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If you're not happy, we're not happy. That's where our "Love It or Send It Back" policy comes in. If you're dissatisfied with your Ballard purchase for any reason, you can return it within 90 days of the ship date for an exchange or full refund* (excluding Shipping & Processing fees).

You are invited to try items within our Best of Ballard collection risk-free for 30 days. If you're not satisfied, we will refund the purchase price AND shipping costs. Best of Ballard items are exempt from additional discounts and free shipping offers.

If you don't absolutely love your new slipcovered seating or upholstered seating for any reason, return it within 10 days of delivery absolutely free – we'll even pay the return shipping. It's that simple. We guarantee it. Now doesn't that make you happy?

*Excludes personalized, customized, monogrammed or COM (customer's own material) unless defective.

We want you to be happy. If for any reason you are dissatisfied with your purchase, simply return it within 90 days of the ship date for an exchange or refund (excluding Shipping & Processing fees). All products are guaranteed from defects for a full year.

Please carefully inspect your order upon delivery. If you receive damaged or defective merchandise, you may contact our Customer Service department at 1-800-536-7551 and a representative will be glad to arrange a return or exchange for you.

Please note: Any items that are monogrammed, customized, Customer's Own Material (COM), or made-to-order cannot be returned or exchanged unless damaged or defective. Defective items will be exchanged unless no longer available, in which case a Merchandise Certificate will be issued. Once a returned item is received in our warehouse, the return or exchange will be processed immediately. For credit card orders, you can expect to see your refund credit within 72 hours. For check and money orders, you can expect to receive your refund check within 7-10 business days.

Special delivery methods are noted in the item description.

Standard Delivery
Orders are shipped by standard ground and usually arrive within 3-7 business days. Items ordered at the same time may not be delivered together.

Threshold Delivery
Threshold Deliveries are made by standard truck, unloaded by the driver and placed inside the first-floor doorway, garage or covered area of your choice. Delivery is typically 2-3 weeks from the date item is shipped but may vary depending on your residence and location of shipment pickup.

In-Home Delivery
In-Home Deliveries are made by standard truck, placed inside your home wherever you like, inspected, and the packaging removed. Please allow an additional 2-3 weeks from Ship Date for your order to arrive. An agent will call to schedule your delivery. (Not available in all states.)

O/S (Oversized) Delivery
Items that are heavy or bulky are subject to an Oversized Delivery surcharge. This charge is listed after the item price.

Express Delivery
Express orders received by 4 p.m. EST are shipped the same day.
For items under 15 lb., the following Express Delivery rates apply:

  • Two day service, add $9.95
  • Next day service, add $19.95
  • Alaska, Puerto Rico, USVI & Hawaii, add $9.95 (Express Delivery required)


Call 1-800-536-7551 for Express Delivery charges for items over 15 lb.

Swatch Shipping
Ballard Designs offers up to 10 free swatches for all of our fabrics for a small fee of $5.95 for shipping and processing. It will take 3-7 business days for your swatches to arrive. The swatches are approximately a 3" X 3" square.

To order a fabric swatch, click here.

We do offer some rug, leather, and wallpaper swatches. To see if the swatch is available, please call us at 800-367-2775.

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Rated 4.5 out of 5 by 15 reviewers.
Rated 5 out of 5 by Beautiful piece, instructions issue Once this piece was put together it exceeded my expectations for appearance, sturdiness and class. I did not order the baskets initially, but I have since done so to keep it from looking too cluttered in the office. The instruction sheet had parts A-I labeled correctly, but item J was not the anti-tip kit as it had no label. Starting with the shelves, then, they were all off by one letter (J-Q) throughout the instructions. It sounds minor but this had me frustrated as I had to take the time to relabel all the parts in the instruction sheet. I still gave 5 stars cause I love the piece. October 27, 2016
Rated 4 out of 5 by Attractive clutter buster I bought this handsome bookcase in antique white to coordinate with an existing bookcase/desk combination. The lower profile gave me lots of storage without having to move my wall art. It was the right height and length for the space. Assembly went fairly well except one short screw was missing and my husband had to go to the hardware store to get a match. He is very happy with the style and visual display in the room now. October 7, 2016
Rated 5 out of 5 by Good Value for the Money These shelves met my expectations. My husband and I were able to put them together quite easily--everything was well marked and aligned. The white is definitely a cream color, but I was expecting that based on others' reviews and they look lovely against our navy blue walls. This product is a good value for the money. September 29, 2016
Rated 5 out of 5 by Great Piece I love this piece. It fits beautifully in my entryway. The coordinating baskets are lovely too! September 7, 2016
  • 2016-10-30 T09:03:18.944-05:00
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Product:MV308-Morgan Double Wide Low Shelf
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