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If you're not happy, we're not happy. That's where our "Love It or Send It Back" policy comes in. If you're dissatisfied with your Ballard purchase for any reason, you can return it within 90 days of the ship date for an exchange or full refund* (excluding Shipping & Processing fees).

You are invited to try items within our "Bring Home Ballard: collection risk-free for 30 days. If you're not satisfied, we will refund the purchase price AND shipping costs. Bring Home Ballard items are exempt from additional discounts and free shipping offers.

If you don't absolutely love your new slipcovered seating or upholstered seating for any reason, return it within 10 days of delivery absolutely free – we'll even pay the return shipping. It's that simple. We guarantee it. Now doesn't that make you happy?

*Excludes personalized, customized, monogrammed or COM (customer's own material) unless defective.

We want you to be happy. If for any reason you are dissatisfied with your purchase, simply return it within 90 days of the ship date for an exchange or refund (excluding Shipping & Processing fees). All products are guaranteed from defects for a full year.

Please carefully inspect your order upon delivery. If you receive damaged or defective merchandise, you may contact our Customer Service department at 1-800-536-7551 and a representative will be glad to arrange a return or exchange for you.

Please note: Any items that are monogrammed, customized, Customer's Own Material (COM), or made-to-order cannot be returned or exchanged unless damaged or defective. Defective items will be exchanged unless no longer available, in which case a Merchandise Certificate will be issued. Once a returned item is received in our warehouse, the return or exchange will be processed immediately. For credit card orders, you can expect to see your refund credit within 72 hours. For check and money orders, you can expect to receive your refund check within 7-10 business days.

Special delivery methods are noted in the item description.

Standard Delivery
Orders are shipped by standard ground and usually arrive within 3-7 business days. Items ordered at the same time may not be delivered together.

Threshold Delivery
Threshold Deliveries are made by standard truck, unloaded by the driver and placed inside the first-floor doorway, garage or covered area of your choice.

In-Home Delivery
In-Home Deliveries are made by standard truck, placed inside your home wherever you like, inspected, and the packaging removed. Please allow an additional 2-3 weeks from Ship Date for your order to arrive. An agent will call to schedule your delivery. (Not available in all states.)

O/S (Oversized) Delivery
Items that are heavy or bulky are subject to an Oversized Delivery surcharge. This charge is listed after the item price.

Express Delivery
Express orders received by 3 p.m. EST are shipped the same day.
For items under 15 lb., the following Express Delivery rates apply:

  • Two day service, add $9.95
  • Next day service, add $19.95
  • Alaska, Puerto Rico, USVI & Hawaii, add $9.95 (Express Delivery required)


Call 1-800-536-7551 for Express Delivery charges for items over 15 lb.

Swatch Shipping
Ballard Designs offers up to 10 free swatches for all of our fabrics for a small fee of $5.95 for shipping and processing. It will take 3-7 business days for your swatches to arrive. The swatches are approximately a 3" X 3" square.

To order a fabric swatch, click here.

We do offer some rug, leather, and wallpaper swatches. To see if the swatch is available, please call us at 800-367-2775.

