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If you're not happy, we're not happy. That's where our "Love It or Send It Back" policy comes in. If you're dissatisfied with your Ballard purchase for any reason, you can return it within 90 days of the ship date for an exchange or full refund* (excluding Shipping & Processing fees).

You are invited to try items within our Best of Ballard collection risk-free for 30 days. If you're not satisfied, we will refund the purchase price AND shipping costs. Best of Ballard items are exempt from additional discounts and free shipping offers.

If you don't absolutely love your new slipcovered seating or upholstered seating for any reason, return it within 10 days of delivery absolutely free – we'll even pay the return shipping. It's that simple. We guarantee it. Now doesn't that make you happy?

*Excludes personalized, customized, monogrammed or COM (customer's own material) unless defective.

We want you to be happy. If for any reason you are dissatisfied with your purchase, simply return it within 90 days of the ship date for an exchange or refund (excluding Shipping & Processing fees). All products are guaranteed from defects for a full year.

Please carefully inspect your order upon delivery. If you receive damaged or defective merchandise, you may contact our Customer Service department at 1-800-536-7551 and a representative will be glad to arrange a return or exchange for you.

Please note: Any items that are monogrammed, customized, Customer's Own Material (COM), or made-to-order cannot be returned or exchanged unless damaged or defective. Defective items will be exchanged unless no longer available, in which case a Merchandise Certificate will be issued. Once a returned item is received in our warehouse, the return or exchange will be processed immediately. For credit card orders, you can expect to see your refund credit within 72 hours. For check and money orders, you can expect to receive your refund check within 7-10 business days.

Special delivery methods are noted in the item description.

Standard Delivery
Orders are shipped by standard ground and usually arrive within 3-7 business days. Items ordered at the same time may not be delivered together.

Threshold Delivery
Threshold Deliveries are made by standard truck, unloaded by the driver and placed inside the first-floor doorway, garage or covered area of your choice. Delivery is typically 2-3 weeks from the date item is shipped but may vary depending on your residence and location of shipment pickup.

In-Home Delivery
In-Home Deliveries are made by standard truck, placed inside your home wherever you like, inspected, and the packaging removed. Please allow an additional 2-3 weeks from Ship Date for your order to arrive. An agent will call to schedule your delivery. (Not available in all states.)

O/S (Oversized) Delivery
Items that are heavy or bulky are subject to an Oversized Delivery surcharge. This charge is listed after the item price.

Express Delivery
Express orders received by 4 p.m. EST are shipped the same day.
For items under 15 lb., the following Express Delivery rates apply:

  • Two day service, add $9.95
  • Next day service, add $19.95
  • Alaska, Puerto Rico, USVI & Hawaii, add $9.95 (Express Delivery required)

Call 1-800-536-7551 for Express Delivery charges for items over 15 lb.

Swatch Shipping
Ballard Designs offers up to 10 free swatches for all of our fabrics for a small fee of $5.95 for shipping and processing. It will take 3-7 business days for your swatches to arrive. The swatches are approximately a 3" X 3" square.

To order a fabric swatch, click here.

We do offer some rug, leather, and wallpaper swatches. To see if the swatch is available, please call us at 800-367-2775.

