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If you're not happy, we're not happy. That's where our "Love It or Send It Back" policy comes in. If you're dissatisfied with your Ballard purchase for any reason, you can return it within 90 days of the ship date for an exchange or full refund* (excluding Shipping & Processing fees).

You are invited to try items within our Best of Ballard collection risk-free for 30 days. If you're not satisfied, we will refund the purchase price AND shipping costs. Best of Ballard items are exempt from additional discounts and free shipping offers.

If you don't absolutely love your new slipcovered seating or upholstered seating for any reason, return it within 10 days of delivery absolutely free – we'll even pay the return shipping. It's that simple. We guarantee it. Now doesn't that make you happy?

*Excludes personalized, customized, monogrammed or COM (customer's own material) unless defective.

We want you to be happy. If for any reason you are dissatisfied with your purchase, simply return it within 90 days of the ship date for an exchange or refund (excluding Shipping & Processing fees). All products are guaranteed from defects for a full year.

Please carefully inspect your order upon delivery. If you receive damaged or defective merchandise, you may contact our Customer Service department at 1-800-536-7551 and a representative will be glad to arrange a return or exchange for you.

Please note: Any items that are monogrammed, customized, Customer's Own Material (COM), or made-to-order cannot be returned or exchanged unless damaged or defective. Defective items will be exchanged unless no longer available, in which case a Merchandise Certificate will be issued. Once a returned item is received in our warehouse, the return or exchange will be processed immediately. For credit card orders, you can expect to see your refund credit within 72 hours. For check and money orders, you can expect to receive your refund check within 7-10 business days.

Special delivery methods are noted in the item description.

Standard Delivery
Orders are shipped by standard ground and usually arrive within 3-7 business days. Items ordered at the same time may not be delivered together.

Threshold Delivery
Threshold Deliveries are made by standard truck, unloaded by the driver and placed inside the first-floor doorway, garage or covered area of your choice. Delivery is typically 2-3 weeks from the date item is shipped but may vary depending on your residence and location of shipment pickup.

In-Home Delivery
In-Home Deliveries are made by standard truck, placed inside your home wherever you like, inspected, and the packaging removed. Please allow an additional 2-3 weeks from Ship Date for your order to arrive. An agent will call to schedule your delivery. (Not available in all states.)

O/S (Oversized) Delivery
Items that are heavy or bulky are subject to an Oversized Delivery surcharge. This charge is listed after the item price.

Express Delivery
Express orders received by 4 p.m. EST are shipped the same day.
For items under 15 lb., the following Express Delivery rates apply:

  • Two day service, add $9.95
  • Next day service, add $19.95
  • Alaska, Puerto Rico, USVI & Hawaii, add $9.95 (Express Delivery required)


Call 1-800-536-7551 for Express Delivery charges for items over 15 lb.

Swatch Shipping
Ballard Designs offers up to 10 free swatches for all of our fabrics for a small fee of $5.95 for shipping and processing. It will take 3-7 business days for your swatches to arrive. The swatches are approximately a 3" X 3" square.

To order a fabric swatch, click here.

We do offer some rug, leather, and wallpaper swatches. To see if the swatch is available, please call us at 800-367-2775.

