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If you're not happy, we're not happy. That's where our "Love It or Send It Back" policy comes in. If you're dissatisfied with your Ballard purchase for any reason, you can return it within 90 days of the ship date for an exchange or full refund* (excluding Shipping & Processing fees).

You are invited to try items within our "Bring Home Ballard: collection risk-free for 30 days. If you're not satisfied, we will refund the purchase price AND shipping costs. Bring Home Ballard items are exempt from additional discounts and free shipping offers.

If you don't absolutely love your new slipcovered seating or upholstered seating for any reason, return it within 10 days of delivery absolutely free – we'll even pay the return shipping. It's that simple. We guarantee it. Now doesn't that make you happy?

*Excludes personalized, customized, monogrammed or COM (customer's own material) unless defective.

We want you to be happy. If for any reason you are dissatisfied with your purchase, simply return it within 90 days of the ship date for an exchange or refund (excluding Shipping & Processing fees). All products are guaranteed from defects for a full year.

Please carefully inspect your order upon delivery. If you receive damaged or defective merchandise, you may contact our Customer Service department at 1-800-536-7551 and a representative will be glad to arrange a return or exchange for you.

Please note: Any items that are monogrammed, customized, Customer's Own Material (COM), or made-to-order cannot be returned or exchanged unless damaged or defective. Defective items will be exchanged unless no longer available, in which case a Merchandise Certificate will be issued. Once a returned item is received in our warehouse, the return or exchange will be processed immediately. For credit card orders, you can expect to see your refund credit within 72 hours. For check and money orders, you can expect to receive your refund check within 7-10 business days.

Special delivery methods are noted in the item description.

Standard Delivery
Orders are shipped by standard ground and usually arrive within 3-7 business days. Items ordered at the same time may not be delivered together.

Threshold Delivery
Threshold Deliveries are made by standard truck, unloaded by the driver and placed inside the first-floor doorway, garage or covered area of your choice.

In-Home Delivery
In-Home Deliveries are made by standard truck, placed inside your home wherever you like, inspected, and the packaging removed. Please allow an additional 2-3 weeks from Ship Date for your order to arrive. An agent will call to schedule your delivery. (Not available in all states.)

O/S (Oversized) Delivery
Items that are heavy or bulky are subject to an Oversized Delivery surcharge. This charge is listed after the item price.

Express Delivery
Express orders received by 3 p.m. EST are shipped the same day.
For items under 15 lb., the following Express Delivery rates apply:

  • Two day service, add $9.95
  • Next day service, add $19.95
  • Alaska, Puerto Rico, USVI & Hawaii, add $9.95 (Express Delivery required)

Call 1-800-536-7551 for Express Delivery charges for items over 15 lb.

Swatch Shipping
Ballard Designs offers up to 10 free swatches for all of our fabrics for a small fee of $5.95 for shipping and processing. It will take 3-7 business days for your swatches to arrive. The swatches are approximately a 3" X 3" square.

To order a fabric swatch, click here.

We do offer some rug, leather, and wallpaper swatches. To see if the swatch is available, please call us at 800-367-2775.