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Rated 4.4 out of 5 by 19 reviewers.
Rated 5 out of 5 by Beautiful piece, instructions issue Once this piece was put together it exceeded my expectations for appearance, sturdiness and class. I did not order the baskets initially, but I have since done so to keep it from looking too cluttered in the office. The instruction sheet had parts A-I labeled correctly, but item J was not the anti-tip kit as it had no label. Starting with the shelves, then, they were all off by one letter (J-Q) throughout the instructions. It sounds minor but this had me frustrated as I had to take the time to relabel all the parts in the instruction sheet. I still gave 5 stars cause I love the piece. October 27, 2016
Rated 4 out of 5 by Attractive clutter buster I bought this handsome bookcase in antique white to coordinate with an existing bookcase/desk combination. The lower profile gave me lots of storage without having to move my wall art. It was the right height and length for the space. Assembly went fairly well except one short screw was missing and my husband had to go to the hardware store to get a match. He is very happy with the style and visual display in the room now. October 7, 2016
Rated 5 out of 5 by Good Value for the Money These shelves met my expectations. My husband and I were able to put them together quite easily--everything was well marked and aligned. The white is definitely a cream color, but I was expecting that based on others' reviews and they look lovely against our navy blue walls. This product is a good value for the money. September 29, 2016
Rated 5 out of 5 by Great Piece I love this piece. It fits beautifully in my entryway. The coordinating baskets are lovely too! September 7, 2016
Rated 3 out of 5 by Difficult to put together I've always been 100% pleased with every product from Ballard design but shelving was so much more difficult and time consuming to put together than indicated Color was more cherry than I expected It is very sturdy and looks nice as a sofa table August 12, 2016
Rated 4 out of 5 by Nice quality and a reasonable price This console was the perfect fit behind our sofa. There are more options here and elsewhere at 48", but this unit fell right into a more balanced size for standard sofa lengths. Construction took some time and would benefit with a two-person operation. However, directions were clear and easy to follow. The unit is very durable. My only wish is that the basket addition option came at a more reasonable add-on price. August 8, 2016
Rated 5 out of 5 by Ivory bookcase I purchased this for my small home office in ivory, it was very easy to put together with my husband and well made. I feel its a good item. I purchased the baskets for the 2 lower shelves but they are on backorder , I think they will add a nice touch. I am planning on purchasing one of these for my son's room in gray since the quality is so good! April 6, 2015
Rated 5 out of 5 by It is spectacular! The Morgan Shelf is just what I expected. It has a light appearance but is well built. January 30, 2015
Rated 5 out of 5 by Beautiful Piece; Great Price I had looked at Ballard's catalogues a million times but was too nervous to make a purchase. Not anymore. This piece exceeded my expectations and was less expensive by far than the other items I was considering from other vendors. Very high quality. I will not hesitate to order from Ballard in the future. December 3, 2014
Rated 4 out of 5 by Simple yet elegant I've purchased 3 of the double low shelves in mahagony - 1 for home and 2 for condos so I obviously like the look. I use them for TV consoles. They have simple design but are very attractive, sturdy, useful, and reasonably priced. June 11, 2014
Rated 4 out of 5 by Well made bookcase with a nice finish. Bookcase arrived within promised time frame. Directions were clear so assembly went smoothly. One piece was damaged but the imperfection did not show when bookcase was assembled, luckily. I am pleased with the finished product. April 10, 2014
Rated 5 out of 5 by Using Morgan Low Shelf as a media stand I've seen "media" components from the days of console TV's to big media centers that take up half the room, which are all passe' now. I wanted something more simple to fit into a specific space in my living room that didn't shout "media center." I'm 73 years old and husband is 85. It was a snap for me to put together; my husband only needed to steady pieces for me. All parts are beautifully finished and very sturdy. The packaging was amazing - huge, heavy,well protected. We only needed a screwdriver - an Allen wrench was provided with the other parts - and a little extra Elmer's glue. Perfect! January 22, 2014
Rated 5 out of 5 by Great looking Yes, would recommend. Good looking, solid enough and a nice shade of dark grey. Used two baskets for bottom shelf, put books on upper shelf and tv screen on top. A nice and practical setup. September 8, 2013
Rated 4 out of 5 by pretty piece I love the look of this piece and it fits my needs. It is also easy to put together. I bought the white. However it is not white and shouldn't be stated as such. It is definitely cream. Also this is my third piece of furniture to arrive from Ballard damaged. Ballard has always remedied the problems, but it still very annoying for stuff to arrive broken. August 26, 2013
Rated 5 out of 5 by It is sturdy, has great clean lines and works perfectly in my great room as a space divider. I had been looking for a 60" bookcase to divide two areas in my great room. This is the perfect height and is clean with no bulk so it divides without being very noticeable. My only "problem" was I expected the color to be a lighter grey from the pictures in the catalog and on line and I needed help to put it together. It looks great and will work well for what I intended it to do. August 18, 2013
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Product:MV308-Morgan Double Wide Low Shelf

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