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Navarre Indoor/Outdoor Rug 4.4 5 300 300
Extremely attractive as it's durable I purchased 2 runners in black, that are leading into my husband's office in the basement. My husband owns an entertainment company and needed runners that would wear like an industrial carpet, but attractive to appeal to the artistic sensibilities. I purchased a rug in red to go on my enclosed back porch. Since my home is a Victorian cottage, the design worked perfectly. These rugs are really great! April 6, 2011
Durable and Classy I L-O-V-E this rug. I ordered it in black and have placed it in my kitchen under the table and it is just as Ballard claims, easy to care for and durable. It adds a great French Country air to my kitchen. I want to buy another one for my patio I love it soooo much. It has a classy and expensive look even though it is really an outdoor rug. If you are thinking about buying it and are on the fence, think no more. You'll be as happy as I am with this purchase. Really a super buy. Ballard has done it again! April 4, 2011
Great Value and Quality I purchased two of the Navarre indoor/outdoor rugs for the floor covering in my children's art space. The color (red) and pattern will definitely grow with them, it protects the floors, provides a nice, subtle pop of color, and it is very easy to clean up spills. Overall, I am very pleased with my purchase. April 1, 2011
Great product--easy to maintain, looks great! This rug looks great and is very durable. Just a quick vacuum keeps it looking fresh. Highly recommend a rug pad if used indoors. March 30, 2011
This rug is VERY easy care. I use this rug under a dining table. Spills clean up easily without leaving a trace (even cat vomit). March 26, 2011
great for entry or porch color was pretty much on target with the picture. good quality. we love it. March 18, 2011
Navarre Outdoor Rug I ordered two of these runners for my patio. They were two different dye lots so they do not match in color. One is dark and the other is lighter. It was not worth returning them so I kept them. March 17, 2011
Beautiful & durable! Very pleased with this rug for my back (covered) patio. I get compliments on it when people look out my back door and it looks like it will stand up to traffic and the weather that may reach it. March 17, 2011
Indoor/Outdoor Carpet The rug is darker than it appears on the web catalog. It appears to be well-made, although a bit thin. I would definitely describe it as an outdoor rug. March 17, 2011
good rug for high traffic area Like the rug. I bought the small size (2x3) to put in front of my front door. Only complaint was that it took about 3 months of flattening the rug with something on the end of it because of the way it was packaged for shipping. One end kept curling up and getting caught in the door. March 17, 2011
Pulling after a short time The binding on the rug is already starting to pull and fray after only 5 weeks. Thought an indoor/outdoor rug would be sturdier. March 16, 2011
Love this! This is the rug I placed inside as you enter my home from my front porch. I bought the black, so dirt does not show. I just vacuum it with the brush attachment. It looks highend! March 16, 2011
rug I love the rug - it is in my dinning room. I have four children and this rug is very easy to clean up after meals. March 16, 2011
beautiful, stylish, durable. it looks even better than the picture on the catalog. it is stylish, durable, resistent to dirt. It's perfect in my kitchen and bathroom. the color is soft, natural, and warm. The design is simple but still beautiful. I also bought several same rugs for my brother's house. March 16, 2011
Good purchase Very happy with my indoor/outdoor rug. Wonderful combination of rugged durability, easy maintenance, modern design and affordable cost. Thanks. March 16, 2011
Love it This rug has been a lifesaver. It is at the front door where snow, dirt and mud escape many pairs of feet along with our two dogs. This rug is virtually indestructable and SO easy to clean up. Just vacuum or wipe and it looks like new! The color is a lighter chocolate brown, very nice and neutral. I plan on ordering more now that I know that it's a keeper. Only wish I had bought this rug a long time ago! March 16, 2011
this product I would not reccomend It frays on the ends and curls up no matter how much rug tape I use. March 16, 2011
Durable kitchen rug. I bought the brown one and I'm really pleased with it. The only problem I had is that it arrives rolled (of course) and it took a couple of weeks for the edges to flatten so no one would trip over them. Otherwise, it hides the dog food stains, is comfortable to stand on in front of the sink, and looks great. March 16, 2011
good rug i like this synthetic rug for both french doors that lead outside in my den. the edges don't curl up like a lot of cheaper version do, and don't present a tripping hazard. they've stood up to constant vacuuming and a hosing off and drying in the sun. i like them! March 16, 2011
Sturdy yet soft Great outdoor rug! Stayed outside all winter in New England and just swept the snow right off! Dries quickly and has not faded. Keeps feet cool in summer on the hot deck. Soft enough for kids to sit on too! Makes the entry way more inviting and pulled together. March 16, 2011
Great product, performs great in a busy area I use the rug in the entrance foyer of my home, a very busy area, and we have a fair amount of rain and snow in Kentucky. Stands up well and looks good. I like the option of using indoors or outdoors, I may switch it to the covered front porch in the summer. I don't remember the amount I paid for the rug but I do remember it was a good value. I would recommend the product without reservations. March 16, 2011
This rug doesn't work for me. The rug looks nice but is not functional at all. It's texture is rough and non-absorbent. It doesn't hold water or dirt. Not at all what I was looking for. March 16, 2011
Great base for seating area I purchased the brown-colored rug to anchor a seating area in a Florida rooom. Great neutral that isn't bland or boring. Holds up well to traffic. March 16, 2011
Good choice not great My issue with this rug (I purchased two runners) is that even after several months (about 4), the wrinkles where the rugs were rolled up still have not come out. I do like the style and still hoping the wrinkles eventually come out. March 16, 2011
love the functionality I purchased this rug to go in our new sunroom/daughter's play room. I figured it would do great with spills & crumbs, etc. and it does!!! The only thing I am not really pleased with is it seems to be fraying at the edges in a couple of spots. I'm not real sure why. The only thing I can think of is that by vacuuming it it causes it to fray. All in all I love the rug! March 16, 2011
Navarre Indoor/Outdoor Rug This is a really nice indoor/outdoor rug with a great pattern. It's wearing very well and looks good even with the heavy traffic coming in/out of my front door. My only issue is the color in the catalog was darker than the actual rug I received. I would have preferred it to be a little darker in shade. But overall, it's excellent. March 16, 2011
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Product:RW154-Navarre Indoor/Outdoor Rug
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