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If you're not happy, we're not happy. That's where our "Love It or Send It Back" policy comes in. If you're dissatisfied with your Ballard purchase for any reason, you can return it within 90 days of the ship date for an exchange or full refund* (excluding Shipping & Processing fees).
You are invited to try items within our Best of Ballard collection risk-free for 30 days. If you're not satisfied, we will refund the purchase price AND shipping costs. Best of Ballard items are exempt from additional discounts and free shipping offers.
If you don't absolutely love your new slipcovered seating or upholstered seating for any reason, return it within 10 days of delivery absolutely free – we'll even pay the return shipping. It's that simple. We guarantee it. Now doesn't that make you happy?
*Excludes personalized, customized, monogrammed or COM (customer's own material) unless defective.
We want you to be happy. If for any reason you are dissatisfied with your purchase, simply return it within 90 days of the ship date for an exchange or refund (excluding Shipping & Processing fees). All products are guaranteed from defects for a full year.
Please carefully inspect your order upon delivery. If you receive damaged or defective merchandise, you may contact our Customer Service department at 1-800-536-7551 and a representative will be glad to arrange a return or exchange for you.
Please note: Any items that are monogrammed, customized, Customer's Own Material (COM), or made-to-order cannot be returned or exchanged unless damaged or defective. Defective items will be exchanged unless no longer available, in which case a Merchandise Certificate will be issued. Once a returned item is received in our warehouse, the return or exchange will be processed immediately. For credit card orders, you can expect to see your refund credit within 72 hours. For check and money orders, you can expect to receive your refund check within 7-10 business days.
Special delivery methods are noted in the item description.
Standard Delivery Orders are shipped by standard ground and usually arrive within 3-7 business days. Items ordered at the same time may not be delivered together.
Threshold Delivery Threshold Deliveries are made by standard truck, unloaded by the driver and placed inside the first-floor doorway, garage or covered area of your choice. Delivery is typically 2-3 weeks from the date item is shipped but may vary depending on your residence and location of shipment pickup.
In-Home Delivery In-Home Deliveries are made by standard truck, placed inside your home wherever you like, inspected, and the packaging removed. Please allow an additional 2-3 weeks from Ship Date for your order to arrive. An agent will call to schedule your delivery. (Not available in all states.)
O/S (Oversized) Delivery Items that are heavy or bulky are subject to an Oversized Delivery surcharge. This charge is listed after the item price.
Express Delivery Express orders received by 4 p.m. EST are shipped the same day. For items under 15 lb., the following Express Delivery rates apply:
Call 1-800-536-7551 for Express Delivery charges for items over 15 lb.
Swatch Shipping Ballard Designs offers up to 10 free swatches for all of our fabrics for a small fee of $5.95 for shipping and processing. It will take 3-7 business days for your swatches to arrive. The swatches are approximately a 3" X 3" square.
We do offer some rug, leather, and wallpaper swatches. To see if the swatch is available, please call us at 800-367-2775.
Rated 4.5 out of 5 by 44
Rated 5 out of 5 by Jacobflock Perfect table for my mom's small living room.
This table arrived in just a couple of days. It was easy to put together. The quality and color fit with my mother's solid cherry and mahogany Early American decor. Because it has a lower shelf, the same amount of her "stuff" fits with less clutter compared to the 28"X48" table we replaced. It was her 100th birthday present and we love it!
December 14, 2011
Rated 5 out of 5 by Suzyq683 Great coffee table!
I ordered this coffee table after many months of looking for one with my boyfriend. We have a lot of dark furniture, so we decided to go with the Aged White. It looks great in our living space with our sectional sofa. The coffee table is sturdy and was easy to assemble by myself even though the instructions were a little difficult to understand. The product looks exactly like it does online. I would definitely recommend this table.
December 8, 2011
Rated 5 out of 5 by cline perfect for a small space
It turns out that this was too small for my space, but perfect for my brother. The delivery was timely and assembly easy. I liked the table and my brother likes it even more. I ended up ordering different table from Ballard for me.
November 4, 2011
Rated 5 out of 5 by Trishlee Morgan Cocktail Table Surpasses Expectations!
I looked long and hard for a smaller size coffee table and found this one. It is perfect. I ordered the black finish and it is very stylish. The size is perfect in my smaller family room in front of the sofa. The bottom shelf is perfect to hold a few current magazines or books and gives me more room. It is exactly what I was looking for. Delivery time was quick. It installed nicely and the price was right. What more could I ask for?
August 13, 2011
Rated 5 out of 5 by anneer Just the right size
I needed a small coffee table and this was the perfect fit. I ordered it in mahogany and the color is just as it is pictured! It looks grreat with the rest of the furniture; I'm very happy with it. Assembly wasn't too hard. The only thing is that the glue that came with it was dried out so we used wood glue that we purchased.
April 10, 2011
Rated 5 out of 5 by Brneyesu Great sturdy coffee table for small space
I purchased this table for our hearth room that has a small amount of space between the couch and fireplace. It is working out great. Just completes the look of the room and gives us plenty of space to put a drink, a few magazines or books, remote, etc. We spend a great deal of time in this space, because it is a part of our kitchen and eating area. This table is sturdy, has a very nice finish, is reasonably priced and easy to assemble.
March 18, 2011
Rated 5 out of 5 by CherylF Perfect accent table
I bought this table to set alongside a large leather reading chair. I was looking for something functional yet not overpowering. This table fits to a "T". I have a small lamp on it and there is still room for a book and cup of tea.
March 16, 2011
Rated 5 out of 5 by Happi Just the right size for a loveseat.
It took me awhile to find a style that I liked in the right size for my "cozy" family room.
I am pleased with the mahogany finish and the traditional, yet casual , styling.
I elected to go with the basic table without the shelf basket. A great shelf for your coffee table size books.
March 16, 2011
Rated 4 out of 5 by caninefriend Looks better than pictured
This table looks terrific. It is sturdy and was easy to assemble. I love the recessed top and the finish was very well done. The only complaint I have is that there were a few minor fit gaps once assembled. I am considering purchasing the side table as well.
March 16, 2011
Rated 5 out of 5 by rammiemammie perfect!
We ordered this for our house in the Keys-goes perfectly with our Seagrass furniture. The antique vanilla color is soft and pretty-the perfect beach look. My husband thought the quality of the piece was very good.
March 16, 2011
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