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Rated 4.4 out of 5 by 333 reviewers.
Rated 4 out of 5 by nice for indoors too It looks as pictured, nice light green and works well indoors too. September 1, 2013
Rated 4 out of 5 by Loved the color and pattern. I am using the rug in our mud room which sees a lot of traffic. I haven't had to clean it yet bou am hoping it is as easy as advertised. I love the medallion pattern which goes well in our traditional styled home. I thought the color was a bit brighter than pictured but it ended up working in the room anyway! It definiately needs a rug pad. October 23, 2013
Rated 4 out of 5 by I used it indoors I love the Navarre Indoor/Outdoor Rug. I was looking for an area rug for a small guestroom that would cover a good portion of the unfinished concrete floor (new flooring is scheduled for next year). The walls in the room are painted a very soft yellowish green and I envisioned black and white accents with pops of green here and there. The black Navarre rug is perfect! Although it is not exactly soft, as you would expect in a bedroom, it looks great and it is better than walking on unfinished concrete. It grounds the room and works perfectly. I got it off-season on sale so the price was amazing for essentially an 8x10 area rug. Once I finish the floors in the guest room I'll consider moving the rug outside onto the back patio....or maybe not. You never know. November 6, 2013
Rated 4 out of 5 by Attractive and serviceable Great for high traffic areas, attractive and works well with my decor November 6, 2013
Rated 4 out of 5 by Great color and durability After redoing the porch cushions for an upcoming wedding, I ordered this rug and just loved the vibrant color. I am still using this rug now after 3 years on an open and sunny porch. It has held up well and continues to add a nice pop of color and warmth. After a rain, it dries quickly and is easy to sweep or blow off. I would recommend this rug because of the quality and the color. November 7, 2013
Rated 4 out of 5 by Great rug This rug arrived in a very timely manner and was better quality than I expected for the price. Overall I am quite pleased with this purchase. November 13, 2013
Rated 4 out of 5 by sharp looking I purchased the smaller sized rug in black for the entry way of our home (inside). Looks great against the light wood floors. It took a few weeks to get the waves out of it- I put in down in front of the door then placed my old rug on top of it. February 2, 2014
Rated 4 out of 5 by Great Rugs I planned to use these for indoor rugs (I got two - large and small) because I have pets and I thought they would be easy to clean. They arrived today and thanks to all of you who reviewed these rugs, I was not disappointed or ready to send them back. These rugs are poorly packaged from the factory. I had to re-roll them the opposite way and now the small one is starting to lay flat. The large one I might have to steam press as suggested by another reviewer. I also think I'm going to need a pad under them to prevent slipping as they will be on my hardwood floors. If I had not read the reviews first and seen the pictures posted, I might have been really upset when I opened them up. So thanks everyone for your great reviews of pros and cons. I think I'm going to really like these rugs and they really go good with my furniture. March 18, 2014
Rated 4 out of 5 by Durable and sturdy I bought this rug to add a splash of red to my dining room at Christmastime. The red rug, up close, is a light red and almost pinkish, not what the picture above shows. I laid the rug down in December and it still hasn't quite straightened out from it's rolled/bumpy shape in those 3 months. I'm sure if it's outside it straightens out a lot quicker. Overall, it's cute and anchors the room nicely. March 19, 2014
Rated 4 out of 5 by Really like the design The color of the product chosen looks great for a coastal look. April 9, 2014
Rated 4 out of 5 by Wonderful colors This product has great color and is easy to clean. My only complaint was shipping- arrived twice with frayed edges due to lack of protective wrapping on the ends. Customer service was great in handling this problem. April 27, 2014
Rated 4 out of 5 by I like it. I was most concerned about the color of the rug [Mineral] but it is very close to the catalog/website. No odor of any kind from the rug or the cushioned rug pad (which fits the rug perfectly.) They are in my long, narrow closet and don't get that much traffic which may be why the rug still is not lying absolutely flat (even though I rolled it the opposite way for 24 hours when I first got it.) Overall, very attractive. May 5, 2014
Rated 4 out of 5 by Repeat Customer This is the second time I have purchased these indoor/outdoor rugs. They are exactly as described in the catalog, i.e. colors are true and sizes are accurate. Price is reasonable. The only thing I would caution is the need for a rug pad since they slip around. I would purchase this product again. May 26, 2014
Rated 4 out of 5 by Very nice indoor-outdoor rug I ordered the chocolate brown rug--true brown, nice color. Rug is thin and wont create a tripping edge. September 11, 2014
Rated 4 out of 5 by Nice variety of sizes! We ordered a larger rug to define our breakfast room, and smaller rugs for the other kitchen areas (sink, stove, back door). They are nice quality and will be decorative and practical at the same time. The large rug has been unrolled for several weeks while waiting for completion of our kitchen remodel, and the "wrinkles" have yet to come out. Rolling the rugs, especially the larger ones, on a shipping tube would be a great idea which could assure a smooth floor covering. I am hoping the problem will resolve itself. October 4, 2014