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Natalia Iron Plaque 4.7 5 78 78
Lovely accent piece! This is a very nice accent piece. It really dresses up my wall; exactly as described and pictured. December 26, 2014
Great purchase. I love this scroll! I put it in my entryway above my front door makes the space look elegant and stately. I definitely recommend! December 3, 2014
Beautiful accessory Very light weight but sturdy and well made. I used it over a large framed landscape to draw the eye upward in a room with 10 foot ceilings. Fits perfectly and filled the space as hoped. The finish is beautiful and very natural for scrolled metal. December 1, 2014
Beautiful! The bronze Natalia Iron Plaque is perfect over our front door (inside)!!! We love the way it adds interest to our front hall entrance! It is a perfect color. It is not at all pink like some of the reviews have mentioned. It is a nice bronze color. We have the white version of the Natalia Iron Plaque in our kitchen over the bay window, and it looks great there as well! It is an off white, but it still looks great with the white trim. It definitely adds some interest to the breakfast area. We love both colors of the Natalia Iron Plaque!!! I am so glad we ended up getting both! November 28, 2014
Exactly what I was looking for This lightweight decorative piece was perfect for the space above my TV. It looks great, arrived fast and in perfect condition. Highly recommend! November 8, 2014
It completed the look I was going for. Used in a transitional setting, this piece nicely tied it all together. Light in weight made it easy to hang. Nice cream white finish. November 6, 2014
Beautifully simple I was looking for an accent piece above a large window that would add a little pizazz, but nothing that would create busyness. Most scrollwork has too many curly-q's and clutters the space. This piece is perfectly simple, yet beautiful and a nice size to stand alone. September 23, 2014
Okay product This product is as pictured. It looks more like an outdoor patio piece than an indoor decoration. December 1, 2013
Beautiful! Love, love, love it! And it is perfect in my foyer. November 20, 2013
The Natalia Iron Plaque has wonderful scrolling I love this plaque - I've placed it in my dining room above the patio doors. It is a great show piece. November 13, 2013
nicely renovated As others wrote, the finish is really bad. Looked fake and did have a pinkish color. Bought knowing I would spray paint it black. Painted it in my yard with the plaque laying on the shipping cardboard tray. I like the design and it is light weight easy for hanging. Turned out good. October 31, 2013
Beautiful Iron Wall Art We love the shape and size of the Natalia Iron Plaque. It looks perfect above the doorway from our great room which has high ceilings going into the foyer. Our only complaint is that it did not come with hardware or instructions for hanging and it should. It was not easy to hang and we hope it is secure enough with the nails we used to stay put and not fall on someone's head. Some installation recommendations and instructions should definitely be included. October 29, 2013
Fits perfectly!!! I purchased the Natalia Iron Plaque in Cream for over my parents 1942 wedding picture. Perfection!!! It fits perfectly with my decor and was so ez to hang. I'm very pleased with the purchase!!! October 29, 2013
Natalia Iron Plaque I love it! I have it above our flat screen TV on a tall wall and it just filled in the blank space perfect! It is well made for the price. The color is a dark rusty color and depending on light blended in with the dark bronze fixtures. October 11, 2013
Not Bad, Not Great the rust color is interesting at a distance: close-up, it looks rather cheaply painted. Overall, it just looks much smaller and less substantial than I would have liked. It's fine for over a single doorway but got lost over my double door. Nothing wrong with this and I would have given more stars at a lower price point. October 7, 2013
Love the soft shape of this plaque Great size for over any doorway. Color is a little pinker than shows, but still neutral enough. October 6, 2013
Exactly as pictured This is beautiful - great warm brown color, not too heavy, and arrived fast and exactly as pictured. I definitely recommend! September 25, 2013
Beautiful piece and just as pictured Love the design and its just as pictured, glad it's not too heavy. September 8, 2013
Easy to attach to the wall. Light weight! I had looked for several months for an "iron" plaque. Ordered this to just "try" ... It is perfect! Now I have ordered a second one. Also, it's detailing is simple enough to suit my traditional home style. Thanks, Ballard! August 25, 2013
Love this!! I can't say enough about how pretty this wall plaque is! It is lightweight so no problem to hang anywhere you need it. It is so expensive looking, and I've already had compliments on it. You won't be disappointed with it. May 8, 2013
Perfect The Natalia Iron Plaque is exactly as it is pictured. It was very simple to hang and very light, which made it easy to hang in a high place. It is such a compliment to any room. May 1, 2013
Exactly what I wanted Very pleased with the plaque. The descriptions and photos from the website were very helpful in making my decision. The plaque is lightweight, which is always a concern for hanging items on my walls, with a lovely finish. April 5, 2013
Very Pretty The first piece I received was damaged and had to be returned. Customer Service was great and sent a new piece to me immediately. The color is not as dark rust as I had hoped, but it's not that big a deal. I may give it a touch of paint to darken it. It looks a bit pink, rather than rust. March 28, 2013
Very wonderful to have above the long blank bay window. Nice details. Light and easy to hang. Got lots of compliment already. I love the quality and the looks on the wall. Thank you Ballard Designs. March 21, 2013
Love it This product was superior in quality. It met my every expectation. The shipping and handling was equally top notch. I will trust Ballard and their products from now until proven wrong. March 3, 2013
It's okay The dark rust was sold out so I purchased the cream. Needed something to fill a space as we are trying to stage our home to place on the market. When I pulled it out of the box and saw how light weight it is and how poorly it was spray painted, I really think that this is overpriced. I am going to try to spray paint it myself espresso and see if it looks better. At least it fills a space and will do for now--but I'm not terribly impressed. December 29, 2012
Perfect accent piece!!!!!!!!! My daughter has 2 of these, one in each color, so I already knew it was exactly what I needed to top off a wall tapestry I had in my living room. The rust color was great, but I spray painted mine an oil rubbed bronze color to match the finials holding my tapestry....LOVE IT and would buy it again! Shipping and packaging was everything I would expect from an awesome company like Ballard Designs! December 9, 2012
Great product but color is off Very pretty and looks great on the wall but the color has a lot of pink tones. It is not really an antique bronze. Once on the wall, depending on the light, it is not too noticeable. Note that it is very lightweight. November 25, 2012
It's perfect! This plaque filled the space beautifully when I needed a little something that wasn't square or rectangular. "Airy" describes it quite well as it has a flow feeling to it. The color is just right, as is the weight. I'm very satisfied with the piece. September 30, 2012
Elegant! My Natalia wrought iron plaque arrived and I was so impressed with the quality of this product. It is even more stunning in person than online. I purchased the cream one and soon would like to purchase the other color for another room in our home. Thank you Ballard. September 22, 2012
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