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If you're not happy, we're not happy. That's where our "Love It or Send It Back" policy comes in. If you're dissatisfied with your Ballard purchase for any reason, you can return it within 90 days of the ship date for an exchange or full refund* (excluding Shipping & Processing fees).

You are invited to try items within our "Bring Home Ballard: collection risk-free for 30 days. If you're not satisfied, we will refund the purchase price AND shipping costs. Bring Home Ballard items are exempt from additional discounts and free shipping offers.

If you don't absolutely love your new slipcovered seating or upholstered seating for any reason, return it within 10 days of delivery absolutely free – we'll even pay the return shipping. It's that simple. We guarantee it. Now doesn't that make you happy?

*Excludes personalized, customized, monogrammed or COM (customer's own material) unless defective.

We want you to be happy. If for any reason you are dissatisfied with your purchase, simply return it within 90 days of the ship date for an exchange or refund (excluding Shipping & Processing fees). All products are guaranteed from defects for a full year.

Please carefully inspect your order upon delivery. If you receive damaged or defective merchandise, you may contact our Customer Service department at 1-800-536-7551 and a representative will be glad to arrange a return or exchange for you.

Please note: Any items that are monogrammed, customized, Customer's Own Material (COM), or made-to-order cannot be returned or exchanged unless damaged or defective. Defective items will be exchanged unless no longer available, in which case a Merchandise Certificate will be issued. Once a returned item is received in our warehouse, the return or exchange will be processed immediately. For credit card orders, you can expect to see your refund credit within 72 hours. For check and money orders, you can expect to receive your refund check within 7-10 business days.

Special delivery methods are noted in the item description.

Standard Delivery
Orders are shipped by standard ground and usually arrive within 3-7 business days. Items ordered at the same time may not be delivered together.

Threshold Delivery
Threshold Deliveries are made by standard truck, unloaded by the driver and placed inside the first-floor doorway, garage or covered area of your choice.

In-Home Delivery
In-Home Deliveries are made by standard truck, placed inside your home wherever you like, inspected, and the packaging removed. Please allow an additional 2-3 weeks from Ship Date for your order to arrive. An agent will call to schedule your delivery. (Not available in all states.)

O/S (Oversized) Delivery
Items that are heavy or bulky are subject to an Oversized Delivery surcharge. This charge is listed after the item price.

Express Delivery
Express orders received by 3 p.m. EST are shipped the same day.
For items under 15 lb., the following Express Delivery rates apply:

  • Two day service, add $9.95
  • Next day service, add $19.95
  • Alaska, Puerto Rico, USVI & Hawaii, add $9.95 (Express Delivery required)


Call 1-800-536-7551 for Express Delivery charges for items over 15 lb.

Swatch Shipping
Ballard Designs offers up to 10 free swatches for all of our fabrics for a small fee of $5.95 for shipping and processing. It will take 3-7 business days for your swatches to arrive. The swatches are approximately a 3" X 3" square.

To order a fabric swatch, click here.

We do offer some rug, leather, and wallpaper swatches. To see if the swatch is available, please call us at 800-367-2775.

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Morgan End Table with Basket 4.5 5 33 33
Aged white is not what you expect We received the aged white large Morgan coffee table and were surprised to find it had these dimple-like holes on each side. A very odd way to create an antique "aged" look. It appears more like your child got a hold of a hammer and nail and took a few hits on your coffee table. I thought it was a damaged piece but come to find out this is how all the white models appear. Too bad. I wouldn't recommend this piece unless you mind a conversation starter in your living room to be "oh no what happened to your coffee table?" instead of "what a beautiful piece of furniture." March 28, 2012
nice for what it is If you buy this table understanding that it's not fine furniture, you'll likely be happy. They look nice and are sturdy, though pretty light weight. My 10 month old regularly pushes them around the floor.... I bought two tables in the dark mahogany. After an 8 month wait (seriously backordered), I was disappointed that one of the table tops had not been finished well. After assembly, I noticed that the joint of the trim and the base of the top looked dusty so I took a dry cloth and wiped it down. This actually took off some of the finish - it flaked right off (see photo). I did not feel like dis-asssembling and sending this table back, given how long I had waited for it to arrive. September 30, 2013
Great side table Received mine yesterday and it took about 20 minutes to put together...not an easy task if you try to follow the useless directions. I managed to figure it out on my on thru intuition...anyway, love the table. Has a good amount of space on top for lamp, and various nic-nacs. Extra shelves a bonus to put magazines and other items. I got the black and love the slight worn look of the edges. It matches perfectly to a black buffet I had built several years ago. Sturdy feel and looks like it will hold a lot. Purchase with basket of additional $70 seemed expensive, but was able to find one at a local store that works perfectly. February 13, 2014
This product is very functional and good quality This is a very nice end table and with the baskets it serves as a very funtional piece. However, the only dissappointing comment I have is that the top of the end table in the creases the paint is already peeling up and i need to go out and buy some black paint and fill in and hope that it does not continue to peel. March 16, 2011
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Product:TS423-Morgan End Tables