool, much-more-expensive rug? No, it is not, but I didn't expect it to be. I tried another reviewer's tip on reverse-rolling it overnight and it lays flat with no curling. I ordered this rug on sale so it was a great value as well. I highly recommend it! September 19, 2013
Not as I'd thought This is a lightweight rug that slides easily. Can't use where intended (hard wood floor), but not worth sending back. Really more of an outdoor rug in feel. September 7, 2013
nice for indoors too It looks as pictured, nice light green and works well indoors too. September 1, 2013
Great rug for my beach cottage The rug looked exactly the photos on line. I have rinsed it once with a water hose and it dried quickly. I am extremely pleased with the rug's performance handling traffic from my Standard poodle and two cats. I expect that it will give me many years of service. Plan on purchasing other rugs for the rest of the cottage. August 29, 2013
Very durable indoor/outdoor rug Ordered this rug for my screened porch last summer and added a smaller one for in front of the door. Good quality rug and priced competitively to what you will find in local big-box stores. One minor issue is the ends of the rug seem to curl up rather than lay flat. But am overall happy with the purchase and would recommend it to others. August 23, 2013
Great Rug I love this rug, I was looking for something to go in my front room under the entrance table. The room is a light gray so this fit perfectly to compliment the room. I love delicate design and size. Great piece! August 22, 2013
Great rug for high traffic area! great color in my kitchen. Haven't needed to clean it yet, but does get a lot of traffic. Wish it was a little thicker or more plush. Other wise has been great! August 10, 2013
Just Right! I used it on my deck. It catches the stuff that everyone deposits from their feet. The color is true. The size is great for double doors. August 7, 2013
Not the same Not the quality of the indoor outdoor rugs I purchased in the last few years from Ballard Very disappointed August 7, 2013
Great design! I ordered this rug for my living room because of it's sturdiness and easy cleaning (pets and distinct traffic pattern) but I love it even more for it's style! July 27, 2013
I really like my rug I have a beach cottage with hardwood floors and this is the best type of rug to have indoors for the summer. I think I will put it outside in the winter. It definitely needs a Rug Pad for the house. The rug seems to be of good quality. July 26, 2013
Mineral Navarre Rug I love the Navarre rug! The pattern is attractive and not too busy. Having a rug on the screen porch protects the floor and makes it much easier to move our swivel/rocker dining chairs. I spent a great deal of time looking at Ballard's rugs online and in the catalog to ensure the rug I ordered would match my outdoor furniture cushions. Mineral is the perfect color match for Sunbrella's Canvas Spa fabric. July 25, 2013
pattern and color is beautiful I purchased the gray pattern. I wish I had ordered the larger one but the two I ordered look great ! July 24, 2013
Navarre Runner This runner is for a shore house so I like that it is an indoor/outdoor fabric and cleans easily. I placed a mat under it and it flattened out in a few days. The color is nice and beachy. It is not thick or extremely soft under foot but I didn't expect it to be. It is just what a beach home needs. July 17, 2013
Navarre Rug Exactly as represented and for a great price. Already had some spills and it cleans up quite easily. Not to mention it is simply smashing and has updated the room nicely. June 28, 2013
Great Rug for a Great Price This rug is great on our roof deck in the city. Note on the color - not a bright red, a slightly darker shade of red - which was exactly what I was looking for. June 14, 2013
Excellent rugs and fabric! I bought three of these rugs in black for my large covered front porch. They provide three separate areas for relaxing and entertainment and I love them. I paired them with the Sinclair Damask black easy care fabric that I bought from Ballard too. I had a lot of furniture with great cushions, but they needed to be updated with new fabric. The rugs and the fabric look beautiful on my front porch, so classy and timeless! The rugs have already been spilled on and are so easy to clean up. I have no pad/liner under them, because I was afraid of mildew, and so far they are great without any rug pad, and still very comfortable. Also, the fabric for my cushions has been simply fantastic! I have seven kids and already have been able to easily wipe off spills of drinks and chocolate on both the rugs and cushion fabric! I am extremely happy with both purchases, and will definitely purchase from Ballard again, and recommend them highly to others! Thanks!! June 10, 2013
Love it! Really like this rug...so pretty and seems durable...have it in a cabana on the beach...looks fabulous. June 3, 2013
Rug is rippled rug color not red as shown but rust. After several weeks it still does not lay flat and corner is a tripping hazard. Too costly to return it. Will avoid purchasing rugs from Ballard in the future May 31, 2013
Works perfectly for me I had looked at this rug for an area inside my back door. I have a large dog that comes in this door and she sits and waits for her feet to be wiped off. This rug works perfectly there and the quality is better than what I expected. It lays flat, cleans well, and looks very nice. The color is exactly as it looked in the magazine. I chose the black one and I would highly recommend this rug. May 27, 2013
Attractive and functional This is my second purchase of this rug. I put the old one on the porch and the new one in the kitchen. In the past, I have also purchased these for my daughters and daughter in law. Everyone's is still in good use. They remain attractive and functional. May 25, 2013
Indoor Outdoor rug My first time ordering from Ballards. The price of this rug was very reasonable, was delivered on time, packaged nicely, and looks great. Very satisfied, and looking for a sale on this item again! May 24, 2013
Very satisfied! I purchased this rug in several sizes to use on my porch, in my doorway, and in front of my kitchen sink. Looks great in all places! Durable, even with an active dog. I purchased the black ones, and am really pleased with how attractive they are. Great value for the price! May 23, 2013
cheap but so was the price I am having a hard time getting this rug to uncurl - the ends are still causing a lot of trips even with carpet tape! The color red isn't the deep color as shown in the picture. It was cheap and so was the price....so what can I say? I bought it to keep the dirty paws off the wood floor! May 13, 2013
These rugs look great. I bought one last year and it still looks new, so I bought two more in the mineral color for my other porches. These seem to be really good quality and the price is great! May 11, 2013
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