Rated 4 out of 5 by Exactly what we needed We bought this rug (jn brown) to use in front of our French doors leading from the dining room to the backyard. It is where the dogs go in and out and everybody was tracking in mud and salt right onto a fine Persian carpet and hardwood floors. I love that it can be hosed off when dirty. A feature I particularly like is that it does NOT have a canvas backing. We purchased another indoor/outdoor rug from Ballard in the past and the cotton canvas backing grew mold because it was often wet. Those thicker indoor/outdoor rugs with the backing have their merits, but really need to stay dry. In the spring, we are planning to order a larger size to use outdoors. All in all: a great price and a quality item. Note: we like the subtle brown color, because it is attractive without stealing the show from the rest of the decor in the room, but it is much lighter than in the photos. We would have preferred the darker look. December 17, 2014
Rated 4 out of 5 by Inches matter! This is a cute rug but as other reviews mentioned it it very creased upon opening. I recently bought a smaller on for my front door stoop and the wrinkles did fall out. I am disappointed with the rug since I ordered 2 rugs for both sides of my porch in 5' 3" x 7'7" and the length is only 7'3". As a result of this seemingly small problem the legs of my wicker chairs overhang the rug on each side. Size really does matter! May 15, 2015
Rated 4 out of 5 by Nice design. The only drawback was the color. I ordered red, hoping it looked exactly like the picture. It is not a true red and does not match the pillows I ordered elsewhere, which were a true red. Very disappointed in the color, but other than that, I love the rug. It looks great on our front porch. June 19, 2015
Rated 4 out of 5 by Attractive and practical rug I'm very satisfied with our two Navarre rugs. After having our wood kitchen floor refinished we needed durable rugs for the kitchen entry from the garage, a high traffic/ dirty traffic area. The two Navarre rugs we purchased serve the purpose very well and are quite attractive, too. Their chocolate brown color even complements a Monterey style rug in the same room that I purchased from Ballard Design a year ago. I did place a thin rug pad under each of the Navarre rugs, to prevent sliding. And I did have to use a warm steam iron to flatten out the wrinkles and fold lines in the Navarre rugs before laying them down. July 21, 2015
Rated 4 out of 5 by Great rug - but.... Love the rug but the packaging was not good. Instead of being rolled it was more like folded and now has accordion type ridges that I hope will even out eventually. August 27, 2015
Rated 4 out of 5 by pretty runner Originally ordered this runner because I wanted a long rug in front of my sink and stove. Found it to be too long and wide for my space but tried it in my hallway and love it. I have red accents in my kitchen and this red color is lovely. Would have given it 5 stars but some or f the roll marks still need to flatten out. February 20, 2016
Rated 3 out of 5 by Navarre Outdoor Rug I ordered two of these runners for my patio. They were two different dye lots so they do not match in color. One is dark and the other is lighter. It was not worth returning them so I kept them. March 17, 2011
Rated 3 out of 5 by I just wish i had rubber backing on at least the edges as it doesn't stay in place, even if I place a rubber mat under it. I just wish i had rubber backing on at least the edges as it doesn't stay in place, even if I place a rubber mat under it. May 12, 2011
Rated 3 out of 5 by The color is great! I ordered runner to use in my kitchen. It will not stay flat. Have on pad but it moves and I have tripped several times. Will have to take up. August 8, 2011
Rated 3 out of 5 by A good product in the wrong place! This is my third indoor/outdoor rug, the other 2 are in the kitchen and family room, this one is by a well used entrance. Unfortunately it is not doing as well as the others. I chose a runner and it has yet to flatten out all the way, but the most annoying thing is that it slides around even with 2 rug liners and carpet tape. It is in a high traffic area and walked on in all directions but I thought it would stay in place a little better than it has. Mind you this disappointment has nothing to do with the rug's quality, which is fine, I just think I need a heavier product that will stay in place better than this one. August 15, 2011
Rated 3 out of 5 by nice, with some problems I ordered two of these rugs for the same room. The colors appear to be slightly off in that one is darker than the other. Also, the rugs are likely rolled up while stored in a warehouse, because one of them does not lay completely flat. January 13, 2012
Rated 3 out of 5 by as pictured this carpet arrived on time. I bought 2 of them for my covered porch since the price was so good. They look just as they do on line and the pattern is nice and classic. They are thin and definitely need a pad underneath. I've only had them in service a few weeks. I hope they stand the test of time. They were a good price. June 3, 2012
Rated 3 out of 5 by Not the Ballard quality I have come to expect I bought these to replace 2 Navarre rugs that I bought 3 years ago. The originals were so well made and long lasting. The new ones I purchased are not the same. They are not the deep black, but have a more prominent beigey background. There were several globs of glue on the corners. I am disappointed that they are not the same quality as the ones I bought from Ballard 3 years ago. I'm still using the old rug at the front door, because it looks better than the new one! July 18, 2012
Rated 3 out of 5 by Two out of three rugs were satisfactory. The brick red carpets were what I was looking for; simple pattern and color for a front porch. The blue/green carpet was an off color that I was not expecting. April 18, 2013
Rated 3 out of 5 by Looks great, but edges fuzzed after vacuuming I love the look of these rugs -- I purchased a runner and a wider one -- but after vacuuming a couple of times, the fiber on the edges is fuzzing. I guess I will trim it? June 22, 2014
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Product:RW154-Navarre Indoor/Outdoor Rug
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