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If you're not happy, we're not happy. That's where our "Love It or Send It Back" policy comes in. If you're dissatisfied with your Ballard purchase for any reason, you can return it within 90 days of the ship date for an exchange or full refund* (excluding Shipping & Processing fees).

You are invited to try items within our Best of Ballard collection risk-free for 30 days. If you're not satisfied, we will refund the purchase price AND shipping costs. Best of Ballard items are exempt from additional discounts and free shipping offers.

If you don't absolutely love your new slipcovered seating or upholstered seating for any reason, return it within 10 days of delivery absolutely free – we'll even pay the return shipping. It's that simple. We guarantee it. Now doesn't that make you happy?

*Excludes personalized, customized, monogrammed or COM (customer's own material) unless defective.

We want you to be happy. If for any reason you are dissatisfied with your purchase, simply return it within 90 days of the ship date for an exchange or refund (excluding Shipping & Processing fees). All products are guaranteed from defects for a full year.

Please carefully inspect your order upon delivery. If you receive damaged or defective merchandise, you may contact our Customer Service department at 1-800-536-7551 and a representative will be glad to arrange a return or exchange for you.

Please note: Any items that are monogrammed, customized, Customer's Own Material (COM), or made-to-order cannot be returned or exchanged unless damaged or defective. Defective items will be exchanged unless no longer available, in which case a Merchandise Certificate will be issued. Once a returned item is received in our warehouse, the return or exchange will be processed immediately. For credit card orders, you can expect to see your refund credit within 72 hours. For check and money orders, you can expect to receive your refund check within 7-10 business days.

Special delivery methods are noted in the item description.

Standard Delivery
Orders are shipped by standard ground and usually arrive within 3-7 business days. Items ordered at the same time may not be delivered together.

Threshold Delivery
Threshold Deliveries are made by standard truck, unloaded by the driver and placed inside the first-floor doorway, garage or covered area of your choice. Delivery is typically 2-3 weeks from the date item is shipped but may vary depending on your residence and location of shipment pickup.

In-Home Delivery
In-Home Deliveries are made by standard truck, placed inside your home wherever you like, inspected, and the packaging removed. Please allow an additional 2-3 weeks from Ship Date for your order to arrive. An agent will call to schedule your delivery. (Not available in all states.)

O/S (Oversized) Delivery
Items that are heavy or bulky are subject to an Oversized Delivery surcharge. This charge is listed after the item price.

Express Delivery
Express orders received by 4 p.m. EST are shipped the same day.
For items under 15 lb., the following Express Delivery rates apply:

  • Two day service, add $9.95
  • Next day service, add $19.95
  • Alaska, Puerto Rico, USVI & Hawaii, add $9.95 (Express Delivery required)

Call 1-800-536-7551 for Express Delivery charges for items over 15 lb.

Swatch Shipping
Ballard Designs offers up to 10 free swatches for all of our fabrics for a small fee of $5.95 for shipping and processing. It will take 3-7 business days for your swatches to arrive. The swatches are approximately a 3" X 3" square.

To order a fabric swatch, click here.

We do offer some rug, leather, and wallpaper swatches. To see if the swatch is available, please call us at 800-367-2775.

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Rated 5 out of 5 by 5 reviewers.
Rated 5 out of 5 by Couldn't be happier I ordered the 9x12 rug in latte and instantly loved it as I unrolled it. It's a greige color. I was expecting something a little more on the brown/beige side based on its name, but I would say it's right between beige and gray...which I was very happy with. It's a great quality rug with not much shedding for wool. The white parts are raised and adds a nice texture to the rug. I would highly recommend. July 20, 2015
Rated 5 out of 5 by Quality is Top Notch I purchased the spa rug in the 6x6 square to use in my front foyer. The rug quality is top notch. The rug is thick and plush. The uniform design is what really draws the eye to the details. I had been searching for some time for a square rug that could set the tone for our house -- I found it in this rug. I'd recommend this rug without a doubt. (This is, in fact, the first review of a product that I have ever done.) April 3, 2015
Rated 5 out of 5 by Beautiful and beautifully made. I was pleasantly surprised at how thick and plush this rug is -- I think I'll redesign my bathroom around it! January 2, 2015
Rated 5 out of 5 by Wonderful Rug. Great price. I've ordered several rugs online for my family room and they've never been just right. Even so I thought I'd give this rug from Ballard a try because the price is very good. It ended up being the perfect color (this spa blue is a soft blue with just a hint of aqua. Not too pale that it will show a lot of dirt, but not too dark either.) The white detail is more of a warm white. Not cream but not stark white. I think it would work with either cream or white accents. The detail is done in a higher pile so you can feel the different textures; the design isn't just woven in. The rug is thick and soft and I'm quite surprised at how nice it is, given the cost. No shedding at all. I have six kids, a dog and a cat and so far the rug is holding up beautifully and not showing any dirt or wear. Hooray! December 30, 2014
  • 2016-05-26 T07:51:01.376-05:00
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Product:RT310-Moroccan Trellis Rug

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