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If you're not happy, we're not happy. That's where our "Love It or Send It Back" policy comes in. If you're dissatisfied with your Ballard purchase for any reason, you can return it within 90 days of the ship date for an exchange or full refund* (excluding Shipping & Processing fees).

You are invited to try items within our "Bring Home Ballard: collection risk-free for 30 days. If you're not satisfied, we will refund the purchase price AND shipping costs. Bring Home Ballard items are exempt from additional discounts and free shipping offers.

If you don't absolutely love your new slipcovered seating or upholstered seating for any reason, return it within 10 days of delivery absolutely free – we'll even pay the return shipping. It's that simple. We guarantee it. Now doesn't that make you happy?

*Excludes personalized, customized, monogrammed or COM (customer's own material) unless defective.

We want you to be happy. If for any reason you are dissatisfied with your purchase, simply return it within 90 days of the ship date for an exchange or refund (excluding Shipping & Processing fees). All products are guaranteed from defects for a full year.

Please carefully inspect your order upon delivery. If you receive damaged or defective merchandise, you may contact our Customer Service department at 1-800-536-7551 and a representative will be glad to arrange a return or exchange for you.

Please note: Any items that are monogrammed, customized, Customer's Own Material (COM), or made-to-order cannot be returned or exchanged unless damaged or defective. Defective items will be exchanged unless no longer available, in which case a Merchandise Certificate will be issued. Once a returned item is received in our warehouse, the return or exchange will be processed immediately. For credit card orders, you can expect to see your refund credit within 72 hours. For check and money orders, you can expect to receive your refund check within 7-10 business days.

Special delivery methods are noted in the item description.

Standard Delivery
Orders are shipped by standard ground and usually arrive within 3-7 business days. Items ordered at the same time may not be delivered together.

Threshold Delivery
Threshold Deliveries are made by standard truck, unloaded by the driver and placed inside the first-floor doorway, garage or covered area of your choice.

In-Home Delivery
In-Home Deliveries are made by standard truck, placed inside your home wherever you like, inspected, and the packaging removed. Please allow an additional 2-3 weeks from Ship Date for your order to arrive. An agent will call to schedule your delivery. (Not available in all states.)

O/S (Oversized) Delivery
Items that are heavy or bulky are subject to an Oversized Delivery surcharge. This charge is listed after the item price.

Express Delivery
Express orders received by 3 p.m. EST are shipped the same day.
For items under 15 lb., the following Express Delivery rates apply:

  • Two day service, add $9.95
  • Next day service, add $19.95
  • Alaska, Puerto Rico, USVI & Hawaii, add $9.95 (Express Delivery required)


Call 1-800-536-7551 for Express Delivery charges for items over 15 lb.

Swatch Shipping
Ballard Designs offers up to 10 free swatches for all of our fabrics for a small fee of $5.95 for shipping and processing. It will take 3-7 business days for your swatches to arrive. The swatches are approximately a 3" X 3" square.

To order a fabric swatch, click here.

We do offer some rug, leather, and wallpaper swatches. To see if the swatch is available, please call us at 800-367-2775.

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Set of 2 Morgan Table Baskets 4.5 5 13 13
big and beautiful Exactly as described. Excellent construction, large scale and richly colored. I ordered two and they were identical in size, color and texture so I could use them side-by-side. Pricey but worth it for the quality and scale. March 22, 2011
Fabulous This became my Library !!!!!!!!!!!! Books stacked & ready. Thoroughly fantastic quality & design. April 24, 2011
storage baskets I bought these storage baskets for my pantry to help organize the items in my kitchen pantry closet. I LOVE the way they look...I like the overall size--they fit perfectly on my shelves and do hold a lot of miscellaneous sized stuff (which is why I bought them in the first place), so that I can group my items together and keep track of them. I also like the metal wire frames which makes them very sturdy...however, as I pull the baskets in and out of the shelves to get the items I need, the woven part of the basket--made with corn husks or something--shreds a llittle bit. I find the particles on the floor, and am now wondering just how well these baskets will wear over time. I would have preferred the same size and sturdiness in the baskets, but with a stronger woven outside like wicker or somethiing that won't come apart over time. As I have already purchased 9 of these, and they make my pantry look very organized and attractive, I can only hope that they will continue to do their job as well as to give me many years of good use. September 14, 2011
Quality product I required 4 identical baskets of approximately this size. I was thrilled to find this quality product provided by Ballard at an appropriate price and promptly delivered. April 7, 2011
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Product:AB119-Morgan Rectangular Baskets