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If you're not happy, we're not happy. That's where our "Love It or Send It Back" policy comes in. If you're dissatisfied with your Ballard purchase for any reason, you can return it within 90 days of the ship date for an exchange or full refund* (excluding Shipping & Processing fees).

You are invited to try items within our "Bring Home Ballard: collection risk-free for 30 days. If you're not satisfied, we will refund the purchase price AND shipping costs. Bring Home Ballard items are exempt from additional discounts and free shipping offers.

If you don't absolutely love your new slipcovered seating or upholstered seating for any reason, return it within 10 days of delivery absolutely free – we'll even pay the return shipping. It's that simple. We guarantee it. Now doesn't that make you happy?

*Excludes personalized, customized, monogrammed or COM (customer's own material) unless defective.

We want you to be happy. If for any reason you are dissatisfied with your purchase, simply return it within 90 days of the ship date for an exchange or refund (excluding Shipping & Processing fees). All products are guaranteed from defects for a full year.

Please carefully inspect your order upon delivery. If you receive damaged or defective merchandise, you may contact our Customer Service department at 1-800-536-7551 and a representative will be glad to arrange a return or exchange for you.

Please note: Any items that are monogrammed, customized, Customer's Own Material (COM), or made-to-order cannot be returned or exchanged unless damaged or defective. Defective items will be exchanged unless no longer available, in which case a Merchandise Certificate will be issued. Once a returned item is received in our warehouse, the return or exchange will be processed immediately. For credit card orders, you can expect to see your refund credit within 72 hours. For check and money orders, you can expect to receive your refund check within 7-10 business days.

Special delivery methods are noted in the item description.

Standard Delivery
Orders are shipped by standard ground and usually arrive within 3-7 business days. Items ordered at the same time may not be delivered together.

Threshold Delivery
Threshold Deliveries are made by standard truck, unloaded by the driver and placed inside the first-floor doorway, garage or covered area of your choice.

In-Home Delivery
In-Home Deliveries are made by standard truck, placed inside your home wherever you like, inspected, and the packaging removed. Please allow an additional 2-3 weeks from Ship Date for your order to arrive. An agent will call to schedule your delivery. (Not available in all states.)

O/S (Oversized) Delivery
Items that are heavy or bulky are subject to an Oversized Delivery surcharge. This charge is listed after the item price.

Express Delivery
Express orders received by 3 p.m. EST are shipped the same day.
For items under 15 lb., the following Express Delivery rates apply:

  • Two day service, add $9.95
  • Next day service, add $19.95
  • Alaska, Puerto Rico, USVI & Hawaii, add $9.95 (Express Delivery required)


Call 1-800-536-7551 for Express Delivery charges for items over 15 lb.

Swatch Shipping
Ballard Designs offers up to 10 free swatches for all of our fabrics for a small fee of $5.95 for shipping and processing. It will take 3-7 business days for your swatches to arrive. The swatches are approximately a 3" X 3" square.

To order a fabric swatch, click here.

We do offer some rug, leather, and wallpaper swatches. To see if the swatch is available, please call us at 800-367-2775.

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Natalia Iron Plaque 4.7 5 67 67
This is a beautiful piece! The color and patina are wonderful and the size is great for the spot you're just not sure what to put there. I placed it over my front door in the foyer and it looks great! Lightweight, so hanging was a breeze! March 3, 2012
Perfect piece! I have been eyeing this plaque and finally got it. I couldn't be happier!!! I bought 2 to fill that spot above my kitchen cabinets and they look great!!!! I also got a white one for above my front door. They look great and have gotten so many compliments. I love that they are so lightweight- made hanging them so easy. I definately recommend! December 30, 2011
One Great Piece This is absolutely the best piece that I have purchased in a long time. I have it in my kitchen over the door that goes into the sun room and it looks fabulous. It's rather plain design is very graceful and the color blends nicely with my oil-rubbed bronze cabinet hardware. I went online a couple of days ago to order another one. Don't forsake this one, please. June 15, 2011
I have received compliments. The plaque looks very hand made up close. I ordered the rust colored plaque because the others were out of stock. I did paint it as black looks better with my decor. I have received compliments on the placement on the wall above the cabinets in my kitchen. Receipt after ordering was so slow I almost forgot I ordered it. June 18, 2011
LOVE IT!! I bought the Natalia Iron Plaque in the antiqued cream and it is beautiful! I don't have a headboard on my bed and was looking for something to hang over it. This plaque perfectly replaces a headboard. It is the right weight (size wise) to balance and finish the bed...not to mention that the price was right! LOVE IT! June 13, 2011
Sleek I wanted something simple for above my bed and this fits perfect for a great price. I did paint it a taupe color to match my decor but the white was just as nice! September 23, 2011
This product is perfect! I love this item! I hung it above the door in our two story front entrance and it looks wonderful. It's very light but look looks like it would be heavy. It was also very easy to hang. I'n so happy I ordered it. May 15, 2011
Love this!! This is a striking wall decoration. It's light weight and easy to hang. I bought the Bronze color but am considering the Cream for a different room....actually had three places I could have hung the one I ordered. April 9, 2011
Love this!! I can't say enough about how pretty this wall plaque is! It is lightweight so no problem to hang anywhere you need it. It is so expensive looking, and I've already had compliments on it. You won't be disappointed with it. May 8, 2013
Perfect The Natalia Iron Plaque is exactly as it is pictured. It was very simple to hang and very light, which made it easy to hang in a high place. It is such a compliment to any room. May 1, 2013
Very Pretty The first piece I received was damaged and had to be returned. Customer Service was great and sent a new piece to me immediately. The color is not as dark rust as I had hoped, but it's not that big a deal. I may give it a touch of paint to darken it. It looks a bit pink, rather than rust. March 28, 2013
Very wonderful to have above the long blank bay window. Nice details. Light and easy to hang. Got lots of compliment already. I love the quality and the looks on the wall. Thank you Ballard Designs. March 21, 2013
It's perfect! This plaque filled the space beautifully when I needed a little something that wasn't square or rectangular. "Airy" describes it quite well as it has a flow feeling to it. The color is just right, as is the weight. I'm very satisfied with the piece. September 30, 2012
Just what I was looking for I needed something to put on my kitchen wall that was a great space filler the other walls had plaques and and art so I wanted something diffferent. Leave it to Ballard Design to have the perfect piece to make the space beautiful!!! June 13, 2012
Perfect I needed something simple and traditional, this was perfect to just add some texture to a very bare spot. Packaged well, as usual with Ballard. June 25, 2012
Exactly as depicted in picture I bought this to use above a doorway and it worked perfectly. Love the simple design. Just enough to give the doorway a "finished" look. Love it! June 24, 2012
Love it! The Natalia Iron Plaque is just as pictured and described. Lightweight, easy to hang, symmetrical, and beautiful. I hung it above my back door where the ceiling is vaulted. It looks great! Adds just the right touch! April 2, 2012
Love the simplicity I have been looking for something to fill the space above my front door. Absolutely love this piece. I have looked elsewhere and everything just seemed to busy and ornate....Ballard designs has just the look I want! March 3, 2012
Classy This scross is beautiful. It adds such class to our home. It is very high quality as well. April 2, 2012
great look for the price We needed to add some flair to our pool lanai,and this was the perfect size, scale and design. We sprayed it with a little flat black paint to achieve a less rusted look. March 10, 2012
Iron plaque love this plaque!!! We put it above a large mirror, really sets it off!! March 25, 2012
Niiice! Much more sturdy than I expected! Very securely packaged and the finish matches that of my Garden District Mirrors! March 3, 2012
Well made, very easy to hang. It's perfect over my front door. It goes well with traditional or transitional. March 12, 2012
versatile & classic...exactly what i had hoped it to be! High quality, surprisingly light weight, extremely easy to hang! Very versatile and classic. March 5, 2012
you won't be disappointed Great piece. Can't beat the price. Easy to hang and lightweight. Received many compliments. January 11, 2012
Well made I like this plaque and have decided to keep it. It is lightweight and very pretty, yet smaller than I imagined it would be. It was packaged well and is good quality. I bought the cream color, and it is dainty and feminine. July 14, 2011
Love the Scrollwork Scrollwork is just the right touch. Not too ornate, not too simple. August 13, 2011
Wall Plaque Very nice, fast delivery and look beautiful on my wall. June 29, 2011
Very attractive This is a nice, lightweight wall piece. It is not exactly symmetrical, so we were unable to hang it using a level, but just eyeing it worked fine. April 9, 2011
I love this piece! I have always like scroll type decor and this piece fits wonderfully in my home, it's perfect. April 10, 2011
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